# Ruby Receptionists Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ruby Receptionists Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/186839/EmailOctopus --- # Ruby Receptionists Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ruby Receptionists ## What is Ruby Receptionists? Ruby makes it easy for any caller to reach a live, helpful person in seconds. Our virtual receptionists not only answer, screen, and transfer calls, but can also take messages, schedule appointments, collect payments, perform lead capture and client intake, and even make outbound calls on your behalf. It’s all supported by proprietary technology that enables our team to sound like a seamless extension of your business. With the Ruby app and dashboard, you can stay on top of all your communication with callers and website visitors, change your call handling instructions in seconds, set up custom call forwarding, and view your usage. Our platform integrates with tools such as Zapier, Clio, and Grasshopper. With over 20 years in business and more than 15,000 customers, Ruby is the #1 choice for small businesses aiming to save time, capture opportunities, and make meaningful connections with the people they serve. ## What is Ruby Receptionists used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $140 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ruby Receptionists?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ruby.com/&name=Ruby Receptionists) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ruby Receptionists 4.2 (10) VS. [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $140 Usage Based, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (10) Ease Of Use 4.8 (868) Value For Money 3.8 (9) Value For Money 4.5 (780) Customer Service 4.1 (9) Customer Service 4.6 (799) ## Ruby Receptionists alternatives [4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (319)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Call Transfer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transfers live calls to other agents Chat/Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Ruby Receptionists 53 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls Create and automatically send premade copy in response to customer messages A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Assembly of graphs and charts for visualizing and tracking statistics/metrics Predefined actions automatically performed on the occurance of specific events A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions A call center that primarily makes calls, typically sales focused Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Computer-based system that allows users to send and receive voice messages Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 3.8 (9) [View pricing plan details](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/pricing/) Chat Ruby 10 $140.00 Usage Based,Per Month It includes: - 24/7/365 Live Chat - Chat Transcripts - Chat-Call Connection - FAQs - Lead Capture - Mobile App Chat Ruby 30 $330.00 Usage Based,Per Month It includes: - 24/7/365 Live Chat - Chat Transcripts - Chat-Call Connection - FAQs - Lead Capture - Mobile App Chat Ruby 50 $510.00 Usage Based,Per Month It includes: - 24/7/365 Live Chat - Chat Transcripts - Chat-Call Connection - FAQs - Lead Capture - Mobile App Call Ruby 50 $245.00 Usage Based,Per Month It includes: - 24/7/365 Live Answering - Bilingual Answering - Appointment Scheduling - Lead Capture - Zapier Integration - Mobile App - HIPAA-Compliant Answering - Chat-Call Connection - Call Routing - Voicemail - Custom Hold Music - DCI - PCI-DSS Compliant Payment Collection - Online Portal - Reporting - Robocall Spam Filter - Outbound Call Support - Appointment Confirmations - Choose Your Caller ID Mobile App Calling - Choose Your Caller ID Mobile App Texting - Choose Your Caller ID Desktop Calling - After-hours Call Routing - VIP Caller Safelists - Free Local or Toll-Free Number Call Ruby 100 $385.00 Usage Based,Per Month It includes: - 24/7/365 Live Answering - Bilingual Answering - Appointment Scheduling - Lead Capture - Zapier Integration - Mobile App - HIPAA-Compliant Answering - Chat-Call Connection - Call Routing - Voicemail - Custom Hold Music - DCI - PCI-DSS Compliant Payment Collection - Online Portal - Reporting - Robocall Spam Filter - Outbound Call Support - Appointment Confirmations - Choose Your Caller ID Mobile App Calling - Choose Your Caller ID Mobile App Texting - Choose Your Caller ID Desktop Calling - After-hours Call Routing - VIP Caller Safelists - Free Local or Toll-Free Number Call Ruby 200 $705.00 Usage Based,Per Month It includes: - 24/7/365 Live Answering - Bilingual Answering - Appointment Scheduling - Lead Capture - Zapier Integration - Mobile App - HIPAA-Compliant Answering - Chat-Call Connection - Call Routing - Voicemail - Custom Hold Music - DCI - PCI-DSS Compliant Payment Collection - Online Portal - Reporting - Robocall Spam Filter - Outbound Call Support - Appointment Confirmations - Choose Your Caller ID Mobile App Calling - Choose Your Caller ID Mobile App Texting - Choose Your Caller ID Desktop Calling - After-hours Call Routing - VIP Caller Safelists - Free Local or Toll-Free Number Value for money 3.8 (9) 3.8 Based on 9 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[ Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (9) 4.1 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(6) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent MG Mike G. Marketing Director Legal Services ### "Ruby Representatives Represent Professionalism for Our Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2024 Ruby receptionists are accurate, prompt, and represent the law firms very well. Pros They are professional and reliable. We know they will give us an accurate message from our potential new clients. Cons We have had no issues with them. Great team. We are very comfortable with them answering the phone using our name! