--- title: "Universe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Universe Software - reviews, pricing plans, popular comparisons to other Idea Management products and more." source_url: "https://www.capterra.com/p/186770/Universe/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Universe Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Universe ## What is Universe? An innovation Management Software that will enable your organization's transformation through collaborative innovation. Boost a crowd-powered innovation model: gather and detect the best ideas from your talent base, transforming your business. ## What is Universe used for? [Innovation Management](https://www.capterra.com/innovation-software/)[Idea Management](https://www.capterra.com/idea-management-software/)[Change Management](https://www.capterra.com/change-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Universe?[Manage this product listing](https://www.g2.com/products/ideas4all/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Universe 4.3 (16) VS. [4.6 (35)](https://www.capterra.com/p/169061/ITONICS/reviews/) Starting Price €1 Per User Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (16) Ease Of Use 4.2 (15) Value For Money 4.1 (16) Value For Money 4.1 (14) Customer Service 4.4 (15) Customer Service 4.8 (15) ## Universe alternatives [4.7 (566)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Colectidea](https://www.capterra.com/p/268297/Colectidea/) [4.9 (15)](https://www.capterra.com/p/268297/Colectidea/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268297/Colectidea/) [Accubate](https://www.capterra.com/p/266309/Accubate/) [4.8 (26)](https://www.capterra.com/p/266309/Accubate/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266309/Accubate/) [View all alternatives](https://www.capterra.com/p/186770/Universe/alternatives/) ## FAQs about Universe Overview ### Which roles and teams benefit most from Universe? Universe is most used by sales and account teams, marketing and communications managers, and strategy or transformation leaders who coordinate client outreach, campaigns, and growth initiatives. Project managers use it to organize cross-functional work, while finance and tax consultants track advisory activities. Customer service and education professionals use it to manage communications and information-sharing. Answer based on 16 reviews Overview ### What company size and specific industries is Universe built for? Universe is designed for large organizations in corporate innovation teams, as well as government and public service agencies. It suits enterprises and public sector bodies that need a solution for innovation programs, internal collaboration, or service delivery across structured and regulated environments. Features and Usability ### What are the key features of Universe? Universe includes content management, collaboration tools, and workflow management for organizing work and communication. It also offers surveys and feedback, idea ranking, and brainstorming for collecting input, plus role-based permissions, access controls, reporting and statistics, dashboards, and real-time notifications for tracking activity and outcomes. Getting Started and Support ### What training and onboarding options does Universe offer? Universe provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos support self-paced review. Getting Started and Support ### What customer support options does Universe offer? Universe provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 3,180 Idea Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing idea management software: - **Progress Tracking** (**62%** of reviewers rated this feature as critical) - **Real-Time Updates** (**54%**) - **Activity Dashboard** (**56%**) Universe includes **Real-Time Updates** and **Activity Dashboard**, giving teams current visibility into idea activity and a clear view of ongoing work. However, it does not offer **Progress Tracking**. Instead, it provides **Workflow Management** (**56%**) and **Task Management** (**51%**), which can help teams organize steps, assign responsibilities, and keep ideas moving through review and execution, helping businesses manage innovation work with more clarity and coordination. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity/News Feed Continuous profile-based stream of news and activity Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Approval Workflow Route documents and other data through one or more stakeholders for review and approval Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Universe 59 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Crowdsourcing: Collects information, opinions, or ideas from a group of people - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Evaluation Management: Create, share, and manage the distribution of job descriptions/duties - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Management: Manage and track all disruptions and incidents - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.1 (16) 4.1 Based on 16 reviews ## Pricing Value for money 4.1 (16) Basic €1.00 Per User, Value for money 4.1 (16) 4.1 Based on 16 reviews ## Support, customer service and training options Customer Service 4.4 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (15) 4.4 Based on 15 reviews ## User reviews Overall rating 4.3 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(6) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful DG Deputy General Manager Deputy General Manager Used the software for: Less than 1 year ### "A good tool for open innovation" 5.0 July 10, 2019 We are developing a knowledge ecosystem for pushing the humanitation of the companies using open innovation. Pros Easy to implent, good post sale service, very tested in a lot of business cases, Cons It need a lot of communication for atracting new users SC S&E Communication Manager en Repsol S&E Communication Manager en Repsol Used the software for: 3-5 years ### "A platform to promote the collective intelligence and incresase the pride of belonging" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 18, 2019 1.- Identification of innovative proposals to be transformed into projects. 2.- To communicate using an active participation of each employee. 3.- For ideas generation, using the collective intelligence of a diverse group of employees. Pros 1.- Versatility. You can use it with a big number of users, with an specific number of users and with a reduce number of users. Also you can use it for a wide range of initiatives: not only for creativity campaigns (ideation), but also as a tool for communication, surveys, ... 2.- Splendid technical support. 3.- Look and feel adapted to your company. Pages that are very visuals. 4.- Statistics: the module is very useful. 5.- The BackOffice module is very intuitive and very easy to manage. 5.- Cons 1.