# Page 2 | Jonas Chorum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jonas Chorum the right Hospitality Property Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186608/Jonas-Chorum/reviews --- Jonas Chorum 4.4 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Page 2 - Reviews of Jonas Chorum ## Showing most helpful reviews Showing 26-50 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tammy S. Night Audit Hospitality Used the software for: 2+ years ### "optimistic" November 29, 2023 3.0 Pros When we started getting the problem of duplicate credit cards with each one having its own auth code. It was fixed back to they way it was. I'm the one that had to make it work so it wouldn't look like we were double billing the guest in the credit card companies eyes. It didn't take long for them to fix it. Cons When brought to their attention they had to send it to a higher level tech. It seems that when they do an update they fix one thing but undo something else. Review Source SP Steve P. General Manager Hospitality Used the software for: 6-12 months ### "Best PMS system for hopitality" May 19, 2023 5.0 A perfect PMS system, that beats Opera, Lightspeed, Fosse, OnQ Pros Ease of use, logical layout. Guest friendly, Integration with 3rd party friendly. Cons There is nothing that I do not like. Love everything. Switched from [Opera](https://www.capterra.com/p/229024/Opera/) Ease of use Review Source CH Chris H. Owner/operator Hospitality Used the software for: 2+ years ### "GREAT Cloud Based PMS" October 20, 2020 5.0 Fabulous! Great customer service and chat support availability is amazing. Pros One of the features that was a deciding factor in choosing this PMS is the ease of functionality of revenue managing. Also, we were a beta property for mobile housekeeping and that functionality is wonderful. It has evolved our business operations and helped our hsk team operations tremendously. Cons Wait list functionality doesn't work. Need this to work. I don't like the new layout of dashboard and wasted space which requires rolling down on screen and extra unnecessary clicks required to simply check a guest in. This needs to be improved. Reason for choosing Jonas Chorum Ability to interface with sales and catering peoduct and ease to load and manage rates Review Source MC Michelle C. Front Desk Manager Hospitality Used the software for: 2+ years ### "Great" August 10, 2023 5.0 Pros Ease of use and knowledge section is great to have if needed and also like that you can chat in real time Cons Only thing that I could think of would be the downtime or maintenance issues Review Source FV Floyd V. General Manager Hospitality Used the software for: 2+ years ### "Chorum Review 2023" March 31, 2023 5.0 great service and great employees always so helpful Pros Customer service always available and helpful Cons The down times when updating the system Reason for choosing Jonas Chorum Old owner decided due to price and product availability Review Source BB Beverley B. Assistant General Manager Hospitality Used the software for: 2+ years ### "Chorum PMS" January 28, 2021 4.0 Chorum support team and managers are great to work with - they hear when there are issues and they work to correct them. Pros Easy to use - good layouts. Chorum is always making updates and finding ways to improve the software. Cons Some features we would like to see seem to be difficult to implement. Have struggled with profiles especially since the new 6.0 launch - seem to bee improving, but has been very trying. Interfaces don't always function properly. Would love to see some type of basic training program so that we can do postings and adjustments without being live. Reason for choosing Jonas Chorum Provided the features we needed for a reasonable cost. Lori and the sales team - easy to work with, responsive to questions, providing quotes, etc Review Source RB Ronald B. Owner Hospitality Used the software for: Less than 6 months ### "Do not do business with them" January 28, 2023 3.0 Would recommend that you not use Honas Chorum. Pros Was not able to ever use the software. However, they made so many promises that they later said did not exist in their software Cons Their train was very short and we were told to watch reruns of training that they chose to do with the wrong staff in our business. They are impossible to work with and were only interested in starting their billing prior to use being able to use their software. Review Source AM Angela M. General Manager Hospitality Used the software for: 2+ years ### "Improvements keep coming" February 13, 2020 4.0 They continue to improve in making changes in the software to provide the end user what they need and want. Very receptive to suggestions on