Who Uses This Software?

Any organization providing centralized technical support across a range of platforms. With +15 million users, NetSupport Manager has setting the standard in secure desktop / device RC for 20 years.


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NetSupport
  • www.netsupport-inc.com
  • Founded 1989
  • United Kingdom

About NetSupport Manager

Manage and monitor multiple systems simultaneously over a LAN, WAN and the Internet. NetSupport Manager combines secure remote control from a desktop, laptop, tablet or smartphone. Monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.


NetSupport Manager Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

NetSupport Manager Reviews Recently Reviewed!


Have been using this software since 2013 and find it to be one of the best IT tools available.

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have access to every computer under our domain. It allows me to update and install software on domain computers without running all over! It also allows me to train users as well as fix their errors!

Cons: I don't have any CONS about this software. I guess if it could physically dust the inside of the machines...

Overall: Control Software Installation and Updates on domain computers. Train users on software upgrades.

NetSupport Manager has helped our school and myself tremendously on tech support.

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to quickly and easily take care of a tech issue or show a user how to fix their tech issue.

Cons: I do not really have a least liked feature. I know there were some that I did not use, but not because I did not like them, more I just did not have need to use them at the time.

Overall: Management, monitoring, support to end users, installation of software and others.

Exactly what we needed!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the ability to do everything needed to remotely control our product fleet and support our manufactured products.

Cons: We love everything about the product but if we could pick one thing to be improved, it would be the scripting engine.

NetSupport meets our all of our needs.

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: We have a specific need for NetSupport to allow use of a particular turbine monitoring platform. It works for that purpose.

Best connection and remote management so far

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use
Fast and secure
Doesn't slow your machine, client or host.
You can install it trought the network from the host or server machine

Cons: I really like it, we use it every day, if I have to say something "bad", maybe it could have a free version like others for personal use.

Overall: For my company it is very important, we use it daily

Amazing and feature rich.

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Cons: Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

The best remote control product in the industry

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How seamless it works when configured properly. I like how well it works with windows 7 and windows 10

Cons: I wish there was a way to deploy the software without being connected to a domain. Outside of that I really enjoy this product. I have been using for over 15 years.

Overall: I manage several sites and this product really helps me troubleshoot the remote locations with ease. The client is very light which allows for a smooth connection across my WAN.

Still one of the best

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Cons: Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

Overall: It is in invaluable tool for me to remote into servers and desktops for IT management.

We've used other remote control applications but have kept using this one for over 5 years now.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of connecting into a users PC and helping them with their issues, also sending out mass messages to all the users for downtime notifications.

Overall: This software has helped in assisting our end users with a more timely resolve to their issues.

always a good experience

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is very helpful in supporting our customers on site and off site. It is easy to install on computers we need to access. Our customers are happy we can support them immediately when needed.

Installed and setup on many PC's and it works great!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love no third party servers and subscriptions. It works great and the tech support is second to none. Highly Recommended.

Overall: It is remote software that works and it does not need subscriptions. Worth its wait in Gold.

Very reilable remote access solution. We've been using it for over 7 years

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Provides a quick access to a wide variety of devices (Windows, Linux, Mac, Android). I use it every single day, it makes my job much easier. The application has intuitive design, it's easy to navigate, locate remote devices, connect, chat and exchange files. You are in and out within seconds. End user does not have to do anything.

We have been using it for over 7 years and we would not switch to a different product.

Overall: Allows me to do my job fast and easy.

Extremely reliable

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to install and use. Cost effective and users can establish connections very quickly.

Cons: Have to recreate saved connections between multiple PC's with same user cred. Be nice to have a saved file with connections that can be dropped into a folder on multiple pc's.

Overall: Fast connections to all of my virtual server environment

NetSupport Manager is a must have for anyone doing remote support!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and maintain. I am able to support multiple users at the same time and can work with computers, laptops and servers from one desktop. My users can also request help from their desktop.

Cons: Depending on screen size and resolution settings, some remote desktops can appear smaller and be difficult to read.

Overall: The ability to support users throughout my company without having to leave my desk. Now I can answer their questions and still keep doing my other work.

We use NetSupport Manager to connect to 60+ clients in the field. Its always seemed to work well

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple and easy to use; gateway & pin features work very well. Very pleased with support, and I've only had to use them 2-3 times over the past 6 years.

Cons: Regular updates to Mobile Manager Application. Some bugs on iOS that are not present on Android versions.

We use this to connect to a fleet of kiosks to remote manage them.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Works well to be able to lock the remote desktop keyboard/mouse and do your work without interference from people walking by the kiosk. It has saved us money to remotely fix some problems without needing to dispatch a tech person. Like being able to download a file to a group of kiosks opposed to connecting to each one individually.

Cons: If the client has a poor internet connection it can fall of the list in the gateway but the screen doesn't refresh on it's own. You have to manually double click the gateway icon to refresh the screen. Also it can look like a kiosk is not on-line but refreshing the gateway then shows it. I found that it's best to leave the app entirely between uses opposed to leaving the app always running.

NetSupport Manager is our go to product for remote support.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: With NetSupport Manager, we have quick access to any computer on our network. The fact that the user doesn't need to do ANYTHING for us to gain control saves time and effort on our Helpdesk.

Cons: Multiple monitor support is not great...can be tough to see the monitors. But this is the case on all of the screen-share products I've used, so not really a game changer.

Overall: Simple and efficient remote support with no user interaction needed.

This software helps me efficiently manage a large public computer lab.

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I often use the ability to remotely execute commands and programs. Being able to login large numbers of computers as administrator (or any user) all at once is a huge time and wrist saver. File distribution is also helpful if you need to push files to many machines.

Cons: Jumping between different machines is cumbersome at times. The windows sometimes open in inconvenient sizes and places like partially off screen. It would be nice if I could open one window for remote control and switch between any of the stations in addition to opening one window for each remote connection.

Our company has been using NetSupport Manager for about 15 years. It is rock solid.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very reliable and secure. The inventory and file transfer features are very helpful. The ability to scale the remote computer's screen to fit the local screen in very nice. The mouse control in accurate, and there is little or no lag.

Cons: The printer sharing doesn't work well for me. It doesn't always handle multiple remote monitors well.

Overall: It gives me the ability to manage any computer in our organization that has internet access.