Who Uses This Software?

Web-based customer support solution that assists businesses of all sizes with ticket management, knowledge bases, live chat & more.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
  • Support
    Business Hours

Vendor Details

  • Senvee
  • www.enchant.com
  • United States

About Enchant

Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more.

Enchant Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Enchant Reviews

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