--- title: "Secureworks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Secureworks Software - reviews, pricing plans, popular comparisons to other XDR (Extended Detection & Response) products and more." source_url: "https://www.capterra.com/p/187138/SecureWorks/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Secureworks Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Secureworks ## What is Secureworks? Secureworks combines machine learning with human intelligence to predict and prevent more threats. ## What is Secureworks used for? [XDR (Extended Detection & Response)](https://www.capterra.com/xdr-software/)[Threat Intelligence](https://www.capterra.com/threat-intelligence-software/)[Cybersecurity](https://www.capterra.com/cybersecurity-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Secureworks?[Manage this product listing](https://www.g2.com/products/xref-exit-surveys/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Secureworks 5.0 (2) VS. [4.5 (37)](https://www.capterra.com/p/209028/Jamf-Protect/reviews/) Starting Price Contact vendor Starting Price $5 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.1 (117) Value For Money 4.0 (2) Value For Money 4.4 (105) Customer Service 5.0 (2) Customer Service 4.5 (108) ## Secureworks alternatives Highest Rated [5.0 (1)](https://www.capterra.com/p/168954/Fidelis-Elevate/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) [4.8 (117)](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/reviews/) Starting price $179.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) [4.7 (56)](https://www.capterra.com/p/147662/CrowdStrike-Falcon/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) [InsightIDR](https://www.capterra.com/p/172929/InsightIDR/) [4.3 (3)](https://www.capterra.com/p/172929/InsightIDR/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172929/InsightIDR/) ## Features AI summary Based on 1,661 XDR (Extended Detection & Response) reviews Capterra reviewers highlight these features as the main priorities when selecting cybersecurity software: - **Monitoring** (**51%** of reviewers rated this feature as critical) - **Data Security** (**54%**) - **Threat Response** (**57%**) Secureworks supports **Monitoring** and **Threat Response**, giving security teams visibility into suspicious activity and a way to act quickly when incidents occur. However, it does not include **Data Security**. Instead, it offers other highly rated capabilities such as **Real-Time Monitoring** (**53%**) and **Vulnerability Scanning** (**53%**), which help businesses detect risks earlier, identify weak points in their environment, and respond faster to emerging threats. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Application Security Identify and respond to security threats to developed applications Secureworks 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Security: Identify and respond to security threats to developed applications - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Data Collection: Process of gathering, measuring, and analyzing accurate data - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information - Vulnerability Scanning: Discover patch statuses and vulnerabilities --- Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Value for money 4.0 (2) 4.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CS Charlie S. Systems Administrator Education Management ### "SecureWorks IDS/IPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 5, 2020 SecureWorks has done what they advertised that it would. It's' paid for itself by preventing a number of malicious attacks. Pros The process monitor client (RedCloak) for our servers has already helped with some attempted infiltrations through an Apache vulnerability a couple years ago. The IDS/IPS sensor works well and has prevented attacks on more than a couple occasions. The vulnerability scanner scans daily and gives us daily reports on internal systems. Cons The setup for the IDS/IPS and vulnerability scanning setup and customization is deeply complex. I wish it had more simplistic options for the more common setups and saved the complexity for higher end. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Paul A. QA engineer Computer Software ### "Best security tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2020 Pros For security purpose this is the best tool, it tracks all the information and triggers alerts when something is not right. Its easy to use and user friendly. Cons No complains, every time they perform upgrades and add new features on the application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.