# Dendi LIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dendi LIS the right Laboratory Information Systems (LIS) solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186671/Dendi-LIS/reviews --- Dendi LIS 5 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dendi LIS Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews BS Byron S Molecular TechnologistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Dendi LIS has greatly improved our molecular diagnostics lab with its seamless integration with reporting systems, user-friendly interface, and lab instruments integration.“ June 14, 2024 EM Evan M Medical TechnologistMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “There are data monitoring features missing as well as no API support.“ April 22, 2025 BS Byron S Molecular TechnologistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Its seamless integration with our reporting systems, combined with a user-friendly interface and excellent support, makes it an ideal choice for managing PCR results.“ June 14, 2024 KT Kyle T MLTMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “One of Dendi's standout strengths is its seamless integration with our clients' Electronic Medical Records (EMRs).“ May 13, 2025 BS Brandon S Technical Operations ManagerMedical Practice, 201 - 500 employeesUsed the software for: 1-2 years. “Intuitive interface and modern approach.“ April 22, 2025 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia Z. Research Analyst Hospital & Health Care Used the software for: 6-12 months ### "Fantastic & cutting-edge tool for med labs" September 13, 2019 5.0 Pros The software is really easy, fast, and clean. We were used to large systems like Epic, which are often difficult to use and are starting to show their age. We found their system to be much more intuitive than what we typically see. If there was ever a problem, it was also very easy to get in contact with the Dendi team and get a resolution; they had very strong follow-up. Cons This is a fairly new ("cutting edge") product, so some people were resistant to change. Also, not every feature is as fleshed-out since it's so new. Review Source DD Dallas D. Laboratory Manager Hospital & Health Care Used the software for: 1-2 years ### "Dendi does well " April 22, 2025 5.0 Easy to use and intuitive software that makes life in the lab easier Pros The software is Very user friendly and customizable. It makes life in the lab easier Cons Takes some time to get the system customized at times. But once they update it it works well Switched from [LabWare LIMS](https://www.capterra.com/p/131230/LabWare-LIMS/) Labware doesn’t provide good support on their products Review Source JD Jennifer D. Medical Laboratory Scientist Research Used the software for: Less than 6 months ### "Integration from Polytech" October 24, 2024 4.0 Still experimenting in the "playground" before go-live. Pros Easier to use than current platform, Polytech. Cons Ease of system, quality control use, limit of certain options compared to Epic (obviously larger company). Switched from [Academus CRS](https://www.capterra.com/p/150511/Academus-CRS/) Lab needs improved LIS, limited functionality in Polytech. Review Source Response from Dendi November 18, 2024 Thanks for your feedback, Jennifer, as it's helpful for our improvement! We're glad that the migration from Polytech went well and that you feel Dendi is easier to use. Making the LIS switch smooth and user experience are our top objectives. We're striving to reach Epic-level functionality (it's why we update more frequently than any other LIS vendor). If you have any feature requests that would be valuable to your lab, we'd love to hear from you! You can reach out to your account manager and let them know. The Dendi Team JB Jennifer B. Laboratory Manager Hospital & Health Care Used the software for: 1-2 years ### "I like Dendi" April 22, 2025 5.0 Pros Dendi is a very easy to use system for both the laboratory staff and the collectors and clients in the field Cons I think that Dnedi is lacking in some areas like QC monitoring and they push updates through without telling anyone Switched from [LabWare LIMS](https://www.capterra.com/p/131230/LabWare-LIMS/) It was not easy to customize and we had no customer support Review Source NW Nina W. Executive Assistant Medical Practice Used the software for: 6-12 months ### "Excellent Portal" October 18, 2024 5.0 Excellent. I help accounts with using Dendi and for my part Dendi has been awesome. Very easy to use. The constant upgrades is amazing. They take feedback, and see if it will align with their system and if they can do it they do. Pros There isn't just one thing, there are many great things. Great Staff and they are always upgrading the system. There are many automations within the system that make it so much easier to gather data. Cons It's not really a con but the length of time it takes to get a new feature added - I