# CipherRounds Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CipherRounds the right Patient Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186667/CipherRounds/reviews

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CipherRounds

4.9 (7)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CipherRounds

Ease of use

4.9

Customer Service

4.7

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jennifer S.  
Senior Operations Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "CipherRounds Experience"

November 16, 2020

5.0

The implementation, customer success and support teams are excellent to work with!

Pros

The tool is very user friendly and easy to navigate.

Cons

The filters are bit confusing at first, but once you get the hang of using them they are extremely useful for drilling down into the data you're looking for. It would also be nice to export the graphs within the reporting dashboard into PDF and not just excel.

Review Source

ER

Emily R.  
Patient Experioence Program Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Rounding"

August 6, 2020

5.0

Pros

CipherRounds allows endless amounts of customization and really allows us to reach our patients/community in the way that suits them and us best. It is great the amount of data that can be collected and the ability to drill down.

Cons

The platform dashboard has a large amount of ability to drill down but it also can be difficult to navigate and requires some extensive training to understand fully.

Review Source

SC

Sofia C.  
Charge RN  
Hospital & Health Care  
Used the software for: 1-2 years

### "PSCU Rounding"

August 5, 2020

4.0

Pros

Easy to use once you find your patient, easy to use with the questions populated

Cons

Unable to change unit the patient is located for. I've had instances where the patient unit is Lab or ED, I am rounding on then in PSCU. Not sure if my unit is getting the credit for all my work

Review Source

SL

Star L.  
Patient Liaison/ Communications Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "The patient Experience"

November 10, 2020

5.0

I love it. It gives me to potentially reverse a patient's issue before they leave which can sometimes result in a more positive review.

Pros

Easy to use. Clear and concise. Conversation friendly.

Cons

It does not include techs or CNA's , dietary staff, or therapy to be acknowledged.

Review Source

RO

Regan O.  
Organizational Consultant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great program for centralizing multiple uses"

November 6, 2020

5.0

Pros

The app is user friendly, easy to manipulate, great data reports; EXCELLENT and speedy responses from support

Cons

Some challenges integrating established department processes with Cipher but working through them

Review Source

BA

Ben A.  
Pharmacy Business Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "CipherRounds end user review"

November 13, 2020

5.0

Pros

This software has been valuable in beign able to identity patient concerns and do service recovery far more efficiently. I also use this to perform weekly rounding on newly hired employees in my department to identify what is going well and what are opportunities for improvement.

Cons

More likely a product of how my organization set this up, but the software often hangs, with the browser "spinning".

Review Source

SP

Stacey P.  
CPXO  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Product! "

August 4, 2020

5.0

Excellent!!

Pros

The team supporting it! Ease of use. Functionality.

Cons

It took quite a bit to implement, but it was worth the effort.

Reason for choosing CipherRounds

Best solution in the industry.

Review Source

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