# PRgloo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PRgloo the right Public Relations solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186712/PRgloo/reviews --- PRgloo 4.8 (49) [View alternatives](https://www.capterra.com/p/186712/PRgloo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of PRgloo Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews gT georgina T Assistant Marketing ManagerRenewables & Environment, 201 - 500 employeesUsed the software for: 6-12 months. “The customer service is swift and professional, with regular check ins and updates to help user imporvement.“ December 7, 2020 LK Leonie K Senior Media ExecutiveSecurity and Investigations, 10,001+ employeesUsed the software for: More than 2 years. “It's very easy to use and having all our background notes, statements and past conversation logs all in one place ensures consistency in our messaging.“ October 21, 2020 LB Laura B PR and Communications ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The PRgloo software is easy to use, it is helping us to better manage all our media enquiries and also improve the quality of our releases.“ September 20, 2020 CC Carla C Account ManagerAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours.“ October 12, 2020 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Helena H. Communications Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Making a big difference to our team" October 1, 2019 5.0 We were using spreadsheets to track enquiries and Word tables for lists of contacts - it wasn't the most efficient system! From the demo stage right through procurement and training, to implementation, our experience with PRGloo has been superb. It allows our team to work better; whether it's tracking conversations with journalists, managing reactive issues, or managing our news hub. Any queries we've had have been quickly resolved and everyone we've dealt with has been incredibly helpful and efficient. Pros It's simple yet powerful, easy to use and works really well for us. We're able to track our conversations with the media easily and see what colleagues are working on at a glance. Cons We've had a little confusion over topics, themes and tags within PRGloo, but that's more teething troubles on our part. Once we dig deeper into reporting and use it for longer, we're confident of ironing this out. Review Source Response from PRgloo October 9, 2019 Thanks so much for the glowing feedback. We're really pleased that you are enjoying using the platform and that you're happy with the support that we have provided in setting you up. Please let us know how you get on with topics, tags and themes, and we'll happily provide any additional support to help you iron out any problems. AM Andrew M. Chief Press Officer Government Administration Used the software for: 6-12 months ### "GEO Review" October 2, 2019 5.0 Pros The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call. Cons The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details. Reason for choosing PRgloo Price, easy of access, friendly service from rep Review Source Response from PRgloo October 9, 2019 Thanks for taking the time to review PRgloo. We're glad you and your team are enjoying using the platform. Our database has over 70,000 entries of journalists and news organisations. On a daily basis the team look at distribution issues, social media changes, social media errors and customer requests. Our highest priority is ensuing the platform is GDPR compliant. In some cases, journalists have requested they not be including in database lists and therefore we are unable to include those contacts. However, we are aware that many of our customers have great relationships with journalists so we do make it very easy for you to store this information on any record we hold. We'd be happy to show you how to do this and also how to make the best use of our research team who are there to support you in locating the best contacts for your campaigns. MH Myles H. Media Manager Hospital & Health Care Used the software for: 1-2 years ### "Good software package for what we want" August 4, 2020 4.0 Very good. Overall we're very pleased with it. It helps us put together reports for our Executive Board Pros I like the ease in being able to link cuttings with statements/releases I like the extensive contacts data base I like being able to set up separate groups to send information out to Cons I'd like to be able to know which of our contacts have opened/read things we've sent to them Alternatives considered [Vuelio](https://www.capterra.com/p/120909/Vuelio/) Reason for choosing PRgloo Cost and good recommendations Switched from [Prezly](https://www.capterra.com/p/143167/Prezly/) Cost and good recommendations Review Source Response from PRgloo August 14, 2020 Thanks for taking time to leave a review. We're glad you enjoy using the system and that our software meets your needs. We've been in touch to talk you through how you see the read/open rates of things you've sent to contacts and hope you are using this functionality more regularly now. We also want to thank you for the recommendations and referrals you've made to other PR professionals about using PRgloo. LB Lisa B. Media & PR Executive Farming Used the software for: Less than 6 months ### "Simple and straight forward" August 14, 2019 5.0 It allows us to store and monitor our press enquiries in one place, plus easy access to approved statements. Pros It's easy on the eye, simple to use and adaptable to meet our needs as an organisation. Cons It would good if you could hide some of the fields, to make the conversation form much simpler. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing PRgloo I can't remember who else I looked at but PRGloo were the only ones who could offer specific press enquiry reporting Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics is slow, cumbersome and reporting is extremely rescrticted, almost absent entirely. It detered the team from logigng media enquiries. Plus journalists and outlets had to be added and maintained by ourselves. Review Source Response from PRgloo September 9, 2019 Thanks for the feedback. We're glad you and your team are enjoying our platform and it's meeting your needs as an organisation. The team will take a look at your suggestion re field hiding as part of our ongoing review of potential enhancements. CC Carla C. Account Manager Automotive Used the software for: Less than 6 months ### "Super impressed " October 12, 2020 5.0 We've had a great experience with PRgloo and would not hesitate in recommending them. I particularly like the functionality of the site, its is very easy to navigate. Pros I've been really impressed with PRgloo, particularly the ease of managing contacts and distributing press releases. The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours. Cons Not every contact we search for is in the system, but as with all media databases this data is constantly evolving Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We switched from Cision and MailChimp. We were disappointed with the customer service from Cision, and had frustrations with MailChimp with the lack of support and not being able to send press releases to more than one list as a time. Review Source Response from PRgloo October 19, 2020 Thanks for the fabulous review! We're glad you are so impressed with the new system and our awesome customer service. Our database of contacts is constantly growing with our dedicated team of researchers reviewing and adding to it every day. SH Sahdia H. Media and Campaigns Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "Best system of its kind that I've ever used!" May 5, 2021 5.0 PRGloo has saved the whole team a lot of time and resource. We are able to distribute our news more widely which is very important to any organisation in reaching key audiences with information. It has helped to further improved our reputation and build relations with stakeholders. All media enquiries are held on the system and members of the team can easily see progress and pick up any work if needed. Overall PRGloo has made a massive difference to us, we couldn't imagine being without it! Pros It is hard to pick one thing because I like everything about it. I can say that PRGloo is hands down the best media distribution and logging system that I've used during my 20 years in public relations. It is easy to see where we are with the latest press enquiry, to write and distribute press releases widely and we're able to publish blogs and press releases hosted by PRGloo. It has so much functionality, and the team there have tailored it to our needs. PRGloo enables us to easily analyse media coverage, giving us the ability to present it to senior management team regularly and to keep others updated. PRGloo is incredibly ease to use and although we had full training it is very simple to show new starters how to use it for themselves. The customer service is great, the team are friendly and always happy to help. It has made a big difference to everyday working and I couldn't speak more highly of it. Cons There was nothing at all that I didn't like. Review Source Response from PRgloo May 24, 2021 Thanks for the wonderful feedback! We're so glad that our platform is making such a huge difference to the way your team is working! We are excited to continue supporting you and bringing you more enhancements in future. GH Glyn H. Media Relations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "If PRgloo isn't the answer, you're probably asking the wrong question!" January 22, 2020 5.0 The integration between our back office system and frontline newsroom has breathed new life into our PR function and, as 2020 progresses we will absolutely be looking to enhance this and exploit every bit of functionality. Pros The software is intuitive, well presented and, best of all, just works. It's not got bells and whistles for the sake of it - there are other providers who technically offer more (beware, showy doesn't necessarily mean better) - PRgloo is clean and lean and the delivery is faultless. Plus, and here's the rub, the aftercare is second to none. Nothing is too big, or too small, for the team to deal with and the personal service and lightning quick response times are simply outstanding. Cons Honestly, this is a struggle. There's nothing not to like, but there are some tweaks that could deliver a few enhancements such as task allocation to team members and direct publication to social media from press releases/statements. Having said that, knowing the guys at PRgloo, they're probably working on this - or it already exists and I've not noticed it! Review Source Response from PRgloo January 28, 2020 Thanks for the feedback! We're glad you are enjoying using our easy to use platform. The newsroom functionality has been a hit with many of our clients and we can't wait to see how you use it in the future. We will be in touch to discuss direct publication options and task allocation! As you know we like to provide solutions wherever possible! KS Kirstie S. Communications Manager Government Relations Used the software for: Less than 6 months ### "New media relations platform" January 15, 2021 4.0 All in all, a great platform for all things related to external communications for a big organisation. We're really pleased we made the move and are slowly getting our heads around its potential. We have found that it was difficult for us all to be trained on such a piece of software, as we're all still working from home and not able