understand because there is a lot of coding that goes into the change. When you have an automation like this system does you really have to take your time when changes/upgrades are made. I know the dislike of supporting Account Reps but when it comes to our accounts, we dabble in everything so it would be nice to be able to sort accounts by Account Reps and Types of accounts - I know that is more Marketing but certain accounts do certain types of tests so if we have a warning or notice to that group of accounts that we need to get out it would be a nice feature to just send to those accounts rather than to accounts that it doesn't affect. I think also a note section that when a provider is submitting an order and they want to leave us a note with that order, that would be awesome. Switched from [Ovation](https://www.capterra.com/p/181479/Ovation/)[Apollo Practice Management](https://www.capterra.com/p/134458/Apollo-PT-Practice-Management/) We had to use 2 systems and it was so frustrating having different logins and so many steps and pages to create an account. Review Source KT Kyle T. MLT Medical Practice Used the software for: 1-2 years ### "Most Improved LIS" May 13, 2025 4.0 Overall, Dendi has been a reliable and well-received solution for our laboratory needs. It continues to support both our internal operations and external client relationships effectively. Pros We've had an excellent experience using the Dendi Laboratory Information System (LIS). The platform features a clean, intuitive user interface that makes daily operations smooth and efficient for our staff. It's evident that the system was designed with usability in mind, which greatly reduces training time and user error. One of Dendi's standout strengths is its seamless integration with our clients' Electronic Medical Records (EMRs). This compatibility has significantly streamlined workflows and improved communication between labs and providers—something our clients consistently appreciate. Whenever we’ve encountered technical issues or had configuration questions, Dendi's IT team has proven to be highly knowledgeable and responsive. Their support has been instrumental in ensuring consistent system performance and quick resolution of any challenges. Cons Dendi does fall short in a few key areas. The system currently lacks critical features for tracking staff productivity, monitoring sample rejections, and performing advanced analytics. These tools are essential for optimizing operations and maintaining high-quality standards in a laboratory environment. Their absence requires us to rely on external systems or manual tracking, which adds inefficiency and complexity to our workflow. Review Source EM Evan M. Medical Technologist Medical Practice Used the software for: 1-2 years ### "A great LIS with somethings holding it back." April 22, 2025 5.0 Overall, my experience with Dendi has been okay. Other than the website working slowly occasionally and the missing data features, it is easy to use and provides a streamlined way to access and deal with patient lab results. Pros It is streamlined and easy to use. The LIS layout and organization is wonderful. Cons There are data monitoring features missing as well as no API support. Review Source CG Cristy G. Scientist Research Used the software for: 6-12 months ### "Excellent Dendi usage " April 22, 2025 5.0 I use Dendi multiple times throughout the day, I appreciate how easy it is to use and how manage. Pros How easily accesible different features were. Cons At times the pages load slowly and or require reloading multiple times. Review Source TC Tammy C. Lab Processor Health, Wellness and Fitness Used the software for: 1-2 years ### "Dendi is a awesome program and easy to use !!!!" October 22, 2024 5.0 Dendi has a perfect lay out that is easy to use and everythng is already entered in all you have to do is make you choices once you have a patient already established . It is easy to look up orders and the reports are on the home page as they are reported . Love that !!! Pros I have worked for a couple different labs and used other software .Dendi is layed out much easier and more detailed . I love it !!! Cons I don't know of any reason to improve it Review Source Response from Dendi November 18, 2024 Thanks so much for your glowing review, Tammy! We strive to make Dendi the easiest LIS to use and are constantly working to make it better. Even though you already love it, if you have any ideas for how we can improve further, we'd love to know! Feel free to reach out to your account manager with any feature requests that would be valuable to you and your lab. The Dendi Team HS Harley S. Lab. Tech Hospital & Health Care Used the software for: Less than 6 months ### "Dendi portal" October 22, 2024 5.0 It's been exceptionally good. I am glad that the technology used is easy to navigate. Pros Upon being a new hire, I was worried that the portal might be difficult