# Page 2 | Haptik Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Haptik the right Conversational AI Platform solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186856/Chatbots/reviews

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Haptik

4.4 (41)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Haptik

## Showing most helpful reviews

Showing 26-41 of 41 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nihanth Reddy K.  
SDE 2  
Computer Software  
Used the software for: 1-2 years

### "Best "

July 30, 2020

4.0

Pros

Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp

Cons

Can have more integrations readily available Depending on dataset training time increases by huge margin

Review Source

SN

Sandya N.  
Sr. Marketing Executive  
Oil & Energy  
Used the software for: 2+ years

### "Great Support"

August 4, 2020

4.0

Very good support and we are very happy with the services

Pros

The product is customer friendly and easy to use and as well as the implementation is also very easy

Cons

Few more improvements are required like more analytics need to be provided to user in terms of agents and automation of agents chats is also required

Alternatives considered

[Botsify](https://www.capterra.com/p/201926/Botsify/)

Reason for choosing Haptik

cost, features and support

Review Source

VR

Verified Reviewer  
Systems Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Nice chatbot solutions and supports rapid bot training"

August 19, 2022

5.0

Pros

Their Intent discovery option allows me to train bots rapidly with the help of previous support tickets and thus saves a good amount of time for me. Their customization options are quite detailed which allows me to create what I really want.

Cons

Their pricing can be lowered a bit and integration options can be increased to support more options.

Review Source

Response from Haptik

August 23, 2022

Hello! We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we continuously working at offering the best services. Thanks again for your time.

SP

Suman P.  
Solutions Architect  
Computer & Network Security  
Used the software for: 6-12 months

### "Highly adaptable IVA platform"

August 4, 2020

5.0

We have integrated their IVA into our MSP solutions, specifically IT Service Desk

Pros

Integration with a wide variety of back end platforms was a snap. Excellent IVA analytics and data to continually train the virtual agent intent recogntion models.

Cons

The ML Engine metrics are a bit opaque, and there is not a lot of control over hyperparameters

Switched from

[Amelia](https://www.capterra.com/p/180818/IPsof-Amelia/)

Cheaper solution, with much better analytics

Review Source

VR

Verified Reviewer  
Manager - Digital Partnerships & Innovation  
Broadcast Media  
Used the software for: 6-12 months

### "Excellent customer service"

July 30, 2020

5.0

Excellent. Brilliant execution.

Pros

We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Cons

Would appreciate if the reporting interface is more robust.

Review Source

MK

Mayank K.  
Assistant Manager - Digital Marketing  
Real Estate  
Used the software for: 6-12 months

### "Great tailor-made solutions for the Business "

July 31, 2020

5.0

Pros

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us. Especially liked, how the bot was customized for different channels like WhatsApp, Facebook and website.

Cons

Web chat can be further improved by adding more features like call, cobrowsing, video etc. Also, custom CRM integrations should be possible.

Review Source

sS

shweta S.  
RCC Head  
Hospitality  
Used the software for: 6-12 months

### "Haptik Whatsapp integration Review"

August 7, 2020

4.0

The product works well and team is supportive, however the product change cycles could be reduced.

Pros

The software is customizable and the haptik team used to take feedback from us and implement changes in the products as different usecases required

Cons

The chatbot feature had a very limited usage over the integration

Review Source

JT

Jithesh T.  
Team Lead  
Computer Software  
Used the software for: 1-2 years

### "Haptik"

August 4, 2020

4.0

Overall is good user friendly

Pros

The quick chat bots that replied to the users

Cons

The data extraction for the chats support

Review Source

GG

Gitanjali G.  
Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Haptik Review"

August 12, 2022

4.0

Pros

Great features like notifications, buttons, feedback etc

Cons

Building the bot is slightly complicated initially

Review Source

AA

Akif A.  
CEO  
Airlines/Aviation  
Used the software for: 6-12 months

### "Very good"

August 7, 2020

5.0

Very good

Pros

It is customization is very good and they also have the business understanding

Cons

Implementation time. Since we one of the first ones, the implementation time took time

Review Source

HN

Harish N.  
RME  
Oil & Energy  
Used the software for: 6-12 months

### "HAPTIK REVIEW"

July 30, 2020

4.0

Good

Pros

Basically Customer care support & Ease of use

Cons

Improvement: while manually answering queries you can add auto suggest option like linked in

Review Source

LY

Lucas Y.  
Jr. Solutions Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "End-User Friendly Experience"

August 4, 2020

4.0

Pros

Haptik provides an intuitive interface for building conversational AI Bots. The learning curve is relatively smaller compared some of its competitors due to its extensive documentation and end-user friendly UX design. One of my favorite aspects though is its high level of customer support; their team is highly responsive and attentive to client's custom specifications.

Cons

Overall the features are great and it's hard to single out one single con. This is relatively minor but it'd be great to see a list of different machine learning algorithms that Haptik uses or the ability to choose a specific algorithm for training data.

Review Source

RS

Roshni S.  
Product Manager  
Financial Services  
Used the software for: Less than 6 months

### "Unified Solution for Chatbot and Customer Support"

August 11, 2020

5.0

Pros

Haptik provides chatbot on WhatsApp along with chat and Analytics tools. Whatsapp being the most effective communication tool right now brings the ease of use for customers.

Cons

Customers willing to self develop might face difficulties as development is mostly coder oriented.

Review Source

HP

Harshita P.  
Deputy Manager  
Financial Services  
Used the software for: 6-12 months

### "Review Chatbot - Whatsapp"

August 4, 2020

4.0

Pros

The Chatbot product is really helpful for our business it gave us a digital platform for Customer to push their queries and apply for loans easily. The integration with the existing business processes was easy.

Cons

Integration of Whatsapp Product with business processes is little difficult. Rest everything is good

Review Source

HG

Hemanth G.  
Software Developer  
Telecommunications  
Used the software for: I used a free trial

### "Good User Experience"

July 30, 2020

4.0

For Developing Chatbots .

Pros

I was involved in the demo and integration of the bot to be used along with the apps that were being built by our team. The user experience of the bot is what stands out compared to the competitions of their product. I also liked the availability of the documentation and the good support.

Cons

It could improve on adding custom NLU and support

Reason for choosing Haptik

Haptik has created a buzz in the ChatBot space with unique products developed for the market. Hence this was considered.

Review Source

vrB

venugopal reddy B.  
QA analyst  
Computer Software  
Used the software for: Less than 6 months

### "Review on the Associate level"

July 31, 2020

3.0

It was pretty decent for a person who is not so familiar with coding

Pros

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Cons

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Review Source

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