--- title: "Club Caddie Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Club Caddie the right Parks and Recreation solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186896/Club-Caddie/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Club Caddie 4.7 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Club Caddie Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CS Cathy S Accounts CoordinatorSports, 11 - 50 employeesUsed the software for: 1-2 years. “The staff go above and beyond to assist users with all areas, from setup, training, and everyday user assistance. “ November 20, 2025 LR Laura R Accounting ManagerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “It fully integrates with Quickbooks Desktop, making bookkeeping more efficient and less cumbersome.“ August 25, 2025 KK Katie K Office ManagerEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “I love all the reporting that is offered! And the customer support is great - I can get ahold of someone to help me very quick, and they always help the issue.“ December 19, 2025 CS Cathy S Accounts CoordinatorSports, 11 - 50 employeesUsed the software for: 1-2 years. “The customer support and IT support teams at Club Caddie are phenomenal. “ November 20, 2025 ## Showing most helpful reviews Showing 1-25 of 29 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director of Golf Used the software for: 3-5 years ### "Good Relationships are Good for Business" September 27, 2026 5.0 Overall, our experience with Club Caddie has been nothing but positive. We really appreciate the direction the company is heading and the way it continues to look ahead rather than simply focusing on where the industry is today. We especially appreciate Club Caddie’s willingness to embrace AI and new technology in a positive and practical way. There is a clear commitment to continually improving the product, finding better solutions, and staying ahead of what the golf industry will need in the future. That mindset aligns closely with how we operate our own golf facility. We are always looking for ways to improve, adapt, and become better, so it has been refreshing to have a technology partner that shares that same philosophy. That positive relationship and shared desire to improve is a big part of what has made our experience with Club Caddie so successful. Pros Club Caddie is a true all-in-one system that made transitioning from our previous system, which we had used for over 20 years, seamless. The ease of the transition and the support we received throughout the process made a major difference. One of the things we value most is knowing that someone is always there when we need help, whether it’s through the simple chat feature or a phone call. More importantly, we’ve been able to build and sustain genuine relationships with the people at Club Caddie. It feels less like a vendor relationship and more like a true partnership, with a genuine level of care and investment from both sides of the golf business. Our online presence has also never been stronger since partnering with Club Caddie, and our sales results have reflected that growth. The system makes it easy for us to manage inventory, monitor costs, and have accurate, meaningful numbers at our fingertips. Having that information readily available allows us to make better-informed decisions and manage our operation more effectively. Overall, Club Caddie has brought together technology, support, and relationships in a way that has made a real difference in how we operate our golf facility. Cons From an associate perspective, there are times when it feels like we have to click through more steps than necessary to complete a simple transaction. There have also been instances where the integration process with other companies has not been as seamless as we would have liked. That said, the bottom line is that we have always been able to find a solution, and the Club Caddie team has been there to help us work through those challenges. We are especially looking forward to the web-based version of Club Caddie. From what we have seen so far, it appears to be faster and even easier to navigate, which is exciting considering we already feel very positively about the product. We’re looking forward to seeing how it continues to improve the day-to-day experience for our team. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Managed Marketing Service" September 22, 2026 5.0 My overall experience has been excellent. Sean’s team is responsive, creative, reliable, and easy to work with—especially \[sensitive content hidden\]. Her outstanding designs and quick turnaround times have saved me valuable time and have been a tremendous help with my day-to-day operations. Pros The Managed Marketing service has been a tremendous help with my day-to-day operations. Sean and his team are fantastic to work with, especially \[sensitive content hidden\]. I recently emailed \[sensitive content hidden\] on a Sunday night requesting a flyer for an upcoming event. By Monday morning, she had already responded with a completed design for my approval. \[sensitive content hidden\] turnaround time is outstanding, and I am consistently impressed by the quality and creativity of her designs. Cons I have no complaints at this time. The service has been reliable, responsive, creative, and extremely helpful. