# Universe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Universe the right Idea Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186770/Universe/reviews --- Universe 4.3 (16) [View alternatives](https://www.capterra.com/p/186770/Universe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Universe Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Deputy General Manager Non-Profit Organization Management Used the software for: 6-12 months ### "A good tool for open innovation" July 8, 2019 5.0 We are developing a knowledge ecosystem for pushing the humanitation of the companies using open innovation. Pros Easy to implent, good post sale service, very tested in a lot of business cases, Cons It need a lot of communication for atracting new users Review Source Response from ideas4all Innovation July 10, 2019 Thank you very much for the review, we really appreciate the feedback! As you remark, our software is fully customizable and can be deployed in only 15 days, covering different use cases as internal innovation or co creation with customer and other organizations stakeholders. We hope you get the most out of 'Universe' in your ecosystem for companies humanitation. AP Ana P. S&E Communication Manager en Repsol Oil & Energy Used the software for: 2+ years ### "A platform to promote the collective intelligence and incresase the pride of belonging" July 16, 2019 5.0 1.- Identification of innovative proposals to be transformed into projects. 2.- To communicate using an active participation of each employee. 3.- For ideas generation, using the collective intelligence of a diverse group of employees. Pros 1.- Versatility. You can use it with a big number of users, with an specific number of users and with a reduce number of users. Also you can use it for a wide range of initiatives: not only for creativity campaigns (ideation), but also as a tool for communication, surveys, ... 2.- Splendid technical support. 3.- Look and feel adapted to your company. Pages that are very visuals. 4.- Statistics: the module is very useful. 5.- The BackOffice module is very intuitive and very easy to manage. 5.- Cons 1.- Due to the platform is for a wide type of companies you cannot adapt 100% to some specific requirements, although the technical support usually try to offer you the best option to fit the platform to your needs. Review Source Response from ideas4all Innovation July 18, 2019 Thank you very much for your valuable feedback Ana, As you remark, our software is specifically built to provide different benefits further than innovation -of course is the main one-, such as employee engagement, intrapreneurship or the promotion of a robust corporate culture of innovation. As a provider, we try to reinforce the software initial versatily with a customer satisfaction service tailored to any organization need. Customer success and transformation is part of our DNA and culture, and the main reason for keep doing things the best we can. LD LAURA D. ASESORIA FISCAL Accounting Used the software for: 6-12 months ### "The power of the crowd " September 19, 2019 3.0 Universe has proved its efectiveness in our change management process, helping us to move from an opaque organization with a silo knowledge distribution to another based on collaboration, transparency and cocreation. It has also helped to inoculate intrapreneurship and innovation skills as a part of the organization DNA. Pros The Ideas4all Innovation innovation management software has given us more agility to outcome with new projects and work dynamics. Crowdsourcing and real time participation, with the stimulous of several gamification resources, has increased the employee engagement, improving our ENPS. The continuous launching of ideation challenges has reduced the aversion to risk. Everyone shares their ideas, with no hierarchical obstacles, fostering transparency, collaboration and talent recognition Cons As any change management processes, to obtain results gets time. But it has helped us to get a quick big picture about the organization starting situation and paralysing status quo. Review Source Response from ideas4all Innovation September 20, 2019 Its great to get your feedback Laura. As you remarks, in the change management projects our software helps to detect obstacles to a company transformation, and also is useful to pick and develop ideas from the crowd that give a cutting edge competitive advantage. We so happy to know that 'Universe' has inoculated innovation in your team and helped to remove some innovation antibodies. PO Patricia O. Senior Strategy & Innovation Planner Marketing and Advertising Used the software for: 2+ years ### "A collective brain at the service of innovation" September 10, 2019 4.0 We have been using Universe for +3 years to expand our innovation limits with the ideas from the crowd. Overall, our experience with the software cover our expectatives, identifying disruptive, creative and moving ideas from crowdsourcing to nurture our marketing campaigns and give value to the brands we work with. Pros It has taught us that there is no only inner talent, as you can go out of your limits to foster innovation with the ideas from a lot of people. In that sense, we discovered a very powerful tool to detect and evaluate 'out of the box' proposals, some of them very innovative. The software innovation funnel and the ideas life cycle help you so much to discard the less valuable ideas and concentrate in the good ones. Cons Wisdom of the crowds doesnt always mean good ideas. Sometimes, you have to search for a golden nugget among a big number of ideas, but it is fair to say that some of them gets refined automatically by the own community as the software is very focused in the cocreation value, and the good you get, gives you a cutting edge competitive advantage. Review Source Response from ideas4all Innovation September 11, 2019 Thank you for your review Patricia, 'Universe' tries to give an accurate response to the need of ideas refinement. Our methodology and the different steps around the ideas evolution, by the own crowd and the experts, try to guarantee that golden nuggets you refer to. We are so happy that 'Universe' give value to you and to the brands you work with. EC Eva C. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Co-creation and continuous learning from big audiences" September 16, 2019 5.0 We have used ‘Universe’ for more than a year to capture insights from our business database. Its a modern and reliable channel to know more about your audience. Plus, the crowdsourcing gives you valuable insights about your industry and market trends, displacing old fashioned resources like polls or focus groups. Pros ‘Universe’ provides a collaborative, digital environment to catch up valuable insights from big audiences. The cocreation and participation mechanics are focused on the value creation, searching for concrete ideas further than other content units that are typically used in traditional online communication channels, such as comments or mere arguing among users. The self-refinement of the ideas in their early stages also provides a component of agility to foster their develop in tangible goods and results. Cons We missed the option of providing contextual contents around the platform contests with the aim of increasing the focus of the users participation around the organization goals. Review Source Response from ideas4all Innovation September 17, 2019 Thank you for your feedback Eva, Its good hearing from you that 'Universe' has provided a wider knowledge or your organization customers base. We are so glad to let you know that current version of our software includes the observatory functionality, which provide the option of make ideation richer with several contextual documentation. AV ADRIANA V. TAX CONSULTANT Legal Services Used the software for: 2+ years ### "A good platform for evolutive innovation " September 20, 2019 3.0 We have used the platform for process improvement in consultancy services. Asking to the crowd has given us agility to evolve as an organization. Pros The taxonomy of the platform helps to the distribution of the idea concepts, and the challenges functionality is very helpful to run quick ideation challenges around the selected business aspects, obtaining a big amount of ideas and some focused solutions to the specified problem. The ideas evolution workflow, as it is defined, facilitate that the ideas with more potential, chosen by the crowd and the experts, move forward the innovation funnel, which helps the c-suite labour of making informed decisions. Cons We have oriented the crowd work to obtain quick wins with big ROI and simple implementation. But when we have searched for disruptive innovation, we have not achieved promising results. Review Source Response from ideas4all Innovation September 23, 2019 Thank you for your review Adriana. We're so gload hearing from you that 'Universe' fully covers your organization innovation goals. MC Montse C. Community Engagement Manager Marketing and Advertising Used the software for: 1-2 years ### "A good software to promote collaborative intelligence and open innovation with big audiences" August 30, 2019 4.0 We use the platform for +1year to promote a community around civic engagement and new ideas from big audiences about men/women equality. Pros Is a suitable tool to boost collective intelligence and cocreation with different collectives of collaborators. A very refined UX and serveral community resources to dynamize the ideas cocreation, achieving a simple and clear participation experience for the users. A very professional and customer centered support team, with big commitment and tailored responses to the project needs. Cons Sometimes, its not easy to catch new users/registers for the community. Strong communications skills are needed. Review Source Response from ideas4all Innovation September 3, 2019 Thank you for your review, Cocreation is nowadays a valuable resource to engage big audiences with brands and, like in your use case, social projects. Our communication consultancy services try to tailor a proper response for each type of project. From our experience, a good communication plan is daily basics for making any communiy works. TU Teresa U. Sales Representative Pharmaceuticals Used the software for: 6-12 months ### "A good way to stay connected with suppliers and other collaborators" September 19, 2019 4.0 We have had a good experience using Universe. We have achieved more collaboration from stakeholders like our providers, and discovered new ways of improving the customer engagement with our pharmacies net. Pros The software provides agility to be connected in real time with our suppliers, covering in a reliable way some of our daily needs and showing up new ideas from different areas such as sales or customer experience. Cons Our map of collaborators is very fragmented. Even when a technological tool helps to fill this gap, sometimes its difficult to on board all the implied collectives in to the community. Some of them also suffer a technological skills gap that complicates their on boarding process. Review Source Response from ideas4all Innovation September 20, 2019 Thank you for your review Teresa, Its good to hear from you that 'Universe' promotes an effective collaboration net in your organization. We are specially focused in delivering the more simple, easy and clear participation experience for all the collectives that are involved in an innovation community, even when some of them dont have the proper technological skills. ME Marta E. Account manager Publishing Used the software for: 1-2 years ### "Consumers are demanding new esta yo interact with brands " September 19, 2019 5.0 As an agency, we have used the customer cocreation communities of ideas4all Innovation / Universe with some of the brands we work with. Crowdsourcing has given them insights from their market and fresh ideas for their product sales, packaging or design, marketing campaigns... Pros ‘Universe’ provides a valuable channel to brands for getting consumers insights at great scale and low budget. The software creates a collective intelligence around the brand, which reflects the consumers and market needs. Brands establish a new way of relation with its customers, based on cocreation and participation, accessing to new ideas and raw material that they can develop internally. Plus, customers reinforce their engagement with the brand, specially among collectives like the millenials. Cons The implementation of the community, needs from a previous planification from the customer and supplier, which makes you loose some agility compared with another marketing campaigns. Review Source Response from ideas4all Innovation September 20, 2019 Hi Marta, thanks for the feedback. Collaborate intelligence is a valuable element to build brands and engage consumers, reinforcing their loyalty loop. We celebrate you got some fresh ideas for the brands you work with. AD Alejandro D. Desarrollo de negocio Financial Services Used the software for: 2+ years ### " outstanding