--- title: "Mint Service Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mint Service Desk Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/187044/Mint-Service-Desk/" page_type: "product" language: "en" --- # Mint Service Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mint Service Desk ## What is Mint Service Desk? Comprehensive IT Service Management Solution Mint Service Desk is a robust IT service management tool designed to enhance helpdesk operations for businesses of all sizes. It combines a powerful ticketing system with asset management capabilities, ensuring seamless IT support and resource tracking. Key Features: - Advanced Ticketing System: Manage and prioritize support tickets with an intuitive interface and automated workflows. - Asset Management: Track all IT assets with detailed documentation and maintenance schedules. - Self-Service Portal: Empower users to find solutions and submit tickets independently, reducing helpdesk burden. - Customization and Scalability: Tailor fields, forms, and workflows to meet specific needs and scale with growth. - Integration Capabilities: Seamlessly integrate with other business tools for a cohesive IT ecosystem. ## What is Mint Service Desk used for? [Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mint Service Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mintsd.com&name=Mint Service Desk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mint Service Desk 4.8 (23) VS. [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $5 Per User, Per Month Starting Price $16 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (23) Ease Of Use 4.3 (52) Value For Money 4.9 (22) Value For Money 4.3 (51) Customer Service 4.9 (22) Customer Service 4.2 (52) ## Mint Service Desk alternatives Highest Rated [Proactivanet](https://www.capterra.com/p/227552/Proactivanet/) [4.8 (52)](https://www.capterra.com/p/227552/Proactivanet/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227552/Proactivanet/) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [4.6 (1,833)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132997/Freshservice/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) [4.5 (356)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/254088/ServiceNow/) [View all alternatives](https://www.capterra.com/p/187044/Mint-Service-Desk/alternatives/) ## FAQs about Mint Service Desk Overview ### Which roles and teams benefit most from Mint Service Desk? Mint Service Desk is most used by IT leaders, operations managers, and technical consultants who need to organize support requests, monitor service performance, and streamline issue resolution. Project and program managers use it to coordinate tasks and follow-ups, while executives rely on visibility into service delivery, team workload, and operational efficiency. Answer based on 23 reviews Overview ### What company size and industries is Mint Service Desk built for? Mint Service Desk is built mainly for small businesses, which make up 57% of reviewers, and is used most in Computer Software at 26%. It also serves enterprises at 39%, especially in Information Technology and Services at 17% and Financial Services at 13%, for IT service management, ticketing, and asset needs. Answer based on 23 reviews Features and Usability ### What are the key features of Mint Service Desk? Mint Service Desk offers ticket management, incident and problem management, and a self-service customer portal. It also includes knowledge base management, asset tracking, CMDB, SLA management, automated routing, alerts and notifications, reporting and analytics, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does Mint Service Desk integrate with? Mint Service Desk integrates with 6 third-party tools and platforms, including Lansweeper, Microsoft Azure, Microsoft Exchange, OAuth, SAPDS, and baramundi Management Suite. These catalog integrations cover identity, email, asset management, and enterprise systems. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Mint Service Desk offer? Mint Service Desk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs. Getting Started and Support ### What customer support options does Mint Service Desk offer? Mint Service Desk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the system as easy to use and chat-oriented, while some note that the admin panel could be clearer for newcomers and that more features are still being added. Answer based on 8 reviews Ease of use ### Is Mint Service Desk easy to use? Mint Service Desk feels intuitive for daily ticket work and makes onboarding easier for many teams. Small business teams, support agents, and admins often find the interface clean and easy to navigate, though some new users need help understanding the admin setup and want a more modern interface. Answer based on 10 reviews ## Features AI summary Based on 5,294 Customer Service reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Mint Service Desk supports **Support Ticket Management** and **Multi-Channel Communication**, giving service teams a clear way to track requests and respond across different customer touchpoints. However, it does not include **Call Center Management**. Instead, it offers other important capabilities that reviewers also value, such as **Email Management** (**40%**) and **Mobile Access** (**39%**), helping businesses stay responsive, manage conversations efficiently, and support teams working from different locations. Support Ticket Management 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Multi-Channel Communication 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Knowledge Base Management 4.8 (8) 0.00% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 5.