# NetSupport Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NetSupport Manager Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/18719/SendinBlue --- # NetSupport Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NetSupport Manager ## What is NetSupport Manager? For over 35 years, NetSupport Manager has been recognised as the perfect remote control solution to help companies deliver seamless IT support and remote device management – from anywhere to anywhere! Access, control, manage, monitor, and support any device. As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its extra security features, it’s the choice of military and financial institutions across the globe. ## What is NetSupport Manager used for? [Remote Support](https://www.capterra.com/remote-support-software/)[IT Management](https://www.capterra.com/it-management-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £10 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetSupport Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.netsupport-inc.com&name=NetSupport Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetSupport Manager 4.8 (32) VS. [4.7 (1,417)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price £10 Per User, One Time Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (32) Ease Of Use 4.7 (11,610) Value For Money 4.9 (30) Value For Money 4.7 (8,211) Customer Service 4.9 (29) Customer Service 4.6 (7,503) ## NetSupport Manager alternatives Highest Rated [4.7 (24,113)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/18719/NetSupport-Manager/alternatives/) ## FAQs about NetSupport Manager Overview ### Which roles and teams benefit most from NetSupport Manager? NetSupport Manager is most used by IT managers, systems administrators, technical support teams, and IT directors who need centralized remote access, device monitoring, troubleshooting, and maintenance across distributed systems. Executive and departmental leaders also benefit from improved oversight, faster issue resolution, and better control of managed services, training, and internal support operations. Answer based on 32 reviews Overview ### What company size and industries is NetSupport Manager built for? NetSupport Manager is built mainly for small businesses, which make up 59% of reviewers, and is used most in Information Technology and Services at 19%. It also serves midsize businesses at 26% and enterprises at 15%, with notable use in Hospital & Health Care at 15% and Automotive at 7%, especially for remote support. Answer based on 32 reviews Features and Usability ### What are the key features of NetSupport Manager? NetSupport Manager offers remote access/control, real-time screen sharing, and remote monitoring & management for device support. It also includes file transfer, chat/messaging, whiteboard, and session recording for collaboration and documentation, plus access controls/permissions, role-based permissions, two-factor authentication, and SSL security for account and session protection. Getting Started and Support ### What training and onboarding options does NetSupport Manager offer? NetSupport Manager provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does NetSupport Manager offer? NetSupport Manager provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as responsive, friendly, and attentive, with questions answered quickly and setup issues resolved after a few calls. Some deployments take extra configuration, but help is generally viewed as useful. Answer based on 3 reviews Ease of use ### Is NetSupport Manager easy to use for remote support? NetSupport Manager makes everyday remote support fairly easy, with quick device access, simple navigation, and handy file transfer tools. IT support teams and admins often find it intuitive for routine help desk work, though setup can be harder in remote locations and some screen sizing or window management issues affect usability. Answer based on 10 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Remote Monitoring & Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Real-Time Monitoring 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Real-Time Notifications 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real Time Screen Sharing 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Share your screen with a third party to enable them to see what changes/actions are being performed as they happen NetSupport Manager 54 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Highlight content and/or make notations about parts of content Indication whether a resource is available or protected from allocation Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Monitor the movement of one or more IT assets throughout the organization Track and organize the number of licenses available to the organization Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Allow one presenter to pass control of the screen sharing to another participant Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Digitally share screen view with others Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.8 (32) 4.8 Based on 32 reviews ## Pricing Value for money 4.9 (30) Free Trial Basic £10.00 Per User,One Time Value for money 4.9 (30) 4.9 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (29) 4.9 Based on 29 reviews ## User reviews Overall rating 4.8 Based on 32 reviews Filter by rating 5(26) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DM Dominick M. Senior Technical Analyst Financial Services ### "Always dependable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Always dependable. It helps us with support and maintains regular access to shared resources. Pros It provides an easy to use platform to remote onto our computers to manage them or assist users with support. Cons Configuration is a bit complicated and granular. Not easy to turn off features that lower graphics and video quality that are intended to minimize bandwidth, which is not a limiting factor for us. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reasons for choosing NetSupport Manager Reliable support and account management teams. Software was easy to deploy and manage. Good reputation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Charlotte R. ICT MANAGER Education Management ### "Really good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 29, 2024 I do like netsupport we have recently installed Netsupport notify which is fantastic Pros I like how easy and convenient it is to use. The software is stable. Cons There is a lack of documents for support and guidance Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sean B. Assistant Manager of Learning and Development Banking ### "Remote access to learner PCs is invaluable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 6, 2024 Overall, we like the product. It has helped us to better understand learner issues and assist them in a much more timely manner. Pros We primarily use the product to view learners' screens when they are training at a remote locations. The product is extremely helpful in terms of being able to see learners working through practice exercises and diagnose errors in real time and provide guidance. Cons The PCs sometimes lose connection with the SoftLink, and we have to work to re-establish before we can assist learners. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Charles W. Director Of Information Systems Hospital & Health Care ### "Easy to setup and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2024 Good software, use the gateway option constantly. Pros Ease of setup and use. Restricting users via domain group or seperate accounts makes access to it easy. Cons Some of the controls have been moved in recent updates and that can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Angel M. Systems Engineer Government Administration ### "Powerful and versatile remote control and IT management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 17, 2024 Pros Multiplatform supported, easy to use and file transfer. Cons The initial setup and configuration can be time-consuming and might require a certain level of expertise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Morgan B. Director Outsourcing/Offshoring ### "Empowering Hero PA's Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2024 I have found the whole experience with NetSupport seamless, friendly, and understanding of our requirements. Despite us probably being one of their smaller clients, they truly care about how the software is working for us operationally and is always open to feedback and eature requests. Pros Effortless to use, and easy navigation throughout all applications. Very comprehensive helpguides should we get stuck. Cons Initally it was a challenge for me to deploy the software due to ports/IPs needing to be configured, however after a couple of calls with the super friendly and attentive support team, it was swiftly resolved. Switched from [SoftActivity Monitor](https://www.capterra.com/p/89390/Activity-Monitor/) [BrowseControl by CurrentWare](https://www.capterra.com/p/218437/BrowseControl/) We were finding the previous softwares expensive, and/or a total lack of customer support. One of the previous providers only offered live chat support, and would decline to talk with us on the phone. Others we have used in the past have not proved helpful or seemed keen to resolve any technical problems that we encountered. Thankfully, we have had absolutely no technical issues since we deployed NetSupport Manager. Alternatives considered [Teramind](https://www.capterra.com/p/172645/Teramind/) Reasons for choosing NetSupport Manager Cost. We also wanted to obtain a perpetual licence, and not rent. NetSupport offers this, which majorly influenced my decision to buy from them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jeff G. Technical Support Manager Banking ### "NetSupport Manager review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 28, 2023 Overall, NetSupport Manager has been great to use and Pros It's easy to use and the file transfer feature comes in very handy Cons Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address. NetSupport seems to have a problem resolving the DNS of the device and won't connect by device name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Amy P. Senior Systems Technical Support Analyst Information Technology and Services ### "Just what we needed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2023 Pros NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support. Cons The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode. Switched from [Veyon](https://www.capterra.com/p/223237/Veyon/) We needed the availability to see our virtual machines by the username and not the machine name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Alex F. IT Automotive ### "A must in an SME" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2023 Pros NetSupport Manager is easy to use, provides trouble free access to users PC's and software deployment. Cons Very rarely it struggles to connect to a PC, however in our experience this happens with all remote tools at some time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Daniel G. Systems Administrator Information Technology and Services ### "Good for Managing Devices on a Local Network" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 27, 2022 Pros It's reliable and gets the job done. It's also inexpensive. Cons Peer to peer connections have their limits. This is not the best tool if the device is remote from your network. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/18719/NetSupport-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TeamViewer ONE vs NetSupport Manager](https://www.capterra.com/compare/18719-194565/NetSupport-Manager-vs-TeamViewer) [Zoho Assist vs NetSupport Manager](https://www.capterra.com/compare/18719-112011/NetSupport-Manager-vs-Zoho-Assist)