--- title: "Critical Mention Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Critical Mention Software - reviews, pricing plans, popular comparisons to other Website Monitoring products and more." source_url: "https://www.capterra.com/p/187045/Critical-Mention/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Critical Mention Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Critical Mention ## What is Critical Mention? Critical Mention is a cloud-based, real-time monitoring and database service for tracking of TV, radio, online news, podcasts, print sources and social media platforms including Twitter, Instagram, YouTube and Facebook. PR, marketing and communications professionals use this global media intelligence platform to better understand their earned media values and create customized, shareable reports. Critical Mention users also have access to 24/7/365 support through a dedicated account manager. ## What is Critical Mention used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Public Relations](https://www.capterra.com/public-relations-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Critical Mention?[Manage this product listing](https://www.g2.com/products/critical-mention/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Critical Mention 4.3 (13) VS. [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting Price $1 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (13) Ease Of Use 4.1 (241) Value For Money 4.0 (11) Value For Money 3.8 (226) Customer Service 4.8 (11) Customer Service 4.4 (217) ## Critical Mention alternatives Highest Rated [Brand24](https://www.capterra.com/p/149054/Brand24/) [4.7 (257)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149054/Brand24/) [Meltwater](https://www.capterra.com/p/123153/Meltwater/) [4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123153/Meltwater/) [Quid](https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/) [4.6 (43)](https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/reviews/) Starting price $23000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/) [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [4.4 (610)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121447/Sprout-Social/) ## FAQs about Critical Mention Overview ### Which roles and teams benefit most from Critical Mention? Critical Mention is most used by public relations, communications, and media relations teams that monitor news coverage, track brand mentions, and prepare reports for clients or leadership. PR managers, publicists, and outreach specialists use it to identify press opportunities, while directors, digital leaders, and executives review coverage trends and campaign visibility. Answer based on 13 reviews Overview ### What company size and specific industries is Critical Mention built for? Critical Mention is designed for global businesses, particularly organizations in public relations, marketing, brand management, government, and education. It suits teams that need media monitoring and related communications support across larger, multi-market operations, along with other organizations that manage public-facing messaging and reputation. Features and Usability ### What are the key features of Critical Mention? Critical Mention offers media monitoring with real-time monitoring, alerts/notifications, and keyword tracking for press monitoring and social media monitoring. It also includes sentiment analysis, competitive analysis, brand tracking, and campaign management, plus customizable reports, dashboards, clippings management, and API access for reporting and workflow integration. Integrations ### Which third-party tools and platforms does Critical Mention integrate with? Critical Mention integrates with 2 third-party tools: Google Analytics 360 and Slack. These catalog integrations cover analytics and team communication, giving users direct connections to reporting and collaboration platforms. Getting Started and Support ### What training and onboarding options does Critical Mention offer? Critical Mention provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation serves as written reference, and videos offer visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Critical Mention offer? Critical Mention provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users direct ways to reach support, though no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,850 Website Monitoring reviews Not all Website Monitoring tools cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Real-Time Notifications** (**60%** of reviewers rated this feature as critical) - **Server Monitoring** (**59%**) - **Alerts/Notifications** (**62%**) Critical Mention includes **Real-Time Notifications** and **Alerts/Notifications**, so teams can stay informed about site issues as they happen and respond faster when problems arise. However, it does not include **Server Monitoring**. Instead, it offers **Real-Time Monitoring** (**59%**), which still gives businesses timely visibility into website activity and changes, helping teams catch issues early and maintain a more consistent online experience. Reporting/Analytics 4.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Auto Update Automatic update of information / software Critical Mention 31 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Auto Update: Automatic update of information / software - Brand Tracking: Monitor social media posts or web that mention a particular brand - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.2 (13) 4.2 Based on 13 reviews ## Pricing Value for money 4.0 (11) [View pricing plan details](https://www.capterra.com/p/187045/Critical-Mention/pricing/) Basic $1.00 Per Year Value for money 4.0 (11) 4.0 Based on 11 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(4) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Verified Reviewer PR Manager Used the software for: Less than 1 year ### "Complete mention monitoring from a single place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2021 Pros This is the best in class mention tracking platform, we are always up to date now. Cons Robust software for a reasonable price, we are 100% suttisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer publicist Used the software for: Less than 1 year ### "Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 25, 2021 Pros the analytics charts in the reporting tool Cons didn’t have the publications i needed to monitor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stacy J. CEO Used the software for: 3-5 years ### "Critical Mention Helps Makes Our Press Even More Newsworthy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2019 Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs. Pros Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place. Cons The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tom M. Director of Communications/Media Relations Used the software for: 3-5 years ### "Critical Mention Works for US" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2021 Pros I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team. Cons I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Digital Director Used the software for: 1-3 years ### "Best software I've used for clips" 5.0 October 25, 2019 Highly recommend – it's much easier than any other similar software I've used. Pros The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips. Cons We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NE Nile E. Dir. of Communications Used the software for: 1-3 years ### "Solid media monitoring" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 11, 2021 Expensive, but very solid and easy to use media monitoring software with decent analytics options. Building reports for our board was very easy. Pros Really liked being able to clip the media segments based on the text provided to ensure I captured the entire clip. Cons On occasion, the media clip and corresponding text did not include the entire clip and there was nothing I could do to get it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jesse D. Communications Coordinator Used the software for: Less than 1 year ### "Great for a lot of things, awesome for social media" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 19, 2021 Pros The search function allows me to find the latest news in my field before most other people, and this also allows me to make social media posts that get good traction. Cons Can be a bit clunky at times. There's a feature that allows you to download TV clips but they come with a watermark that can't be removed and they don't come with permission to post on social media. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer communications specalist Used the software for: Less than 1 year ### "generates clear reports " 5.0 May 25, 2021 Pros The product is intuitive and allows me to generate earned media reports extremely fast. Cons There are a few earned media hits that aren't picked up by the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Supervisor, PR Used the software for: Less than 1 year ### "Easy to Use but Misses the Mark at Times" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 25, 2021 I enjoy the product and have worked with this and competitors before. I would say each has their pros and cons but this has been the most seamless for sharing clips with my clients. Pros The link to reporting feature makes it easy for me to share broadcast clips with my agency clients. The site is also visually easy to navigate and know what to do. Cons The clip editor time signature seems to be off. The wordplay feature seems to be 5 seconds behind the actual language. Searching regionally also involves lots of drop-down menus and navigation and I feel like that could be easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sarah S. Director of Communications Used the software for: Less than 1 year ### "Pull all of my media coverage in minutes!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 9, 2018 I am able to show my partners how much value we've gotten out of our trade media. Pros This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV. Cons It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187045/Critical-Mention/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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