# Haptik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Haptik the right Conversational AI Platform solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186856/Chatbots/reviews --- Haptik 4.4 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Haptik Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Rohit R Conversation Designer / Strategist, Full Stack Developer (MERN)Computer Software, 11 - 50 employeesUsed the software for: More than 2 years. “AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics-“ May 4, 2023 UK Utkarsh K Data scientistElectrical/Electronic Manufacturing, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Low focus on code which leads to a few important code related features to be missing (Only impacted if you have a very complex flow to develop)No ability to host a common code which can be used at multiple places in the bot.“ March 18, 2023 DL Dottie L Supervisor, Support OperationsComputer Games, 201 - 500 employeesUsed the software for: 1-2 years. “Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles.“ September 2, 2022 SK Sanjeev K Senior Manager Customer Support Sports, 51 - 200 employeesUsed the software for: More than 2 years. “We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services. “ August 5, 2022 RN Rahul N Program ManagerComputer Games, 51 - 200 employeesUsed the software for: 6-12 months. “The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same.“ March 14, 2023 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeet P. Chief Technology Officer Information Technology and Services Used the software for: 6-12 months ### "A good product for all your AI needs" July 30, 2020 4.0 Pros The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey. Cons While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on. Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Reason for choosing Haptik Haptik as a platform was better suited to my needs. Haptik also came in with some ready to deploy templates that we could customize per our requirement. Review Source NS Nick S. CX Manager Consumer Goods Used the software for: 1-2 years ### "The conversational AI capabilities of Haptik have changed the way we approach self-service CX..." December 12, 2022 5.0 Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended. Pros \- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements. Cons I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) \- Lack of features, specifically true NLP intent-detection & learning/adaptability.- Lack of in-depth integrations with our growing suite of software. - Lack of detailed analytics to help drive meaningful change/improvements. Review Source Response from Haptik December 20, 2022 Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. KT Katie T. Brand Director Hospitality Used the software for: 6-12 months ### "Haptik Review" May 9, 2023 3.0 Pros the team is responsive and supportive, constantly digging into the data to improve the experience Cons it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests Review Source NP Narayan P. Digital Head Information Technology and Services Used the software for: 6-12 months ### "Awesome Conversational AI bot, SME in Telecom" July 30, 2020 5.0 Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation Pros Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features Cons Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Reason for choosing Haptik Pricing, capital investment details, product exclusivity Review Source Rohit R. Conversation Designer / Strategist, Full Stack Developer (MERN) Computer Software Used the software for: 2+ years ### "Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team" May 4, 2023 5.0 Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything Pros AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas Cons In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon. Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Reason for choosing Haptik Price, functionality Review Source UK Utkarsh K. Data scientist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Strong contender in Low code Chatbot development platform" March 18, 2023 4.0 Great overall platform, improvements are looked at regularly with big updates and integrations out of the box. Support is open to taking feature requests from community. Clear path forward with WA being major focus. Pros Analytics provide really in depth reports when setup correctly giving you a clearing of user’s journey. Deployment and monitoring is simple and effective. Complex bots can be build on this platform. Cons Low focus on code which leads to a few important code related features to be missing (Only impacted if you have a very complex flow to develop)No ability to host a common code which can be used at multiple places in the bot. Review Source Response from Haptik March 24, 2023 Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Neelabh R. Customer Support Manager Furniture Used the software for: 1-2 years ### "Proactive, Responsive and Transparent- 3 words to explain my experience with Haptik as a consumer" March 27, 2023 5.0 Pros Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights.Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important. Cons The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data.The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics. Review Source Response from Haptik March 29, 2023 We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. RM Raj M. Manager Retail Used the software for: 2+ years ### "Efficient and Effective AI Virtual Chatbot " July 29, 2022 5.0 The overall experience has been great over the 2 years. Very professional operations and approach. The team is very supportive and helpful on a day to day basis. Pros 1\. The AI chatbot being one of the most imp features is on point with great analysis and monthly reports. 2. The CS team is phenomenal and supportive. Cons 1\. AI features are not explored enough within basic use cases. Reason for choosing Haptik Trusted brand Professional approach Review Source Response from Haptik August 23, 2022 Thank you so much Raj for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Steven C. Director Medical Devices Used the software for: 1-2 years ### "Comprehensive approach to supporting ecommerce" November 17, 2022 5.0 Reduced operational costs per transaction Pros The potential it brings to scaling a business through 24/7 support. Cons Setup time. The platform would benefit from more out the box templates. Reason for choosing Haptik Strong focus and roadmap Review Source Response from Haptik December 13, 2022 Hi there! Thank you so much for taking the time to share your review! Everyone here at Haptik loves to know that our customers enjoy what we do. We're really glad that you loved our product and service. Having said that, thank you for pointing out these issues as well. I will relay your feedback to our internal teams. VR Verified Reviewer Digital Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "One Stop Customer Experience " April 13, 2023 4.0 Experience is good hence we have opted multiple case studies with Haptik. They are also adapting to the new technology or innovation opting in the market Pros Flexibility of Product according to the business requirement Cons Development timelines is an area where a working is required Review Source Response from Haptik April 20, 2023 Hi there! Thank you so much for taking the time to share your review! Everyone here at Haptik loves to know that our customers enjoy what we do. We're really glad that you loved our product and service. Having said that, thank you for pointing out these issues as well. I will relay your feedback to our internal teams. NJ Niyati J. Assistant Manager Computer Software Used the software for: 6-12 months ### "The releases and the ease