to learn. I had been employed at my previous job for almost 5 years and had grown fond of that labs portal. I was able to quicky learn and navigate through Dendi. All the information is easy to access. Cons Not being able to Batch print reports. You can do date to date but it will still have the previous results in the same batch. Review Source Response from Dendi November 21, 2024 Thanks for your feedback! For batch printing reports, there is a way to generate batch reports through the Analytics > Batch Reports section. This feature allows users to add up to 1,500 reports within a selected time frame based on parameters like Account, Provider, Patient, or Test Profile. If this doesn't work as you'd expect, we’d love to hear from you to better understand your needs and ensure the batch reporting feature works effectively for you. You can reach out to support or your Account Manager to discuss this in more detail. Your insights would help us refine our tools further and ensure they meet your expectations. Kind regards, The Dendi Team JO Jesse O. Lab Consultant Hospital & Health Care Used the software for: 1-2 years ### "Turnkey solution" August 15, 2021 5.0 Pros The turnkey solution I'd recommend to any new labs, especially molecular, NGS, toxicology. Their LIS system is very clean and user friendly. They are constantly on top of their software and reliable. You are in very capable hands with Dendi. Cons Since they move so quickly, it can be hard to keep up with at times. Alternatives considered [CGM LABDAQ](https://www.capterra.com/p/120809/CGM-LABDAQ/)[Avalon Laboratory System](https://www.capterra.com/p/33053/Avalon-Laboratory-System/) Review Source KJ Karla J. Medical Lab Technologist Hospital & Health Care Used the software for: 1-2 years ### "User friendly LIS" November 14, 2023 5.0 Pros Compared to other systems, it is the most user-friendly LIS I have experienced. Cons The orders page needs to be condensed so you don't have to scroll to see all the order information. Review Source GZ George Z. IT Consultant Biotechnology Used the software for: 6-12 months ### "Best LIS currently in the market. 10x better technology at a low cost point." May 17, 2019 5.0 As an IT consultant evaluating multiple systems for my clients, this one was a no-brainer for me. The initial setup process was pretty seamless, and even after the initial setup and validation, the team remained very responsive to any of the requests that the lab had. Overall, the system itself is also well-designed and can handle scale very easily. Pros \- Painless integration with the lab, especially with the initial setup process - Extremely proactive customer support - Easy to use - Sales portal was helpful for tracking commissions - Physician portal was a great selling point for the lab Cons There is no pathology module at the moment. Review Source KK Konrad K. Owner Medical Practice Used the software for: Less than 6 months ### "Excellent Software with Excellent Support" September 27, 2020 5.0 Pros The software has a very modern feel with the capability to perform any task we need. Its position as cloud-based software makes it the perfect partner for rolling out to new clients. I can avoid purchasing new computers for clients now. The developers release new upgrades every 2 weeks; not a bug fix, an upgrade. This group takes suggestions from their clients for new features and then offers the new feature for free to all of their clients. Pricing is reasonable and support responds quickly to answer questions. No modules to buy every time one needs a new feature. Cons It took me too long to find Dendi and purchase their product! Review Source MO Michelle O. Chief Operating Officer Hospital & Health Care Used the software for: Less than 6 months ### "Easy to learn" October 12, 2020 5.0 Pros Self explanatory, user-friendly interface. Easy to learn. Very simple to navigate. Attentive support team. Cons Would have liked an HL7 interface with Billing software Review Source BS Brandon S. Technical Operations Manager Medical Practice Used the software for: 1-2 years ### "Dendi LIS Review" April 22, 2025 5.0 Great! The team behind them really works hard and cares about your operations, scalability, and effectiveness. Pros Intuitive interface and modern approach. Very customizable and great support team. Cons Didn't have some settings fleshed out yet for optimized Toxicology processes. Might have changed since last I looked though. Review Source AW Allison W. Specimen collector Medical Practice Used the software for: Less than 6 months ### "Very Helpful" October 22, 2024 5.0 It's been great,, easy to access the portal and submit patient information. Employees respond to my emails very quick and efficent. Pros They are very professional, communicative, and helpful. Cons I have not had a problem with them so far! Review Source TP Tina P. Client Services Biotechnology Used the software for: 2+ years ### "Dendi LIS