# 10Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 10Web the right Website Builder solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186678/10Web/reviews --- 10Web 3.8 (44) [View alternatives](https://www.capterra.com/p/186678/10Web/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of 10Web Ease of use 3.8 Customer Service 3.7 ## Pros and Cons in Reviews PJ Priyanshu J ManagerComputer Software, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Web's interface is intuitive and user-friendly, making it easy for even non-technical users to build and manage their own websites.“ February 19, 2023 DS Dr M S Islam S Professor, ESLE-Learning, Self-employedUsed the software for: Less than 6 months. “Some users including me have noted that email services are not integrated into the platform, requiring separate solutions.“ April 21, 2025 Bassam a Web developer Computer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Me as a web developer and every web developer have something in common ....we search for the best tools and services that can give the maximum benefits and save us time and cost, I found that 10web has many benefits that helped me a lot starting from the affordable price,  installing and managing my client sites within minutes,  automatic backup to Amazon s3 preserves my work in a safe place with no concerns of files lost, the page speed score is high and that improved my sites ranking and that means High-quality service and I think that feature one of the best features 10web provides, also sites migration from another Hosting went smoothly.“ April 14, 2021 MT Myron T Director of MarketingMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “Rolling this out to users in its current state is reckless and will cost businesses tens of thousands in lost revenue — just like it did mine.“ April 2, 2025 Antonia C FreelanceMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “I was looking for an hosting with a simple theme builder integrated and I found almost everything.“ February 10, 2022 KA Kevin A CEOMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “They are very poor in term of Security and Costumer Service“ April 24, 2025 Christopher J CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Google hosting is HUGE and these guys offer it at what I believe to be the most competitive pricing around.“ August 7, 2020 MT Myron T Director of MarketingMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “Customer service is abysmal — responses are slow, unhelpful, and clearly lacking in technical knowledge.“ April 2, 2025 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher J. CEO Marketing and Advertising Used the software for: 6-12 months ### "Wordpress Done Right" August 7, 2020 5.0 All in all, it's a newer company and if you're willing to tolerate a bit of bugginess here and there you have the opportunity to get grandfathered in on some amazing prices. As an early adopter, I expect this kind of stuff. What matters is a strong team and ongoing improvements which 10web does very well. Pros I love how this software brings me functionality offered elsewhere at about 10% of the price. Google hosting is HUGE and these guys offer it at what I believe to be the most competitive pricing around. The features of the manager are fantastic, including credential-less login, automatic updates, automatic backups and great speed boosting features Cons One of the things I was most excited about is the massive array of plugins you get, as the makers of 10web were Wordpress developers before. Unfortunately lots of these plugins aren't fully functional and tend to be a bit buggy. This includes the migration plugin, which oftentimes flat out doesn't work. Fortunately \[SENSITIVE CONTENT HIDDEN\] and the support team are getting better and better everyday to work out the kinks. Reason for choosing 10Web The 'industry standard' brings less features at a much higher price Switched from [Cloudways](https://www.capterra.com/p/151414/Cloudways/) Cloudways support went downhill and the prices were HIGHER for less quality hosting and features. Review Source CC Claudia C. Tai Chi teacher Sports Used the software for: Less than 6 months ### "Great support, experiment with AI " March 18, 2026 4.0 Pros Customer support is really quick, helpful and generous. It´s fun to work with the AI and get ideas of how do you want your site to look like. Cons AI does not produce reliable results to any given prompt. A little experimenting is needed. Chat with the chatbot before using all the generations to get ideas about the perfect prompt. Alternatives considered [Gamma](https://www.capterra.com/p/10015023/Gamma/) Reason for choosing 10Web WordPress based - my old site is also build with wordpress Review Source MT Myron T. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "I Would Never Recommend" April 2, 2025 1.0 As someone with over 25 years in the digital marketing space and one store consistently pulling in $300K a month, I’ve seen it all — the good, the bad, and now, thanks to this trainwreck, the \*absolutely unacceptable\*. This was hands down one of the worst experiences I’ve ever had with any software or platform. After spending a week building a website (with virtually no real AI assistance during the setup phase, despite their claims), we ran into a massive issue: the WooCommerce Thank You page and Cart Processing page both forwarded to a 404 error. Why? Because their theme is broken. Yes — \*\*broken\*\*. Worse, after eight full days, they still couldn’t escalate the issue to an engineer or anyone in IT. No solution, no workaround, no accountability. Just excuses. This platform is nowhere near ready for prime time. Rolling this out to users in its current state is reckless and will cost businesses tens of thousands in lost revenue — just like it did mine. They need to shelve this half-baked mess, fix the foundation, and come back when it’s actually functional. Until then, avoid this platform like the plague. Pros Still looking for it. I guess the free trial. But you end up paying for the year anyways. Cons Customer service is abysmal — responses are slow, unhelpful, and clearly lacking in technical knowledge. The eCommerce functionality was completely non-functional from day one, with critical issues left unresolved. The entire platform feels like a beta product disguised as a finished solution — they are clearly not ready for serious business use. You cannot really transfer anything you build here so you are stuck with their broke down hosting and unstable product. Switched from [Hostinger](https://www.capterra.com/p/218357/Hostinger/) Looking for a quicker way to build websites. Review Source JK Joe K. Owner Construction Used the software for: Less than 6 months ### "Excavating Company web build" March 22, 2026 4.0 Im happy with it. I've had to fight through a few things, but the pain is still worth it. Hoping it becomes even more "smart" and stable. Pros Innovative website creation using WordPress. AI builder that delivers on function ! It translates design language extremely well. Building real tools like calculators is awesome. Cons Ai credits get burned through when trouble shooting. Front end builder is finicky and Ai doesnt "listen" well sometimes Review Source Antonia C. Freelance Marketing and Advertising Used the software for: Less than 6 months ### "Good choice for beginners" February 10, 2022 4.0 I was looking for an hosting with a simple theme builder integrated and I found almost everything. First of all I imported my actual website: procedure should be simple and fast (unfortunately something went wrong but the customer care solved the problem very quickly with me doing nothing). Importing the website caused some minor losses (ie: custom fonts) but the cool thing it's that now I'm able to edit my website with its integrated builder, based on Elementor. So I quit with the idea of a brand new website 'cause 10web let me edit this one with this modern and simple builder. Pros It's relatively easy to use 10web, you just need to go familiar with some not so common features. Apparently its hosting service performs well and the site is loading very fast (I must say my website is very light, but my old hosting was slow!). Cons My intention was to build a brand new website using ready templates but there are too few and they are pretty ugly. Even for a beginner with few needs as I am, I think they should add more and better ones. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Elementor](https://www.capterra.com/p/169468/Elementor/) Reason for choosing 10Web Its promise was to performance 100 points in Google speed test (and it did!) Review Source NR Noelia R. Owner E-Learning Used the software for: 1-2 years ### "Easy and reliable software for professional webpages" May 4, 2021 4.0 Really nice look and feel of webpages Pros It is easy to install and understand. I has many options to choose the building plugins that work the best for each one. Then, everything could be as easy as drag and drop. It is reliable and secure. Cons Since it works with a lot of plugins (which is good), there are some plugins that don't work properly after updates. So we need to change the plugin or to use a previous version. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing 10Web Because it is much more professional Switched from [Wix](https://www.capterra.com/p/169007/Wix/) I wanted something more professional and reliable Review Source AB Alessandro B. CGO Building Materials Used the software for: 6-12 months ### "So happy about software and their service" April 3, 2026 5.0 Pros Easy to use also for person not so much skilled in website generation. Commands are easy and software it's immediate. Cons Cannot say, top to know everything is working so fine. Maybe more open free plan? Actually free plan last for 3 days . Review Source Bassam A. Web developer Computer Software Used the software for: Less than 6 months ### "Websites built with one click " April 14, 2021 5.0 Me as a web developer and every web developer have something in common ....we search for the best tools and services that can give the maximum benefits and save us time and cost, I found that 10web has many benefits that helped me a lot starting from the affordable price,  installing and managing my client sites within minutes,  automatic backup to Amazon s3 preserves my work in a safe place with no concerns of files lost, the page speed score is high and that improved my sites ranking and that means High-quality service and I think that feature one of the best features 10web provides, also sites migration from another Hosting went smoothly. I can add SEO tools, premium plugins are so great, with white labeling I can copy any site design and publish it using 10web,  the security center scans my sites 24/7 for bugs and exploits. when I need help ... the customer support team is there easy and rapid support  10web helped me a lot with my web development career Pros Price: 10Web has 3 different premium plans I can choose  from, and also there is 14 days trial features : 1 click automated site migration: I can Move my websites to 10Web for free with full optimization  -automatic backups: I can backup or schedule my site backup daily, weekly, or monthly  and all my Database and Files Backup are stored in cloud storage using Amazon s3 -Pagespeed: my websites with 10web page speed optimization became much faster and that made search Engines love my sites  -Customer support: 10web has an amazing team, they provide speed and quality support for the users  -Website Management with automatic backup, automatic security 24/7. my website, plugins, themes are updated automatically.  -many features like premium plugins, SEO tools, photo gallery are also provided by 10web Cons with all features 10web provides, I have no complaint but I have some points I think  10web should look into it : -10WEb doesn't provide Email hosting at all, that important for E-mail marketing and contact center -the migration plugin needs to be updated to avoid errors - The number of websites that I can manage under one account is limited, if I want more management I must buy another hosting plan   Review Source Jerome "Jay" G. freelancer Computer Networking Used the software for: 2+ years ### "User friendly and great support team" May 6, 2021 5.0 I am new with 10web and coming from WP. I need some more time to assess it but so far I am very pleased with the service. Pros It is very easy to onboard and user friendly for people who have no WordPress experience. Great support team. Very knowledgeable. The plugins provide lots of the functionality a website does need. Dashboard easy to navigate. All that you need to have a website ver quickly. Cons The email part not being under the same roof is a negative point. Review Source David S. Director of Installation Construction Used the software for: 1-2 years ### "Not a trustworthy company" May 15, 2023 2.0 I couldn’t effectively utilize their products because every time I attempted a task, the functionality was locked, forcing me to migrate my hosting to their platform. Since I have a superior agency management platform (WPMUDEV) and my clients host their own websites, requiring them to use resource-limited solutions like 10web is an immediate deal breaker. Pros 10web is building a great set of features that leverages AI to increase productivity for web agencies that base their business on WordPress (some other features, such as scheduling updates, can be helpful too) Cons I bought the Agency tier on Appsumo, which was supposed to include all future updates/features. Still, since then, all the new features have been excluded from Appsumo users (10web booster, ai builder, even though the deal was called 10web AI Builder). This means they deceived and lied, destroying all my confidence in them as a company. Reason for choosing 10Web At the time I bought their lifetime deal, the AI generation was revolutionary, but now even Elementor Pro has it. Review Source SC Semir C. Webdesigner Non-Profit Organization Management Used the software for: Less than 6 months ### "Terrible" June 14, 2023 1.0 This plugin speeds up the page during measurements, but it blocks all JavaScript, and there's nothing you can do about it. To make matters worse, when I tried to cancel and get a refund after just two days, they refused to give me my money back, even though they advertise a 30-day money-back guarantee. There are much better and more affordable plugins out there where you have full control. Pros Support and Performance and Hard to Instal Cons Nothing, the adversing is good. But is nothing good Review Source SK Sandra K. CEO Arts and Crafts Used the software for: 1-2 years ### "Instagram Feed" October 9, 2019 5.0 Pros The Instagram Feed looks beautiful on the website, the support is very fast, helpful and kind. Cons I can not say anything negative about the software. All is well. Review Source JL Jackie L. Chief Problem Solver Government Relations Used the software for: Less than 6 months ### "web hosting for the future" October 12, 2019 5.0 Support is good, integration is great. Pros The ability to manage wordpress sites that are hosted on many different services is awesome, but the ability to migrate them to 10web’s servers is the clincher. The see less integration with the right tools makes this hosting solution heads above others. Cons Not having an email hosting system integrated means that another provider is needed. Review Source BL Benjamin L. Artisan Arts and Crafts Used the software for: 6-12 months ### "Arnaque, fuyez" April 15, 2021 1.0 Arnaque au prélèvement...fuyez Pros Le plugin est bien mais il s'agit d'une arnaque Cons On vous vend le plugin à 30USD, sans mentionner nulle part (avant ou après avoir procédé au paiement) qu'ils vont en fait vous prélever 30USD tous les 6 mois (sans redemander de validation bancaire, ils ont dû gérer leur truc pour que ça passe sous les radars et qu'on vous ne demande pas de code lors du paiement). Il s'agit donc d'une banale arnaque au prélèvement. Il faut vraiment être une sous-merde pour développer ce genre de modèle économique. Trouvez vous un autre plugin et ne donnez pas un kopeck à ces voleurs. Reason for choosing 10Web Parce que je pensais que ça