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NA Nina A. Marketing & Operations Non-Profit Organization Management ### "There are so many other options" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 11, 2023 HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400. Pros The agents answered calls friendly, with a smile Cons HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc. Reasons for choosing Ruby Receptionists Because of the enormous amount of marketing, advertising and branding. Their operations are churn and burn. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Robert W. Owner Construction ### "Dead Air Calls" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 22, 2023 This company has taken a sharp dive into the ground since I first started using their services. Everything was going fine until the I needed some technical support for my account. 15% of my incoming calls were 'Dead Air' and Ruby wouldn't or couldn't provide any assistance in solving the issue. These were actual clients trying to call in but getting Dead Air, and then emailing me asking why the phone service wasn't working. After multiple calls to Ruby, and then discovering I was being charged for every Dead Air call that came in, I terminated the service.I had used 147 minutes and just received a $660 invoice for the poor quality service. Pros They were polite on the phone, they had a website - nothing that unique about them Cons poor customer service and poor follow-up with their technical support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Alex F. I.T. Admin/Lead Manager Construction ### "Ruby is amazing, but not for the faint of heart!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2022 We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby. Pros Their receptionists are great and the service they offer is top quality. They met all expectations! Cons It's not a "con" but, the service can get very expensive the more it's used. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Marwa E. Attorney Law Practice ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2022 Overall I highly recommend Ruby Receptionist Services and I appreciate working with a professional and honest company. Pros Amazing customer service! They go out of their way to immediately resolve any issues that may arise. Cons I needed speakers of additional languages to communicate with my immigration clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Laurence S. Professor Education Management ### "Ruby Receptionists Real, Relevant, Easy To Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2021 Able to have real time chat connections and technical connections are excellent and expansive for our campus of 1000 college/university professionals Pros Accessibility, Quick set up, support connections and different aspects of R.R. Expansive with operations, features and ease of use Cons Like more interactive instructional support videos Like more dialogues with other R.R. subscribers and users here in New England who are on college/university platforms Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Penny K. Office Manager Law Practice ### "We Love Ruby" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2021 Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office. Their customer service is outstanding and we feel they treat our customers as their own. We can't say enough good things about their professionalism. Pros Easy to switch phones off and on. Their customer service is OUTSTANDING. Cons I really don't have any complaints about this software, it meets and/or exceeds or needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Julliana R. Attorney Law Practice ### "Full suit answering service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 22, 2021 We implemented Ruby in January of 2021 and over all it has been an improvement to our answer service situation. There are still quite a few kinks that we need to work out starting with trimming excess time that Ruby bills. Pros The call out request function is my favorite feature. The app that allows you to call out and text out from your firm number instead of your cell phone number is also amazing. Cons They do not have 24/7 bilingual receptionists. They charge 30 seconds of receptionist minutes for hang ups Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Curtis R. Attorney Law Practice ### "Best Virtual Receptionist Around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 10, 2019 Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business. Pros It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations. Cons The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Not a fan of Grasshopper. I had been looking for a new product and while a bit pricy I read some reviews and articles and decided to make the switch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tabitha B. Executive Assistant Aviation & Aerospace ### "Ruby Receptionists - Awesome, But A Little Too Expensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 21, 2019 Overall, we really did have a great experience. The people were always very kind and easy to work with. Pros We loved the real people on the phone. We have switched from this program and do miss that for sure. Cons We really appreciated this service, but it was just too expensive. If the price went down we would possibly reconsider using it again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)