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Up and Down" September 21, 2026 4.0 My experience with Club Caddie has been up and down over years. I left and came back. Mainly due to support issues at the time. And even through this second go around, support was not always easy to gain in a meaningful way. However, \[sensitive content hidden\] has been great since he has been appointed as our account success person or whatever it's called and I believe that we can realize the full potential of everything we are going to be able to utilize the software for. Pros To me, the best thing about Club Caddie is having everything under one umbrella, not multiple integrations running to bring tee sheets, registers, and the like together. Having everything in one place. and definitely now that there is a browser based version of it, just streamlines the processes. Cons Sometimes trying to figure out how to do something outside the normal scope of use can be trying and the help articles are not always specific enough to point to what exactly you are trying to do. Review Source R Reviewer Media and Marketing Specialist and Former GM Used the software for: 1-3 years ### "User Friendly with Helpful Staff" September 18, 2026 4.0 I like it overall. I think that the sales are nice but have room to see a breakdown of department. I think the employees are friendly when working out a problem that needs a solution quickly. Pros I like the club caddie marketing portion. The newsletters and emails are easy to build. I love how I can see it as a test to view it from the receiver's view. From the POS side, I like how easy to use as a server and how it flows correctly. Cons The event is nice; it can charge the individual customer. I wish it were more customizable, with language changes. I want to change from "How many people will be attending?" to "How many tickets would you like to purchase?" How many couples will be attending? This has been complicated and has costed alot of user error with the language depending on the customer. It would be a HUGE fix if it could sync in labor from HomeBase to see a sales-to-labor ratio. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Club Caddie Review from Wildwood Country Club Office Manager" December 22, 2025 5.0 I was the Office Manager during the transition into Club Caddie, so I have been here since the start! When I first started here, we actually just transitioned to using Lightspeed - which did not fit our needs. About a year later, we found Club Caddie and transitioned. I feel like every day I continue to learn more features of Club Caddie because of how much is offered. It has been great! Pros The layout is great and easy to navigate. I love all the reporting that is offered! And the customer support is great - I can get ahold of someone to help me very quick, and they always help the issue. Cons Sometimes it takes a long time for certain things to load, especially when I have been running the program for a while. I have to restart the program a lot. Review Source R Reviewer Business Manager Used the software for: 3-5 years ### "Owosso Country Club review" November 28, 2025 4.0 The CC customer service operations have highly improved since we joined four years ago. The different ways of communications, contact, and other forms of help are useful to all staff. Pros I like that the pos has such a wide versatility between different aspects of clubs and departments to link together all different types of sales needed. Cons The biggest complaint that we have here at OCC would be the restaurant functionality. I think that the buttons are so complex because it needs to be able to work within different departments but wish there was something more simple along the lines of TOAST or other restaurant pos systems. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Club Caddie has a really good product" November 25, 2025 5.0 It’s been good, and I really appreciate everyone’s eagerness to help resolve situations. The support team is responsive, patient, and genuinely committed to making sure we’re successful. Anytime we’ve run into a challenge, they’ve jumped in quickly and followed it through until everything was squared away. Pros The managed marketing is fantastic—it's like having another employee dedicated to driving results. They stay ahead of trends, create professional-level content, and consistently push out campaigns that generate real engagement and revenue. It frees up our staff to focus on operations while still getting top-tier marketing support. Cons Not able to customize the tee sheet more, most notably with daily shotguns. It can handle some of these setups, but the process can be a bit cumbersome at times. A little more flexibility or streamlined tools for non-standard formats would make managing busy days and special events even easier. Review Source R Reviewer Accounts Coordinator Used the software for: 1-3 years ### "Exceptional Product" November 21, 2025 5.0 Club Caddie is an exceptional management program, especially for a very small club. It is easy to use; even the least tech-savvy individual can use Club Caddie with ease. IT support is awesome; words can not explain how these individuals go above and beyond to help with everything, from small issues to major problems. They are the reason we use Club Caddie. Pros The customer support and IT support teams at Club Caddie are phenomenal. The staff go above and beyond to assist users with all areas, from setup, training, and everyday user assistance. I have used the IT chat feature many times, and each time I have received absolutely the best support. Club Caddie IT staff is the best IT Support I have ever worked with. Cons Not being able to delete members permanently. I would like to be able to "clean up" member records for individuals we are sure are not returning. Deleting customers only puts the record in Archives, but the reports still pulls data from the Archived database. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Managed Marketing Success Story" November 19, 2025 5.0 Overall experience has been great! We have enjoyed the last 2 years and even decided to use the managed marketing that is offered. We recently had our 4th annual Turkey Scramble, an outing we put on every November to kick off the holiday season. This event has grown every year since 2022 however, this year was very different. We sent out a teaser email in September to get the word out about the date and price. We opened signups on October 1st and the initial list of 30 teams was full by October 15th with an extensive waitlist. We decided to open up 6 more slots to those teams on the waitlist. All 36 teams participated this past Saturday and we raised money for a veteran’s organization that we have worked with this past year. This is the largest Turkey Scramble we have had and it was the quickest the spots filled up. We also had a record amount of online registrations and I believe it is all because of our email marketing. Pros The ease of booking tee times and navigating the system as a whole. I have also enjoyed the 24/7 help chat that is available for us when needed. That has come in handy more times than not. We have also enjoyed working with the managed marketing team. We have seen great success this past year with Increased tee time bookings and participation in tournaments. Cons There are some features that we do not use as a course so for us it is a waste of space on the screen. Not that we dislike these specific things, we just do not utilize them because we don’t need them. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "We switched to another company " June 24, 2021 3.0 Pros I work in the office so I did not use the point-of-sale on a daily basis so I can’t answer this adequately, but the people who did use the system on a daily basis did not care for it which is one of the reasons we made the switch to another company Cons Their customer service has been horrible. I don’t care for the quality of the reports and now all of my data for the previous month has completely disappeared so I can’t even pay my sales tax because all my reports are currently unavailable for some reason. I reached out to customerservice on numerous occasions over the last 3 to 4 days and they just keep telling me they’re working on it so now my sales tax is late and I will be paying penalties. We had to switch to another company in the middle of our busy season because we just couldn’t stand it anymore. Review Source R Reviewer Golf Course Superintendent Used the software for: 1-3 years ### "Highly Recommend!!" August 27, 2025 5.0 I think it has been great. Being able to see daily rounds from the Superintendent's perspective. Comparing year to year data, even seeing what our restaurant sales have been. Pros It's an all inclusive program that gives a ton of data which has helped modify maintenance practices. I also like the fact we can utilize online payments for the tee sheet and even in house tournaments. Cons Just wish our staff would utilize the program to its full potential. One aspect would be maximizing rounds, which is easily seen with using the heat map on the tee sheet. Review Source Brandon V. Physiotherapist Used the software for: 1-3 years ### "Club Caddie is IT" October 28, 2025 5.0 I love Club Caddie. Going from club caddie to other systems has not been the same, and I like the system that my club that used it had in place. Pros Made life so much easier - not just from a scheduling standpoint, but also communicating with my caddie master. Paying nothing to get the app as a caddie is wonderful. I have talked with my caddie master multiple times about how hectic assigning caddies can be for tournament days, and this made his life so much easier. The caddies loved it, our boss loved it. Just a great product Cons I felt like the window to accept or decline loops were sometimes difficult for quite finicky. At times, I was hoping that there would be an update in the App Store to correct the bugs, but there was not much of an update to be found. Review Source R Reviewer Accounting Manager Used the software for: 3-5 years ### "Club Caddie is AWESOME!" August 27, 2025 5.0 A great experience. We are very pleased with the software. I highly recommend using Club Caddie. The credit card merchant you sync with makes it very easy as well. Pros Club Caddie is an awesome POS. Ease of Use is fantastic as well as tee sheet maintenance. The monthly billing is a huge help. It fully integrates with Quickbooks Desktop, making bookkeeping more efficient and less cumbersome. Cons I would like to have a 1-800 number and speak to someone live instead of online chat and AI help. I tis too hard to type questions and problems. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Completely Satisfied Customer" March 7, 2024 5.0 I couldn't be more pleased with the addition of Club Caddie at our golf course. We are saving so much money and yet getting a much superior service. The customer service that we have received has been phenomenal. Everyone is responsive to our questions and needs. Pros I like having complete control over out tee-sheet and booking experience. There are settings and controls that allow me to tailor different aspects of our bookings system to fit our specific needs and preferences. This level of control ensures that we can offer our members & golfers the best possible experience. Equally important is the user-friendly interface across the system. Intuitive, easy to navigate, and efficient, enabling users to accomplish tasks without unnecessary complexity. Especially important when new staff need to get familiar with the system. Cons The member billing seems to be the area that I struggle with at times to integrate with our processes. Review Source Jason P. Partner Used the software for: 3-5 years ### "Excellent System. Glad we made the switch. " November 23, 2023 5.0 Pros Combined food and beverage and retail into a single inventory management system has been a difference maker for our semi-private facility. Our customers love the mobile app and member portal, especially because it's so much easier for us to update it consistently. Club Caddie's support is fantastic. Lots of updates. The software improves every month. Cons Club Caddie replaced five software systems at our club. Migrating technology is a big change. We underestimated how much time and effort it would take and wish we would have started our transition earlier in the Spring. Review Source R Reviewer GM Used the software for: 3-5 years ### "Ease of use & a wealth of information" February 19, 2024 5.0 My experience has been super and even though been with club Caddie less than a year we are very pleased with our choice. Pros The ease of use and very customer friendly. The systems provides a wealth of information and is easy to obtain a good picture of our operation. Also the staff is always willing to answer any question I have or my staff has. Cons I don't have any, just keep doing what you are doing. Review Source R Reviewer Owner/Operator Used the software for: 1-3 years ### "Club Caddie POS" August 24, 2021 5.0 Being cloud based we were able to use all of our existing hardware and most importantly it allows me to stay tuned in with operations no matter where I am. Integration and installation was quick, efficient