coûtait 30USD comme ils le prétendaient. En fait c'est 60USD par an. Fuyez Review Source KG Karin G. Webdesigner Design Used the software for: Less than 6 months ### "Great customer support!" October 14, 2019 5.0 A lovely supportteam that solved my issue with exporting maps super Quick and easy! I’m super happy with the plugin. Pros It’s super good to use for mapping different kinds of markers/ points of interest. Cons Could be abit more userfriendly ui wise. Review Source DD DANIEL D. DJ Events Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] 5 Stars - Promote Her!!" April 23, 2026 5.0 My experience went from incredibly stressful to absolute relief. I thought I had permanently lost months of hard work after falling ill and missing my subscription payments. The live customer care team went completely above and beyond to salvage my deleted site. They fixed my billing errors and walked me step-by-step through getting my custom domain back online. Their team was empathetic, fast, and highly skilled Pros \[sensitive content hidden\] provided phenomenal support. After I was hospitalized and missed payments, my website was deleted, but \[sensitive content hidden\] miraculously managed to restore it. She quickly resolved a double-payment issue I made on the wrong email address by extending my current plan. She also patiently walked me through the DNS settings to successfully point my GoDaddy domain and enable SSL Cons The initial automated AI chatbot troubleshooting was a bit frustrating when I was dealing with connection timeouts and trying to get immediate help. The bot's strict statement about the no-refund policy for the incorrect account payment was initially stressful. However, once I was connected to the live human agents, every single issue was swiftly and perfectly resolved Review Source DMSIS Dr M S Islam S. Professor, ESL E-Learning Used the software for: Less than 6 months ### "Love to Turn Your Tags to Build a WordPress Site in Minutes! Then Go for Testing the 10Web AI Builder, plz" April 21, 2025 5.0 This is good to go that 10Web is an excellent choice for creating and managing WordPress websites for individuals who are looking for quick solutions and content creation help through AI-based designs. It is fast, easy to use and convenient, however, keep in mind its limitations and the need for separate services for email. Pros To review, free and frank, the AI builder 10Web generates a fully designed website in minutes based on a given description, including copywriting, layout design, and full WooCommerce integration with ease; which usually attracts not only me rather the netizen of all walks of life . Cons Some users including me have noted that email services are not integrated into the platform, requiring separate solutions. ​ Review Source KA Kevin A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "I Got SCAMMED - Do Not Buy" April 24, 2025 1.0 A scammer stole my card details and purchased an ANNUAL plan with 10Web. I reported the issue multiple times but they just take more time and never helped me get the refund for something I never purchased! When purchasing a plan with them, consider you could be scammed and NOT get assistance nor refund. Pros There is no Pros, they are a SCAM - please pay attention, you could be the next victim! Cons They are very poor in term of Security and Costumer Service Review Source AN Ashley N. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Site loading speeds went down and design was compromised " February 4, 2025 1.0 Requested a refund and was told no that they could assist manually but I’d have to pay additional fees. The ease of use was nice however since each site ended up not being a fit for just the plugin optimization each one needed manual correction. Pros Ease of use to get the plugin on each site Cons Every single account ended up with either design issues or a drop in speed Review Source MM Mike M. Owner Operator Food & Beverages Used the software for: I used a free trial ### "Charged Credit Card without my Knowledge" June 28, 2024 1.0 I gave them a 0 so that tells you about my experience with this outfit. Pros There are none, I refuse to provide any pros when I know that a company has charged my credit card based in the error. Cons There support is terrible. I keep getting the same robotic response which does not deal with my issue. Review Source VR Verified Reviewer No title Marketing and Advertising Used the software for: 6-12 months ### "Would Not Recommend - Too many problems that remain unsolvable" December 23, 2023 1.0 waste of time and money. Switched back to using elementor with templates after loosing 6 months of work. Pros That it uses Elementor and I'm well used to Elementor Regular Website Backups Cons I ended up with unusable website loosing time and money. The website's it's generating are really a mess and until you fix this mess you still end up with a lot of layout problems and etc.. websites are completely not mobile adapted so you need to go and make everything with your hands. When trying to create a page the previous page was deleted and I needed to reinstall my old backup. A lot of error's between Elementor and 10WEB which makes the editor crash frequently and suffer high load. In the end I had a problem with high server response time, I told to the support but they just tried to up sale me the higher plan. So I gave up on 10web and wanted to migrate my website to a