to use our usual peer to peer support to help iron out some of the issues we have faced. That said, we couldn't have done anything differently under the circumstances and we are hugely grateful to have a licence extension until June. Pros We like the look and fresh feel of the site, it is easy to navigate and assign enquiries to the team. Allows quick and easy communication with journalists, pulling off reports for analysis and tagging of coverage to show impact of work completed. Coverage collected from RSS feeds – easy to assign to releases, topics or conversations. Cons Some of the language used is not intuitive (e.g. why aren't conversations called enquiries) but I'm sure this will iron itself out after more use. We are so used to Vuelio's labels that this is a big jump away from that and I have found it like learning a new language. At login screen it would be helpful to be able to see passwords are correct before pressing enter. Review Source Response from PRgloo January 22, 2021 Welcome to PRgloo! Thanks for the feedback, we're thrilled that you are enjoying using the new platform. We're looking at whether we can have an option to change terminology for labels. We do have single sign on options for your password which means you don't need to remember it. We will however look at the security implications of adding a view password feature. We hope you enjoy getting to use the platform to its full potential. SF Sian F. Director Public Relations and Communications Used the software for: 2+ years ### "The only communications tool you need!" August 6, 2019 5.0 Excellent. All queries are saved in the one place allowing easy access to historic entries and new ones. Colleagues in the other side of the country can easily find responses that you have written previously. Pros This is a great, easy to use tool that is intuitive and fun to use. The team behind PRGloo are always there to help and will regularly take on suggestions for improvements and implement them in a timely manner- making them available to all clients at no extra cost. The software provides a single place to record all of your interactions with a range of different audiences (eg journalists and stakeholders) allowing you to search and find queries easily. Cons Honestly can’t think of anything. Love it all! Review Source Response from PRgloo August 8, 2019 Thanks for the feedback! We're glad you love our platform! It's important for us that customers find PRgloo ease to use and we are keen to always get feedback from customers on how we can continue to improve the product to meet your changing business requirements. gT georgina T. Assistant Marketing Manager Renewables & Environment Used the software for: 6-12 months ### "Slick Software " December 7, 2020 5.0 Saving time and resources. More press coverage and dialogue with journalists. Pros The attractiveness and professional look of the press releases is a huge factor in using this software. The individual press release page can be made to look how you want- with embedded videos, quotes and links. You can 'test email' the press release to see how it appears in the inbox before sending. We love that you can brand the press releases with your company colours. The customer service is swift and professional, with regular check ins and updates to help user imporvement. - Specifically during tight press release deadlines a member of the PRGloo team has been on hand to help. The ability to build targeted lists of relevant press contacts is the most important feature, the PR Gloo team also help build 'SMART Lists' pulling in relevant contacts automatically. The reporting tool is an added bonus, where you can log your press coverage and download the data to present to boards/ management. Overall, it is a very slick piece of software which has saved the company time and resource. Cons It would be good to be able to improve our own boilerplates and adjust our brand colours without instructing the customer service team. Review Source Response from PRgloo December 8, 2020 Thanks for the feedback! We're glad you are enjoying all the features of PRgloo, in particular the ability to customise elements to suit your needs. Our customer support team loves to help our clients and it's music to our developer's ears that the slick layout of the system is proving to be time and resource saver! MJJB Michael John Julius B. Director Public Relations and Communications Used the software for: 1-2 years ### "Intuitive platform -" August 5, 2019 5.0 Pros This is a great platform which allows busy corporate communications teams and PR agencies to keep track of their engagement with a plethora of stakeholders. I've used it in multiple roles and every team I've ever worked in has found it to be an intuitive platform which saves time and avoids duplicated effort. Cons There are nothing to write here - it's a great product. Review Source Response from PRgloo August 8, 2019 Thanks for the feedback. We're glad you've enjoyed using the platform across multiple roles. We pride ourselves on providing a multi-use platform that meets the requirements of all sorts of PR teams, from in-house to agency. PS Phil S. Account Director Government Administration Used the software for: Less than 6 months ### "Our switch to PRgloo" August 6, 2019 5.0 I've enjoyed PRgloo and my first impressions are very strong! Pros We found the interface to be simple to use and a lot more user friendly. This helped us encourage the team to log all media enquiries and statements. The search function is much better than what we were using before and we also feel the ability to attach photos to releases and store them long-term will be a helpful time saving measure. Cons The topics often overlap and it would be sensible to have a simpler way to check