enhancements. My account managers are so easy to work with and the technicians are really good at trying to find resolve although it is frustrating to know more than they do when I or a member of my staff calls for assistance. Pros Ease of general use. Easy to train someone on the basics of the PMS system. Cons Functionality is sometimes lagging. When an update happens, there tends to be at least one thing that "breaks" and then we have to find a work around until it can get addressed in the next enhancement. Reason for choosing Jonas Chorum We were with MSI when the acquisition happened. MSI had a good product with CloudPM and changing companies was not on the table Review Source RM Ruth M. General Manager Hospitality Used the software for: 1-2 years ### "Jonus Chorum" April 1, 2023 4.0 Overall experience, great! Pros Their support service is the best, \[sensitive content hidden\] are awesome! Cons Possibly make the folio easier to understand. Review Source JW Jacki W. General Manager Hospitality Used the software for: 1-2 years ### "Great Customer Support and Fast Resolution to Problems" October 20, 2020 4.0 Pros Lots of support when initially launched this software. Customer service when there are problems is hit or miss on which tech you get, but they are great about resolving problems fast. I used to require computer experience for the staff, now I just ask if they can handle social media and if the answer is yes-I know they can handle the system. Cons There can be a lot of bugs that need worked out over time, but they do implement the fixes system wide. I like that they usually offer a work around solution until the fix is implemented when you run into a problem. Just the sheer quantity of them is problematic, but they handle it well. Review Source SF Scott F. General Manager Hospitality Used the software for: 6-12 months ### "Jonas Chorum Review" November 7, 2023 4.0 Pros I enjoy the ease of use for the product. Cons No in program training mode, no functioning group management abilities Review Source AM Andrea M. GM Hospitality Used the software for: 1-2 years ### "We like Chorum PMS " January 28, 2021 5.0 Over all my staff and I are quite pleased with the system Pros We moved from Nite Vision to Chorum because it was cloud based. I was skeptical at first because I LOVED Nite Vision, the longer we have Chorum the more I appreciate the features it offers. Cons I wish that it had auto save features. Also I have issues logging in to the GM and settlement sections from certain browsers, it just won't load or says we need Microsoft Silverlight. Reason for choosing Jonas Chorum we liked our relationship with MSI Review Source SC Sunni C. General Manager Hospitality Used the software for: 2+ years ### "Jonas Chorum" February 13, 2020 4.0 It has been pleasant with minimal issues Pros This system is easy to learn, teach and navigate. Cons The lack in ability to track room changes on specific rooms. It would be great to be able to have the option in the housekeeping module where a user can put in a room number and see any changes to that particular room. Alternatives considered [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Reason for choosing Jonas Chorum Pricing Review Source DM Dee M. Assistant General Manager Hospitality Used the software for: 1-2 years ### "Honesty" October 20, 2020 4.0 It has been very good Pros As a new manager coming in with no training on the system, I was forced to learn it on my own. It was easy to move around and the best thing was the chat sessions. I could depend on them day or night and it seemed they enjoyed helping me learn. Now you have changed the procedure of the chat room and I must say it is rather disappointing. Where before you would receive communication right away now you wait hours some times even days. I am truly not a fan of it any more and that was a shame because it was a tool I would train my staff with Cons Everytime there is an update a rate or dates drop or change Review Source JH Jason H. COO Hospitality Used the software for: 2+ years ### "Great PMS system for our mid scale limited service properties" February 19, 2020 5.0 Pros Ease of use and web based system to access anywhere. Able to keep a close eye on my multiple hotel properties no matter where I am at. Great features for groups/direct billing/check in&out/ etc. Cons Whenever there is a small issue, 24/7 support is there to help. Haven't had any major cons. Reason for choosing Jonas Chorum Ease of use, price range, features matched my needs. Review Source RB Robert B. Owner Hospitality Used the software for: 2+ years ### "Not for a Small Inn" February 18, 2020 2.0 Pros Guest history is great. Credit care integration . Cons constant over-bookings, support was