--- title: "Best Ruby Receptionists Alternatives 2026 | Capterra" description: "Looking for alternatives to Ruby Receptionists? Find out how Ruby Receptionists stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-10-19" --- # Ruby Receptionists alternatives Last updated on October 19th, 2026 The best Ruby Receptionists alternatives are DialedIn CCaaS (best overall), Zoho Desk (best free plan), LiveAgent (best budget option), and Zendesk Suite (most reviewed). Together they hold 8,458 verified Capterra reviews, with overall ratings from 4.4 to 4.8 out of 5. Ruby Receptionists itself holds 3.9 out of 5 across 11 reviews. ### Ruby Receptionists - Rating: 3.9 out of 5 (11 reviews) - Ease of use: 3.9 out of 5 - Starting price: $143.00 /usage/mo - Key features: 1 of 6 top category features --- ## Top alternatives Ruby Receptionists alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) | Rated 0.9 higher than this product | 4.8 out of 5 | $25.00 /user/mo | 4 of 6 top category features | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) | Rated 0.5 higher than this product | 4.3 out of 5 | $55.00 /user/mo | 1 of 6 top category features | | [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (470 reviews) | Rated 0.5 higher than this product | 4.4 out of 5 | $350.00 /yr | 1 of 6 top category features | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) | Rated 0.6 higher than this product | 4.4 out of 5 | $9.00 /user/mo | 2 of 6 top category features | | [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) | Rated 0.8 higher than this product | 4.4 out of 5 | $79.00 /usage/mo | 3 of 6 top category features | | [Readymode](https://www.capterra.com/p/136728/Readymode/) — 4.6 out of 5 (145 reviews) | Rated 0.7 higher than this product | 4.6 out of 5 | $239.00 /user/mo | 3 of 6 top category features | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (893 reviews) | Rated 0.8 higher than this product | 4.8 out of 5 | $29.00 /user/mo | 1 of 6 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.8 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 2 of 6 top category features | | [Wildix](https://www.capterra.com/p/218251/Wildix/) — 4.7 out of 5 (209 reviews) | Rated 0.8 higher than this product | 4.6 out of 5 | Not available | 1 of 6 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (467 reviews) | Rated 0.3 higher than this product | 4.4 out of 5 | $40.00 /mo | 1 of 6 top category features | --- ## Top alternatives with AI capabilities The Ruby Receptionists alternatives with the strongest AI features are Zoho Desk, CTM, and LiveAgent, based on verified feature data and Capterra reviews. ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) - AI features: AI Copilot, Chatbot ### [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) - AI features: Chatbot, Natural Language Processing ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - AI features: AI Copilot, AI/Machine Learning, AI Summarization, AI Text Generation, AI Text Summarization, Artificial Intelligence, Chatbot, Conversational AI, Generative AI, Natural Language Processing --- ## Top Free alternatives to Ruby Receptionists The best free alternatives to Ruby Receptionists are Zendesk Suite, 3CX, and Zoho Desk — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (470 reviews) - Free options: Free trial, Free version - Starting price: $350.00 /yr ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 (2,216 reviews) - Free options: Free trial, Free version - Starting price: $9.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Ruby Receptionists alternatives are DialedIn CCaaS (4.8), Ringover (4.7), and LiveAgent (4.7). ### [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) - 216 SMB reviewers say - Overall rating: 4.8 out of 5 across 216 SMB reviews - Ease of use: 4.9 out of 5 across 215 SMB reviews > "What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process." — Tracy W., TSR (September 21, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 764 SMB reviewers say - Overall rating: 4.7 out of 5 across 764 SMB reviews - Ease of use: 4.8 out of 5 across 764 SMB reviews > "Ringover is very easy to use on a daily basis." — Rayan R., CSM (September 21, 2026) ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,088 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,088 SMB reviews - Ease of use: 4.6 out of 5 across 1,082 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) --- ## Find software for your specific use case ### Conversational Marketing Platform - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (709 reviews) - [Typeform](https://www.capterra.com/p/137289/Typeform/) — 4.7 out of 5 (985 reviews) - [Avochato](https://www.capterra.com/p/161117/Avochato/) — 4.7 out of 5 (135 reviews) ### Live Chat - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [Avochato](https://www.capterra.com/p/161117/Avochato/) — 4.7 out of 5 (135 reviews) ### Customer Support - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [SparrowDesk](https://www.capterra.com/p/10033352/SparrowDesk/) - [Fin](https://www.capterra.com/p/10031266/Fin/) — 4.5 out of 5 (1,153 reviews) ### Call Center - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (470 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) - [Shelf](https://www.capterra.com/p/146524/Shelf/) — 4.8 out of 5 (106 reviews) ### Appointment Scheduling - [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) — 4.7 out of 5 (575 reviews) - [Coconut Software](https://www.capterra.com/p/140810/Coconut-Calendar/) — 4.6 out of 5 (18 reviews) - [ReferralMD](https://www.capterra.com/p/140841/referralMD/) — 4.6 out of 5 (5 reviews) ---