# Proliant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Proliant the right Benefits Administration solution for you? Explore 333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187093/Proliant/reviews --- Proliant 4.5 (333) [View alternatives](https://www.capterra.com/p/187093/Proliant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Proliant Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews Responsive, personalized customer assistance 89% positive reviews out of 140 Most reviewers describe customer support as prompt, knowledgeable, and dedicated, easing transitions and resolving issues efficiently. Challenging and inflexible reporting tools 59% negative reviews out of 58 Some reviewers describe reporting as confusing, difficult to customize, and lacking user-friendly options for specific data needs. Intuitive and simple navigation 81% positive reviews out of 69 Most reviewers find the software easy to navigate, with logical layouts and minimal learning required for daily tasks. Recurring technical glitches and delays 62% negative reviews out of 37 Some reviewers report frequent system bugs, slow response times, and unresolved issues that disrupt workflow and create frustration. Accessible training and onboarding resources 83% positive reviews out of 30 Most reviewers comment that training materials, helpful support, and ongoing guidance make learning the system straightforward. ## Showing most helpful reviews Showing 1-25 of 333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Niki V. HR Manager Primary/Secondary Education Used the software for: 2+ years ### "Good value, good features" January 13, 2023 4.0 Proliant has been great for integrating with our benefit company, and has helped us with many other tasks that we were handling manually. Things like payroll go very smoothly for us, and most day-to-day things flow smoothly. I honestly had no idea before we had Proliant how much of my day would be spent using it! Pros With some training, this product is somewhat easy to use. Things aren't always in what we would consider the logical place, but once you get used to that, it's fairly easy to find your way around. We love the applicant tracking feature, and I appreciate the variety of reports I can get out of the ReadyPay system. Cons It can be confusing for employees, many of whom have to have one username and password for ReadyPay and a completely different username and password for NovaTime. I understand why that is, but it's frustrating for my employees. Setup was not nearly as easy as we were promised, and while much of that was due to the ancient system we were using previously, it was hard for our very small office to give it the time it required. There are still things that aren't quite to our specifications, and it's likely that they never will be. Reason for choosing Proliant Proliant was affordable and had the features we needed, and it communicated with our benefits company. Review Source ED Elizabeth D. Fiscal Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome software and customer service!" November 3, 2021 5.0 Proliant has made the hiring process so much smoother and efficient. Once the kinks were worked out with the insurance integration, it has cut our time down tremendously. We are able to see issues in real time rather than them accumulating and costing us more money. Reports are available for management staff to use to make important business decisions in a timely manner. Pros The software is very easy to use. The entire integration process was not without its kinks, but the entire time worked tirelessly to make sure we were ready to go on day 1. Anytime that we have a question or issue we know we can count on our customer service team to get us a response and/or fix quickly. Cons We had some trouble with some items that were setup incorrectly on the time and attendance side from the get go, but those were quickly identified and fixed. We had a change in our time and attendance rep a few months ago and had some issues with him responding. The supervisor stepped in, took care of the situation, and we haven't had any issues since. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Proliant We chose Proliant due to the promise of a seamless system and the cost. For the same features and even some additional ones, we are paying a little over half of what we paid with our previous provider. We have been very pleased with the product and service. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We went with Paychex for our online payroll and HR needs in 2020 after doing everything in-house for 55 years. It was an absolute nightmare! Everything we were promised did not happen and cost us an arm and a leg! We were told to set up our system one way due to the nature of our business when it actually should have been set up another way. In doing so, I had to manually key payroll journal entries of over 1,000 lines in our general ledger software. When asked how to fix this, we were told it would take too much time. We also switched our insurance broker to Paychex after being sold on a seamless system. That did not happen. In fact, from the open enrollment period moving forward, our insurances were incorrect. Staff that should have been enrolled were not and those that should not have been enrolled were enrolled. This added weeks of extra work to Accounting staff and cost the company more money than we thought we would be saving. Even after leaving Paychex at the end of 2020, they have still tried to file reports on our behalf and act as our Power of Attorney