--- title: "Universe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Universe Software - reviews, pricing plans, popular comparisons to other Idea Management products and more." source_url: "https://www.capterra.com/p/186770/Universe/" page_type: "product" language: "en" --- # Universe Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Universe ## What is Universe? An innovation Management Software that will enable your organization's transformation through collaborative innovation. Boost a crowd-powered innovation model: gather and detect the best ideas from your talent base, transforming your business. ## What is Universe used for? [Innovation Management](https://www.capterra.com/innovation-software/)[Idea Management](https://www.capterra.com/idea-management-software/)[Change Management](https://www.capterra.com/change-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Universe?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ideas4allinnovation.com&name=Universe) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Universe 4.3 (16) VS. [4.6 (6,081)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price €1 Per User Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (16) Ease Of Use 4.5 (22,396) Value For Money 4.1 (16) Value For Money 4.3 (15,202) Customer Service 4.4 (15) Customer Service 4.4 (12,702) ## Universe alternatives [4.4 (3,033)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (564)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/186770/Universe/alternatives/) ## FAQs about Universe Overview ### Which roles and teams benefit most from Universe? Universe benefits sales and account teams, marketing and communications managers, and business strategy leaders who need to manage outreach, campaigns, and client relationships efficiently. Project managers and digital transformation roles use it to coordinate initiatives, while consultants, educators, and customer service teams rely on it to organize information and streamline daily workflows. Answer based on 16 reviews Overview ### What company size and specific industries is Universe built for? Universe is designed for corporate innovation teams, government organizations, and public service entities. It fits larger organizations and public-sector groups that need support for innovation initiatives, internal programs, and service delivery rather than small-business operations or consumer-focused use. Features and Usability ### What are the key features of Universe? Universe includes task management, project tracking, and workflow management for organizing work, plus approval workflow, change tracking, and status tracking for process control. It also offers surveys and feedback, polls/voting, reporting & statistics, visual analytics, access controls/permissions, and third-party integrations for communication and data handling. Getting Started and Support ### What training and onboarding options does Universe offer? Universe provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide on-demand walkthroughs for common tasks. Getting Started and Support ### What customer support options does Universe offer? Universe offers email/help desk, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support experiences, the catalog only confirms these contact options, without evidence about response speed, helpfulness, or common frustrations from users. ## Features AI summary Based on 3,161 Idea Management reviews Capterra data shows that buyers of Idea Management software rank the following features as their top priorities: - **Commenting/Notes** (**47%** of reviewers rated this feature as critical) - **Real-Time Updates** (**54%**) - **Collaboration Tools** (**46%**) Universe supports all three features that reviewers rate most highly: **Commenting/Notes**, **Real-Time Updates**, and **Collaboration Tools**. Together, these capabilities help teams capture feedback in context, stay current as ideas evolve, and work together more effectively on evaluation and development, allowing teams to move ideas forward with better communication and faster decision-making. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity/News Feed Continuous profile-based stream of news and activity Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Approval Workflow Route documents and other data through one or more stakeholders for review and approval Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Universe 59 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Crowdsourcing: Collects information, opinions, or ideas from a group of people - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Evaluation Management: Create, share, and manage the distribution of job descriptions/duties - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Management: Manage and track all disruptions and incidents - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.1 (16) 4.1 Based on 16 reviews ## Pricing Value for money 4.1 (16) Basic €1.00 Per User, Value for money 4.1 (16) 4.1 Based on 16 reviews ## Support, customer service and training options Customer Service 4.4 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (15) 4.4 Based on 15 reviews ## User reviews Overall rating 4.3 Based on 16 reviews Filter by rating 5(7) 4(6) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AV ADRIANA V. TAX CONSULTANT Legal Services ### "A good platform for evolutive innovation " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 20, 2019 We have used the platform for process improvement in consultancy services. Asking to the crowd has given us agility to evolve as an organization. Pros The taxonomy of the platform helps to the distribution of the idea concepts, and the challenges functionality is very helpful to run quick ideation challenges around the selected business aspects, obtaining a big amount of ideas and some focused solutions to the specified problem. The ideas evolution workflow, as it is defined, facilitate that the ideas with more potential, chosen by the crowd and the experts, move forward the innovation funnel, which helps the c-suite labour of making informed decisions. Cons We have oriented the crowd work to obtain quick wins with big ROI and simple implementation. But when we have searched for disruptive innovation, we have not achieved promising results. