# Mint Service Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mint Service Desk the right Customer Service solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187044/Mint-Service-Desk/reviews --- Mint Service Desk 4.8 (23) [View alternatives](https://www.capterra.com/p/187044/Mint-Service-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mint Service Desk Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews TK Tomasz K ConsultantUtilities, 51 - 200 employeesUsed the software for: 1-2 years. “In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter.“ July 30, 2025 TK Tomasz K ConsultantUtilities, 51 - 200 employeesUsed the software for: 1-2 years. “We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier.“ July 30, 2025 JN Joanna N Project CoordinatorProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “It’s user-friendly, and thanks to ticket categorization, we don’t lose track of anything.“ August 4, 2025 JS Julian S PartnerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Super Reliable, affordable easy to use and configure Service Desk solution for both SMBs and enterprise level companies“ October 14, 2025 FN Frank N ManagerConstruction, 10,001+ employeesUsed the software for: 1-2 years. “What I like most about Mint Service Desk is how intuitive and user-friendly it is.“ August 26, 2025 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use J F B. Programme Manager Computer Hardware Used the software for: 6-12 months ### "Flexible, easy to use, a host of features at a reasonable implementation price" October 27, 2020 5.0 I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible. Pros The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports. Cons When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point! Review Source PC Piotr C. Team Leader Computer Software Used the software for: 6-12 months ### "ITSM Software that doesn't kill your budget and time" September 30, 2021 5.0 Pros \- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized) Cons \- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise) Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Mint Service Desk Pricing and functionality that we needed. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD. Review Source VR Verified Reviewer Technical Program Manager Financial Services Used the software for: 6-12 months ### "Very good Asset Management tool" October 9, 2020 5.0 Pros I like that it has its own ticketing system integrated with it. Cons I wish they improve and modernize the user interface. Review Source TK Tomasz K. Consultant Utilities Used the software for: 1-2 years ### "Budget friendly. Great features. Built for those who actually work on SD platforms." July 30, 2025 5.0 We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). Pros Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. Cons As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. Alternatives considered [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[OTRS](https://www.capterra.com/p/127284/OTRS/)[HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Reason for choosing Mint Service Desk Pricing policy and very good local support. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Pricing policy became to expensive for us. Review Source FN Frank N. Manager Construction Used the software for: 1-2 years ### "Easy to Use and Very Reliable" August 26, 2025 5.0 Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications. Pros What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime. Cons None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system. Review Source MM Mauricio M. Senior Analyst Insurance Used the software for: 6-12 months ### "Nice and affordable ITSM solution." September 8, 2025 5.0 The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. Pros It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. Cons I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. Review Source GM Gaby M. Manager Telecommunications Used the software for: 6-12 months ### "Great ITSM solution!" September 1, 2025 5.0 So far it has been very positive. It's a dependable system that makees support work easier and keeps everything undeer control. Pros We use it as out ITSM solution. I liked the look and feel, the frontend and how organized Mint Service Desk is. IT is easy to track tickets and get notifications. The SLAs are very heelpful too. IT has very good pricing in all the versions. Cons It is very intuitive but of course if the vendor helps you with the configuration then it is easier and faster to configure your business requirements. Review Source JN Joanna N. Project Coordinator Professional Training & Coaching Used the software for: 6-12 months ### "Intuitive and helpful for supporting training participants" August 4, 2025 5.0 We use Mint mainly to manage inquiries and feedback from our course participants. It’s user-friendly, and thanks to ticket categorization, we don’t lose track of anything. Pros Very clean UI, easy for non-technical team members. Fast to adopt and saves us time on client follow-up. Cons Initial customization of categories and tags required some effort, but once set, it runs smoothly... Review Source AB Andrzej B. Owner - Technical Director Management Consulting Used the software for: 6-12 months ### "Great for small companies that need stability" August 1, 2025 5.0 We use it to handle service requests. It’s light, stable, and easy to manage without a full-time admin Pros Handles tickets well via email, doesn’t eat up resources, and