when they are no longer on record. It's EXTREMELY frustrating! Review Source PB Phoebe B. Payroll Administrator Consumer Goods Used the software for: 1-2 years ### "Payroll Administrator" January 15, 2026 3.0 Overall, it was a good experience. Proliant simplified payroll and had efficient HR and Payroll features. Pros Strong functionality for HR and Payroll tasks. User-friendly especailly for those who have payroll experience. Cons Unfortunately, the account manager that was assigned to the company I worked for did not seem to be so friendly. Review Source CC Cathie C. Administrative Coordinator Restaurants Used the software for: 2+ years ### "Proliant are Industry Leaders" October 29, 2021 5.0 I would highly recommend Proliant for all Payroll & HR services. They have proven to us to be the industry leader! Pros Proliant was the best decision for our organization in 2014 because they were by far the industry leader in understanding the Affordable Care Act. As a multi-company with mostly hourly employees we needed professionals that could guide us through the law and help us be and stay compliant. We were able to continue to be an E-verify employer with the Talent Acquisition & Hiring feature. Proliant's commitment to providing employers with tools to navigate the ever changing laws brought them to the top again during the Covid-19 Crisis and reporting for the PPP loans and tax credits. They provided weekly webinars to their clients and offered great customer support. Cons Although the software is user-friendly, I would like to have available training sessions with professionals. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was ill-equipped for the Affordable Care Act tracking and offering. Review Source SC Sandy C. Director of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Summary" October 29, 2021 5.0 Pros The Proliant product is easy to use and features are very applicable. There are many features to create reports and follow up. Always updating their site to stay ahead of the curve. Cons Sometimes their updates move icons around and you have to locate them or call Proliant. Such as adding an employee is found under employee events, but to terminate an employee you have to go the actual employee. These changes on a regular basis can be a little frustrating. Alternatives considered [PayScale Suite](https://www.capterra.com/p/130636/PayScale/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Proliant Better options, better customer service, better all around product and cost. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) 1\. Been with them way too long 2. Lack of Customer Service 3. Every year pricing went up 4. When asked about adding something, always an additional cost 5. Sales people constantly contacted me when I was a client and didn't know I was a client 6. My account person always was changing and could never be contacted. Review Source MJ Mary J. Payroll/HR Administrator Consumer Goods Used the software for: 1-2 years ### "Proliant Review" October 29, 2021 5.0 I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help. Pros The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used. Cons Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Proliant \[SENSITIVE CONTENT\] was a thoroughly knowledgeable salesman. I felt comfortable talking to him, loved his extensive knowledge of the industry. And he told me that Proliant was privately owned, which I do feel like Proliant can focus on the needs of the customers over the expectations of investors. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) I REALLY loved the reporting in Paycor. It was easy to build reports and tweak the formatting. Also payroll reports auto populated and I could go to that section of the system and pull them at any time. It was convenient. We switched because of the lack of customer service at Paycor. I got a different rep each time, the reps were not knowledgeable, would provide contradicting information. ACA was a lot of work. Review Source DL Donna L. Accounting Manager Building Materials Used the software for: 2+ years ### "Could be better" October 29, 2021 4.0 It's OK but could be a lot better. A lot of work is needed with the timekeeping interface and reports. Pros Most of the payroll features work well when an update doesn't break something Cons The timekeeping interface is a nightmare. It works well enough on it's own but the interface is not good. The customer support for the timekeeping feature is mostly non-existent. The reports and report writer are not that great. The reports consistently leave employees out and you can't rely on the answers 100%. The report writer doesn't have cumulative total fields to create concise reports. Much of the maintenance is not available to the administrator and you have to rely of support to update your tables for payroll and timekeeping; especially timekeeping. Updates to software aren't adequately tested before turnover Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Proliant Perceived better reporting and void check treatment Review Source PM Patti M. Business Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Fantastic service and implementation support" November 3, 2021 5.0 Fantastic. Everyone who has worked with our staff was hospitable, welcoming, and professional. Response to the very few issues we encountered was swift and accurate. Pros Proliant is intuitive to use and training is included to get started. Onboarding team was fantastic to switch our payroll from another vendor's two products in a very short window. Reporting is very flexible in filtering and output options. Cons I've been completely satisfied with Proliant software. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) The other vendor could not implement a transfer of a newly merged entity from another product in their own company in the 90 days we attempted. With only 3 weeks left before our deadline, Proliant stepped in to convert our entire entity from two systems, provided us training, and completed the conversion by the deadline, also saving the overall entity on monthly payroll costs. The onboarding team worked with us for the first two months to ensure we had a smooth transition. Review Source WG Waneta G. System Payroll Coord Non-Profit Organization Management Used the software for: 2+ years ### "Pros & Cons" November 3, 2021 3.0 Our Rep is great to work with & improvements have been made with him also being our T&L Rep as well as our Proliant RPO Rep. A challenge has been the systems (RPO/Onboarding/BSwift/Reports/Time & Labor) all working together smoothly. Pros Tracking accruals in Time & Labor. Having one Rep to work with his helpful. Cons Time & Labor: Would like to see the Leave Requests under each company code (we have 9) instead of in one list (have asked our Rep). More importantly, would like for timeclocks to not allow any more changes when they are approved/locked - changes can still be made to previous pay period. Would also like to make adjustments to archived timecards for PBJ reporting purposes (only done by Admin) RPO - Report/analytics could use improvements in all areas - report system is not great! Implementation programmers were not consistent with implementation set up. When Upgrades are done in system, we generally have issues the next day..... things that were working no longer work as they should. Reason for choosing Proliant Cost & one reason was what the product had potential to do as well as having one Rep to deal with consistently & not different one every time we called in. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost/System was full as we could not delete/archive history Review Source AJ Amy J. Payroll & Facilities Administrator Religious Institutions Used the software for: 2+ years ### "Good Payroll Solution" November 3, 2021 4.0 We have had an overall good experience with Proliant after implementation which was very difficult for us. It takes much less time to process payroll now that we have electronic timekeeping and can draw funds from more than one bank account. Pros I like that it is mostly intuitive and user friendly for someone who is technically challenged. I like the NovaTime solution for time and labor...much better than AOD, which was horrible. Cons I do not like that RPO and NovaTime are separate systems...would really like one integrated system. It is very difficult to get employees set up to track hours on their phone. The process to link RPO and NovaTime is complicated and not intuitive. Report writing is not intuitive. Reason for choosing Proliant Cost and the ability to draw funds from more than one bank account Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor did not have the capability to draw funds from more than one bank account. Their customer support was very poor. Review Source CD Cooper D. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "All HR needs wrapped in one!" October 30, 2024 5.0 Overall, after learning and using the system a while it is pretty cut and dry. It is simple to use and everything is where you'd think it would be. Pros What I liked most about Proliant is all of the time management, HR, and payroll is wrapped into one! Cons The separate window/link for "time management" makes it a little complicated to learn how to navigate and what is where. Review Source DD Deana D. HR Coordinator Renewables & Environment Used the software for: 2+ years ### "Proliant review from small company " October 29, 2021 4.0 My customer support team for RPO and BSift are phenomenal! They are extremely responsive when I reach out for assistance and happy to explain to me how to do something so that I learn the process for myself. They even offer to set up a zoom meeting to share the screen for visual learning. Pros Being able to use all of the elements of the payroll system, having a mobile app to share with employees that may not have a computer to use at home, integration with an onboarding company to capture applications and send communications to applicants without calling them each time, BSwift for capturing insurance information and enrollment Cons Again, I find the report system very frustrating & do not feel it is user friendly at all. I am not sure the solution as I am not an IT person, but there has to be an easier way to build reports. Review Source LW LauriAnn W. HR Coordinator Real Estate Used the software for: 1-2 years ### "Proliant Review" November 8, 2021 3.0 Although there are alot of cons with Proliant, TL and Benefit Admin, the software is a tool that helps us run our business to the best of its ability. However, I would not or will not recommend this software to anyone until there is a better communication between all three parts of the software meaning Ready Pay, Time and Labor and Benefit Admin can all sync accordingly and correctly when an Admin make updates or changes within the system. I should not have to go in all three areas to update what I just put in one Pros Proliant has several pros such as: the ease of using payroll, the ease of using ESS, the ease of employee self service. I love on the Adminstrator side the ability to use the Notification