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 23, 2019 Thank you for your review Adriana. We're so gload hearing from you that 'Universe' fully covers your organization innovation goals. ME Marta E. Account manager Publishing ### "Consumers are demanding new esta yo interact with brands " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2019 As an agency, we have used the customer cocreation communities of ideas4all Innovation / Universe with some of the brands we work with. Crowdsourcing has given them insights from their market and fresh ideas for their product sales, packaging or design, marketing campaigns... Pros ‘Universe’ provides a valuable channel to brands for getting consumers insights at great scale and low budget. The software creates a collective intelligence around the brand, which reflects the consumers and market needs. Brands establish a new way of relation with its customers, based on cocreation and participation, accessing to new ideas and raw material that they can develop internally. Plus, customers reinforce their engagement with the brand, specially among collectives like the millenials. Cons The implementation of the community, needs from a previous planification from the customer and supplier, which makes you loose some agility compared with another marketing campaigns. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 20, 2019 Hi Marta, thanks for the feedback. Collaborate intelligence is a valuable element to build brands and engage consumers, reinforcing their loyalty loop. We celebrate you got some fresh ideas for the brands you work with. LD LAURA D. ASESORIA FISCAL Accounting ### "The power of the crowd " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 19, 2019 Universe has proved its efectiveness in our change management process, helping us to move from an opaque organization with a silo knowledge distribution to another based on collaboration, transparency and cocreation. It has also helped to inoculate intrapreneurship and innovation skills as a part of the organization DNA. Pros The Ideas4all Innovation innovation management software has given us more agility to outcome with new projects and work dynamics. Crowdsourcing and real time participation, with the stimulous of several gamification resources, has increased the employee engagement, improving our ENPS. The continuous launching of ideation challenges has reduced the aversion to risk. Everyone shares their ideas, with no hierarchical obstacles, fostering transparency, collaboration and talent recognition Cons As any change management processes, to obtain results gets time. But it has helped us to get a quick big picture about the organization starting situation and paralysing status quo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 20, 2019 Its great to get your feedback Laura. As you remarks, in the change management projects our software helps to detect obstacles to a company transformation, and also is useful to pick and develop ideas from the crowd that give a cutting edge competitive advantage. We so happy to know that 'Universe' has inoculated innovation in your team and helped to remove some innovation antibodies. TU Teresa U. Sales Representative Pharmaceuticals ### "A good way to stay connected with suppliers and other collaborators" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2019 We have had a good experience using Universe. We have achieved more collaboration from stakeholders like our providers, and discovered new ways of improving the customer engagement with our pharmacies net. Pros The software provides agility to be connected in real time with our suppliers, covering in a reliable way some of our daily needs and showing up new ideas from different areas such as sales or customer experience. Cons Our map of collaborators is very fragmented. Even when a technological tool helps to fill this gap, sometimes its difficult to on board all the implied collectives in to the community. Some of them also suffer a technological skills gap that complicates their on boarding process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 20, 2019 Thank you for your review Teresa, Its good to hear from you that 'Universe' promotes an effective collaboration net in your organization. We are specially focused in delivering the more simple, easy and clear participation experience for all the collectives that are involved in an innovation community, even when some of them dont have the proper technological skills. EC Eva C. Account Executive Marketing and Advertising ### "Co-creation and continuous learning from big audiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2019 We have used ‘Universe’ for more than a year to capture insights from our business database. Its a modern and reliable channel to know more about your audience. Plus, the crowdsourcing gives you valuable insights about your industry and market trends, displacing old fashioned resources like polls or focus groups. Pros ‘Universe’ provides a collaborative, digital environment to catch up valuable insights from big audiences. The cocreation and participation mechanics are focused on the value creation, searching for concrete ideas further than other content units that are typically used in traditional online communication channels, such as comments or mere arguing among users. The self-refinement of the ideas in their early stages also provides a component of agility to foster their develop in tangible goods and results. Cons We missed the option of providing contextual contents around the platform contests with the aim of increasing the focus of the users participation around the organization goals. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 17, 2019 Thank you for your feedback Eva, Its good hearing from you that 'Universe' has provided a wider knowledge or your organization customers base. We are so glad to let you know that current version of our software includes the observatory functionality, which provide the option of make ideation richer with several contextual documentation. AG Ana G. Profesora Education Management ### "A space to share and make ideas grow" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2019 We trusted in ideas4all Innovation to develop an ideation proccess inside the institution. 