# Ruby Receptionists Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ruby Receptionists the right Conversational AI Platform solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/reviews --- Ruby Receptionists 4.2 (10) [View alternatives](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ruby Receptionists Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Curtis R. Attorney Law Practice Used the software for: 2+ years ### "Best Virtual Receptionist Around" December 10, 2019 5.0 Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business. Pros It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations. Cons The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Not a fan of Grasshopper. I had been looking for a new product and while a bit pricy I read some reviews and articles and decided to make the switch. Review Source MG Mike G. Marketing Director Legal Services Used the software for: 2+ years ### "Ruby Representatives Represent Professionalism for Our Firm" December 30, 2024 5.0 Ruby receptionists are accurate, prompt, and represent the law firms very well. Pros They are professional and reliable. We know they will give us an accurate message from our potential new clients. Cons We have had no issues with them. Great team. We are very comfortable with them answering the phone using our name! Review Source NA Nina A. Marketing & Operations Non-Profit Organization Management Used the software for: I used a free trial ### "There are so many other options" October 11, 2023 1.0 HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400. Pros The agents answered calls friendly, with a smile Cons HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc. Reason for choosing Ruby Receptionists Because of the enormous amount of marketing, advertising and branding. Their operations are churn and burn. Review Source AF Alex F. I.T. Admin/Lead Manager Construction Used the software for: 6-12 months ### "Ruby is amazing, but not for the faint of heart!" May 16, 2022 5.0 We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby. Pros Their receptionists are great and the service they offer is top quality. They met all expectations! Cons It's not a "con" but, the service can get very expensive the more it's used. Review Source PK Penny K. Office Manager Law Practice Used the software for: 6-12 months ### "We Love Ruby" April 27, 2021 5.0 Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office. Their customer service is outstanding and we feel they treat our customers as their own. We can't say enough good things about their professionalism. Pros Easy to switch phones off and on. Their customer service is OUTSTANDING. Cons I really don't have any complaints about this software, it meets and/or exceeds or needs. Review Source RW Robert W. Owner Construction Used the software for: 2+ years ### "Dead Air Calls" August 22, 2023 3.0 This company has taken a sharp dive into the ground since I first started using their services. Everything was going fine until the I needed some technical support for my account. 15% of my incoming calls were 'Dead Air' and Ruby wouldn't or couldn't provide any assistance in solving the issue. These were actual clients trying to call in but getting Dead Air, and then emailing me asking why the phone service wasn't working. After multiple calls to Ruby, and then discovering I was being charged for every Dead Air call that came in, I terminated the service.I had used 147 minutes and just received a $660 invoice for the poor quality service. Pros They were polite on the phone, they had a website - nothing that unique about them Cons poor customer service and poor follow-up with their technical support Review Source ME Marwa E. Attorney Law Practice Used the software for: 6-12 months ### "Great Service" February 20, 2022 5.0 Overall I highly recommend Ruby Receptionist Services and I appreciate working with a professional and honest company. Pros Amazing customer service! They go out of their way to immediately resolve any issues that may arise. Cons I needed speakers of additional languages to communicate with my immigration clients. Review Source TB Tabitha B. Executive Assistant Aviation & Aerospace Used the software for: 6-12 months ### "Ruby Receptionists - Awesome, But A Little Too Expensive" November 21, 2019 5.0 Overall, we really did have a great experience. The people were always very kind and easy to work with. Pros We loved the real people on the phone. We have switched from this program and do miss that for sure. Cons We really appreciated this service, but it was just too expensive. If the price went down we would possibly reconsider using it again. Review Source JR Julliana R. Attorney Law Practice Used the software for: Less than 6 months ### "Full suit answering service" April 22, 2021 4.0 We implemented Ruby in January of 2021 and over all it has been an improvement to our answer service situation. There are still quite a few kinks that we need to work out starting with trimming excess time that Ruby bills. Pros The call out request function is my favorite feature. The app that allows you to call out and text out from your firm number instead of your cell phone number is also amazing. Cons They do not have 24/7 bilingual receptionists. They charge 30 seconds of receptionist minutes for hang ups Review Source LS Laurence S. Professor Education Management Used the software for: I used a free trial ### "Ruby Receptionists Real, Relevant, Easy To Use" July 15, 2021 4.0 Able to have real time chat connections and technical connections are excellent and expansive for our campus of 1000 college/university professionals Pros Accessibility, Quick set up, support connections and different aspects of R.R. Expansive with operations, features and ease of use Cons Like more interactive instructional support videos Like more dialogues with other R.R. subscribers and users here in New England who are on college/university platforms Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.