# SmartLine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartLine the right Softphone solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186626/SmartLine/reviews --- SmartLine 4 (12) [View alternatives](https://www.capterra.com/p/186626/SmartLine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 21st, 2025 # Reviews of SmartLine Ease of use 4.2 Customer Service 4.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sharon B. Owner | Lead Designer Graphic Design Used the software for: 6-12 months ### "Great service, just did not work for me." July 9, 2019 3.0 Great way to get a dedicated number for you business that rings to your cell phone. Unfortunately my cell phone reception is not strong enough in rural N/W Pennsylvania and there was a lot of interference with the calls. Pros Easy to use, easy to set up, super affordable Cons Caller ID numbers did not always show up. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) I was forwarding all my business calls to my cell phone already so it only made sense to save 75% by switching. Review Source DRS Daniel R. S. Founder Computer Software Used the software for: 2+ years ### "They shouldn't have never discounted Smartline " September 16, 2025 5.0 I used it everyday when it was available now I use Godaddy conversations which is more of a texting platform between my clients and I that I get an email of messages and can text them in live chat while protecting my mobile number Pros I loved Godaddy smartline. I had an 800 number for my business that had a professional automated systems for 19.99 per month Cons I hate they discounted Smartline and moved to Godaddy conversations which is j ust online chatting with customers primarily. It isn't the same as Smartline Review Source Rod S. CEO Marketing and Advertising Used the software for: 2+ years ### "A dedicated phone line" February 24, 2022 5.0 I use the text feature regularly. Pros I love the feature on how you can register with use your smartphone number and have our own business number. Cons Sometimes my customers may hang up up thinking they called the wrong number because they aren’t expecting a professional voicemail. Review Source VR Verified Reviewer Personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Made my life so much easier!" August 29, 2019 5.0 It is so convenient and made my business life so much easier. Pros Having my business line right on my personal phone is amazing. I t lets me know when its a business call, I can text from that number and all the voicemails are right there in the app. Cons The only con I had was was the first year i had it. It had just come out and had lots of problems. However, since then, they have really ironed out the bugs. Review Source EE Ed E. Attorney Law Practice Used the software for: 2+ years ### "SmartLine" April 6, 2021 5.0 My clients can also text my "work" number, which is necessary with today's younger client base. Pros The obvious best feature is that I have two phone numbers that both ring on my mobile, so I can give one number to friends/family and the other number to clients. Cons For some reason, while it easily tracks all calls and texts I make, it doesn't keep track of the length of phone conversations, which can be important for billing. Review Source MM Michael M. Owner Real Estate Used the software for: 6-12 months ### "Cheap, but you get what you pay for" July 14, 2022 1.0 Not a business system that I would tell people to use Pros After installing this, it turned out not to work all the time. Sometimes messages and pictures don't make it through the system and businesses suffer for that. Cons Don't try to move your number to another, chats don't always going through, pictures dont send Reason for choosing SmartLine It was cheap, but you get what you paid for. Review Source SC Sammy C. Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service" May 26, 2019 4.0 Pros Easy access and connection to my phone number . The service works well with my provided number . I have never missed any calls . The customer service was supportive with information I needed. Cons The sound seems to be lower compared to my line . I have noticed that I have to turn on my volume to get a clear line occasionally. Review Source FK FELICIA K. Researcher Higher Education Used the software for: 2+ years ### "Go Daddy Smartline " January 17, 2020 5.0 Nice totally supportive and useful the cost is actually low and they deserve to set their product higher. I would not mine paying double for their services it is worth it Pros I was able to keep my number and they helped me add an extra line. It is totally worth the cost and extremely helpful when your changing providers for example and yet still need to receive your important calls. Cons I connected myself and I had been alittle confused at first due to their website not having much color on it and mostly text. If anything they should upgrade their website to stand out more. Review Source ML Martina L. CEO Retail Used the software for: 6-12 months ### "Its good, HOWEVER" December 27, 2020 5.0 Overall, the app is a winner, few tweaks it would definitely be the best thing for me. Pros I like this app because it does allow me to get a business phone number without it being directly connected to my phone number. I also love how when someone calls it says a representative will be with yu, giving you the vibes that it is indeed a business phone number. Cons The biggest con for me is how expensive the application is. I think $20 is a bit expensive for this application monthly. I also do not adore how when a call comes through it takes over the complete screen even if I am already on a call. Review Source MB Mason B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Phone was shut down with no explanation" May 29, 2020 1.0 Bad Pros It worked okay until they randomly blocked my account. Cons My number was blocked because there was a "compromise" on the number. They gave no explanation other than that and my number expired without any notice from them. Review Source NS Nick S. Consultant Retail Used the software for: Less than 6 months ### "Great Second Line for Business. " February 18, 2020 5.0 Overall, it's perfect for opening up a business line and set up is extremely easy. I didn't like that I couldn't use it to set up online social media accounts. Pros I was able to bundle it with other Godaddy products that I purchased. It was easy to download and start using right away. The connection was usually good except when not on WIFI. Cons I could not use it to create a social media account for my business. The service wasn't great when I wasn't on WIFI. Review Source DA Devon A. Accountant Accounting Used the software for: I used a free trial ### "Smartline Review" July 31, 2021 4.0 This was an awesome software to have. I was grateful to not have to always carry 2 separate phones. Pros This software really helped me split my business calls from my personal calls. I liked how simple it was to set up. Cons The sound quality is not always as great as just using a normal phone without the application. It still sounds good while using the software but could be improved slightly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.