feature to communicate important information to the entire company or the ability to just notify one person. Cons Cons: Proliant and Time and Labor do not sync properly, Time and Labor is a whole nighmare itself and you can never get help in resolving anything in it so you just deal with it. You can go in TL and change something and go back in it 30 mins later after the system syncs and it reverts itself back to what it was. When we reported this we were told well you dont have to worry about that it doesnt go anywhere anyway, YES it does it notifies the Executive of the Company who is getting all these notifications. We change it again and the next day its right back where it was. Than it has new hires who are Parttime reverting to Fulltime, so you have to go in and change that. When we an admin is no longer with the company and we terminate them in Prolaint it doesnt sync to TL so we have to email someone to terminate them when we should be able to terminate them as an Admin. We should have more freedom as HR to terminate or add where needed. Reason for choosing Proliant Because we thought Prolaint would be a better fit for our company. This is not an all in one software package. It was in the beginning but with the updates made my Proliant has thrown all the syncs off. Review Source JJ Jennifer J. Partner Hospitality Used the software for: 1-2 years ### "So Glad We Switched to Proliant " October 29, 2021 5.0 Pros We are so glad we switched to Proliant prior to the pandemic (and wish we had done it sooner!). It has been a lifesaver! Some of my favorite features: robust reporting, "Notifications" (we can use Proliant like an intra-web), availability of online training sessions, designated account manager. Cons I wish it could integrate directly with our POS system (but I know that is a big ask, and requires involvement from the POS company). I wish the "how to"/help/search was a bit more robust; I often cannot find what I am looking for that way (but I do have an account manager I can reach out to) Review Source JB Jennifer B. HR Machinery Used the software for: 1-2 years ### "Proliant Review " October 29, 2021 4.0 Overall, I have been impressed with the use of Proliant. I thoroughly appreciate the integration between E-Verify, Employee Navigator and Fidelity. This allows for more accuracy between all HR platforms. Pros The system is very easy to use, user friendly. The integration helps ensure consistent data between all platforms. Employees are able to access and update their information easily. Cons Would like for there to be a notification of potential error if someone has vacation time entered into a payroll batch yet they do not have enough vacation time in their accrual. We have had several delays in getting our payroll checks delivered. Lastly, the customer service is sometimes lacking in responses or in response time. Many questions about different aspects pop up and often times it time, it requires follow ups over time to get a response. Review Source GZ Gina Z. Office/Payroll Manager Restaurants Used the software for: 2+ years ### "Best Decision to Outsource Payroll to Proliant" May 26, 2023 5.0 We've been with Proliant for almost 10 years. Having Proliant take care of our bi-weekly payroll is great, but them filing our quarterly payroll taxes and yearly W2 forms is absolutely wonderful! It has eliminated my dealing with these tedious tasks and freed up my valuable time to work on various other office responsibilities. Pros Easily integrated with our company's timekeeping system. I simply upload the time punches each pay period then make any necessary adjustments (vacation time, sick days, etc.), submit and Proliant takes it from there! Cons I want to explore some of the other features of the Payroll processing system, especially PTO tracking. I do this myself outside of Proliant now but feel it may be easier to track within Proliant's system. Review Source JG Jamie G. Controller/General Manager Construction Used the software for: 2+ years ### "Proliant - Excellence" October 29, 2021 4.0 One word "EXCELLENT": But I have to say that what makes it excellent is the Customer Support I have received over the years. I have been using Proliant for a little over 4 years and there is NO Customer Support (except Chick-a-filet, lol) that compares to Proliant - namely \[SENSITIVE CONTENT\] and her support when she is not available. Pros Very flexible; handles all payroll needs that I have encounter. Cons Here is where I think you could add some improvements: On the Multiple Entry when you want to add another earnings item and you click on that EE, it ask you to save, then you select save, then it makes you select the EE again, then it goes to single entry --- it would be nice to bounce between these two entry points with more ease. Another item that I ran across is, let say I want to reimburse an EE $200; $100 for Vehicle expense and $100 for a reimbursement for supplies; instead of creating another code, if we had a place for a brief memo and it printed on the payroll register - same for any other code especially earnings. This would save the payroll clerk from having to do this every payroll - we run three payrolls a week. Reason for choosing Proliant This was a startup company, since I used Proliant at the previous company and was very happy; it was a no brainer. Review Source JL Janis L. Payroll Administrator Food & Beverages Used the software for: 2+ years ### "Proliant is user friendly with great customer service" November 3, 2021 5.0 The set up was very effective and efficient. Setting