and make sure this isn't happening Review Source Response from PRgloo August 9, 2019 Thanks for the feedback - we're so glad you've had a great first impression! We're particularly pleased you've liked the simplicity of the platform and the search function. We'll be in touch shortly to discuss topics! In the meantime keep enjoying logging all those enquiries and statements. AM Ankeeta M. Head of Media Government Administration Used the software for: 1-2 years ### "Intuitive, well designed and hassle-free" August 14, 2019 5.0 Pros The web-based collaborative functionality document/image library built-in media database Newsroom reporting and tagging of issues/topics Cons There isn't anything I can think of that I don't like Review Source Response from PRgloo September 9, 2019 The "hassle-free" description is music to our ears! We're so pleased you enjoy using the platform. Thanks for the feedback! LW Louise W. Head of Communications Government Administration Used the software for: 6-12 months ### "Easy to use" July 31, 2020 5.0 Very positive and helpful. Pros Intuitive and easy to use. The new recruits in my team picked it up very quickly. We use the newsroom option and it looks very clean and professional. Cons Not overly keen on the newsletter function. Vuelio has something better. Reason for choosing PRgloo Cost and ease of use Review Source Response from PRgloo August 7, 2020 Thanks for the lovely 5 star review! We're glad your new recruits are finding the system easy to use. We're always looking at ways to improve our newsletter functionality but we'll be in touch to ensure you are making the most of everything already on offer. Thanks again for taking the time to feedback. CI Chrissie I. Communications Manager Oil & Energy Used the software for: Less than 6 months ### "Easy to use and great features" April 9, 2021 5.0 Very helpful customer service - quick to respond and nothing is too much trouble. Pros I like how everything is connected/integrated so you can easily track activity. Simple to use and the search function is excellent Cons There could be a better calendar tool to help plan upcoming comms Review Source Response from PRgloo April 12, 2021 Thanks for taking the time to leave a review. We're glad you are enjoying tracking your team's activity and find the platform simple to use! Your feedback is invaluable to us. A member of our team will be in touch to see how we can help further with the calendar functionality. KV Kate V. Communication and Engagement Manager Law Enforcement Used the software for: Less than 6 months ### "So far so good " April 9, 2021 5.0 Really impressed. Pros We are new to this system and so far i am very impressed. It is making life so much easier for me and my colleagues. Cons Nothing as yet. We are very impressed with the system. Reason for choosing PRgloo n/a Review Source Response from PRgloo April 12, 2021 We're so happy you are enjoying using the platform. It's been great to see so many of your team using the system. Keep up the great work and don't forget we're just an email or call away if you need support. JB Jack B. Junior Project Manager- Corporate Comms Tobacco Used the software for: Less than 6 months ### "Incredible Customer Service" April 28, 2021 5.0 Pros Due to internal issues, it's taken us a while to implement PRgloo. However, throughout the process, PRgloo couldn't have been more helpful and reactive in responding to our requests for help. They have consistently worked collaboratively with us to onboard the software and gain internal approvals. Cons Integration has been tough, but that is wholly down to our internal processes and not PRgloo. Review Source Response from PRgloo May 13, 2021 Thanks for the 5 star review! We're glad you are enjoying using the platform and appreciate our customer service. We're so pleased to have you up and running and can't wait to see you use the platform to its full potential! LK Leonie K. Senior Media Executive Security and Investigations Used the software for: 2+ years ### "A crucial tool for our team, especially now we're working remotely " October 21, 2020 5.0 Pros For our team, PRgloo is an incredibly easy way for everyone to have oversight of past and ongoing discussions with the media, which is especially useful when something comes up out of hours. We can also use it to report back on team activities and progress to our internal stakeholders, with all the reports, graphs and summaries which are instantly available. It's very easy to use and having all our background notes, statements and past conversation logs all in one place ensures consistency in our messaging. Cons I don't have any concerns to raise about the software. Review Source Response from PRgloo October 22, 2020 Thanks for the feedback! We're really pleased that PRgloo is able to be such a key tool for your remote working teams. We're glad you are making the most of the reporting functions and that you have great oversight of all the team's hard work. JF John F. Head of Communications Public Relations and Communications Used the software for: 6-12 months ### "Really useful software with first class customer support" October 22, 2019 5.0 The PRgloo team impressed me from the start. They gave me a clear and honest pitch on what the product can do and how it works. We had a really useful training session and we all find the software really easy to use. The support from the PRgloo team has been consistently excellent. Pros It's very easy to use. The database of influencers is really useful and is easy to search for new people who are likely to be interested in your content. The company listens to its customers and is always improving their product. The customer support is excellent: fast and friendly. Cons I honestly cannot think of anything