# Arena Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arena the right Customer Data Platform solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186809/Arena/reviews --- Arena 4.5 (22) [View alternatives](https://www.capterra.com/p/186809/Arena/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Arena Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews BH Brooks H Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.“ July 29, 2021 OS Olaf S FounderOnline Media, 2 - 10 employeesUsed the software for: 6-12 months. “I really like their simple, clean modern interface.“ March 1, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "Arena Best in Market for Live Chat" September 23, 2021 5.0 Pros How easy it is to use and that it solves my live chat problem with an easy to create embed. Cons There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments. Review Source Response from Arena September 29, 2021 Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes. BH Brooks H. Assistant Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Arena Chat for Online Events" July 29, 2021 5.0 We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs. Pros Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical. Cons The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one. Switched from [Chatroll](https://www.capterra.com/p/175501/Chatroll/) Our previous service was far too expensive for large one-time events. Review Source Response from Arena August 13, 2021 Hello Brooks H! Really important to keep your audience engaged, isn't it? We are happy to be contributing to it. Thank you for the feedback about the Analytics, our team will take that into account. For now, we advise you to create one chat room per event, so you can have a better view of the engagement for each one. Stay tuned, we are always making improvements in our products. AC Andy C. Minister of Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Good product for some but not for everyone" February 2, 2025 3.0 Pros Arena was a great software for our church initially. It worked well to keep our database and finances in order. Cons Arena was a great software for our church initially but got to laborious and out of date. We still use the financial side of it but have switched away from the database part. They kept adding things to it and it was out of date. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing Arena Arena was what we started with so we tried to stay with it but ended up switching to planning center for the management but not the financial. Review Source KJC Kit Joy C. Production Executive Construction Used the software for: Less than 6 months ### "Arena" February 15, 2022 4.0 Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants. Pros The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs. Cons The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to. Alternatives considered [Pigeonhole Live](https://www.capterra.com/p/164107/Pigeonhole-Live/) Reason for choosing Arena Arena had exactly what we needed for an affordable price. Review Source Response from Arena March 24, 2022 Hi Kit! Amazing to know that you have a great time engaging with your live stream audience. That's priceless. Thank you for the feedback. We'll look into that. BP Brent P. Marketing Events Services Used the software for: 1-2 years ### "Excellent chat service for your site" July 29, 2021 5.0 Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows Pros Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more Cons The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments Reason for choosing Arena We use Tawk.to as well, but live chat has the best UI Review Source Response from Arena August 13, 2021 Thank you, Brent P! We love to hear your thoughts about Arena's products. Count on us to continue boosting your online trade shows :) NT Nick T. Director Media Production Used the software for: 6-12 months ### "FreightWaves x Arena" October 11, 2021 3.0 Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use. Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away. IE: - Users in the chat room feature wasn't ever accurate so we turned that off - Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true) Pros I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget. Cons I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget. Alternatives considered [PubNub](https://www.capterra.com/p/169852/ChatEngine/) Reason for choosing Arena Out of the box chat rooms were needed ASAP Switched from [BigMarker](https://www.capterra.com/p/167140/BigMarker/) We needed a full Virtual Event platform versus trying to make it in house. Big Marker has chat embedded into the software already Review Source Response from Arena October 21, 2021 Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team JR Jared R. Teacher E-Learning Used the software for: 6-12 months ### "Using Arena for LIVE Streaming Comment Feed" September 24, 2021 5.0 Arena has been really easy to use and it has almost all of the features I desire. Pros I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page. I also love that users can pull the chat out into a separate window beside our video player if they choose. This way it's easier for them to watch the LIVE stream and see the chat at the same time. Cons I would like to be able to customize the chat room font. I would also like to integrate the login process with my site member area so that when members logged into my site, they