# Continually Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Continually Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually --- # Continually Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Continually ## What is Continually? Chatbot software that helps capture customer leads, automate scheduling, and keeps visitors engaged. ## What is Continually used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 3% Negative 8% Starting price £135 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Continually?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://continual.ly&name=Continually) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Continually 4.6 (36) VS. [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price £135 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (36) Ease Of Use 5.0 (73) Value For Money 4.6 (35) Value For Money 4.9 (70) Customer Service 4.2 (31) Customer Service 5.0 (70) ## Continually alternatives [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) [Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019191/Denser-AI/) [Glassix](https://www.capterra.com/p/10011687/Glassix/) [5.0 (103)](https://www.capterra.com/p/10011687/Glassix/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011687/Glassix/) [View all alternatives](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Ability to chat online in real time Code-free Development 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Multi-Language 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Continually 6 features AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to chat online in real time Manage and support multiple languages Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Get Advice We can help you find the software with the features you need. Features 4.4 (36) 4.4 Based on 36 reviews ## Pricing Value for money 4.6 (35) Free Trial Free Version Basic £135.00 Per User,Per Month Value for money 4.6 (35) 4.6 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (31) 4.2 Based on 31 reviews ## User reviews Overall rating 4.6 Based on 36 reviews Filter by rating 5(30) 4(2) 3(1) 2(3) 1(0) Mentioned topic Sorted by most recent Noman R. Digital Marketing - Business Development Marketing and Advertising ### "The Best Chatbot for Marketing Agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2022 Continually integrates with your website and becomes a pop-up widget chatbot that helps you collect leads and nurture them. The automation of the chatbot makes it a hassle-free effort and helps you focus on business. It also integrates with appointment scheduling tools like Calendly which makes the work easier with lesser human intervention. Pros I have been using Continually for 1+ years now and have been impressed by how flawlessly it has helped us scale up by bringing in new leads. The chatbot flow can be set up as per requirement and can collect information like name, phone number, and email from the website visitor which saves a lot of time and effort for the business development team. We have been using it on our WordPress website and we get 100+ leads from Continually chatbot every month. Cons Customizations of the chatbot can be improved. No glitches or issues faced so far from the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2022 I'm so pleased to hear you've been getting great results! Thanks for sharing your feedback, Norman. AU Anonymous User Founder Health, Wellness and Fitness ### "OKish bot builder with very shady business practises. I would stay away if I knew this before." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 23, 2022 The product itself wasn’t bad although they stopped introducing new features and I believe they will be left behind the competitors in terms functionality and channel integration (facebook, whatsapp etc) BUT there is a more serious issue with the platform, their business ethics or better lack of it. They launched their product on a platform where buyers pay a sum of money upfront in exchange of lifetime usage. Anyone forced them to do this, and it was their second time using the same platform to get more customers and cash injection. They named the packaged they offered Business Plan which was a better option compared to today’s Professional plan. 4-5 months after they launched their product on the platform. They changed their package names and told their customers that the package they bought doesn’t exist any more, so it is up to them whether a new feature offered to those people who trusted them. For instance, file upload which is also available in trial, starter options hasn’t been offered to these people. When I tried talk to the \[SENSITIVE CONTENT\] he was arrogant and dismissive. I sincerely believe that whole package name was planned before they launched their product on the deal platfrom. Pros Easy chat builder UI Easy deployment They USED to launch new features on a regular basis and improve constantly Cons \- NO AI for the bot builder so you need to predict everything and bot does not learn. - Their last update was on the 10th of January and today is 23 of May. - No social media chat integration , no whatsapp integration - Bad business ethics. (enough reason to skip and look somewhere else in my opinion) Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/) [Front](https://www.capterra.com/p/132901/Front/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SI Sam I. Owner Computer Software ### "Goof product but bad customer support" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 27, 2022 Overall I enjoy building chat with continually but I'm afraid they won't take this product to the next level. Pros I like the ease of the application. You can build your own bot very quickly and embed it on your website. The editor of the chat is very clear and I like the UI of the application. You can connect the chat to a google shhet and you can retrieve data from the google sheet and display it on your chat. Also you chan use the api widget and send the data to a webhook - you may use integromat and zapier. Cons The support and development are bad. When you embed the chat on your site it loads 8 scripts. All scripts do not have cache ttl. This may slow down the load time of your site. I tried several times to alert the support that they need to change it without any success. