# Grey Trunk RFID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Grey Trunk RFID the right Asset Tracking solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186515/Grey-Trunk-RFID/reviews --- Grey Trunk RFID 4.9 (19) [View alternatives](https://www.capterra.com/p/186515/Grey-Trunk-RFID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Grey Trunk RFID Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Timothy K. Engineering Manager Automotive Used the software for: 2+ years ### "Timothy Kendrick - Engineering Manager" November 17, 2022 5.0 Pros It is easy to use, and we have also linked multiple locations together. Cons I would like to be able to track our consumables in greytrunk. A way to scan a consumable item, enter a quantity, scan again to confirm the quantity, and then remove it from inventory. Also, when the quantity is low, Grey Trunk creates a shopping list and sends out a notification to restock. Alternatives considered [GigaTrak Tool Tracking System](https://www.capterra.com/p/150812/Tool-Tracking-Software-Contractor-Edition/) Reason for choosing Grey Trunk RFID It was easier to setup and the staff at Greytrunk worked hard to accommodate our needs. Review Source Response from Ark Business Systems November 18, 2022 Thank you for the review! We are looking into adding your suggestions about tracking consumables and alerting when stock is running low within Grey Trunk. We really appreciate the feedback! JW Jason W. Elections Prep Government Administration Used the software for: 6-12 months ### "Great for small government assets" November 12, 2019 5.0 Pros The ease of use allows us to check machines in and out from polling locations on the mobile app and/or using the dashboard on their website. I'm able to have multiple mobile devices logged in on our busiest days of the year, and it makes everything run so much smoother. The accountability is so important in this industry, and Grey Trunk is the perfect solution. Cons I'm not a fan of the limited customization for locations and the reports we receive daily. Scrolling through locations is difficult, at times, on a mobile device. If those populated as you typed the name or in alphabetical order, the time spent searching would decrease tremendously. Alternatives considered [Smartcat](https://www.capterra.com/p/155255/smartCAT/) Reason for choosing Grey Trunk RFID Price and ability to work through a Cloud. We originally looked at antenna features for doorways to track locations in the building, but the costs were too much for a mid-sized county government agency. Review Source SS Sumner S. Procurement Agent Construction Used the software for: 6-12 months ### "Gets the Job done inventory management " November 22, 2022 4.0 It has been great to implement in our company to have more accountability for our products and transparency of how much we spend. Pros It is easy to implement and sell to my team. Cons The mobile app is difficult to use. It crashes all the time, the button layout is too much, and there are too many options that the admin should be able to limit. Reason for choosing Grey Trunk RFID It was cheap, easy to implement and use on desktop, please simplify your mobile app and allow more customization of the layout. Review Source AW Amanda W. Director of Purchasing Higher Education Used the software for: 6-12 months ### "Great Product and Great Service. Highly recommend!" November 22, 2022 5.0 Very good customer service. We consulted with a partner school who was already using Grey Trunk and this was the main selling point. We are a very busy office, managing all the purchasing, inventory, receiving and mail for our campus. We deal with every single vendor the campus engages with. We always remember the vendors who are great as well as the ones we would rather not work with again. Grey Trunk is excellent to work. Responsive, helpful, flexible, timely. Pros Grey Trunk is very easy to use and implement. Having the option to use at a desktop or via mobile device is key. This product also falls into the KISS method (keep it simple stupid) for us. We use a huge ERP system for accounting, human resource management and campus solution management; Grey Trunk is an easy way to get the job done without the cumbersomeness of the ERP. Cons The only complaint at this point is the ability to search by more fields including those we create ourselves. Many of our end users only keep track of stuff by the budget or PO they bought something off. Being able to search by the custom field we created for the PO number would help us be able to answer their questions more quickly. Review Source Response from Ark Business Systems November 29, 2022 Thank you for your feedback and review! We will be in contact to show you how you can search by a custom field :) TS Tessa S. Procurement Specialist Education Management Used the software for: Less than 6 months ### "Wonderful product!" April 21, 2020 5.0 We have been very happy with the service we have received from Grey Trunk. This is the best product I have found for RFID physical inventory. I spent about 6 months researching different options and we chose Grey Trunk for the ease of use, use of common equipment and customer service. They are very easy to contact and are quick to respond to questions. Pros This system is easy to use whether you are using the free account or transition to the paid account. We have over 6,000 assets and were able to quickly convert our data to use this system. The uploads of data were very quick and when we had an error, the messages were easy to understand and correct. Once our data was in the system, we were able to immediately begin updating and adding new assets. We have a variety of people using the system, with different skills sets, and everyone has been able to complete their tasks. Cons The only thing we have found that proved slightly difficult was during the uploading of data - the date field in the spreadsheet has to be a text field and has to be dd/mm/yyyy format. Excel doesn't work well with dates in text and the format was a bit of a challenge. I called Grey Trunk and they were able to assist with walking us through how we needed to format the column to get the data to upload. Reason for choosing Grey Trunk RFID We chose Grey Trunk for the customer service we received during the research process, use of common equipment (we use iPad minis for our computing device), and ease of use for our end-users. Review Source Response from Ark Business Systems April 23, 2020 Thank you so much for the review! We are glad you are enjoying Grey Trunk and are able to see the benefits of RFID for asset inventory. We will work on fixing the date field format for importing data. Thanks! JZ Jason Z. Purchasing Manager Construction Used the software for: 1-2 years ### "Grey Trunk Asset Management" November 17, 2022 5.0 Have not lost a tool since we started using GreyTrunk. Pros Very easy to use. Simple check-in, check-out. Cons I would like to see a report for all items/tools transferred to a certain location/site over a certain time frame. Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reason for choosing Grey Trunk RFID Pricing. Ease of use. Review Source Response from Ark Business Systems November 18, 2022 Thank you for your review and feedback! We are looking into the report for a transfer of items/tools to specific locations. SG Sharon G. IT Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Assett Tracking Software" November 18, 2022 5.0 Very easy to use, the support department was great on helping up integrate all of our data. Pros The software makes it easy to located equipment in our multiple practices. Cons If there was a way to alert when a piece of equipment has been sent for repair a certain amount of times. We manually have to look at the data we enter currently. Reason for choosing Grey Trunk RFID Easy of use after viewing the demo/ Pricing was inexpensive. Review Source Response from Ark Business Systems November 21, 2022 Thank you for your review and feedback! That is an excellent idea about alerting when a piece of equipment has been sent out to repair after a certain number of times. We will take a look to see how we can implement this. RJ Rob J. Executive Producer Motion Pictures and Film Used the software for: 6-12 months ### "Great Product for tracking our inventory" April 27, 2022 5.0 Pros We are really happy that we have fond Grey Trunk. Not only is the platform easy to use, the support we have received has been excellent. Cons This feels like a software that is in the early stages of its development. We like where it is headed and look forward to its evolution. Review Source Response from Ark Business Systems May 4, 2022 Thank you for the review! We are continuously working on the development of the software and have some exciting new features coming down the pipeline. SM Sylvia M. Purchasing and Support Services Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Value with impressive functionality" November 17, 2022 5.0 Pros Asset tracking is easily accomplished utilizing cell phones. Training users is fast and easy. Cons Basic reporting is easily accomplished but in some instances more detailed reporting is not available. Reason for choosing Grey Trunk RFID Grey Trunk provided us with the tracking we needed at a budget we could afford. Review Source Response from Ark Business Systems November 18, 2022 Thank you for your review and feedback. Our team will reach out to discuss what kind of reporting would be more beneficial to your team. IM Ian M. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Quick startup" January 26, 2021 5.0 Super happy so far. Finding we have a lot more equipment and a lot more $$ of equipment than we thought. While getting things entered in the database in we "found" a bunch of equipment that we had misplaced or forgotten about. Already paying for itself! Pros It was super easy to get started. We have most of our equipment listed on spreadsheets so upload feature made it easy to get initial startup going. The flexible optional fields made it quick to add data that makes managing our equipment much easier. Cons We're just getting started but the number and types of reports are limited. Review Source Response from Ark Business Systems January 27, 2021 Thank you for your review! We will be in contact to understand more about the reports you are looking for. Great to hear you like the ease of getting started and that the system has already paid for itself! JB Jessica B. Office Manager Arts and Crafts Used the software for: Less than 6 months ### "Great for Small Businesses with Inventory Needs" November 18, 2019 5.0 As a small, fine arts auction house, we have a high volume of expensive rotating inventory that we needed to keep track of at all times, and be able to find quickly. Our previous inventory system had a very high factor of human error, so it could not keep up with our demands. We spoke with many RFID companies prior to choosing Grey Trunk, but all other companies were planning on charging us 10x what Grey Trunk costs for essentially the same services. Grey Trunk's customer service from the very start has been incredible, and it is always a pleasure to work with them. They have made our inventory system 100x times more effect, resulting in a higher productivity than was achievable before. Highly recommend for small businesses that don't need to keep track of thousands and thousands of items, but still require a quality inventory system. Pros We love that there is an RFID option for small businesses, and the customer service during setup and beyond has always been of the highest quality. Cons Not as much high-tech optimization as some bigger RFID companies, but also FAR more economical. Reason for choosing Grey Trunk RFID Cost and customer service quality Review Source gJ grant J. Marketing Manager Automotive Used the software for: Less than 6 months ### "Value oriented, effective software" October 28, 2019 5.0 Helps us track our inventory as well as perform physical inventory Pros Price(10% of the cost of similar solutions), features, ease of use, accountability of staff Cons very rarely the RFID barcodes do not read correctly when using camera, if there was a way to only allow scans of tags we've purchased that would solve this i think Reason for choosing Grey Trunk RFID Price, local company, upcoming partnership with Dealerbuilt