would be logged into the chat room automatically. As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes. Reason for choosing Arena I tried a lot of other programs out there when I was looking for a service that could provide a LIVE commenting feature for my online teaching. Arena was the only one that embedded nicely into my site, looked classy, and functioned well. Review Source Response from Arena October 1, 2021 Hi Jared! Wonderful. Thank you for the feedback. Live stream with live chat is a great combination. We do have a feature that allows login integration. It is called Single Sign-On. Let's talk more about it. JG Jake G. CEO Internet Used the software for: 1-2 years ### "Fantastic Live Chat and Live Event widgets that complete my virtual event work" September 8, 2021 5.0 Arena helps make the nonprofit fundraising events that we run possible. They've been a fantastic partner through the pandemic, helping these nonprofits create engaging online events. Pros We rely on engaging audiences online, and Arena makes this possible for us in a compartmentalized fashion. We can set up multiple Live Chats and other live event widgets that complete our virtual events. It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback. Cons Access permissions could use some work, making multi-user login scenarios more granular in access. Exporting chats AFTER a live event could use a little work too. Review Source Response from Arena September 14, 2021 Hello Jake! Thank you for the incredible feedback. That's why we work very hard, to collaborate with our customers and the feedback is indeed taken into consideration. Stay tuned, the team is constantly launching improvements and new features. OS Olaf S. Founder Online Media Used the software for: 6-12 months ### "Easy, Quick and Modern" March 1, 2022 4.0 Overall Arena.im is a dream to use! I really like their simple, clean modern interface. Pros Arena.im' has a modern and easy approach which makes it simple to use from the get-go. Behind this "simplicity" lie a selection of details customization options to let you craft your website feeds as uniquely and detailed as you need. During the times when you get stuck along the way, you can reach support via the live chat box on-screen. Cons The 1000 impressions limit in the the entry-level package get used up quite quickly, which could deter smaller blogs and websites from signing up initially due to the starting price of a paid subscription. Review Source Response from Arena March 24, 2022 Hi Olaf! We are delighted with your feedback. Thank you! VR Verified Reviewer Growth Manager Newspapers Used the software for: Less than 6 months ### "Amazing Chat - Customizable, fast and easy" July 16, 2021 5.0 Pros Live Chat Customer Data Plataform Live Blog Cons It's so flexible that surprise me with a lot off options. Alternatives considered [PubNub](https://www.capterra.com/p/169852/ChatEngine/)[Livestorm](https://www.capterra.com/p/153937/Livestorm/) Reason for choosing Arena Easy to instal, good price and nice UX/UI Review Source Response from Arena August 13, 2021 Thank you! Stay tuned, we are always working to improve our customers' experience. ;) WC William C. Media & Post-Production Supervisor Religious Institutions Used the software for: 1-2 years ### "Great live chat platform" July 27, 2021 5.0 Pros It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic. Cons Not really a con, but there are many available features that we don't even use yet. Alternatives considered [HappyFox Chat](https://www.capterra.com/p/122234/HappyFox-Chat/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Review Source Response from Arena August 13, 2021 Amazing, William C! We are super glad to know that you found what you were looking for. Count on us whenever you need it. MA Mladen A. Owner Media Production Used the software for: 1-2 years ### "Arena Live Blog at \[SENSITIVE CONTENT\]" July 27, 2021 5.0 Great, have used the Live Blog for more than 10 events coverage and it has been awesome. Pros It was very easy to implement the Live blog into my Wordpress site. I like the fact that it is very easy to embed youtube videos, or tweets on the Live blog.I Cons I didn't have any issues indeed. Didn't face any issues with setting my profile and blogging on my website. Reason for choosing Arena I am using the free version. I chose Arena because it provides a lot of feature even in the free version which is great for a personal website like mine. Review Source Response from Arena August 13, 2021 Thank you, Mladen A! We love to hear that the Liveblog is making such a good difference in our events coverage. LF Louise F. Digital Content Editor Entertainment Used the software for: 6-12 months ### "Almost daily heavy using" July 29, 2021 4.0 Pros The live chat and poll options were the most popular features with our public. They became very easy to use with practice and helped to understand what the public was most interested in reading on our website. Cons When selecting a person for a post in which we shared quotes from the lives that were being streamed, we had some difficulties after having saved many names. This made the process a little slower and, until the last time it was used, has still not been resolved. Review Source Response from Arena August 13, 2021 Hi Louise F! It's amazing that you have been using our product very frequently. We also love to understand what our customers are most interested in. Regarding the difficulties you