normal hosting, and surprise surprise... I couldn't because a lot of 10web solutions are breaking the website when trying to migrate it to another non 10web hosting. I told to the support team about my problem with 10web but it looks like they are just building features instead of solving the problems with the core functionality of the service, which makes even more high load on the editor. Review Source vM vijay M. Immigration Consultant Consumer Services Used the software for: 1-2 years ### "FRAUD COMPANY - NEVER USE THIS COMPANY" March 4, 2024 1.0 Cons HORRIBLE COMPANY, COMPLTE RIP OFF. THEY RENEWED MY ACCOUNT WITHOUT ANY NOTICE AND WON'T EVEN REFUND MY MONEY NOW. NEVER RECOMMEND USING THIS COMPANY AGAIN. Review Source Oscar S. Responsable de Marketing Online y Ecommerce Cosmetics Used the software for: 1-2 years ### "Una buena plataforma para entre otras cosas conseguir 100/100 en page speed" November 9, 2022 5.0 Habia probado plugins para obtener una buena puntuacion en google page speed, en la mayoria de los casos no lo conseguía y si se conseguía era muchas veces teniendo problemas con la visualización de la web, con este servicio de 10web, me ha solucionado estos problemas Pros Lo que mas me gusta es su producto Page Speed Booster que es el que mas utilizo, te permite por el mero hecho de instalar el plugin y conectarse con la plataforma, sin tener ningún tipo de conocimiento técnico, te hace los ajustes en tu web para obtener una puntuación de entre 90 y 100 en google page speed, algo que es fundamental hoy en dia. Me encanta Cons Lo que menos me gusta de esta función es que tienes que ir pasando una una las urls que quieres que te optimice, cuando lo ideal seria que directametne te optimizara toda la web y que lamentablmente tras consultar al soporte no funciona para wordpress multisite Review Source PJ Priyanshu J. Manager Computer Software Used the software for: 6-12 months ### "My experience with 10Web" February 19, 2023 5.0 10Web is a user-friendly all-in-one website builder and hosting platform that offers fast, reliable hosting and built-in security features. While the design options may be limited and customer support is limited to email and chat, it's a scalable solution with flexible pricing plans that can be a great choice for small to medium-sized businesses. Pros 10Web's interface is intuitive and user-friendly, making it easy for even non-technical users to build and manage their own websites.It provides hosting services that are optimized for WordPress sites, resulting in fast page load times and reliable performance.It offers a range of features, including website-building tools, hosting, and WordPress management, all in one place. This eliminates the need to use multiple tools or services to build and manage your website. Cons It offers a range of pre-designed templates and customization options, some users may find that the design options are limited compared to other website builders.Its customer support is limited to email and chat, and there's no phone support available. While they do have a knowledge base and community forum, some users may find this level of support insufficient for their needs.While 10Web integrates with many popular third-party tools and platforms, some users may find that it doesn't offer as many integrations as other website builders. Review Source WS William S. founder Marketing and Advertising Used the software for: 6-12 months ### "Advanced Tech Not So Advanced" November 3, 2020 1.0 I subscribed to their agency account about 6 months ago due to their claim that they guaranteed speeds over 90. After transferring 18 sites to their hosting, we quickly realized they could not guarantee to achieve the speeds, and their 10web plugins created major problems on most of our websites. Anytime we tried getting support, we got the run around instead of Hours upon hours of chat support trying to explain the issues. Waiting for email replies that never were responded to. We removed all of our websites with the exception of 3 sites which we didn't want to disturb by migrating it to another hosting provider after all the issues we had with 10web. Fast forward months later, 10 web offers the LTD AI web builder. Against my own good judgment, I decided to evaluate the builder and decided to purchase the $400 agency plan. That's when the problems started again. First they tell me they cannot add the AI subscription to my current account because their tech doesn't allow for that function. Hmmm advanced AI tech but can't get a subscription added to an account..ok. They then tell me that I need to create a new account with a different email address. So I created another account and even with the new account, the 10web platform would not let me register for new service. After an hour of chat support, their solution was to create a 3rd account using yet another email address. At this point, it is obvious their technology has major issues and bugs still and simply to new for us. Pros Pros is that the advertising positions the platform to be advanced. Cons Can't add additional services to your original account. They make you create a second account and when that doesn't work their suggestion is to create 3rd account. Their reasoning is that their system doesn't have the functionality as of yet. Review Source Similar Products Featured ## Related categories [Website Builder](https://www.capterra.com/website-builder-software/)