# MantisHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MantisHub the right Issue Tracking solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186906/MantisHub/reviews

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MantisHub

4.7 (26)

[View alternatives](https://www.capterra.com/p/186906/MantisHub/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of MantisHub

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

WP

William P

EngIndustrial Automation, 11 - 50 employeesUsed the software for: More than 2 years.

“Easy to use ,impact very positive in our quality system in tracking issues ,improve communication internal and with our external customer“

August 12, 2021

OA

Ozanhan A

Development ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“User experience is good, alerts are good, filtering and searching is good, customization is good.“

July 27, 2021

MC

Matthew C

Senior Software EngineerBiotechnology, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Simple and integrates with our entire tool set using the API.“

July 27, 2021

JZ

John Z

Project ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“Ease of use is the most important feature, both for our team and for exposing to our customers.“

August 4, 2021

## Showing most helpful reviews

Showing 1-25 of 26 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dave W.  
Owner  
Medical Devices  
Used the software for: 2+ years

### "Intuitive, Easy, and as Powerful as you need to make it"

July 27, 2021

5.0

I've used several other issue management systems and all of them are clunkier, harder to configure, and just not nearly as intuitive to use as MantisHub. I don't think that you will find another product that is as powerful that is as easy to set up right out of the gate.

Pros

MantisHub is extremely easy to set up and use. You can get an account and start entering tickets in 2 minutes from the login screen. Then you can gradually configure the workflow, add accounts, add company logo, add alerts, tags, versions, new projects, etc. as you need them or don't need them.

Cons

Some of the menus and configuration settings are hard to find. The public/private project and issues can be a little confusing. Setting up the workflow (where does an issue go next, Closed, Validated, etc.) initially could be more visual rather than a sea of check boxes. It would be good to have local database backups.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing MantisHub

Best value for features and best user experience.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Other people wanted to use it based on prior experience and I quickly saw why.

Review Source

Response from MantisHub

August 9, 2021

Thanks so much for your awesome and detailed review Dave! We really appreciate it. I've noted your feedback on the UI around workflows and will take it onboard. Thanks!

aH

amy H.  
Exec Producer  
Gambling & Casinos  
Used the software for: 2+ years

### "Great bug and project tracking software!"

September 1, 2021

5.0

This is the 2nd company I've used MantisHub with over 20 years of working in software that requires bug and multiple project tracking and management. I like the simplicity and user interface of MantisHub. Admittedly I don't use every feature it boasts but am willing to look around and learn more. For what it's worth ($) we get a lot out of it just tracking and reporting bugs and to-do items.

Pros

Ease of interface although I'm a creative executive! Multiple possible features to use and incorporate into your small business regarding project management. Addition and management of team members abilities and tracking done in a flash.

Cons

The UI for altering individual bugs / projects has several clicks and dropdowns to deal with before you can leave a note or comment and might could improve if you are revisiting the same issues and working fast. Sometimes if you write a long comment but need to alter the assignee or status, your note / comment isn't saved.

Alternatives considered

[GitHub](https://www.capterra.com/p/129067/GitHub/)[Confluence](https://www.capterra.com/p/136446/Confluence/)

Reason for choosing MantisHub

They're convoluted and extra and more expensive for what we need to keep a good tracking/flow going.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

We wanted a simpler interface that would be dedicated to bug tracking amongst a small team and ongoing project with multiple branches/mini-projects (small games). This software is perfect for utilizing just the bug tracking element/flow for small gaming teams. We love it!

Review Source

Response from MantisHub

September 6, 2021

Thanks so much for your review Amy! We're glad you're getting so much value from MantisHub across multiple organizations too! Appreciate your feedback on the UI. Do reach out to us about losing your notes as the system is designed to avoid this. We might be able to help.

OA

Ozanhan A.  
Development Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Thanks"

July 27, 2021

4.0

Good.

Pros

User experience is good, alerts are good, filtering and searching is good, customization is good.

Cons

Price!! It is expensive. And there is no "vesting management" functionality.

Reason for choosing MantisHub

Friend's suggestion

Review Source

Response from MantisHub

August 9, 2021

Thanks for your review Ozhanhan! Our pricing is super competitive with other issue and bug tracking solutions currently on the market. Please reach out to our team with details of your feedback here.