not able to fix this issue. Reason for choosing Jonas Chorum Previous owner Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) JonasChorum was unable to fix the overbooking issues. Review Source DS Darlene S. Assistant General Manager Hospitality Used the software for: 1-2 years ### "A Work In Progress" July 7, 2020 4.0 Pros The system is better than previous MSI Cloud. Better Features than before. Relatively user friendly in most aspects. Cons Not very user friendly when making adjustments to folios or any type of corrections. Wish there was more information on the room chart so you could see the guests arriving that have not had a room assigned and you could assign it from there. I wish that in the groups there was an easier way to release any unused rooms in the block without having to go into each individual reservation to cancel them. Review Source FW Felix W. General Manager Hospitality Used the software for: 2+ years ### "Best Cloud PMS Solution for Cost, Features and Service/Support" September 22, 2020 4.0 Very responsive to our needs and issues. Pros Very intuitive and easy to use, reducing software training. Cons Would love to see more keyboard shortcuts to make it faster, than looking, pointing, and clicking. Reason for choosing Jonas Chorum Cost Anticipated simplicity of integration (which didn't happen) Experience with team Review Source mL marc L. gm Leisure, Travel & Tourism Used the software for: 2+ years ### "great product" September 18, 2020 4.0 Best Western gives options for the PMS provider but I will never leave Jonas Quorum, used to be Winpm Pros Easy to use, great customer service, great for hotels Cons sometimes the upgrades would be frustrating and go against the motto, "if it aint broke don't fix it" Reason for choosing Jonas Chorum I have been using winpm/ for many years and will not switch. Review Source JB JoElla B. Sales Manager Hospitality Used the software for: 2+ years ### "Easy to use" February 13, 2020 5.0 I use this minute by minute in my daily job duties Pros It s a very easy to train on and use. The software is user friendly. It is comprehensive of what we need. And the training goes easy. Cons There are some features that we would like to see improvement on but I think they are implementing those slowly. Review Source RG Rolando G. Director of Sales & Revenue Management Hospitality Used the software for: 2+ years ### "Great system and user-friendly" January 28, 2021 5.0 One of the best and complete systems I've ever used. Pros I like the features and ease of use. Great reporting options as well Cons I would suggest you make it compatible with Google Chrome as I can only use it with Internet Explorer and my laptop does not support it anymore. Review Source DP Doug P. Hotel Manager Hospitality Used the software for: 2+ years ### "Thanks for the Chance" October 20, 2020 5.0 Anytime there is a question there is always someone in the support team that is available to help. Pros It was an easy transition. Always upgrading to make things easier and helpful. Cons No one likes change. Always bumps in the road with staff. Review Source KP Kimberly P. General Manager Hospitality Used the software for: 1-2 years ### "Jonas Chorum" February 18, 2020 5.0 Very user friendly, Love the ideal that everything is at your fingertips and you don't have to go far to get information that you are looking for. Only draw back is when you are in need of help, you are given a ticket number and at times you wait days before you are helped. Pros Very user friendly. Everything is at your fingertips. Cons The help desk is very difficult to touch base with. Review Source TH Tammy H. VP of Training Hospitality Used the software for: 6-12 months ### "Great Functionality and Easy to Use. Implementation Team is top notch." October 27, 2020 5.0 Service well above any other vendor I currently use. Pros The system is very intuitive. Our users came from another platform and found to be much easier to use. Cons No cons. They have worked with us to customize the software to our needs. Switched from [RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) We needed enterprise functionality that will scale as we grow Review Source JK Jane K. General Manager Hospitality Used the software for: 1-2 years ### "New System Is Great" October 29, 2020 5.0 Easier to send confirmations and cancelations emails and refund credit cards when needed. Pros They are constantly improving on any issues we have. It seems to get simpler as time goes by due to good changes Cons There are some things that I need help with on occasion but they are very good at helping when I chat or use TeamViewer. Reason for choosing Jonas Chorum Mush better. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.