User friendly at its best" June 14, 2024 5.0 Excellent in one word. I truly enjoy working on this system because it is so easy to navigate. Pros Its easy to navigate, super easy to in-service and teach how to use and customer support are always helpful. Cons Minimal cons honestly. I would like to be able to make a field mandatory if I needed too that's honestly about it. Switched from [Document Control](https://www.capterra.com/p/152366/Document-Control/) Honestly, I think financially and the ease of use Dendi was better for us Review Source JN Jonathan N. Technician Hospital & Health Care Used the software for: 6-12 months ### "Dendi the savior" June 14, 2024 5.0 Very good. All i have is praise for Dendi and its team. Pros It boosts our process of implementing new machine and test method. Helps a lot with validating and report Cons I don't have a bad thing to say about dendi. Switched from [QBench](https://www.capterra.com/p/275266/QBench/) Dendi is better than Qbench. It has all the thing we need, but better. Review Source AI Anessa I. Analyst Medical Practice Used the software for: 6-12 months ### "Amazing LIS system " June 14, 2024 5.0 Solid system. Better than the other LIS systems we have used in the past. Pros That is it very user friendly and easy to navigate. Cons I currently do not have any cons for the system. Switched from [QBench](https://www.capterra.com/p/275266/QBench/) Dendi was easier to use for people who are not tech savvy and people who are well versed. Review Source MT Marci T. Medical Lab Tech I Alternative Medicine Used the software for: 6-12 months ### "Lab Tech Review" March 5, 2024 5.0 Pros How versatile and easily functioning it is to work the software system and how secure it is to patient care file information in regards to lab testing. Cons Sometimes there is a lag in the system when trying to load a different selection tab. Review Source BS Byron S. Molecular Technologist Hospital & Health Care Used the software for: Less than 6 months ### "Streamlining Molecular Diagnostics" June 14, 2024 5.0 Dendi LIS has proven to be an valuable tool in our lab. Its seamless integration with our reporting systems, combined with a user-friendly interface and excellent support, makes it an ideal choice for managing PCR results. I highly recommend it to any lab looking to enhance their data management and reporting processes. Pros Dendi LIS has greatly improved our molecular diagnostics lab with its seamless integration with reporting systems, user-friendly interface, and lab instruments integration. The efficient lab order management and comprehensive test panels streamline workflows and enhance accuracy. Cons While Dendi LIS has significantly enhanced our lab operations, one area that could use improvement is the separation between the "Upload Results" tab and the "Review and Verify Results" page. Currently, having these functions on separate pages adds extra steps to our workflow, making the process less efficient than it could be. Review Source JM Josh M. Business Support Director Hospital & Health Care Used the software for: 6-12 months ### "Satisfied Dendi Customer" June 12, 2024 5.0 Pros the ease of navigation and the Order List. The Order List is very useful in tracking samples, account volumes, etc... Cons The lack of sample tracking once it is placed in a batch. Review Source Response from Dendi June 17, 2024 Thanks for your feedback, Josh! Enhanced sample tracking features are launching at the end of Q3 2024 (track sample locations within the lab and tube storage management). This was a highly requested feature, so it was included in our product roadmap which is available for all Dendi users to see and leave feedback on. Keep an eye out for updates the product release notes under your account menu! RM Riddhi M. Lab Tech Hospital & Health Care Used the software for: Less than 6 months ### "Positive Dendi Review" June 12, 2024 5.0 Pros I liked how easy it is to navigate and find things on. A higher load doesn't crash it, and that works well with the work we do. Cons Nothing! I like Dendi's work. Very satisfied. Review Source BB Brad B. Laboratory Technician Hospital & Health Care Used the software for: 1-2 years ### "A well maintained LIS" March 5, 2024 5.0 Dendi is an excellent LIS. It far outperforms other LIS's I have used in the past. Pros I like the ease of test ordering and the fact that our feedback is acknowledged and updates are performed regularly, outside of business hours. Cons The only thing I don't like about Dendi is that the forms are not exclusively keyboard navigatable. I prefer to Tab through menus and Dendi requires me to move my hand to my mouse frequently. Switched from [LigoLab LIS & RCM Operating Platform](https://www.capterra.com/p/95392/LigoLab-Station/) Ease of use, modern format, and the web-based application is supported much easier on a range of devices versus the Java based LIS we formerly used. Review Source