JK

Jack K.  
CEO  
Computer Software  
Used the software for: 2+ years

### "Good product for the money but not perfect"

July 27, 2021

4.0

We have been using MantisHub for 5+ years. It gets the job done at an affordable price. Really, if you've seen one bug tracking or ticketing system you've seen them all. Some are better than others. But really, you can't beat the price.

Pros

MantisHub is very affordable and it is easy to setup. Most everything that a basic ticketing system requires comes out of the box. The fact that it is cloud based means we don't have to install it on our own server. I don't know of any other service that hosts Mantis in the cloud.

Cons

The mobile user interface is not great. The text fields don't resize for mobile so there is vertical scrolling involved. I also don't think it is the most intuitive user interface. Not horrible, but not great either.

Reason for choosing MantisHub

Price.

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

We used Sharepoint in the past for documenting management and ticketing. We were not happy with the user experience in Sharepoint and got lots of complaints. So we moved document management to Box and moved ticketing and bug tracking to MantisHub.

Review Source

Response from MantisHub

August 5, 2021

Thanks for your feedback! I'll make note of your comments on the mobile interface and feel free to reach out to the team with further details. Cheers!

JB

Joshua B.  
IT Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Highly Customizable Helpdesk and Ticket Tracker"

July 27, 2021

5.0

MantisHub is one of the best products that we've used. It outshines other helpdesk solutions, and is an amazing product build on top of MantisBT.

Pros

Easy to use. Extreme customization. Great reports.

Cons

Some settings aren't intuitive or hard to find.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Kayako](https://www.capterra.com/p/80775/Kayako/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing MantisHub

We selected MatisHub for the low cost and great product.

Switched from

[HESK](https://www.capterra.com/p/156452/HESK/)[osTicket](https://www.capterra.com/p/125118/osTicket/)

Free products weren't suitable to our needs.

Review Source

Response from MantisHub

August 9, 2021

Thanks so much for your great review Joshua! It makes our day to see a happy customer!

Andrew B.  
Business Coach and Head Strategist  
Information Technology and Services  
Used the software for: 2+ years

### "Great for Tracking Work and Managing Tasks"

July 27, 2021

4.0

Writing up business requirements and bugs and tracking them through to completion.

Pros

Easy to set up and use, customisation was there to allow us to make the workflow our own. Setup was quick and we could customise easily for anything special we wanted.

Cons

Looks very basic (i.e. not flashy/fancy) but does the job, although to be honest I think that's part of what makes this appealing, it just does what it says.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reason for choosing MantisHub

Lower price, easier setup, team preferred it.

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

Testing team wanted better visibility and history tracking.

Review Source

Response from MantisHub

August 5, 2021

Thank you for your review Andrew! Glad you appreciate the simplicity and ease of use of MantisHub.

RY

Rola Y.  
Assistant Manager  
Airlines/Aviation  
Used the software for: 2+ years

### "Good tasks tracking system"

July 8, 2020

5.0

Issue tracking for IT product delivery. MantisHub is a good tool to log issues and needed developments, follow up on the progress and solve problems after delivery

Pros

The layout of the system and how easy it is to find related tasks that were submitted. Its also a very good tracking tool on specific tasks since it allows the upload of multiple files per task and the section of comments which makes combines all related issues and the solution for one single task and therefore acts somehow as a log.

Cons

Not easy to customize as only the admin was able to do that. but other than that it was somehow straight forward.

Switched from

[Redbooth](https://www.capterra.com/p/114953/Redbooth/)

Our service provider switched systems from Redbooth

Review Source

Response from MantisHub

August 9, 2021

Thank you for your review Rola! Glad we could make issue tracking easier for you!

MC

Matthew C.  
Senior Software Engineer  
Biotechnology  
Used the software for: 2+ years

### "MantisHub for Remote Teams"

July 27, 2021

5.0

MantisHub replace TeamTrack and Team Foundation Server. It is much simpler to mange, train and utilize in our process.

Pros

Simple and integrates with our entire tool set using the API.

