--- title: "Continually Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Continually Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Continually Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Continually ## What is Continually? Chatbot software that helps capture customer leads, automate scheduling, and keeps visitors engaged. ## What is Continually used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 3% Negative 8% Starting price £135 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Continually?[Manage this product listing](https://www.g2.com/products/continually/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Continually 4.6 (36) VS. [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price £135 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (36) Ease Of Use 4.4 (469) Value For Money 4.6 (35) Value For Money 4.3 (310) Customer Service 4.2 (31) Customer Service 4.1 (341) ## Continually alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/alternatives/) ## FAQs about Continually Overview ### Which roles and teams benefit most from Continually? Continually is most used by founders, CEOs, owners, and managing directors who oversee customer acquisition and need to capture and qualify website enquiries. Marketing and SEO specialists use it to guide visitors toward campaigns and conversions, while project, product, consulting, and research leaders manage visitor questions, lead routing, and follow-up. Answer based on 36 reviews Overview ### What company size and specific industries is Continually built for? Continually is designed for organizations ranging from solo entrepreneurs to public companies, making it suitable for very small businesses through large enterprises. The vendor description does not name specific industries, but its customer base spans companies in both the US and UK across a wide range of sectors. Features and Usability ### What are the key features of Continually? Continually offers live chat and chatbot tools for website messaging, plus a pre-configured bot and code-free development for building chat flows. It also includes CRM features, multi-language support, automatic call distribution, and an automatic outbound dialer for managing customer conversations and call outreach. Integrations ### Which third-party tools and platforms does Continually integrate with? Continually integrates with Slack for live chat notifications and visitor conversations. Teams can respond to user chats through Slack channels and the Slack mobile app, supporting chatbot automation alongside live-agent messaging without requiring a separate Continually chat application. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Continually offer? Continually provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars cover product walkthroughs and updates, and documentation offers written reference material for self-paced learning and feature lookup. Answer based on 2 reviews Getting Started and Support ### What customer support options does Continually offer? Continually provides chat support. Users describe support as mixed: some say replies are fast and immediately helpful, while others report slow responses and frustration when problems take days to resolve. The chat experience itself is often seen as useful for real-time help, but service consistency can vary. Answer based on 5 reviews Features and Usability ### How easy is Continually's chatbot interface to use? Continually provides a visual, intuitive chatbot interface that makes building conversation flows accessible for nontechnical users. Small businesses and marketing teams value the clear editor, templates, and support for images and GIFs. More complex chatbot designs can feel overwhelming, and some users want deeper customization and more visual response blocks. Answer based on 11 reviews Features and Usability ### Is Continually easy to set up and manage? Continually makes chatbot setup and day-to-day editing straightforward with a no-code builder, guided workflows, and calendar connections. Nontechnical entrepreneurs, agencies, and small website teams often deploy lead-capture bots quickly. Complex chatbot designs may require more planning, while separate bot and live-chat views can complicate support-query management. Answer based on 11 reviews ## Features AI summary Based on 699 Conversational Marketing Platform reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating auto dialer software: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) Continually focuses on other capabilities that Capterra reviewers also consider important, including **Automatic Call Distribution** (**50%**). This feature helps businesses route inbound calls to the right agents more efficiently, reducing wait times and giving teams a more organized way to manage call volume. Chatbot 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Language 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages Automatic Call Distribution Distribute/route/connect calls Automatic Outbound Dialer Dials outbound calls automatically CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Continually 6 features ### All Features - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages --- Get Advice We can help you find the software with the features you need. Features 4.4 (36) 4.4 Based on 36 reviews ## Pricing Value for money 4.6 (35) Free Trial Free Version Basic £135.00 Per User,Per Month Value for money 4.6 (35) 4.6 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (31) 4.2 Based on 31 reviews ## User reviews Overall rating 4.6 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(30) 4(2) 3(1) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful Paulo A. Doutor Em Computação Used the software for: Less than 1 year ### "Easy to use and powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2019 I am using Continually on my site and it is amazing. I am getting 4x more subscribers and returning visitors since with the bots, the users can interact with me and find the information they need. Also, I can know how better help the visitors. Pros What I love in continually is how easy is to use it and how easy is to create and modify robots. In 20 minutes I can create a lead capture robot that is both interesting and useful. Cons I would like to have a full landing page with a custom robot but o believe this is in the roadmap PC Principal Consultant Principal Consultant Used the software for: Less than 1 year ### "An Amazing Chatbot Builder That Is Easy To Use & Has Some Killer Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 8, 2021 I love continually and would highly recommend it to anyone looking for a similar solution Pros This is a great chatbot builder that will help capture leads easily. Continually can be used to set up appointments, capture visitor details and assist site visitors. Cons One issue that I found a bit unpleasant about continually is that it tends to slow my site down a little (not talking about a major slow-down here, but it is something worth mentioning) FO Founder Founder Used the software for: Less than 1 year ### "OKish bot builder with very shady business practises. I would stay away if I knew this before." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 25, 2022 The product itself wasn’t bad although they stopped introducing new features and I believe they will be left behind the competitors in terms functionality and channel integration (facebook, whatsapp etc) BUT there is a more serious issue with the platform, their business ethics or better lack of it. They launched their product on a platform where buyers pay a sum of money upfront in exchange of lifetime usage. Anyone forced them to do this, and it was their second time using the same platform to get more customers and cash injection. They named the packaged they offered Business Plan which was a better option compared to today’s Professional plan. 4-5 months after they launched their product on the platform. They changed their package names and told their customers that the package they bought doesn’t exist any more, so it is up to them whether a new feature offered to those people who trusted them. For instance, file upload which is also available in trial, starter options hasn’t been offered to these people. When I tried talk to the \[SENSITIVE CONTENT\] he was arrogant and dismissive. I sincerely believe that whole package name was planned before they launched their product on the deal platfrom. Pros Easy chat builder UI Easy deployment They USED to launch new features on a regular basis and improve constantly Cons \- NO AI for the bot builder so you need to predict everything and bot does not learn. - Their last update was on the 10th of January and today is 23 of May. - No social media chat integration , no whatsapp integration - Bad business ethics. (enough reason to skip and look somewhere else in my opinion) Shade O. Business Owner Used the software for: Less than 1 year ### "Fun with sheer Power!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2019 It really allows me to easily automated the repetitive tasks, freeing up my time to do more productive work. Pros I love the fact that setting up a chatbot in Continually is actually FUN and uncomplicated! Really! It is so easy with powerful features in-built, I knew this was a keeper from the moment I started using it! Add to that, the growing templates library make it super easy to set up a chatbot and tweak it to fit your specific situation relatively quickly. Cons I truly wish they add Facebook Messenger support to their service! This would be killer! Then I could use Continually for ALL my chatbot needs! To be fair, it has been suggested as a feature request so fingers crossed! Ian B. Managing Director Used the software for: 1-3 years ### "Really solid live chat and bot platform. Great support. Order of magnitude cheaper than Drift." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2021 As above - we're using both live chat and bots and have essentially replaced Drift with it at a fraction of the price. Pros I replaced Drift with Continually a year or so ago and it's done a perfect job. features are equivalent in terms of what I need. Website integration is better - they showed me how to auto-prefill the name and email of visitors from email visits or logged in users - Drift couldn't do that. Live chat and bot just work. Support is very responsive and have added many updates to the product since I bought. Cons Would really benefit from fuller integration with helpdesk software to allow automatic ticket creation when needed so we don't have to manage complex support queries inside a live chat tool. Would also be better to have a combined view of chats started by a bot automation along with normal live chat. Right now people interacting with the bot appear in a different section even if you're using the bot to prompt live chat with a few questions. Michael A C. CEO Used the software for: Less than 1 year ### "Not a Fan" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 5, 2020 Pros Easy to set up. Offered a lifetime deal. Cons The software is weak compared to it's competitors, the service is shady and it slows your site down. The main issue for me is that they brand EVERYTHING and make you pay an extra $118.00 to remove their logos from your already paid account. That means you pay them for an account and email time you use the your paid account it still shows their company logo to your customers. I hate white label black mail. I sent in multiple requests in their system. Never heard back (and I have a paid business account). All and all it seems to be a one man show. Noman R. Digital Marketing - Business Development Used the software for: 1-3 years ### "The Best Chatbot for Marketing Agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2022 Continually integrates with your website and becomes a pop-up widget chatbot that helps you collect leads and nurture them. The automation of the chatbot makes it a hassle-free effort and helps you focus on business. It also integrates with appointment scheduling tools like Calendly which makes the work easier with lesser human intervention. Pros I have been using Continually for 1+ years now and have been impressed by how flawlessly it has helped us scale up by bringing in new leads. The chatbot flow can be set up as per requirement and can collect information like name, phone number, and email from the website visitor which saves a lot of time and effort for the business development team. We have been using it on our WordPress website and we get 100+ leads from Continually chatbot every month. Cons Customizations of the chatbot can be improved. No glitches or issues faced so far from the tool. Bryan M. Product Director Used the software for: Less than 1 year ### "Our choice for chatbot plus livechat integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2019 We strongly believe that chatbot software should supplement live chat rather than replace it. It was critical for us to have a chatbot software that would seamlessly transition our visitors into live chat when they needed it. Continually does this better than other options that we've seen, at a price that is very reasonable. Pros Continually provides powerful chatbot automation combined with livechat that connects to Slack. Users that interact with our chatbot can seamlessly transition into a live chat or schedule a phone call. Cons I wish that there was more reporting options both for leads and chats over time. This would help us optimize our chatbot and livechat performance better. Vincent Po I. Managing Director & Global Chief Marketing & Technology Officer Used the software for: Less than 1 year ### "One of the better chatbot apps on market" 5.0 June 24, 2019 Overally, I love using Continually and would recommend this chatbot over others. Pros It's very easy to setup. I've tested out MANY chatbot providers and most haven't been too appealing or are difficult to setup. Continually has been great and easy to setup. Every day, my visitors are interacting my Continally chatbot. I also got in on a nice lifetime deal through Appsumo so I'm happy with what I have now. I started off on the free plan and it is also adequate for small sites and those wanting to test it out. Cons The Zapier integration still needs improvement but just glad they have this now. Yann I. Consultant Used the software for: 1-3 years ### "The perfect way to engage my website visitors, leads, prospects and customers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2021 Pros There are several things I like about Continually, but if I had to pick the one I like the most, it would be its engagement features. I really like the idea of being able to rely on a tool that lets me create and deploy chatbots that I can use to put my conversations and exchanges with website visitors, leads, prospects and customers on autopilot. I can use this for engagement, for lead generation, marketing, sales, and even for customer support. But, sometimes, you can't do everything automatically... and that's why I like the fact that Continually also serves as a live chat platform and app (the smartphone app is really handy because it lets me keep track of everything and engage even when I'm on the go) that I can use to communicate with people in real-time. I feel as if some features don't let you fully leverage engagement because they either let you build chatbots that work automatically or they simply offer you live chat functionalities. You don't always see both options, and I really like that Continually does offer you both. Cons While I'm a big fan of Continually, I sometimes feel a little overwhelmed by it when I try to build complex chatbots... maybe it's just me but I wonder if a slightly different approach (in the user interface/dashboard, perhaps?) would help with this [View all Reviews](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.