consultancy services and industry benchmark services " August 1, 2019 5.0 Co-creation with customers, change and culture management. Pros Simplicity, Constant monitoring by customer satisfaction, strategy and results focused. Cons I would like more options to self-personalization for the company. Review Source Response from ideas4all Innovation August 19, 2019 Thank you very much for your valuable feedback Alejandro. As you remark, one of the main purposes of 'Universe' is to make innovation management simple. In that sense, our software is accompanied by consultancy services tailored to our customers needs, goals and, definetely, satisfaction. We hope your organization keeps innovating with 'Universe' for long. As usual, we'll let you know any of our software updates. MG MARIA G. CAMPAIGN MANAGER Marketing and Advertising Used the software for: Less than 6 months ### "A social community to engage users and achieve valuable insights" September 4, 2019 3.0 We can describe a good experience in the editorial industry, using the community to engage massive users / big audiences around the ideation about trendy topics. Pros A very tuned resource to nurture your organization of valuable market insights from any industry. Good user experience, that foster the interactions among users and the sense of community. The challenges functionality allow you to catch very focused ideas about strategic topics. There are no barriers for participation, and the provider communication consultancy service gives you a good hand to achieve your tailored ideation goals. Cons The presence of fixed elements in the community and its interface. The provider justification to this is the scalability of the product. Anyway, their customer satisfaction team always try to provide valuable alternatives to any given use case. Plus, some ad hoc developments can be arranged occasionally. Review Source Response from ideas4all Innovation September 6, 2019 Thank you for the review, Maria. Crowdsourcing is a valuable resource to scale up the insight reception from customers. In that sense, 'Universe' allows to capture real time, 24/7 customer ideas tailored to any brand questions. Thanks for your trust in ideas4all Innovation, you know we are here for what your organization desires. AG Ana G. Profesora Education Management Used the software for: I used a free trial ### "A space to share and make ideas grow" September 16, 2019 4.0 We trusted in ideas4all Innovation to develop an ideation proccess inside the institution. 'Universe' allowed us to involve different university collectives such as students, teachers, alumni... in the quick cocreation of proposals for the cocreation of the university of the future. Pros Its a modern communication channel based on reciprocity. The community allows you to practise active listening with different collectives, fostering collaboration among them. We consider this very usefull in the educational environment, where collaboration and the debate around ideas has been an axial concept along centuries. It also allows you to stablish a new approach to engage collectives like the millenials. Cons Although the UX is clear and simple, the participation process can be more opaque to some collectives with less digital skills, like old alumni or the professorate. Review Source Response from ideas4all Innovation September 17, 2019 Thank you for posting your review Ana, We think academic world is one of the most suitable fields to discuss and cocreate ideas. In that sense we celebrate that 'Universe' fully fits your purpose. We hope we could work more times with your institution in future similar initiatives. ED ELIAS D. projecto manager Automotive Used the software for: Less than 6 months ### "Easy to use" July 12, 2019 4.0 Overall experience is great, in the future it could get eve better. Pros Convenient and easy to use software, has really improved my productivity. Cons Lack of functionality, I wish it could have more things. A better search engine could also improve the product. Review Source Response from ideas4all Innovation July 15, 2019 Its great to receive your feedback Elias, We're so glad our software works properly for your management purposes. We are currently and continuosly working in improving our product with more and richer features, to foster the organizations innovation capabilities. Thank you very much for the review. AR Alexia R. Digital Transformation engieener Telecommunications Used the software for: 6-12 months ### "Nice colaborative environment" July 8, 2019 4.0 We are using Universe in order to launch STEM initiatives Pros It is really easy to use and the UI is very intuitive. Cons I miss a better way to clasify the subjects using predefined categories Review Source Response from ideas4all Innovation July 10, 2019 Hi Alexia, thank you very much for the review. We know that a clear and simple UI make the difference and fosters collaboration. We're so glad that 'Universe' fully covers your project purposes. For any query, you know where we are. GiN Gar ia N. Senior trading consultant Information Technology and Services Used the software for: I used a free trial ### "Great!" September 4, 2019 5.0 Pros Gardening and fostering of innovation skills into the core Cons Scrolling screens can be not that fluid all the times. Review Source Response from ideas4all Innovation September 6, 2019 Thank you for your review, we love that 'Universe' helps your organization to achieve its goals, nurturing innovation from the seeds to the fruits. All of our innovation projects go by the hand of a consultancy layer with the organization to guarantee that crowdsourcing is aligned with the company KPIs and strategic needs. JS Jaime S. Customer Service Oil & Energy Used the software for: I used a free trial ### "Innovation throughout the organization" September 4, 2019 5.0 Pros It's very easy to register ideas and projects and the process of reviewing is very intuitive and simple. Cons Some of the features didn't apply to our organization's way of implementing innovation. Review Source Response from ideas4all Innovation September 6, 2019 Hi Jaime, thank you for your valuable feedback, agility is one of our main aims when we talk about the management of an ideas life cycle and their steps forward to tangible projects. Our IT team is focused on continuous improving of the product features. Just in case, please drop us a line or either request a demo with our team for seeking if we can provide you a customized approach to your current needs. Similar Products Featured