Review Source AH Amanda H. Purchasing Agent Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Grey Trunk is great software." September 22, 2021 5.0 With Grey trunk RFID I have been able to create and maintain a log of which foreman has what tools and equipment they are responsible for. I can at any time scan my warehouse and know what equipment I have available for use. Pros I like the ease of use between the site and the app on my phone. The fact that I can bluetooth the reader to most any device makes the spectrum broader of who can keep inventory at each site if needed. Cons It is difficult to get a picture to download on the app. Review Source Response from Ark Business Systems October 7, 2021 Thank you for your review, we appreciate your feedback! Our team will review the ease of use getting a picture to download on the mobile apps. BP Brandon P. Logistics Clerk Construction Used the software for: Less than 6 months ### "So far Great Product" January 22, 2021 5.0 Pros Ease of entering information, Quick set up- for readers, Interface is smooth and has a really nice design. Cons Bot able to search key words in desription of app. Difficulty uploading documents Reason for choosing Grey Trunk RFID Price Point, Out of Box Set up, Interface, Ability to Easily manage accounts Review Source Response from Ark Business Systems January 25, 2021 Thank you for your review! We appreciate your honest feedback and will work at improving the searching by description and uploading documents in our mobile apps. We are happy to hear you enjoy our user interface and design! KE Karla E. Systems Support Education Management Used the software for: Less than 6 months ### "Affordable RFID Asset Tracking" June 5, 2019 5.0 Going from using barcode asset tags to RFID so this was a great low-cost option for us to use why we made the transition. Customer support site was good with lots of videos for us to get going and had a lot of nice reporting and alert features that higher priced systems offer. Pros Grey Trunk actually delivered on its advertising of being able to use RFID to track assets. We are a small school but manage a number of I.T. assets and wanted a solution where we could quickly inventory lots of items without having to hunt for a barcode. The software worked great and for the price point beat a lot of barcode only asset tracking products that we were looking at as we were transitioning to using RFID. Cons The user interface has few limitations when viewing large lists of assets that could be improved but not a deal breaker. Ability to add fields to custom reports would be nice but I understand that is coming in the next release. Review Source Response from Ark Business Systems June 11, 2019 Karla, We appreciate your feedback. We are currently working on updating our asset view screen to allow the user to customize it. Please feel free to reach out to us with any other questions or concerns. We are always here to help! Thanks, The Grey Trunk Team ZJ Zach J. IT Support/HIPAA Security Officer Individual & Family Services Used the software for: Less than 6 months ### "GreyTrunk Inventory Software" May 1, 2020 4.0 Very positive experience overall. The value for money for a smaller operation is fantastic. That starts going down with the more assets you have, but it is a great way to build a system from the ground up. We ended up not using the RFID function due to the amount of assets we have and the costs of each label over standard barcoodes. Pros Very easy to use software with no additional hardware required out of the box. The GreyTrunk rep that I dealt with also put me in touch with their preferred label making company to make the ordering process that much easier. The optical scanner function for barcodes works reasonably well with a higher quality smartphone camera. Cons Payment had to be done through Paypal at the time. The photos that are taken with inventory on some Android phones has significantly less quality and smaller dimensions than an iPhone upload when viewing on a PC. Review Source Response from Ark Business Systems May 5, 2020 Thank you for your review and feedback. We are currently working to implement another payment processor for easier payments using your preferred method. Thank you for the feedback on the quality and dimensions of photos on Android, we will work to improve this. Glad you are happy with your experience thus far! PW Pam W. General Manager Utilities Used the software for: Less than 6 months ### "Very satisfied" January 22, 2021 5.0 Overall I am more satisfied than I had expected. Glad to use this software Pros The software should help me manage our assets and pull reports Cons I haven't found where I can add data of repairs for maitenance Review Source Response from Ark Business Systems January 25, 2021 Thank you for your review and honest feedback. We will be in contact to help you with the maintenance features and work with you to improve this functionality. Glad to hear you enjoy our reporting capabilities! MK Matthew K. RMA/ Operations Automotive Used the software for: Less than 6 months ### "Great asset tracking for small businesses" January 24, 2020 5.0 We have increased our awareness of units moving throughout the office and warehouse. Additionally, this asset tracking has greatly improved our financial and logistical auditing. Pros I love the the ease of use of this software system. The compatible mobile phone apps make check in/ out of devices fairly easy. I use this product to track hardware units through the manufacturing, production and RMA. The system is simple and too the point. Easy to use interface. Cons One thing I would like to see is customization of the displayed fields in the frontend. Fields are fully customizable for assets, but the default displayed information is not changeable. Review Source DF Dave F. Safety Director Construction Used the software for: Less than 6 months ### "Great Customer Service." January 27, 2020 5.0 it helps us keep track of all of our small tools. it's been great. Pros Cost effective, great customer service, ease of use. Cons can't think of any. it has done everything we needed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.