--- title: "Spike Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spike Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/187168/Spike/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Spike Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spike ## What is Spike? Spike is a cloud-based platform that converts traditional email threads into chat-style conversations while external recipients continue to receive standard email. It connects to existing Gmail, Outlook, Yahoo, iCloud, and other IMAP accounts with no migration required. Teams use it to manage email, chat, collaborative notes, tasks, and video or audio meetings from a single inbox. A shared inbox lets teams assign conversations, track status, and leave internal comments on incoming messages. AI tools automatically rank incoming messages by relevance, summarize long threads, generate email drafts and replies from a prompt, and provide a built-in assistant for general questions and content creation. Spike suits individuals, small businesses, and larger teams across any industry who want to reduce the number of apps they use for communication and collaboration. A free plan is available; paid plans start at $4 per user per month. ## What is Spike used for? [Email Management](https://www.capterra.com/email-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Calendar](https://www.capterra.com/calendar-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $5 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spike?[Manage this product listing](https://www.g2.com/products/spike/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spike 4.7 (45) VS. [4.6 (6,129)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (45) Ease Of Use 4.5 (26,138) Value For Money 4.5 (37) Value For Money 4.3 (18,894) Customer Service 4.4 (36) Customer Service 4.4 (17,551) ## Spike alternatives Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.6 (34,266)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,181)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,776)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,008)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/187168/Spike/alternatives/) ## FAQs about Spike Overview ### Which roles and teams benefit most from Spike? Spike is most used by business owners, project and product managers, and client-facing consultants who organize email conversations, coordinate tasks, and keep projects moving. Software and web professionals use it to manage technical communication, while educators, students, researchers, and administrative teams rely on it to centralize correspondence, collaboration, and scheduling. Answer based on 42 reviews Overview ### What company size and industries is Spike built for? Spike is designed for professionals, teams, and small businesses that rely on email as their primary communication tool; 81% of reviewers are small businesses. Its strongest industry presence is Health, Wellness and Fitness at 11%, followed by Education Management and Financial Services at 5% each. Midsize and enterprise users represent 11% and 8%. Answer based on 45 reviews Features and Usability ### What are the key features of Spike? Spike offers a dashboard and team collaboration tools, plus email management with shared inboxes, canned responses, and email templates. It also includes chat and messaging, video conferencing, audio calls, calendar management and sync, task management, document storage, file sharing, and alerts/notifications. Integrations ### Which third-party tools and platforms does Spike integrate with? Spike integrates with Gmail, Microsoft Teams, Trello, and Elsevier Pure. Gmail is the most frequently mentioned connection, while Microsoft Teams and Trello cover collaboration workflows, and Elsevier Pure adds support for research and academic content management. It connects to 4 third-party platforms in total. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Spike offer? Spike provides live online sessions, documentation, and videos to support team onboarding. Live online sessions can guide setup in real time, documentation offers written reference material for later review, and videos provide visual walkthroughs of features and workflows. Answer based on 1 reviews Getting Started and Support ### What customer support options does Spike offer? Spike offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users describe the help as fast and friendly, with especially helpful responses when issues arise. Some also note that email setup and day-to-day assistance feel easy to manage, though experiences vary by task and complexity. Answer based on 3 reviews Features and Usability ### How easy is Spike's user interface to navigate? Spike presents email in a chat-style workspace that many marketing and project teams find clean and easy to scan. Its unified inbox and media grouping reduce clutter, although users accustomed to conventional email clients may need time to adapt, and some report dated or less responsive mobile screens. Answer based on 12 reviews Features and Usability ### Is Spike easy to use for managing email and team communication? Spike makes everyday email easier by turning threads into familiar chat conversations and collecting accounts, files, and team discussions in one place. Small business teams value the straightforward setup and reduced quoted-text clutter, while some users need time to locate less obvious features and encounter occasional mobile or file-management friction. Answer based on 11 reviews ## Features AI summary Based on 17,634 Email Management reviews Capterra reviewers highlight these as the features buyers value most when choosing email management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Spike supports **Inbox Management** and **Search/Filter**, giving teams a clear way to organize incoming messages and quickly find the emails they need. However, it does not offer **Email Tracking**. Instead, it provides other important features that reviewers also rate highly, including **Spam Blocker** (**43%**) and **Alerts/Notifications** (**42%**), helping businesses reduce inbox clutter, stay aware of new activity, and manage communication more efficiently. Inbox Management 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Search/Filter 4.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Spam Blocker 4.0 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Alerts/Notifications 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Email Management 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Spike 64 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity/News Feed: Continuous profile-based stream of news and activity - Address Book: Stored list of contacts and groups - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Encryption: Convert data into a code for security - Event Calendar: A list of events with their respective dates - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Inbox Management: Organize, prioritize, and manage incoming communications - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Language: Manage and support multiple languages - Notes Management: Allow users to create, edit, and sort multiple notes - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real Time Editing: Preview and make real-time changes in the web content - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Softphone: Use your computer as a phone device to make calls over the internet - Spam Blocker: Filters used to determine different types of malware threats - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.5 (45) 4.5 Based on 45 reviews ## Pricing Value for money 4.5 (37) Free Trial Free Version Basic $5.00 Per User,Per Month Value for money 4.5 (37) 4.5 Based on 37 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Elsevier Pure](https://www.capterra.com/p/233902/Elsevier-Pure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.7 