# Page 2 | Spike Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Spike the right Email Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187168/Spike/reviews

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Spike

4.7 (45)

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Last updated March 13th, 2026

# Page 2 - Reviews of Spike

## Showing most helpful reviews

Showing 26-45 of 45 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Director of Information Technology  
Education Management  
Used the software for: 6-12 months

### "The future of email"

September 6, 2020

5.0

Pros

Spike removes the parts of email that make it slow and cumbersome to use. It creates a chat like system that turns email into a messenger platform. With Spike Groups, email threads are simplified. With Spike Notes, you get a single place to collab on documents.

Cons

I wish the calendar was more robust and had a full view. I also wish there could be multiple windows open.

Review Source

Response from Spike

May 15, 2023

Thanks so much for your feedback! We're happy that you love the Spike email client. Regarding the calendar views, the ones offered now are Daily, Agenda & Compact, we've upvoted this idea with our dev team to consider in future updates. If you ever need any assistance, we're here: chat@spikenow.com

VR

Verified Reviewer  
Director of Sales  
Market Research  
Used the software for: 6-12 months

### "Simple, Minimalistic, easy to use"

December 14, 2019

5.0

The overall experience has been great. One of the very few email clients available for mac which comes with a conversation like email thread.

Pros

The conversation like email threads are much easier to use. It's almost impossbile for you to miss any emails buried in a long thread.

Cons

The design can be improved. Also, dark mode compatibility is not available. Default fonts and colours cannot be set for email composition.

Review Source

Response from Spike

May 15, 2023

Hi there, thanks for your feedback and review. To switch to Dark Mode, just go to Settings> Appearance> Theme, and choose Dark... Welcome to the Dark Side. If you have any further technical questions, just drop us a message at chat@spikenow.com

OM

Omkar M.  
Student  
Computer Software  
Used the software for: I used a free trial

### "Great product "

May 17, 2022

5.0

Pros

The ease with which we are able to find a particular email sent by a certain user. Also the UI ensures that it is similar to everyday chatting software

Cons

Nothing to be honest. I like everything about the software and I have personally recommended to a few friends. Only feature I would like to add is unsend the email

Review Source

Response from Spike

May 15, 2023

Hi Omkar Thanks for leaving Spike a review - we're so glad that you're enjoying your email experience and our Super Search. We wanted to share that in fact, you can unsend a message on Spike! You can undo send by using the Keyboard Shortcut: Ctrl/Cmd+Shift+Z or right-click or tap the message and select 'undo send.' Please note that in either method, you have 10 seconds to undo the sending You can read more here: https://www.spikenow.com/help/creating-a-message/#Undo-Send If you have any questions about using Spike feel free to contact our team anytime: chat@spikenow.com

MC

Mohammad C.  
Trust Accountant  
Financial Services  
Used the software for: Less than 6 months

### "Mobile User"

May 22, 2022

4.0

Good

Pros

It’s assigned all the emails contact wise which help us to track the history.

Cons

Some emails doesn’t view properly on mobile app. User interface on mobile app is average it’s not very smooth. Also it takes time to delete email. It take around 30 to 60 seconds

Review Source

Response from Spike

May 15, 2023

Thanks for the feedback, Mohammad! We'd like to better understand your statement regarding the experience you have. Can you please drop us a message at chat@spikenow.com with more details and a video if possible with the subject line 'Mohammad-Capterra' so we can recognize you?? Looking forward to your update 😊

lily S.  
secretary  
Accounting  
Used the software for: 6-12 months

### "The Future of Email Client is Here Today"

November 10, 2018

5.0

Pros

Hop Email, now known as Spike, hits many right buttons regarding an email client. But choosing to design email conversations to look like mobile chats is genius. It hides all the clutters and makes it easier for users to comprehend the content.

Cons

While managing free email is still free for Hop users, managing business emails is not.

Review Source

Response from Spike

May 15, 2023

Thanks for your feedback, lily! Spike does not charge extra for any custom domain (we did in the past). If you have any questions, feel free to chat with us at chat@spikenow.com

Mariela L.  
Analista RRHH  
  
Used the software for: 6-12 months

### "Provides many benefits when sending work information"

April 25, 2018

5.0

Pros

What I like most about this software is its ease of use and that it allows sending any type of information: messages, videos, images, files, and it can synchronize and save the information directly in the cloud.

