--- title: "illumin Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about illumin Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more." source_url: "https://www.capterra.com/p/186775/illumin/" page_type: "product" language: "en" --- # illumin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) illumin ## What is illumin ? The illumin Knowledge & Research Management System collects, records, quantifies and precises queries and answers provided to staff and clients. It is the perfect tool for knowledge and research management. Easy to customise, it will suit the uniqueness of every library's reference workflows. The automatically built knowledge base becomes an audited, comprehensive, and searchable database of relevant information that can be easily shared. ## What is illumin used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for illumin ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ic.softlinkint.com&name=illumin ) ## illumin Overview Updated August 2026 AI summary illumin is a cloud-based knowledge base solution for businesses of all sizes seeking to organize and manage information resources. It features catalog management, content libraries, document storage, and customizable templates, along with user management and reporting tools. Notably, it offers a drag and drop editor and self-service portal, with OAuth integration for authentication and access control. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### illumin 5.0 (1) VS. [4.6 (5,310)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (640) Value For Money 5.0 (1) Value For Money 4.5 (503) Customer Service 5.0 (1) Customer Service 4.6 (524) ## illumin alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (18,807)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about illumin Overview ### What company size and specific industries is illumin built for? illumin is designed for organizations in legal, corporate, medical, and public library settings. The target audience appears to include businesses and institutions that manage library services or information resources, with suitability for both private-sector and public-sector environments. Features and Usability ### What are the key features of illumin ? illumin offers catalog management, content library, and document storage for organizing information, plus a drag and drop editor, rich text editor, and customizable templates for creating materials. It also includes a self service portal, feedback management, commenting/notes, reporting and analytics, user management, API access, and customizable branding. Integrations ### Which third-party tools and platforms does illumin integrate with? illumin connects natively to OAuth for authentication and access control. No other third-party tools or platforms are listed in the official catalog data provided, so OAuth is the only confirmed integration available here. Getting Started and Support ### What training and onboarding options does illumin offer? illumin provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided learning, webinars cover scheduled group instruction, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does illumin offer? illumin provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available, so support quality, response times, and common frustrations cannot be described here. The listed channels indicate multiple ways for users to look for help and guidance. ## Features AI summary Based on 2,695 Knowledge Base reviews Capterra reviewers highlight these as the features buyers value most when choosing a Knowledge Base solution: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Catalog Management** (**38%**) - **Full Text Search** (**41%**) illumin supports **Knowledge Management** and **Catalog Management**, covering two of the top capabilities buyers look for in a Knowledge Base. However, it does not offer **Full Text Search**. Instead, it provides **Document Storage** (**38%**), which gives teams a central place to organize and maintain content. Together, these features help businesses keep information structured and accessible, allowing teams to manage knowledge assets more efficiently. API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Commenting/Notes Leave comments and notes on documents for others to view Content Library Centralized repository to store content and assets Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements illumin 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Commenting/Notes: Leave comments and notes on documents for others to view - Content Library: Centralized repository to store content and assets - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Templates: Sample files or documents that could be customized as needed or used as is - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ OAuth](https://www.capterra.com/p/172922/OAuth/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EG Eric G. Senior Manager, Lum Library Non-Profit Organization Management ### "Couldn't do my job without Illumin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 Illumin provides a means to bring an extra level of reference service. My users like the ease of browsing and the Knowledge base bibliographies section of illumin is a huge hit with them. Pros I had a staff of 3 that was reduced to just me. Illumin made sure that all reference requests were captured and answered; while making the information found to answer the question available for future requests. Moreover, I am able to generate bibliographies from these answered reference requests which are browsable through a hierarchical category thesaurus as well as keyword searchable. Cons I usually provide a bespoke level of service to my requesters. While illumin has a good finished product, there are times that I would like that extra gloss. I have been told how I provide a very bespoke level of service Reasons for choosing illumin Customer and technical support with Softlink's Liberty product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2019 Hello Eric, Thank you so much for taking the time to review illumin and provide us with your feedback. Softlink is very proud of illumin and we are delighted it has proved to be of great benefit to you as you manage a significant workload as a solo librarian. We look forward to continuing a great partnership with you as illumin, like all innovative technology continues to evolve to meet your future needs. Once again thank you for your review. The Softlink Team ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.