--- title: "Arena Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Arena Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/186809/Arena/" page_type: "product" language: "en" --- # Arena Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Arena ## What is Arena? Arena brings your audience home from social media to engage with your brand, and each other, around, content, community and commerce. Arena brings your community back home to the websites, apps and events you’ve already built and gives them the most popular social features they’re used to, while giving you the first party data you need. ## What is Arena used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Live Streaming](https://www.capterra.com/live-streaming-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arena?[Manage this product listing](https://www.g2.com/products/arena-im/claim_requests/new?auto=true) ## Arena Overview Updated September 2026 AI summary Arena offers businesses a cloud-based Customer Data Platform that unifies data from multiple sources to support audience targeting, segmentation, and campaign management. Designed for organizations of any size, it includes real-time analytics, customer journey mapping, multi-channel marketing, and integration capabilities. The platform also supports engagement tracking and GDPR compliance, making it suitable for teams seeking centralized customer insights and communication tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Arena 4.5 (22) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (22) Ease Of Use 4.6 (4,063) Value For Money 4.3 (21) Value For Money 4.6 (2,864) Customer Service 4.6 (19) Customer Service 4.7 (2,797) ## Arena alternatives [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/186809/Arena/alternatives/) ## FAQs about Arena Overview ### Which roles and teams benefit most from Arena? Arena is most used by executives, production teams, and content or marketing professionals who need structured collaboration around creative work. CEOs, founders, and directors use it to oversee delivery, while producers, project managers, editors, and marketers coordinate assets, approvals, timelines, and cross-functional production workflows more efficiently. Answer based on 22 reviews Overview ### What company size and industries is Arena built for? Arena serves media and publishing, broadcasting and video streaming, e-commerce and marketplaces, educational institutions, sports organizations, virtual events, and gaming, with strongest adoption among small businesses at 82%. Its largest reviewer industry is Media Production at 23%, followed by Information Technology and Services and Entertainment, each at 9%. Answer based on 22 reviews Features and Usability ### What are the key features of Arena? Arena offers live chat, chatbot, and human handover for real-time conversations, plus app, SMS, and web notifications. Core monitoring and dashboard tools support activity tracking, while audience segmentation, analytics, campaign scheduling, and content publishing options cover engagement, targeting, and multi-channel communication. Pricing ### How much does it cost and what fees or limitations are included? Arena offers a free version and free trial, with the Professional plan starting at $349 per month, or $299 monthly on annual billing. The Business plan starts at $999 per month, or $829 annually. Pricing reviews are mixed, with some users calling it affordable, while others mention the 1,000-impression entry limit and package changes. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Arena integrate with? Arena connects natively to WordPress. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Arena offer? Arena offers in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars provide scheduled group learning, documentation serves as written reference, and videos offer self-paced viewing for product setup and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Arena offer? Arena offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as quick and helpful in live chat, while a few note that some technical requests still need more work and can remain unresolved after contacting support. Answer based on 3 reviews ## Features AI summary Based on 554 Community reviews Not all Customer Data Platform products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Customer Database** (**60%** of reviewers rated this feature as critical) - **Contact Database** (**50%**) - **Campaign Analytics** (**59%**) Arena includes **Customer Database** and **Contact Database**, giving teams a central place to store customer records and manage contact information across accounts. However, it does not offer **Campaign Analytics**. Instead, it provides other highly rated capabilities, including **Email Marketing** (**52%**), **Customer Segmentation** (**51%**), and **Lead Capture** (**43%**), which can help businesses reach targeted audiences, group customers by shared traits, and collect new prospect information more efficiently, allowing teams to improve outreach and maintain cleaner customer data. Mobile Access 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 5.