Cons

It had left its use for a while and when it came back it was gratifying to see the advances it has made.

Review Source

Response from Spike

May 15, 2023

Keep enjoying Spike, Mariela! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

LM

Laetitia M.  
  
  
Used the software for: 2+ years

### "Fantastic"

January 24, 2018

5.0

Pros

I love the fact that when I typed in the help box someone replied immediately. That was a huge eye opener. It seamlessly divides emails into priority and others. It also puts all emails from the same person or company together. By doing that you can delete all the emails at once. Not one by one. This is the biggest plus of this app.

Review Source

Response from Spike

May 15, 2023

Thank you for the kind words, Laetitia! We're glad you're loving Spike app and all of the productivity tools it offers. If we can ever help with anything, feel free to message us at chat@spikenow.com

Mayo L.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "New Perspective on Email Management"

December 13, 2018

5.0

Pros

It brings a new perspective on email management by using a chat-like interface to interact with email conversation. It's also free to use with personal email accounts.

Cons

Using Spike with business email is not free.

Review Source

Response from Spike

May 15, 2023

Thanks for your feedback, Mayo. Spike, currently, does not charge for any custom domain (we did in the past). If you have any questions, feel free to chat with us at chat@spikenow.com

MH

Melissa H.  
Stress Reduction Expert  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great service to get my private URL emails on my phone"

September 30, 2020

5.0

Pros

Easy to use. Reliable - I don't think I have had one single issue with the product.

Cons

I had a few issues when I set it up, but that could have easily been operator error. Customer service was prompt and helpful.

Review Source

Response from Spike

May 15, 2023

Keep enjoying Spike, Melissa! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

Retno W.  
English Teacher  
Architecture & Planning  
Used the software for: 1-2 years

### "Treat Your Email Conversation Like Conversation"

April 24, 2019

5.0

Pros

The main concept of Spike is to treat email conversation like mobile IM message. So you won't see the long thread of previously replied emails, just the reply. It also tracks replies.

Cons

While the Gmail accounts management is free, you need to pay for each managed business email.

Review Source

Response from Spike

May 15, 2023

Thanks for your feedback, Retno. Spike, currently, does not charge for any custom domain (we did in the past). If you have any questions, feel free to chat with us at chat@spikenow.com

Sylvie Florence K.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Logiciel de messagerie "

October 15, 2023

4.0

Pros

C'est un super produit et très complet avec de multiples fonctionnalités et permet aux entreprises de gérer le service client.

Cons

Je n'ai pas d'inconvénients sur ce logiciel. Je vous le conseil

Review Source

Nick K.  
IPA Property Advisor / Buyers Agent  
  
Used the software for: Less than 6 months

### "Excellent"

February 6, 2018

5.0

Pros

Easy to use. Great app. Quick email and I like the fact, that I can read the email in coversations. Support is excellent.

Cons

I would like to be able to adjust the font size when read email. Or zoom in as sometimes the font is small

Review Source

Response from Spike

May 15, 2023

Hi Nick, thanks for leaving your review and feedback. The feature to adjust the font size is currently not supported by Spike, but you can increase the zoom of the app through Settings > Appearance > Zoom. If you ever have any further questions, shoot us a message at chat@spikenow.com

LB

Lynette B.  
Artist  
Arts and Crafts  
Used the software for: Less than 6 months

### "Chat time eith my busy boyfriend"

May 18, 2022

5.0

Good

Pros

Spike was recommended to me by my boyfriend who works over seas. He is Ametican and uses Spike all the time. I like using it because you can chat as well as receiving emails so you can use Spike as an all in one app which is very useful. I probably do not use it to its full potential and that is because microsoft did not support it so I had to use a different email address which is google and thankfully it did support Spike

Review Source

Response from Spike

May 15, 2023

We're glad you're enjoying Spike's powerful inbox and conversational email client, Lynette. If you ever need assistance, we're here: chat@spikenow.com

JD

Jelle D.  
Software Engineer  
Computer Software  
Used the software for: Less than 6 months

### "One of the best of it's kind"

May 18, 2022

5.0

Pros

Spike works great for mailing but besides that has many other functionalities you and your team can use.