Cons

The permissions are very configurable and work great for developers and testers. For managers and admins the permissions don't allow enough options. An admin can control the entire workspace, while a manager can control the projects, but when using MantisHub globally across departments some admin features are needed for the manager (create user) but this is an admin permission. Letting the manager be an admin allows them to change the workflow, which resulted in problems for us.

Alternatives considered

[TeamCity](https://www.capterra.com/p/136011/Teamcity/)

Review Source

Response from MantisHub

August 9, 2021

Thanks for your review Matthew! While there are a bunch of ways to customize your user access control in MantisHub, including allowing your managers to manage user accounts, creation of users requires admin access. But we can definitely add this to our backlog. Reach out to the team for details, and also with any questions you might have on using MantisHub. We may have a solution for you :).

SV

Sigurn V.  
R&D manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "What a relieve how simple things can be!"

August 13, 2021

5.0

It's great that it is so easy to use!

Pros

The reason we chose Mantis is the ease of use. The minimal overhead and the scalability. After explaining the minimal functions (15 minutes), the users used it ever since!

Cons

It does what we bought it for. It works so well, that we could imagine so many things it could do more for us.

Reason for choosing MantisHub

It is lean and easy! Better for the buck.

Review Source

Response from MantisHub

August 20, 2021

Thanks so much for your review Sigurn! So glad you are benefiting from the ease of use, convenience & value for money of MantisHub. We love to see happy customers!

Andrew R.  
Director of Technology and Quality  
Computer Software  
Used the software for: 1-2 years

### "Using MantisHub for very small SaaS startup"

July 27, 2021

5.0

Complete solution for filing and tracking bugs. It's simple but it workd.

Pros

1\. Very easy to get started. 2. Very inexpensive. 3. Highly responsive customer support. 4. Pretty basic but it just works.

Cons

Some other vendors integrate with JIRA, not Mantis. We could outgrow Mantis if we grow sufficiently.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reason for choosing MantisHub

Cheaper and simpler.

Review Source

Response from MantisHub

August 9, 2021

Thanks for your review Andrew! Glad you appreciate the simplicity of MantisHub. It's also feature-packed and we continue to add even more functionality. Check out our features page: https://mantishub.com/features

JZ

John Z.  
Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Flexible simplicity"

August 4, 2021

4.0

We need a simple issue/backlog tracker that is able to convey what is about to be worked on, what is about to be released and what is on the overall roadmap in a kit that non-developers can wrap their minds around. Our work flow and issue lifecycle fits very well within the framework that Mantis supports and that's been true through the 12+ years that I've used Mantis at various different orgs. Mantis does the basics with just enough features and customization for us.

Pros

Ease of use is the most important feature, both for our team and for exposing to our customers. Also, the fact that I don't need to update it and run it myself anymore.

Cons

I wish some more of customization features from hosting your own version of MantisBT could be exposed through this hosted version. But what you get is enough for 95% of our needs.

Reason for choosing MantisHub

The focused features and ease of use, along with a reasonable cost, and recently better documentation around security practices keep me coming back.

Review Source

Response from MantisHub

August 20, 2021

Thanks so much for your review John! So glad MantisHub is such a good fit for you. We're always looking to improve so just reach out to the team with details of those customization features you'd like to see in the UI and we'll see what we can do.

SB

Stephen B.  
Engineering Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Necessary software for engineering teams"

February 23, 2022

5.0

I have used MantisHub in two companies which tracked thousands of issues for software, electrical, and mechanical engineering. Without it, engineering changes would have been chaos.

Pros

Phenomenal database for tracking and organizing bugs and features. Extremely flexible yet easy to use. Users can get up and running in minutes.

Cons

Searching is not the most intuitive. However, once you know what you're doing, it's powerful.

Review Source

Response from MantisHub

July 11, 2022

Thanks so much for your glowing review Stephen! Appreciate your feedback on the Search function and noted. We are also continually putting out help videos including one on searching in MantisHub. Check out our YouTube channel here http://bit.ly/2SJLGeO and follow us on https://twitter.com/mantishub for updates!

JT

Jolyon T.  
Team Member  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Mantis is a great, free tool, and worth paying for excellent value hosting"

July 28, 2021

5.0

We used to use mantis for tracking all aspects of the business but have now concentrated on Software and firmware issue tracking, which is what is was designed for.

