# Enchant Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Enchant Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/186881/Enchant --- # Enchant Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Enchant ## What is Enchant ? Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more. ## What is Enchant used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enchant ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.enchant.com&name=Enchant ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enchant 0.0 VS. [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $15 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (3,399) Value For Money 0.0 (0) Value For Money 4.4 (2,786) Customer Service 0.0 (0) Customer Service 4.5 (2,970) ## Enchant alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Enchant Overview ### What company size and specific industries is Enchant built for? Enchant is designed for businesses of all sizes that need customer support tools such as ticket management, knowledge bases, and live chat. It is not limited to a specific industry, making it suitable for companies across sectors that want to manage customer inquiries and support in one web-based system. Features and Usability ### What are the key features of Enchant ? Enchant includes AI summarization and collaboration tools for support teams, plus ticket management, automated routing, and SLA management for case handling. It also offers multi-channel communication, email management, real-time chat, a knowledge base, reporting and analytics, access controls, workflow management, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Enchant integrate with? Enchant connects natively to BigCommerce, Capsule, Microsoft Teams, Olark, Shopify, Slack, PrestaShop, WooCommerce, Wufoo, ValueOps, and Online Auction System. Its integration set covers e-commerce, communication, CRM, and form tools, giving teams a mix of storefront, chat, collaboration, and data collection connections. Getting Started and Support ### What training and onboarding options does Enchant offer? Enchant provides documentation to help teams get started. Documentation gives users written reference material for setup steps, feature guidance, and later review when checking configuration details or product functions. Getting Started and Support ### What customer support options does Enchant offer? Enchant provides email/help desk support, a knowledge base, and chat. Support materials are organized for self-service and direct contact, giving users multiple ways to get help. No reviewer feedback is available on response speed or helpfulness, so support experience cannot be assessed from user sentiment. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Enchant 22 features Define levels of authorization for access to specific files or systems Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Provides a channel for team members to share AI models, media files, communicate, and work together A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Import and export data to and from software applications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $15.00 Per User,Per Month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Olark](https://www.capterra.com/p/125957/Olark/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Wufoo](https://www.capterra.com/p/224990/Wufoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.