# SmartLine Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartLine Software - reviews, pricing plans, popular comparisons to other Softphone products and more. Source: https://www.capterra.com/p/186626/SmartLine --- # SmartLine Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 21, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartLine ## What is SmartLine ? Add a business line to your smartphone. Its the right call. The SmartLine app gives you a second phone number to separate your business calls from personal calls. You look professional and that leads to more business. ## What is SmartLine used for? [Softphone](https://www.capterra.com/softphone-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartLine ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.godaddy.com&name=SmartLine ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartLine 4.0 (12) VS. [### MicroSIP](https://www.capterra.com/p/168601/MicroSIP/) [4.3 (15)](https://www.capterra.com/p/168601/MicroSIP/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $95 Per Feature, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (12) Ease Of Use 4.3 (15) Value For Money 4.0 (8) Value For Money 4.3 (13) Customer Service 4.0 (7) Customer Service 4.2 (12) ## SmartLine alternatives Highest Rated [Cisco BroadWorks](https://www.capterra.com/p/233264/Cisco-BroadWorks/) [5.0 (1)](https://www.capterra.com/p/233264/Cisco-BroadWorks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/233264/Cisco-BroadWorks/) [Ekiga](https://www.capterra.com/p/168631/Ekiga/) [3.0 (1)](https://www.capterra.com/p/168631/Ekiga/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168631/Ekiga/) [Mizu Softphone Modern](https://www.capterra.com/p/168625/Mizu-Softphone-Modern/) [4.0 (2)](https://www.capterra.com/p/168625/Mizu-Softphone-Modern/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168625/Mizu-Softphone-Modern/) [View all alternatives](https://www.capterra.com/p/186626/SmartLine/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Caller Profiles 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store caller information within an accessible database Call Routing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Live Chat 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges SmartLine 11 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Ability to chat online in real time Filters used to determine different types of malware threats Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 3.9 (12) 3.9 Based on 12 reviews ## Pricing Value for money 4.0 (8) Free Trial Basic $9.99 Per User,Per Month Value for money 4.0 (8) 4.0 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (7) 4.0 Based on 7 reviews ## User reviews Overall rating 4.0 Based on 12 reviews Filter by rating 5(7) 4(2) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent DR Daniel R. S. Founder Computer Software ### "They shouldn't have never discounted Smartline " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 I used it everyday when it was available now I use Godaddy conversations which is more of a texting platform between my clients and I that I get an email of messages and can text them in live chat while protecting my mobile number Pros I loved Godaddy smartline. I had an 800 number for my business that had a professional automated systems for 19.99 per month Cons I hate they discounted Smartline and moved to Godaddy conversations which is j ust online chatting with customers primarily. It isn't the same as Smartline Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michael M. Owner Real Estate ### "Cheap, but you get what you pay for" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 14, 2022 Not a business system that I would tell people to use Pros After installing this, it turned out not to work all the time. Sometimes messages and pictures don't make it through the system and businesses suffer for that. Cons Don't try to move your number to another, chats don't always going through, pictures dont send Reasons for choosing SmartLine It was cheap, but you get what you paid for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rod S. CEO Marketing and Advertising ### "A dedicated phone line" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 24, 2022 I use the text feature regularly. Pros I love the feature on how you can register with use your smartphone number and have our own business number. Cons Sometimes my customers may hang up up thinking they called the wrong number because they aren’t expecting a professional voicemail. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Devon A. Accountant Accounting ### "Smartline Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 31, 2021 This was an awesome software to have. I was grateful to not have to always carry 2 separate phones. Pros This software really helped me split my business calls from my personal calls. I liked how simple it was to set up. Cons The sound quality is not always as great as just using a normal phone without the application. It still sounds good while using the software but could be improved slightly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Ed E. Attorney Law Practice ### "SmartLine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 6, 2021 My clients can also text my "work" number, which is necessary with today's younger client base. Pros The obvious best feature is that I have two phone numbers that both ring on my mobile, so I can give one number to friends/family and the other number to clients. Cons For some reason, while it easily tracks all calls and texts I make, it doesn't keep track of the length of phone conversations, which can be important for billing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Martina L. CEO Retail ### "Its good, HOWEVER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 27, 2020 Overall, the app is a winner, few tweaks it would definitely be the best thing for me. Pros I like this app because it does allow me to get a business phone number without it being directly connected to my phone number. I also love how when someone calls it says a representative will be with yu, giving you the vibes that it is indeed a business phone number. Cons The biggest con for me is how expensive the application is. I think $20 is a bit expensive for this application monthly. I also do not adore how when a call comes through it takes over the complete screen even if I am already on a call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mason B. CEO Marketing and Advertising ### "Phone was shut down with no explanation" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2020 Bad Pros It worked okay until they randomly blocked my account. Cons My number was blocked because there was a "compromise" on the number. They gave no explanation other than that and my number expired without any notice from them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nick S. Consultant Retail ### "Great Second Line for Business. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2020 Overall, it's perfect for opening up a business line and set up is extremely easy. I didn't like that I couldn't use it to set up online social media accounts. Pros I was able to bundle it with other Godaddy products that I purchased. It was easy to download and start using right away. The connection was usually good except when not on WIFI. Cons I could not use it to create a social media account for my business. The service wasn't great when I wasn't on WIFI. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FK FELICIA K. Researcher Higher Education ### "Go Daddy Smartline " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2020 Nice totally supportive and useful the cost is actually low and they deserve to set their product higher. I would not mine paying double for their services it is worth it Pros I was able to keep my number and they helped me add an extra line. It is totally worth the cost and extremely helpful when your changing providers for example and yet still need to receive your important calls. Cons I connected myself and I had been alittle confused at first due to their website not having much color on it and mostly text. If anything they should upgrade their website to stand out more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Personal trainer Health, Wellness and Fitness ### "Made my life so much easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 29, 2019 It is so convenient and made my business life so much easier. Pros Having my business line right on my personal phone is amazing. I t lets me know when its a business call, I can text from that number and all the voicemails are right there in the app. Cons The only con I had was was the first year i had it. It had just come out and had lots of problems. However, since then, they have really ironed out the bugs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186626/SmartLine/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)