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Self Service Portal 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Mint Service Desk 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Storage, organization, sharing with tagging/metadata - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Sharing: Share access to files and assets with individuals - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - CMDB: Configuration Management Database - CMS Integration: Integration with content management software - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Investigation Management: Oversee people and resources to carry out an investigation - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.9 (22) Free Trial [View pricing plan details](https://www.capterra.com/p/187044/Mint-Service-Desk/pricing/) MintSD Lite $5.00 Per User,Per Month MintSD Pro $9.00 Per User,Per Month Value for money 4.9 (22) 4.9 Based on 22 reviews ## Integrations [ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/)[ Lansweeper](https://www.capterra.com/p/126334/Lansweeper/)[ Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[ OAuth](https://www.capterra.com/p/172922/OAuth/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (22) 4.9 Based on 22 reviews ## User reviews Overall rating 4.8 Based on 23 reviews Filter by rating 5(19) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ivan P. General Manager Computer Software ### "Lot of Posibilities with out no cost surprises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Pros We migrated to Mint because the posibilities we can do with the SD. Not only for IT Tickets, we use it for purchasing, HR and Customer Service. So far we are not only using it, we are partnering with them. Cons They are constantly improving on features that make the user experience more easy. They have a focus On-Prem but "Cloud is coming" Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Cost and more option to use the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Julian S. Partner Information Technology and Services ### "Reliable affordable and scalable Service Desk solution with global coverage " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 Super Reliable, affordable easy to use and configure Service Desk solution for both SMBs and enterprise level companies Amazing support ! Pros Mint Service Desk is an Amazing tool to streamline operations, optimise resources, and drive measurable efficiency gains. Cons Regarding Mint Service Desk, since we’ve only recently started using it, I don’t have any feedback to share at this time.” Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mauricio M. Senior Analyst Insurance ### "Nice and affordable ITSM solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2025 The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. Pros It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. Cons I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gaby M. Manager Telecommunications ### "Great ITSM solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2025 So far it has been very positive. It's a dependable system that makees support work easier and keeps everything undeer control. Pros We use it as out ITSM solution. I liked the look and feel, the frontend and how organized Mint Service Desk is. IT is easy to track tickets and get notifications. The SLAs are very heelpful too. IT has very good pricing in all the versions. Cons It is very intuitive but of course if the vendor helps you with the configuration then it is easier and faster to configure your business requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FN Frank N. Manager Construction ### "Easy to Use and Very Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications. Pros What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime. Cons None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Joanna N. Project Coordinator Professional Training & Coaching ### "Intuitive and helpful for supporting training participants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2025 We use Mint mainly to manage inquiries and feedback from our course participants. It’s user-friendly, and thanks to ticket categorization, we don’t lose track of anything. Pros Very clean UI, easy for non-technical team members. Fast to adopt and saves us time on client follow-up. Cons Initial customization of categories and tags required some effort, but once set, it runs smoothly... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrzej B. Owner - Technical Director Management Consulting ### "Great for small companies that need stability" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 1, 2025 We use it to handle service requests. It’s light, stable, and easy to manage without a full-time admin Pros Handles tickets well via email, doesn’t eat up resources, and setup was quick even for a small team like ours Cons Reporting is OK, but more ready-to-use templates would be nice — current export options are enough though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tomasz K. Consultant Utilities ### "Budget friendly. Great features. Built for those who actually work on SD platforms." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). Pros Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. Cons As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Pricing policy became to expensive for us. Alternatives considered [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [OTRS](https://www.capterra.com/p/127284/OTRS/) [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Reasons for choosing Mint Service Desk Pricing policy and very good local support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tomasz G. CEO Computer Software ### "Flexible and easy to use ITSM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams. Pros User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise. Cons Roadmap for next releases could be clearer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Mariusz W. Director of systems maintenance and operation Information Technology and Services ### "Easy to use and implement service desk system with good support." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2023 Pros Easy to use, good service, easy configuration. Cons Notification configuration is not quite clear. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187044/Mint-Service-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.