Pros

It has a lot of capabilities and is cleverly designed. Once you've cultivated your inner nerd and can think like mantis thinks then you can unlock the power. The #1234 and ~5678 to link to issues and notes is a lovely feature. The mantishub GUI is much better than the standard mantisBT one.

Cons

Mantis BT is not particularly intuitive and there is a long learning curve. It is great for geeks but we struggled to deploy it well across the wider team. We found that jira/confluence was much better, even though much more expensive.

Reason for choosing MantisHub

We initially hosted Mantis BT ourselves but maintaining it was beyond us. It was a great relief to use a cloud-hosted service. Excellent value.

Review Source

Response from MantisHub

August 5, 2021

Thank you, Jolyon! We really appreciate your great review!

RB

Rahul B.  
Sr. QA Analyst  
Computer Software  
Used the software for: 2+ years

### "MantisHub - Bug tracking and Project Management"

June 20, 2022

4.0

My overall experience is good to use MantisHub. I user it more than 5 years and I'm very use too with all features given inside the software.

Pros

Bug life cycle - for reporting issue to retesting/reopening and till closing the issue life cycle is very understoodable

Cons

Yes, they can improve user experience by adding git/Slack support with their software just like Jira.

Review Source

Response from MantisHub

July 11, 2022

Hi Rahul, Thanks so much for sharing your thoughts! We actually do offer integrations with Slack and several Git solutions including GitHub, GitLab, GitWeb etc. Check out https://support.mantishub.com for the relevant articles or reach out to our team!

AZ

Andreas Z.  
MSc  
Civil Engineering  
Used the software for: 2+ years

### "Absolutely fit for issue management in building industry"

August 2, 2021

5.0

Have used program for very long time, biggest issue so far was to get the whole office over to use it.

Pros

Easy to use, cheap, nice support, multilingual, stable

Cons

BCF import missing (standard exchange format in building industry for clash detection)

Review Source

Response from MantisHub

August 5, 2021

Thanks so much for your review Andreas!

SI

Shunsuke I.  
Program Manager  
Broadcast Media  
Used the software for: 2+ years

### "MantisHub Review"

August 31, 2021

4.0

Good customer support. The subscription fee is charged by prorated bases.

Pros

Less complicated features. Easy to customize. Good customer support. Good/reasonable pricing.

Cons

GUI may not be sophisticated as other/similar tools, but still acceptable.

Reason for choosing MantisHub

Easier to use. Less complicated.

Review Source

Response from MantisHub

September 6, 2021

Thanks for your review Shunsuke. We really appreciate your feedback.

DS

Dylan S.  
Manager  
Information Services  
Used the software for: 6-12 months

### "My Review to Mantis System"

May 25, 2021

5.0

I think Mantis is an excellent

Pros

1\. Easy to find issues by the search and sorting. 2. Easy to manager. 3. Email notification.

Cons

1\. No fancy statistic diagram on dashboard, only table with figures. (The boss loves diagrams) 2. No columns for issues on timeline, like "testing phase", "pilot-run phase", to group them. 3. No columns for issues on source, for example, the system allows the administrator to upload a function list and every issue will be related to specified function. 4. No auto-reply robot and online chat messenger to deal with critical issues for my client.

Reason for choosing MantisHub

I think Mantis is an excellent tools to manage issues when you are in system development or testing phase. But when it goes to the pilot-run or production phase, it seems to be lack of powerful features to support the product/project managers.

Review Source

Response from MantisHub

August 9, 2021

Thanks for your review Dylan! It looks like you might have missed some MantisHub features: 1.There's a graphs plugin that will generate some fancy column and pie graphs for you. Or you can export your issues to another reporting tool. 2 & 3. You can create custom fields with MantisHub, and customize your columns to display and sort on these fields. 4. You can set up and auto-reply with our Helpdesk feature but online chat is outside the scope of our product. You can however integrate other tools using our API. Check out support.mantishub.com to find the relevant help article or reach out to the team.