up our company--although stressful at times--went off smoothly. We do a bi-weekly payroll and it is processed 99% of the time with no issues. However when I do have an issue the customer service team is very efficient in solving any issues we have. I would recommend Proliant to other McDonald's organizations. Pros The software is user friendly and the customer service department is incredibly helpful and very efficient. Cons At times there is a lag in the processing of data. Some days you can move through the software no issues, other days there is a lag in the processing of the data you are entering. Reason for choosing Proliant We purchased restaurants from another operator who was already using Proliant. They spoke highly of Proliant so we had their employees transferred to our account. Review Source NL Nancy L. HR/Payroll Administrator Environmental Services Used the software for: 2+ years ### "A review for Proliant" October 29, 2021 5.0 The way the business is benefited by using Proliant, is the ability to run reports to answer questions when needed. The manner in which Proliant was able to implement the COVID programs over the last two years was excellent - given the timeframe and information provided by the government. Pros The ease of use, the quick response time of the Proliant employee assisting me with questions. Cons There are really nothing I can think of. Review Source Craig W. Director of Human Resources Food & Beverages Used the software for: 2+ years ### "Very Satisfied Proliant User" October 29, 2021 5.0 I have been extremely satisfied with Proliant since day one. If there is ever an issue \[SENSITIVE CONTENT\] gets us righted and if she can't she facilitates communicate with parties that can. Pros Proliant is easy very to use, especially if you have used any type of record management (QuickBooks, Salesforce, etc). The website is user friendly, reliable and fast. Cons My only concern is the services that the software provides that I DON'T know about. I learn something new weekly. \[SENSITIVE CONTENT\], our Service Representative, teaches us something new all the time. Review Source GF Greg F. Chief Financial Officer Non-Profit Organization Management Used the software for: 2+ years ### "Very Pleased with Proliant Payroll, HR, and Benefits" October 29, 2021 5.0 This has simplified our payroll, benefits, and HR processes to a very high degree. The support provided has helped bring new people who work on payroll up to speed quickly. Pros HR and Benefits went from manual to automated. It is wonderful. The support team is superb. They are most helpful, always available. Cons The process to set up approval hierarchies (department and supervisor assignments) is rather involved. It takes about 4 steps and it is easy to make a mistake. Reason for choosing Proliant Got some feedback from other companies on difficulty of implementing and using the competing products. Proliant's process sounded feasible and relatively simple and it turned out to be so. Review Source KJ Karen J. HR Manager Real Estate Used the software for: 1-2 years ### "Proliant HR and Payroll" October 29, 2021 5.0 I have used several HR systems over my career and found most of them to be overly complex. Proliant's user interface is very intuitive and simple. I have been able to add business value to my company by utilizing additional features that were not used by former staff and implement them easily and accurately. I am happy to discuss my experience with Proliant relative to other HRMS systems with prospective clients. Pros Our company uses Proliant for Payroll and HR and basic reporting. The system is easy to use, intuitive, and the service I receive from my account manager is superior. Reporting capabilities are great as well. Cons I have trouble sometimes with the effective dating of records, because our company does payroll in arrears and it can be confusing how to end date and begin date information in our case. Reason for choosing Proliant Proliant was selected by former staff members. Review Source VF Vicki F. HR Director Individual & Family Services Used the software for: 1-2 years ### "Berry Family Services" November 3, 2021 3.0 Payroll is very streamlined. I appreciate all of the support Proliant provided in 2020 during the pandemic. Pros Implementation was good. My team after about 6 months in was the best. They are gone now, and there are issues with communication. Cons The use of ready pay versus the time and labor module is confusing for employees who are not that familiar with the inner workings of the software Reason for choosing Proliant The ability to add modules as we grew. Review Source BD Brandy D. Office Manager Environmental Services Used the software for: 2+ years ### "Terrain Inc." May 24, 2023 5.0 Excellent service easy to use. Pros The customer service is all at its finest. Fast responses easy to use. Cons We really don't have any cons for Proliant. Reason for choosing Proliant I'm not sure. Review Source VG Vanessa G. Operations/ HR Food & Beverages Used the software for: 2+ years ### "Proliant Software Review " November 17, 2021 4.0 Overall, Proliant is user friendly. Pros Time & Attendance, Requesting Off Days and Employee Profiles. Other features were impactful as well such as; pay history and demographics. These features provide quick access when referencing employee information to complete any work related documentation. Cons Certain feature are difficult to locate example: codes, uploading documentation into the employee files. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.