'Universe' allowed us to involve different university collectives such as students, teachers, alumni... in the quick cocreation of proposals for the cocreation of the university of the future. Pros Its a modern communication channel based on reciprocity. The community allows you to practise active listening with different collectives, fostering collaboration among them. We consider this very usefull in the educational environment, where collaboration and the debate around ideas has been an axial concept along centuries. It also allows you to stablish a new approach to engage collectives like the millenials. Cons Although the UX is clear and simple, the participation process can be more opaque to some collectives with less digital skills, like old alumni or the professorate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 17, 2019 Thank you for posting your review Ana, We think academic world is one of the most suitable fields to discuss and cocreate ideas. In that sense we celebrate that 'Universe' fully fits your purpose. We hope we could work more times with your institution in future similar initiatives. PO Patricia O. Senior Strategy & Innovation Planner Marketing and Advertising ### "A collective brain at the service of innovation" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 10, 2019 We have been using Universe for +3 years to expand our innovation limits with the ideas from the crowd. Overall, our experience with the software cover our expectatives, identifying disruptive, creative and moving ideas from crowdsourcing to nurture our marketing campaigns and give value to the brands we work with. Pros It has taught us that there is no only inner talent, as you can go out of your limits to foster innovation with the ideas from a lot of people. In that sense, we discovered a very powerful tool to detect and evaluate 'out of the box' proposals, some of them very innovative. The software innovation funnel and the ideas life cycle help you so much to discard the less valuable ideas and concentrate in the good ones. Cons Wisdom of the crowds doesnt always mean good ideas. Sometimes, you have to search for a golden nugget among a big number of ideas, but it is fair to say that some of them gets refined automatically by the own community as the software is very focused in the cocreation value, and the good you get, gives you a cutting edge competitive advantage. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 11, 2019 Thank you for your review Patricia, 'Universe' tries to give an accurate response to the need of ideas refinement. Our methodology and the different steps around the ideas evolution, by the own crowd and the experts, try to guarantee that golden nuggets you refer to. We are so happy that 'Universe' give value to you and to the brands you work with. MG MARIA G. CAMPAIGN MANAGER Marketing and Advertising ### "A social community to engage users and achieve valuable insights" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 4, 2019 We can describe a good experience in the editorial industry, using the community to engage massive users / big audiences around the ideation about trendy topics. Pros A very tuned resource to nurture your organization of valuable market insights from any industry. Good user experience, that foster the interactions among users and the sense of community. The challenges functionality allow you to catch very focused ideas about strategic topics. There are no barriers for participation, and the provider communication consultancy service gives you a good hand to achieve your tailored ideation goals. Cons The presence of fixed elements in the community and its interface. The provider justification to this is the scalability of the product. Anyway, their customer satisfaction team always try to provide valuable alternatives to any given use case. Plus, some ad hoc developments can be arranged occasionally. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 6, 2019 Thank you for the review, Maria. Crowdsourcing is a valuable resource to scale up the insight reception from customers. In that sense, 'Universe' allows to capture real time, 24/7 customer ideas tailored to any brand questions. Thanks for your trust in ideas4all Innovation, you know we are here for what your organization desires. GI Gar ia N. Senior trading consultant Information Technology and Services ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2019 Pros Gardening and fostering of innovation skills into the core Cons Scrolling screens can be not that fluid all the times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 6, 2019 Thank you for your review, we love that 'Universe' helps your organization to achieve its goals, nurturing innovation from the seeds to the fruits. All of our innovation projects go by the hand of a consultancy layer with the organization to guarantee that crowdsourcing is aligned with the company KPIs and strategic needs. JS Jaime S. Customer Service Oil & Energy ### "Innovation throughout the organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 4, 2019 Pros It's very easy to register ideas and projects and the process of reviewing is very intuitive and simple. Cons Some of the features didn't apply to our organization's way of implementing innovation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 6, 2019 Hi Jaime, thank you for your valuable feedback, agility is one of our main aims when we talk about the management of an ideas life cycle and their steps forward to tangible projects. Our IT team is focused on continuous improving of the product features. Just in case, please drop us a line or either request a demo with our team for seeking if we can provide you a customized approach to your current needs. [View all Reviews](https://www.capterra.com/p/186770/Universe/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hivebrite vs Universe](https://www.capterra.com/compare/147279-186770/Hivebrite-vs-Universe)