- Due to the platform is for a wide type of companies you cannot adapt 100% to some specific requirements, although the technical support usually try to offer you the best option to fit the platform to your needs. AF ASESORIA FISCAL ASESORIA FISCAL Used the software for: Less than 1 year ### "The power of the crowd " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 20, 2019 Universe has proved its efectiveness in our change management process, helping us to move from an opaque organization with a silo knowledge distribution to another based on collaboration, transparency and cocreation. It has also helped to inoculate intrapreneurship and innovation skills as a part of the organization DNA. Pros The Ideas4all Innovation innovation management software has given us more agility to outcome with new projects and work dynamics. Crowdsourcing and real time participation, with the stimulous of several gamification resources, has increased the employee engagement, improving our ENPS. The continuous launching of ideation challenges has reduced the aversion to risk. Everyone shares their ideas, with no hierarchical obstacles, fostering transparency, collaboration and talent recognition Cons As any change management processes, to obtain results gets time. But it has helped us to get a quick big picture about the organization starting situation and paralysing status quo. SS Senior Strategy & Innovation Planner Senior Strategy & Innovation Planner Used the software for: 3-5 years ### "A collective brain at the service of innovation" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 11, 2019 We have been using Universe for +3 years to expand our innovation limits with the ideas from the crowd. Overall, our experience with the software cover our expectatives, identifying disruptive, creative and moving ideas from crowdsourcing to nurture our marketing campaigns and give value to the brands we work with. Pros It has taught us that there is no only inner talent, as you can go out of your limits to foster innovation with the ideas from a lot of people. In that sense, we discovered a very powerful tool to detect and evaluate 'out of the box' proposals, some of them very innovative. The software innovation funnel and the ideas life cycle help you so much to discard the less valuable ideas and concentrate in the good ones. Cons Wisdom of the crowds doesnt always mean good ideas. Sometimes, you have to search for a golden nugget among a big number of ideas, but it is fair to say that some of them gets refined automatically by the own community as the software is very focused in the cocreation value, and the good you get, gives you a cutting edge competitive advantage. AE Account Executive Account Executive Used the software for: Less than 1 year ### "Co-creation and continuous learning from big audiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2019 We have used ‘Universe’ for more than a year to capture insights from our business database. Its a modern and reliable channel to know more about your audience. Plus, the crowdsourcing gives you valuable insights about your industry and market trends, displacing old fashioned resources like polls or focus groups. Pros ‘Universe’ provides a collaborative, digital environment to catch up valuable insights from big audiences. The cocreation and participation mechanics are focused on the value creation, searching for concrete ideas further than other content units that are typically used in traditional online communication channels, such as comments or mere arguing among users. The self-refinement of the ideas in their early stages also provides a component of agility to foster their develop in tangible goods and results. Cons We missed the option of providing contextual contents around the platform contests with the aim of increasing the focus of the users participation around the organization goals. TC TAX CONSULTANT TAX CONSULTANT Used the software for: 3-5 years ### "A good platform for evolutive innovation " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 23, 2019 We have used the platform for process improvement in consultancy services. Asking to the crowd has given us agility to evolve as an organization. Pros The taxonomy of the platform helps to the distribution of the idea concepts, and the challenges functionality is very helpful to run quick ideation challenges around the selected business aspects, obtaining a big amount of ideas and some focused solutions to the specified problem. The ideas evolution workflow, as it is defined, facilitate that the ideas with more potential, chosen by the crowd and the experts, move forward the innovation funnel, which helps the c-suite labour of making informed decisions. Cons We have oriented the crowd work to obtain quick wins with big ROI and simple implementation. But when we have searched for disruptive innovation, we have not achieved promising results. CE Community Engagement Manager Community Engagement Manager Used the software for: 1-3 years ### "A good software to promote collaborative intelligence and open innovation with big audiences" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 3, 2019 We use the platform for +1year to promote a community around civic engagement and new ideas from big audiences about men/women equality. Pros Is a suitable tool to boost collective intelligence and cocreation with different collectives of collaborators. A very refined UX and serveral community resources to dynamize the ideas cocreation, achieving a simple and clear participation experience for the users. A very professional and customer centered support team, with big commitment and tailored responses to the project needs. Cons Sometimes, its not easy to catch new users/registers for the community. Strong communications skills are needed. SR Sales Representative Sales Representative Used the software for: Less than 1 year ### "A good way to stay connected with suppliers and other collaborators" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2019 We have had a good experience using Universe. We have achieved more collaboration from stakeholders like our providers, and discovered new ways of improving the customer engagement with our pharmacies net. Pros The software provides agility to be connected in real time with our suppliers, covering in a reliable way some of our daily needs and showing up new ideas from different areas such as sales or customer experience. Cons Our map of collaborators is very fragmented. Even when a technological tool helps to fill this gap, sometimes its difficult to on board all the implied collectives in to the community. Some of them also suffer a technological skills gap that complicates their on boarding process. AM Account manager Account manager Used the software for: 1-3 years ### "Consumers are demanding new esta yo interact with brands " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2019 As an agency, we have used the customer cocreation communities of ideas4all Innovation / Universe with some of the brands we work with. Crowdsourcing has given them insights from their market and fresh ideas for their product sales, packaging or design, marketing campaigns... Pros ‘Universe’ provides a valuable channel to brands for getting consumers insights at great scale and low budget. The software creates a collective intelligence around the brand, which reflects the consumers and market needs. Brands establish a new way of relation with its customers, based on cocreation and participation, accessing to new ideas and raw material that they can develop internally. Plus, customers reinforce their engagement with the brand, specially among collectives like the millenials. Cons The implementation of the community, needs from a previous planification from the customer and supplier, which makes you loose some agility compared with another marketing campaigns. AD Alejandro D. Desarrollo de negocio Used the software for: 3-5 years ### " outstanding consultancy services and industry benchmark services " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2019 Co-creation with customers, change and culture management. Pros Simplicity, Constant monitoring by customer satisfaction, strategy and results focused. Cons I would like more options to self-personalization for the company. 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