and done completely through remote access. The online training was thorough and concise with just enough input initially to get us up and operational without overloading. This allowed our staff to quickly gain the confidence and understanding needed to go live and as we progressed; their support team was always available and very capable which is understatedly huge! We all know that questions, issues and glitches arise at the most in opportune time or when everything quiets down late into the evening. We are two years in with their system and have never been left without immediate first rate support. Club Caddie isn't a one size fits all. I liked that we weren't overwhelmed with features and kits/components that we did not need; therefore, we found it very adaptable, customizable and intuitive. As for their development team, they are always listening and looking for feedback. As we, course owners and operators, come up with new ideas and suggestions for added features we'd like to see, they listen and get busy. As we evolve, they evolve. The results are there! The updates and integrations of new features is a sign to me of a company that wants to succeed and be out front. As a course owner for over 10 years, I can highly recommend them as a software provider! Pros We have found the Club Caddie POS software and operating system to be very reliable and a seamless replacement for our previous software provider. We utilize their online tee sheet as well as their credit card processing partner. Everything works together in harmony and has proven to be cost effective and efficient. Cons I like the whole package! They have a great product with a great team behind it! Review Source R Reviewer GM Used the software for: 3-5 years ### "Club Caddie - Exceptional Tee Sheet Program" March 7, 2024 5.0 It has been a very good experience with Club Caddie. Of course we have had "bumps" along the way, but with \[sensitive content hidden\] help these have been resolved in a timely manner. It has been a pleasure to work with him. Pros I love the fact that we can chat with Club Caddie at any time if problems arise. I also love how it is user friendly. Cons When software updates occur, we have some trouble getting the staff use to those updates. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Smart option for Golf and F&B PMS" August 11, 2021 4.0 Pros The POS register requires little to no training! It's basic flow is easy to follow. It has a seamless transition between both golf and F&B. Keeping member accounts manageable and accessible by all. Cons There is always room for improvement on every PMS. Nothing is ever perfect. What I appreciate about Club Caddie is they listen to us users. They take in feedback and implement changes quickly. Every update provides that extra layer of improvement making the quality of their product better and better over time. Review Source R Reviewer IT Manager Used the software for: 1-3 years ### "ClubCaddie - 2nd to non" July 15, 2021 5.0 Everything has been awesome with ClubCaddie from the start. We had them come out to our location and help implement the software ON SITE! which was huge. Pros I really like the flow of this software. You can maneuver around within this software within one view. You don't have to go to other sites or pages to do your main tasks. It's also maintained updated and enhanced with new features. Cons The biggest thing I would have to say that I least like about the software was not finding them sooner. We went so long with dealing with outdated software and tech until we found ClubCaddie Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Club Caddie Answers Your Needs" September 14, 2021 5.0 To boil the entire experience down into a few words, Club Caddie has been excellent in every way. Pros The simplicity to both learn and use Club Caddie to manage our daily operations and their level of customer service is unmatched. Cons There can always be improvements made to any software, I would like to see some tweaks to the tee sheet view. Review Source R Reviewer Director of Golf Used the software for: 1-3 years ### "Club Caddie " June 28, 2021 5.0 It has been a very crazy 2 seasons thus far with what has been going on. Club Caddie has been very helpful with anything I needed to make things go smother with their software! Pros I like how it is easy to use for all users, the reports and controlling my price for online tee times. The support team are great to work with and handle any problem you might have. Cons 2 things: Not a fan of the chat option when you need a quick answer for support. I would like to see a pin # for each transaction to make staff members accountable for the transaction and also track down any mistakes that may happen. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Good product " June 29, 2021 5.0 Above average. Would love to see it work with fast internet speeds. Pros Integrates quickly. Lots of data. Quick and easy adjustments. Cons Can be just a little clunky. Partially because of our slower internet speeds. Changing 18 to 9 hole golfers is slow. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Ease of Use, Ease of Implementation, Great Value" October 12, 2020 5.0 Overall experience is great. Customer support and my account manager are fantastic. The software is very intuitive and the back end has a multitude of features. Pros You can have an operator trained in basic functions in just minutes to begin ringing up sales on the POS system and the Tee sheet. Cons I would like to see suggestions in the back end for what to title rack rates. I know they differ by all types of courses, however they could start you with suggestions of what many operators use. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Club Caddie Golf Management" July 1, 2021 5.0 It's been fantastic. Their team has been very helpful from the start and continue to reach out and ask ways to make the system better Pros Easy to learn the system, followed by easy to train new staff of the operation of the program. Cons Some of the back office items can be confusing to learn, but once you understand how they function it's not too difficult to pick up Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.