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jessie D. Founder Computer Software ### "Let Website visitors book meetings via your Chatbot " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 8, 2022 Pros The integration with your calendar app (Google Calendar or Outlook) so that users can book a meeting via the bot. Also the visual editor enables you to easily create chatbot flows. Cons I would like to see the ability to perform Javascript code so that the bot's responses can be made more advanced and not be limited by the available building blocks. This would make the platform really powerful. It would also be nice to make some of the building blocks more visual. E.g. multiple choice using a carousel so that images can be added to the different options. Alternatives considered [Customers.ai](https://www.capterra.com/p/10009400/Customers-ai/) [BotStar](https://www.capterra.com/p/180449/BotStar/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ashok A. Designer Marketing and Advertising ### "Best chat/chatbot builder platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2021 Continually is the best chat platform that I have ever used. Pros It is great, their nocode chat builder is easy to use and clean UI. Also the features in the chat are great. The subaccount feature and branding are next level which make for an agency to work with multiple clients easily. Cons Still need more documentation or tutorials to understand the logics and integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ian B. Managing Director E-Learning ### "Really solid live chat and bot platform. Great support. Order of magnitude cheaper than Drift." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2021 As above - we're using both live chat and bots and have essentially replaced Drift with it at a fraction of the price. Pros I replaced Drift with Continually a year or so ago and it's done a perfect job. features are equivalent in terms of what I need. Website integration is better - they showed me how to auto-prefill the name and email of visitors from email visits or logged in users - Drift couldn't do that. Live chat and bot just work. Support is very responsive and have added many updates to the product since I bought. Cons Would really benefit from fuller integration with helpdesk software to allow automatic ticket creation when needed so we don't have to manage complex support queries inside a live chat tool. Would also be better to have a combined view of chats started by a bot automation along with normal live chat. Right now people interacting with the bot appear in a different section even if you're using the bot to prompt live chat with a few questions. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Price. Reasons for choosing Continually One of the few tools that combines bots with live chat - most do one or the other. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yann I. Consultant Online Media ### "The perfect way to engage my website visitors, leads, prospects and customers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2021 Pros There are several things I like about Continually, but if I had to pick the one I like the most, it would be its engagement features. I really like the idea of being able to rely on a tool that lets me create and deploy chatbots that I can use to put my conversations and exchanges with website visitors, leads, prospects and customers on autopilot. I can use this for engagement, for lead generation, marketing, sales, and even for customer support. But, sometimes, you can't do everything automatically... and that's why I like the fact that Continually also serves as a live chat platform and app (the smartphone app is really handy because it lets me keep track of everything and engage even when I'm on the go) that I can use to communicate with people in real-time. I feel as if some features don't let you fully leverage engagement because they either let you build chatbots that work automatically or they simply offer you live chat functionalities. You don't always see both options, and I really like that Continually does offer you both. Cons While I'm a big fan of Continually, I sometimes feel a little overwhelmed by it when I try to build complex chatbots... maybe it's just me but I wonder if a slightly different approach (in the user interface/dashboard, perhaps?) would help with this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Principal Consultant Human Resources ### "An Amazing Chatbot Builder That Is Easy To Use & Has Some Killer Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 7, 2021 I love continually and would highly recommend it to anyone looking for a similar solution Pros This is a great chatbot builder that will help capture leads easily. Continually can be used to set up appointments, capture visitor details and assist site visitors. Cons One issue that I found a bit unpleasant about continually is that it tends to slow my site down a little (not talking about a major slow-down here, but it is something worth mentioning) Switched from [BotStar](https://www.capterra.com/p/180449/BotStar/) Continually seemed more intuitive and less restrictive Alternatives considered [Re:plain](https://www.capterra.com/p/172768/Re-plain/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Continually I loved the interface a lot more than the two Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kevin S T. Entrepreneur E-Learning ### "Focused on improvement and beautiful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 October 23, 2020 Great product, pretty bad customer service. Pros Beautiful UI, good mobile app, and the website is fast. Cons Customer service. They are so focused on improving the app which is important that they once told me the developer's time is better spent on that rather than a request I have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Michael C. CEO E-Learning ### "Not a Fan" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 24, 2020 Pros Easy to set up. Offered a lifetime deal. Cons The software is weak compared to it's competitors, the service is shady and it slows your site down. The main issue for me is that they brand EVERYTHING and make you pay an extra $118.00 to remove their logos from your already paid account. That means you pay them for an account and email time you use the your paid account it still shows their company logo to your customers. I hate white label black mail. I sent in multiple requests in their system. Never heard back (and I have a paid business account). All and all it seems to be a one man show. Alternatives considered [BotStar](https://www.capterra.com/p/180449/BotStar/) Reasons for choosing Continually Missed the deal for BotStar. Settled for Continually. It was my fault for not reading the terms well enough. I needed a solution ASAP. I'm not blaming the company for misrepresenting themselves. Upset customers is a direct consequence of white label blackmailing. You buy for a premium account and they stick their fingers into your business and try and market to your customers... unless of course you pay them an additional $118. It's the tactic of thieves and companies with no other way to beef up their value proposition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UChat vs Continually](https://www.capterra.com/compare/186867-239947/Chatbot-Builder-by-Continually-vs-UChat) [Fathom vs Continually](https://www.capterra.com/compare/186867-276054/Chatbot-Builder-by-Continually-vs-Fathom)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)