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Activity Dashboard 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Moderation 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Controls/tools to moderate the session Activity Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Preview Functionality 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Preview materials before finalizing projects Arena 95 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - App Notifications: Set-up notifications and alerts for mobile apps. - Audience Analytics: Track and analyze various metrics such as demographics, psychographics, behavior and other insights - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Image Library: Store and manage images - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Live Streaming Production: Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multimedia Support: Supports various file formats - Multiple Data Sources: Allows users to manage data from a number of sources - One-to-One Messaging: Send personal messages to clients or attendees - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Preview Functionality: Preview materials before finalizing projects - Publish Scheduling: Control and schedule the publication of content across various channels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Broadcasting: Broadcast live video streams - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Media Streaming: Stream directly to social media channels - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Streaming: Allows users to view videos without downloading media files - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (22) 4.3 Based on 22 reviews ## Pricing Value for money 4.3 (21) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/186809/Arena/pricing/) Free $0.00 It includes: - Arena Live Blog - Arena Live Chat - Embed via AMP - Iframe and Javascript - SEO Friendly - Upload Photos - Videos and Icons - Wordpress Plugins Starter $49.00 Flat Rate,Per Month Professional $349.00 Flat Rate,Per Month It includes: - 200k People Avatars - Arena Content Wall - Arena Live Blog - Arena Live Chat - Auto Play-by-Play - Auto Posting - Content Manager Library - Create Social Stream Templates - Cross-Post to Facebook and Twitter - Embed via AMP - Event Analytics - Event Reminder - Global Event Calendar - Iframe and Javascript - Interactive Reactions to Posts - Live Chat Antiflood - Live Chat Polls - Live Chat Profile - Live Chat Q&A - Live Chat Signup Not Required - Mobile APP - Multiple Domains - Profanity Filter - SEO Friendly - Social Media Integration - Social Stream - Spam Filter - Sports Widgets - Summary Feature - Support via Real-Time Chat - Upload Photos - Videos and Icons - Wordpress Plugins Business $999.00 Flat Rate,Per Month It includes: - 200k People Avatars - Arena Content Wall - Arena Live Blog - Arena Live Chat - Automatic AI Moderation - Auto Play-by-Play - Auto Posting - Content Manager Library - Conversion Cards - Create Social Stream Templates - Cross-Post to Facebook and Twitter - Custom Event Calendar - Customs Avatars and Icons - Data Exportation & Monitoring - Embed via AMP - Event Analytics - Event Reminder - Global Event Calendar - Iframe and Javascript - Interactive Reactions to Posts - Live Chat Antiflood - Live Chat Direct Messages - Live Chat Pin Messages - Live Chat Polls - Live Chat Profile - Live Chat Q&A - Live Chat Signup Not Required - Mobile APP - Multiple Domains - Profanity Filter - Push Notifications - SEO Friendly - Social Media Integration - Social Stream - Spam Filter - Sports Widgets - Summary Feature - Support via Real-Time Chat - Upload Photos - Videos and Icons - VIP Support via Email - Wordpress Media Library Integration via API - Wordpress Plugins Enterprise Contact Vendor for Pricing It includes: - 200k People Avatars - AI Predictive Analysis - Arena Content Wall - Arena Customer Data Platform - Arena Live Blog - Arena Live Chat - Audience Segmentation - Automatic AI Moderation - Auto Play-by-Play - Auto Posting - CDP 100+ Integrations - CDP Activation - Content Management Integrations - Content Manager Library - Conversion Cards - Create Social Stream Templates - Cross-Post to Facebook and Twitter - Custom Event Calendar - Customization via CSS - Customs Avatars and Icons - Data Exportation & Monitoring - Data-Science Driven Insights - Dedicated Account Manager - Dedicated Private Servers - DFP and Ad Networks - Email and Phone - Embed via AMP - Event Analytics - Event Reminder - Exclusive Support via Chat - Full API Access - Global Event Calendar - Iframe and Javascript - Interactive Reactions to Posts - Live Blog and Live Chat SDK - Live Blog and Live Chat SSO - Live Chat Antiflood - Live Chat Direct Messages - Live Chat Pin Messages - Live Chat Polls - Live Chat Profile - Live Chat Q&A - Live Chat Signup Not Required - Mobile APP - Monetization via Adsense - Multiple Domains - Payment Integrations - Profanity Filter - Push Notifications - SEO Friendly - Social Media Integration - Social Stream - Spam Filter - Sports Widgets - Summary Feature - Support via Real-Time Chat - Upload Photos - Videos and Icons - VIP Support via Email - Wordpress Media Library Integration via API - Wordpress Plugins Value for money 4.3 (21) 4.3 Based on 21 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.5 Based on 22 reviews Filter by rating 5(14) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AC Andy C. Minister of Recreation Recreational Facilities and Services ### "Good product for some but not for everyone" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2025 Pros Arena was a great software for our church initially. It worked well to keep our database and finances in order. Cons Arena was a great software for our church initially but got to laborious and out of date. We still use the financial side of it but have switched away from the database part. They kept adding things to it and it was out of date. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reasons for choosing Arena Arena was what we started with so we tried to stay with it but ended up switching to planning center for the management but not the financial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OS Olaf S. Founder Online Media ### "Easy, Quick and Modern" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2022 Overall Arena.im is a dream to use! I really like their simple, clean modern interface. Pros Arena.im' has a modern and easy approach which makes it simple to use from the get-go. Behind this "simplicity" lie a selection of details customization options to let you craft your website feeds as uniquely and detailed as you need. During the times when you get stuck along the way, you can reach support via the live chat box on-screen. Cons The 1000 impressions limit in the the entry-level package get used up quite quickly, which could deter smaller blogs and websites from signing up initially due to the starting price of a paid subscription. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 24, 2022 Hi Olaf! We are delighted with your feedback. Thank you! KJ Kit Joy C. Production Executive Construction ### "Arena" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 15, 2022 Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants. Pros The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs. Cons The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to. Alternatives considered [Pigeonhole Live](https://www.capterra.com/p/164107/Pigeonhole-Live/) Reasons for choosing Arena Arena had exactly what we needed for an affordable price. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 24, 2022 Hi Kit! Amazing to know that you have a great time engaging with your live stream audience. That's priceless. Thank you for the feedback. We'll look into that. AN Anonymous User Cloud Engineer Senior Information Technology and Services ### "Arena is an excellent platform to create live chat in a website!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2021 Pros I like the Data Enrichment feature, it's really important to understand lead and customers behaviors Cons So far I have no cons with Arena, it's solved my demand very well. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 6, 2021 Hello! We are thrilled to know that Arena is helping with your business goals. Thanks and stay tuned for new features! NT Nick T. Director Media Production ### "FreightWaves x Arena" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 October 11, 2021 Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use. Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away. IE: - Users in the chat room feature wasn't ever accurate so we turned that off - Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true) Pros I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget. Cons I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget. Switched from [BigMarker](https://www.capterra.com/p/167140/BigMarker/) We needed a full Virtual Event platform versus trying to make it in house. Big Marker has chat embedded into the software already Alternatives considered [PubNub](https://www.capterra.com/p/169852/PubNub/) Reasons for choosing Arena Out of the box chat rooms were needed ASAP Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 21, 2021 Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team WJ Whitney J. Product Marketing Manager Media Production ### "Fine product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 11, 2021 I would say my experience was "fine". As with any new company, there are some bumps in the road and learning curves to handle. Pros It wasn't too complicated to learn and implement Cons It was very slow to load and would often not display the necessary items Reasons for choosing Arena I was not the decision maker Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 21, 2021 Hi Whitney! Thank you a lot for the feedback. It is really valuable to us. Our team is specially focused on improvements in the infrastructure as well as in the products themselves. Stay tuned! AS Adam S. Production Account Associate Performing Arts ### "Multiple Uses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 28, 2021 We've enjoyed the live chat features and the customer service support. Pros The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs. Cons I'd love to see the live chat features expand to allow for more customization. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 1, 2021 Hi Adam! Great to know your thoughts on our product. Our team is constantly working on improvements and new features. Stay with us for new stuff! JR Jared R. Teacher E-Learning ### "Using Arena for LIVE Streaming Comment Feed" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2021 Arena has been really easy to use and it has almost all of the features I desire. Pros I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page. I also love that users can pull the chat out into a separate window beside our video player if they choose. This way it's easier for them to watch the LIVE stream and see the chat at the same time. Cons I would like to be able to customize the chat room font. I would also like to integrate the login process with my site member area so that when members logged into my site, they would be logged into the chat room automatically. As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes. Reasons for choosing Arena I tried a lot of other programs out there when I was looking for a service that could provide a LIVE commenting feature for my online teaching. Arena was the only one that embedded nicely into my site, looked classy, and functioned well. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 1, 2021 Hi Jared! Wonderful. Thank you for the feedback. Live stream with live chat is a great combination. We do have a feature that allows login integration. It is called Single Sign-On. Let's talk more about it. DD Dennis D. Project Manager Media Production ### "Best solution for our platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2021 We use the chat of arena.im so that visitors of our platform can exchange information. This is an immensely important component Pros The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors. We rely on this tool from the beginning Cons No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 1, 2021 Hello Dennis! We are delighted to know that Arena live chat is increasing engagement on your platform. Count on us and stay tuned for improvements and new features! AN Anonymous User CEO Hospitality ### "Arena Best in Market for Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2021 Pros How easy it is to use and that it solves my live chat problem with an easy to create embed. Cons There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 29, 2021 Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes. [View all Reviews](https://www.capterra.com/p/186809/Arena/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.