Cons

Spike has not been very well known as far as I know, but besides that I can't think of anything

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Wanted more mail focussed software

Review Source

Response from Spike

May 15, 2023

Keep enjoying Spike, Jelle! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

VR

Verified Reviewer  
  
  
Used the software for: Less than 6 months

### "Best email client I've used"

September 26, 2018

5.0

Pros

Hop keeps me on top of my game. I email much faster, never miss emails, and love snoozing. I'm able to search and find attachments very easily - major convenience and time saver.

Cons

I'm waiting for the Send Later feature to be added. Receiving read-receipt notifications would also be useful.

Review Source

Response from Spike

May 15, 2023

Hi there, thanks for leaving your feedback. The Schedule Sent feature works currently only on Desktops, and for further information about this, we highly encourage you to visit our robust Help Center, where you can find the article that explains it: https://www.spikenow.com/help/creating-a-message/#How-to-Schedule-a-message-to-Send-Later If you have any further questions, drop us a message at chat@spikenow.com

SB

Sabine B.  
Sales Service & Marketing  
Photography  
Used the software for: Less than 6 months

### "Fast, uncomplicated, cool - E-mail messenger with super features"

April 30, 2019

5.0

I'm saving a lot of time with my daily emails (I receive a lot of mails every day).

Pros

I really like the messenger chat style and the priority inbox. Makes communication more efficient, you can share docs etc. within groups and much more. More featured than other apps included, you don't have to switch between different apps, all what you need is included in Spike.

Cons

Desktop version could have more features, dark mode on Desktop.

Review Source

Response from Spike

May 15, 2023

Hi Sabine, thanks for your feedback and review. To switch to Dark Mode, just go to Settings> Appearance> Theme, and choose Dark... Welcome to the Dark Side. If you have any further technical questions, just drop us a message at chat@spikenow.com

BH

Bill H.  
Project Coordinator  
  
Used the software for: I used a free trial

### "Love it!"

January 25, 2018

5.0

Pros

I enjoy the chat based email look. It is quick and intuitive! I like seeing when others are responding to my messages too1

Cons

The only negative at the moment is it is web based. Looking forward to having an App for my Mac in the future!

Review Source

Response from Spike

May 15, 2023

Hi Bill, Thanks for leaving your review and feedback. Spike currently can be used in almost all devices. Please visit our Download page in order to download it on the device of your preference. If you ever have any questions, please drop us a message at chat@spikenow.com

AT

Andinga T.  
Teacher  
  
Used the software for: Less than 6 months

### "I really liked the app. This app provides everything one needs in a mail app. "

April 30, 2018

5.0

Pros

I can unsubscribe any mail without launching external browser. Also I can block unwanted mails. The ui is good. Another addition is that the mails can be opened like chats. It is pretty good as it declutters everything and I can mail easily.

Cons

Nothing that I can think as of now. I have been using it everyday and has not faced any problems. It has made my mailings simpler and easy to use. The developer should release more updates with other features.

Review Source

Response from Spike

May 15, 2023

Thank you for the kind words, Andinga! We're glad you're loving Spike app and all of the productivity tools it offers🤩If we can ever help with anything, feel free to message us at chat@spikenow.com

RB

Raffaele B.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "It works well and is beautiful"

July 27, 2021

5.0

As you can understand, my experience is absolutely positive from all points of view.

Pros

I really like the clear and clean interface, I love simple and non-confusing things. It has everything it takes to get into the toolbox of marketing.

Cons

There are no negatives in my opinion, all I have to say is that I like it! I recommend it continuously to my co-workers.

Review Source

Response from Spike

May 15, 2023

Thanks so much for your feedback, Raffaele! We're happy that you love the Spike email client! That's music to our ears! If you ever need any assistance, we're here: chat@spikenow.com

PS

Patrick S.  
Researcher  
  
Used the software for: Less than 6 months

### "Not for everyone, it wasn't for me"

March 7, 2018

3.0

Pros

It's a really cool idea, and it's implemented exactly as promised. It can be fun and lower-stress to reply to work emails like they're an iMessage on your phone.

Cons

A lot of my work emails don't lend themselves particularly well to a response akin to how you'd reply to a text message. Reading emails with HTML images wasn't good either.

Review Source

Response from Spike

May 15, 2023

Hi Patrick, thanks for leaving your feedback. The situation with HTML rendering is a known behavior, and our dev team is working on finding a solution as soon as possible, thanks for your understanding and collaboration. If you ever have any other questions, you can shoot us a message at chat@spikenow.com

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