setup was quick even for a small team like ours Cons Reporting is OK, but more ready-to-use templates would be nice — current export options are enough though. Review Source JS Julian S. Partner Information Technology and Services Used the software for: Less than 6 months ### "Reliable affordable and scalable Service Desk solution with global coverage " October 14, 2025 5.0 Super Reliable, affordable easy to use and configure Service Desk solution for both SMBs and enterprise level companies Amazing support ! Pros Mint Service Desk is an Amazing tool to streamline operations, optimise resources, and drive measurable efficiency gains. Cons Regarding Mint Service Desk, since we’ve only recently started using it, I don’t have any feedback to share at this time.” Review Source Iván P. General Manager Computer Software Used the software for: 6-12 months ### "Lot of Posibilities with out no cost surprises" April 29, 2026 5.0 Pros We migrated to Mint because the posibilities we can do with the SD. Not only for IT Tickets, we use it for purchasing, HR and Customer Service. So far we are not only using it, we are partnering with them. Cons They are constantly improving on features that make the user experience more easy. They have a focus On-Prem but "Cloud is coming" Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Cost and more option to use the platform. Review Source TG Tomasz G. CEO Computer Software Used the software for: Less than 6 months ### "Flexible and easy to use ITSM software" November 22, 2024 5.0 I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams. Pros User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise. Cons Roadmap for next releases could be clearer. Review Source AW Andrzej W. PM Information Technology and Services Used the software for: 2+ years ### "Mint increases our possibilities." December 6, 2022 5.0 It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it. Pros Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably. Cons From my point of view, MintSD has no downsides. Review Source MW Mariusz W. Director of systems maintenance and operation Information Technology and Services Used the software for: 1-2 years ### "Easy to use and implement service desk system with good support." October 31, 2023 4.0 Pros Easy to use, good service, easy configuration. Cons Notification configuration is not quite clear. Review Source MS Marcin S. Cloud Architect Computer Software Used the software for: Less than 6 months ### "Reasonable pricing and straight to the point" September 21, 2022 5.0 Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that. Pros We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer. Cons Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions. Review Source Sylvie Florence K. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de service client " October 15, 2023 4.0 Pros Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités. Cons C'est très simple et bien efficace. Je l'apprécie Review Source Rolando G. COO Animation Used the software for: 6-12 months ### "Very good tool" December 2, 2020 5.0 Very happy with the software and the service. Pros During our periods using it, it was very simple and organized software to cover our needs. Cons Some graphic designs of the interphase could be improved. Review Source LB Lukasz B. CEO Computer Software Used the software for: 6-12 months ### "Ease of use is the key" July 23, 2020 5.0 Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management. Pros I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software. Cons For our purposes everything is ok. It is great for ticket management. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) Ease of use. Review Source Response from OPGK RZESZOW July 29, 2020 Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations. Maria Fabiola G. VP Business Analysis SR Manager Financial Services Used the software for: I used a free trial ### "Very usefull " October 20, 2020 5.0 Pros Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option Cons Nothing to add at this moment .... thanks Review Source VR Verified Reviewer business development latin america Financial Services Used the software for: I used a free trial ### "Great system " May 28, 2019 5.0 Pros It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view. Cons I like everything is very helpful and easy Review Source CK Constance K. Supervisor Banking Used the software for: 6-12 months ### "Excellent" June 14, 2019 5.0 Very professional and fantastic service Pros Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication. Cons At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works. Review Source Response from OPGK RZESZOW June 17, 2019 Thank you for reviewing us. We are working hard to improve the overall onboarding experience. MAM Mohd Azfar M. Application Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great new comer" May 20, 2020 4.0 Pros Ease of use. Chat oriented communication. Cons As the system is new, not all features available but current features already enough for helpdesk and asset management. Review Source Response from OPGK RZESZOW May 29, 2020 Thank your for your review. We are working hard to improve our solution. NM Nicholas M. Analyst Computer Software Used the software for: Less than 6 months ### "Great software" February 15, 2020 4.0 Pros Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company. Cons Initially tough to figure out. There is a steep learning curve Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.