that I don't like about PRgloo Reason for choosing PRgloo See above, I am really pleased with the decision. Review Source Response from PRgloo January 28, 2020 Thanks for the glowing review! We're glad you are pleased with our product and our support. We look forward to continuing supporting your team! MB Max B. Communications Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The ideal communications tool" September 5, 2019 5.0 PRGloo has become a vital tool for us - using it makes our job much easier. The PRGloo support team are professional and knowledgeable, and if we need their help, they're always responsive. Pros The system is easy to use and navigate with media inquiries and responses saved in one place. This makes them simple to manage and accessible to team members working in different locations. Cons When we started using the system, the media release templates could sometimes be a bit clunky and difficult to use but the issues have since been addressed Review Source Response from PRgloo September 9, 2019 Thanks so much for the glowing feedback! Our developers are so pleased that you have described the platform as the "ideal communications tool". Thanks for your ongoing suggestions and feedback and we're glad that we've been able to resolve any issues for you. JL Jason L. Media Relations Manager Professional Training & Coaching Used the software for: 2+ years ### "Ease of use of company support" August 5, 2019 5.0 The team at PRGloo are professional, detailed and know their business. Pros The strongest element of this software is its ease of use and capability to search, log, publish and report. Other benefits that have helped us are round-the-clock support, mobile compatibility and ease of training for new staff. Cons We use PRGloo’s platform and newsroom. The only thing missing for us is a media monitoring service, but the products we do have are excellent. Review Source Response from PRgloo August 7, 2019 Thanks for the feedback. We're so pleased you are enjoying using the system. We do provide media monitoring services through our partnership with Kantar. We'll be in touch to provide you with more information about this service. CL Claire L. Head of Media Relations Outsourcing/Offshoring Used the software for: 1-2 years ### "Best software for PR's by a mile" August 8, 2019 5.0 Pros It's very easy and super intuitive to use. Plus its as easy to use on mobile as well on desktops. The team can see what each other are working on in real team and we have everything stored in on place. It also takes away the admin burden for things like call logging and is completely GDPR compliant. The Gloo team are constantly developing new functionality too so we know the platform will grow and evolve with us. Cons Nothing, the platform will continue to evolve with our needs. Reason for choosing PRgloo We did a wide review of the market and as a team we all felt that PRGloo was the right option for us. Review Source Response from PRgloo September 9, 2019 Thanks for the wonderful feedback! We strive to keep evolving the platform to meet the growing demands of PR teams and we're pleased you and your team are enjoying the functionality of the platform. NF Nilima F. Deputy Head of Communications Law Enforcement Used the software for: 1-2 years ### "A good platform!" August 6, 2019 4.0 Overall, PR Gloo is simple to use and beneficial to the team. We are looking at how we can maximise full use of the platform. The incompatibility of IT infrastructure with the platform for some tasks is an issue we are working on. Pros The database of contacts which can be updated easily. The statements and news release function. Regional media targeting. The ability to autoforward email queries straight to PR Gloo so everything is in one place and tracked. Cons Importing a large group of contacts to the platform from adhoc lists seems difficult. Review Source Response from PRgloo August 9, 2019 Thanks for the feedback and providing us with insight into areas that we can improve.We'll be in touch shortly to see if we can streamline how your lists are created and uploaded as well as ensuring you're making full use of all the features available to you on the platform. LB Lewis B. Director of Communications Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fantastic tool" June 10, 2019 5.0 Excellent platform for supporting effective communications across teams. Pros Love the ease of use and the support from the team. Helps keep our team organised across multiple locations and disciplines. Cons Lack of multi-lingual functionality initially, which is now being sorted by the developer team. Reason for choosing PRgloo Additional functionality. Review Source Response from PRgloo June 12, 2019 Thank you for the review. We pride ourselves on an easy to use intuitive platform, after all if it's slow and cumbersome people won't use it productively. We are pleased to announce we now have multi lingual support in the newsroom functionality with the latest release. PM Paul M. Media Manager Government Administration Used the software for: 2+ years ### "Solid base for PR activity" September 17, 2019 4.0 Pros The interface is fairly intuitive and easy to handle and adds a high degree of flexibility and specificity to our media and PR activity. Cons Some of the influencer management is a bit tricky (for example being able to select influencers from within a group, without having to type in their names individually, would be good) Review Source Response from PRgloo September 18, 2019 Thanks for the feedback! We're glad PRgloo is providing your team with a solid base for your daily work. The influencer management grouping is indeed possible! We'll be in touch to show you how to make best use of this functionality. Similar Products Featured