YJJ

Yuvaraj J J.  
IT Consultant  
Computer Software  
Used the software for: 2+ years

### "Mantishub was a User Friendly tool"

July 27, 2021

5.0

User-friendly tool comparing to other

Pros

It was easy to handle Good to Work User friendly It was Nice to use

Cons

Nothing much it was well designed Good to Work User friendly It was Nice to use

Reason for choosing MantisHub

User friendly

Review Source

Response from MantisHub

August 9, 2021

Thanks so much for your great review Yuvaraj! Glad to be of help!

CO

Chase O.  
Manager of customer relations  
Consumer Goods  
Used the software for: 2+ years

### "Review"

September 1, 2021

5.0

Pros

Problem solving. This was very helpful to our team.

Cons

Colors. I think the UI could be a little more appealing.

Review Source

Response from MantisHub

September 6, 2021

Thanks so much for your review Chase! We're so glad MantisHub helps out your team. Feel free to reach out to the team with specific suggestions for UI improvements.

WP

William P.  
Eng  
Industrial Automation  
Used the software for: 2+ years

### "WPD review "

August 12, 2021

5.0

Our process star from mantis id issue number then all documents including account should follow mantis

Pros

Easy to use ,impact very positive in our quality system in tracking issues ,improve communication internal and with our external customer

Cons

is not very friendly with graphics presentation

Review Source

Response from MantisHub

August 20, 2021

Thanks for your review William! Glad to hear you're benefiting from MantisHubs ease of use. We appreciate the feedback.

IL

Ivo L.  
Tech Lead  
Internet  
Used the software for: 1-2 years

### "Mantis Review"

September 1, 2021

5.0

Pros

manager alerts and issues tracker and assign tasks

Cons

great for internal use, best of the best, thanks

Review Source

Response from MantisHub

September 6, 2021

Thanks so much for your review Ivo. We love to see happy customers!

SA

Sama A.  
Director of Product Development  
Airlines/Aviation  
Used the software for: 6-12 months

### "Easy to use and good for task management"

June 27, 2020

4.0

Overall it served its purpose, not sure I would pay for this though would use a free trial

Pros

Simple interface, was practical for use of different teams and having multiple boards The notification ability to manage for each user was also practical and each user can manage their own directly without being cumbersome for the admin

Cons

the customization was not as simple as other softwares used in past though doable, the reporting is also not as easy

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Redbooth](https://www.capterra.com/p/114953/Redbooth/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Review Source

Response from MantisHub

August 9, 2021

Thank you for your review Sama. Glad you appreciate our simple interface and email notification system. Please feel free to reach out to the team with specific feedback on how to improve customization and reporting We are always looking to be even better.

PG

Pietro G.  
Technical Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mantis for R&D"

July 27, 2021

4.0

Pros

Simplicity and customization of fields; easily jumping from one task to another.

Cons

There are no templates that can be used to manage a certain type of project.

Review Source

Response from MantisHub

August 9, 2021

Thanks for your review Pietro! Glad you like our product. For project templates, the "Copy <user/categories etc> from" feature in project configuration is super useful. It allows you to just copy certain project settings from another project. Try it out! And feel free to reach out to the team with any questions.

PC

Piotr C.  
Project Manager  
Computer Software  
Used the software for: Less than 6 months

### "Almost perfect"

July 27, 2021

5.0

Pros

The most useful option is automatic e-mail notifications (you don't need to check them in the system).

Cons

There is no more advanced tutorial for novice users. Many options are hidden, not always intuitive.

Review Source

Response from MantisHub

August 5, 2021

Thanks for your review Piotr! We do have an email training course when you sign up, lots of how-to documentation (support.mantishub.com), and other helpful sources. Check out this article https://bit.ly/3AantnG . And please don't hesitate to reach out to the team with any questions. We're here to help.

WM

Wojciech M.  
CIO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good but expensive"

July 27, 2021

4.0

I like using this bug trucker, but i dont love it.

Pros

Easy of use for unexperienced users and very easy project managment

Cons

Kanban. It's not working as I expceted.

Review Source

Response from MantisHub

August 9, 2021

Thanks for your review Wojciech! We are always improving on our product so please reach out to the team with specific feedback on Kanban and we can see what we can do!

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