Based on 45 reviews Filter by rating 5(33) 4(9) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Vvs V. Software Engineer Information Technology and Services ### "A User-friendly email tool for faster communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 22, 2025 I've had a good overall experience with the spike. It reduces inbox clutter and saves time by making, email correspondence feel like instant messaging. Pros Spike able to make email feel like a straightforward chat conversations appeals to me. The user interface is simple, quick and intuitive. Dedicated areas for team discussions, projects and clients. it's very convinient to have a single inbox for all e-mails, the chat style inbox speeds up communication. Cons Email syncing occasionally takes a little longer than with traditional clients. Search could be more effective and notifications from mobile apps can occasionally be delayed. I sometimes have trouble with attachments with spike, particularly when i update my account settings or add pictures to email signatures Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amy M. Talent Acquisition Food & Beverages ### "Not your regular email management app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Spike gives me the liberty and flexibility i need to not just handle mails but also to collaborate with colleagues, share files amongst ourselves, organize chats and enjoy the use of A.I in increasing my productivity. Cons Absolutely nothing! It's amazing good and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Francisco O. CEO - Director E-Learning ### "Beautiful Platform but bad interactions with customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 23, 2023 The platform is great, but company comms are awful. Hard to believe. Pros All inboxes in one view and powerful search. Cons The team comms are sent via a no-reply email. So you cannot reply using Spike. You need to create a new email conversation to get in touch and report issues. They also use inbox spam messages to promote their features, which feels spammy and awful when you have 10+ accounts connected.Product-led strategy is lost. App spamming messages come first, even before proper new feature announcements come to us via an actual email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sylvie Florence K. Gestionnaire Retail ### "Logiciel de messagerie " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 15, 2023 Pros C'est un super produit et très complet avec de multiples fonctionnalités et permet aux entreprises de gérer le service client. Cons Je n'ai pas d'inconvénients sur ce logiciel. Je vous le conseil Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Brandi A. Owner Cosmetics ### "Spike" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 30, 2023 Pros I liked the voicemail messages and the text-to-speech. It makes it easy to multitask by having your email read out loud. Or on the other side, being able to record a message instead of typing out the email. Cons What I least liked about the product was sometimes there was a long delay in my message delivery. There were times when I didn't get the messages at all. Switched from [Postbox](https://www.capterra.com/p/195148/Postbox/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Niko P. Owner Consumer Services ### "Go To Tool for managing your work/home" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 So far I love being able to manage multiple calendars/email accounts and using the "NOTES" feature for having information at a quick glance. Pros the ability to have it setup on multiple devices so you have access to the information when you need it. Being able to "PIN" items for quicker access. also the ability of finding any attachment based on a specific contact. Cons having the ability to use the "REPLY ALL" being more accessible and not have to hunt for it. Alternatives considered [Shift](https://www.capterra.com/p/169851/Shift/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2023 Keep enjoying Spike, Niko! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips Aury F. Project Manager & Architect Construction ### "Wasn't expecting to be this satisfied. It's amazing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2022 I wasn't expecting this much efficiency in one app. As a project manager I have to closely follow up emails and people and spike makes it a 100% easier and quicker. The look and feel of the platform makes you digest information and send it without feeling the burdensome feeling of sending an email, you feel like you're just sending a text message. It also groups media files just like WhatsApp so if you can't recall the email title, you can just click on the contact and access to the media files sent and received. Pros I love the way it takes out the extra elements in a mail like images and branding, and makes it 100% text. Which helps you get to the point and understand what need to be understood. Cons The searching tool could be better. It's not bad, but it's not accurate enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2023 Thanks for your love and honest feedback, Aury. Spike's conversational style of email makes professional communication a breeze. If you have any questions, feel free to chat with us at chat@spikenow.com DB Daniel B. Regional General Manager Mining & Metals ### "Make Emails fun again " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2022 I get through my mails quickly and knowing when a mail is sent and read at a glance is great piece of mind. Pros The integration was incredible and easy. You can switch from people to more traditional view and once you have used Spike for a couple of days it truly is remarkable. No longer frustrated by the “threads” and wasting time looking for the right one to respond to, it’s just so good to have that chat like experience and to be honest I am loving it on mobile devices which I can’t say I did with Gmail. Cons I haven’t found how to activate an out of office response. This is something I do miss. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2023 Thanks so much for your feedback, Daniel! We're happy that you love the Spike email client! That's music to our ears! Currently, the OOO can only be activated through your email provider and not in Spike, but we've upvoted this with our dev team to consider in future updates. If you ever need any assistance, we're here: chat@spikenow.com MC Mohammad C. Trust Accountant Financial Services ### "Mobile User" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 22, 2022 Good Pros It’s assigned all the emails contact wise which help us to track the history. Cons Some emails doesn’t view properly on mobile app. User interface on mobile app is average it’s not very smooth. Also it takes time to delete email. It take around 30 to 60 seconds Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2023 Thanks for the feedback, Mohammad! We'd like to better understand your statement regarding the experience you have. Can you please drop us a message at chat@spikenow.com with more details and a video if possible with the subject line 'Mohammad-Capterra' so we can recognize you?? Looking forward to your update 😊 JD Jelle D. Software Engineer Computer Software ### "One of the best of it's kind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 18, 2022 Pros Spike works great for mailing but besides that has many other functionalities you and your team can use. Cons Spike has not been very well known as far as I know, but besides that I can't think of anything Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Wanted more mail focussed software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2023 Keep enjoying Spike, Jelle! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips [View all Reviews](https://www.capterra.com/p/187168/Spike/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.