mentioned, we are looking into it. VR Verified Reviewer Cloud Engineer Senior Information Technology and Services Used the software for: Less than 6 months ### "Arena is an excellent platform to create live chat in a website!" November 25, 2021 5.0 Pros I like the Data Enrichment feature, it's really important to understand lead and customers behaviors Cons So far I have no cons with Arena, it's solved my demand very well. Review Source Response from Arena December 6, 2021 Hello! We are thrilled to know that Arena is helping with your business goals. Thanks and stay tuned for new features! DD Dennis D. Project Manager Media Production Used the software for: 6-12 months ### "Best solution for our platform" September 24, 2021 5.0 We use the chat of arena.im so that visitors of our platform can exchange information. This is an immensely important component Pros The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors. We rely on this tool from the beginning Cons No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat Review Source Response from Arena October 1, 2021 Hello Dennis! We are delighted to know that Arena live chat is increasing engagement on your platform. Count on us and stay tuned for improvements and new features! WJ Whitney J. Product Marketing Manager Media Production Used the software for: 6-12 months ### "Fine product " October 11, 2021 4.0 I would say my experience was "fine". As with any new company, there are some bumps in the road and learning curves to handle. Pros It wasn't too complicated to learn and implement Cons It was very slow to load and would often not display the necessary items Reason for choosing Arena I was not the decision maker Review Source Response from Arena October 21, 2021 Hi Whitney! Thank you a lot for the feedback. It is really valuable to us. Our team is specially focused on improvements in the infrastructure as well as in the products themselves. Stay tuned! AH Adam H. Student Media Production Used the software for: 1-2 years ### "Good for Live Blogging" August 2, 2021 5.0 Pros Makes your live blogs look slick and professional, can easily embed photos and videos and social media channels into your feed Cons I think the software runs perfectly for what you need it to do in a live blog Review Source Response from Arena August 13, 2021 Wonderful, Adam H! Our team is continuously improving the product so our customers can have the best experience. MG Michael G. Product Manager Computer Software Used the software for: 2+ years ### "Great Affordable Chat Option" July 29, 2021 5.0 Pros Arena Live Chat is a great option for an embedded chat service. It's reliable and the fees are reasonable. Cons We had one outage previously which was not ideal, but otherwise it has been rock solid. Review Source Response from Arena August 13, 2021 Hello Michael G! We are thrilled to see that you trust us. Our team is constantly developing new solutions to improve our customer's experience. VJ Vladimir J. CEO Information Technology and Services Used the software for: 6-12 months ### "quizzes" August 10, 2021 5.0 A lot of useful features. Pros Your service is not focused on games, but we use it for quiz game as integrated within our webapp. Cons Was not easy to control programmatically. Hiding some components could be done much easier with additional (advanced) properties, rather than to chase your css classes and play with them. Review Source Response from Arena August 18, 2021 Hi Vladimir J! Thanks a lot for your time writing the review. Very interesting your use case. We loved hearing your feedback. Stay tuned, our team is constantly making improvements for our customers. AS Adam S. Production Account Associate Performing Arts Used the software for: 6-12 months ### "Multiple Uses" September 28, 2021 4.0 We've enjoyed the live chat features and the customer service support. Pros The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs. Cons I'd love to see the live chat features expand to allow for more customization. Review Source Response from Arena October 1, 2021 Hi Adam! Great to know your thoughts on our product. Our team is constantly working on improvements and new features. Stay with us for new stuff! RR Richard R. Producer Entertainment Used the software for: Less than 6 months ### "Terrific" September 13, 2021 4.0 Pros Arena was a great solution that successfully allowed barrier-free public chat during our live streamed event. Cons Uploading a list of blocked words was not successful, even with tech support. Would appreciate an option to select which social media service users can use to sign-in. Review Source Response from Arena September 17, 2021 Hello Richard! Thank you very much for the feedback. Our team is continuously working on improvements and cool new features. Stay tuned! JD Jack D. Editor Online Media Used the software for: 6-12 months ### "Easy to use" July 29, 2021 5.0 Pros Easy to use and get started with. Customisable to fit a users colour scheme Cons Feel that posting to social media should be considered a free feature as standard with other packages Review Source Response from Arena August 13, 2021 Hi Jack D! Just copy and paste the code :) Thank you for the feedback. Similar Products Featured ## Related categories [Content Marketing](https://www.capterra.com/content-marketing-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Data Platform](https://www.capterra.com/customer-data-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.