of use" August 4, 2020 5.0 I was in a team for making chat bots for the Jiomart client and so far the bottom was very well made and minimized a lot of our efforts in non important areas by using default bot templates especially in the UI areas. We were easily able to optimize our bot to reduce the bot breaks to zero because of it's excellent root node and intent mapping. Pros The best feature so far was the drag and drop feature which makes it soo exceptional. Even people from non programming background now make chat bots without much difficulty. Cons So far after having used it for around a year I felt that the complexity level of entities is little difficult for people who are from non coding backgrounds, it can be simplified a bit Review Source bS bruce S. CCO Health, Wellness and Fitness Used the software for: Less than 6 months ### "AI Is The Future of CS" August 4, 2020 5.0 Brilliant team of dedicated professionals worked seamlessly with our internal team and our CRM vendor, and in 6 months, under lockdown and WFH conditions, went live and began servicing thousands of customers daily. With Phase One implementation, our bots are able to close 50% of all customer queries without live agent intervention. Phase Two will increase this number to about 85%. Pros Empowers customer self-help. Reduces cs friction and live agent demand by about 50%. Cons No complaints. Its been live for two months now and so far, so good. Reason for choosing Haptik Demonstrable benefits. Confidence in the pitch. Review Source SW Sarah W. Customer Relationship Manager Financial Services Used the software for: Less than 6 months ### "Great interactive tool" July 31, 2020 5.0 Out of hours support improving customer accessibility & reduced advisor contact resulting in increased productivity. Pros Easy integration, tailored and personal to our brand, useful analysis data. Cons Ability to make amendments to content directly/configure rather than through support would be a great addition. Other browser compatibility. Review Source SM Sneh M. AGM- Projects- SMS Technical Telecommunications Used the software for: Less than 6 months ### "Good product and easy to integrate with various platforms" August 11, 2020 4.0 Pros Architecture is flexible enough to accommodate all kind of campaigns Cons Till now all seems fine as haven't launched it in live environment. Will be able to comment once it goes live. Review Source LS Lexx S. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Haptik Books Appointments- and then some." December 6, 2022 5.0 Pros We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users. Cons I do not have any true "cons" to place here- we have been pleased every step of the way! Review Source Response from Haptik December 13, 2022 Thank you so much Lexx for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. SP Satish P. Chatbot Developer Telecommunications Used the software for: 1-2 years ### "Good chatbot development platform" August 29, 2022 4.0 Who were also nice experience. Pros Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark. Cons We faced some integration issues in the beginning but the team resolved it after sometime. Review Source DL Dottie L. Supervisor, Support Operations Computer Games Used the software for: 1-2 years ### "We've enjoyed our experience!" September 2, 2022 5.0 Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik. Pros The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles. Cons There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly. Review Source Response from Haptik September 30, 2022 Dottie your review is a source of motivation for us to do better everyday. Thank you for your kind words and we hope to stay associated for years to come! SK Sanjeev K. Senior Manager Customer Support Sports Used the software for: 2+ years ### "Best Happtik Customer " August 5, 2022 4.0 We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services. Pros The team is always there to help with all the issue, overall great platform to use for client issues and quires. Cons Put your client chat data with you for more then 6 months at least. Review Source Response from Haptik August 23, 2022 Thank you Sanjeev for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on improving our offerings. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. RN Rahul N. Program Manager Computer Games Used the software for: 6-12 months ### "Easy to use and smooth customer support" March 14, 2023 4.0 The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same. Pros The chat bot has helped a lot to reduce the live chat flow and increase productivity of the team. Cons A few data pointers are not there but the team is working on how to get it. Review Source Response from Haptik March 24, 2023 Hi Rahul, we appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. GK Gautam K. Assistant Manager Consumer Goods Used the software for: 1-2 years ### "Good Product with Great Team" March 25, 2023 4.0 Amazing experience in using the platform as well as coordinating with the team. Pros Interactive Dashboard with features like Word Analysis, Smart Funnels, and User Journey that let you monitor and improve the chatbot performance. Apart from this they have collaborative team that keep innovating to make it more and more relevant to our need. Cons It would be great if they can provide some customization in overview of the dashboard. Current one is also amazing, though. Review Source Response from Haptik April 20, 2023 Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. SK Sachin K. HR Analyst Oil & Energy Used the software for: 6-12 months ### "Bot Implementation just got a whole lot easier!" July 30, 2020 5.0 My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts. Pros The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours. Cons One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence. Review Source ID Ishaan D. Program Manager Consumer Goods Used the software for: 6-12 months ### "Great WA Bot for seamless communication, real time responses and automated use cases" July 20, 2023 4.0 Pros 1\. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines. Cons Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases Review Source AG Ashish G. Sr Manager - Customer Success Sports Used the software for: 2+ years ### "A promising product in near future" August 6, 2020 4.0 AI has been the need in recent times for all companies which have users reaching out to them for basic queries that a chatbot can take care of (without having a manual team set up for it). Since we have similar user base, Haptik has been very important in handling our basic user queries in no time. Pros What makes a product stand out from other products are the unique features. Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI. Cons The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well. If this is taken care by the company, they will leading the competition and will definitely be one of the top choices for clients. Review Source PK Parshant K. Product Manager Pharmaceuticals Used the software for: 6-12 months ### "Parshant Kaushik - DRONA Product Manager" March 22, 2023 5.0 Awesome. Pros Ease of Use with respect to other tools present in market Cons Nothing, as it is completely fulfilling the requirement of my present product Review Source Response from Haptik March 24, 2023 Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. KJ Kartik J. Marketing Manager Insurance Used the software for: 2+ years ### "Best WhatsApp marketing ChatBot, hands down 🙌" December 2, 2022 5.0 Pros Easy to use, customizable, low latency APIs, no downtime faced. Cons Compared to other WhatsApp platforms, pricing can be lowered more :) Review Source Similar Products Featured ## Related categories [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.