# Xtime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xtime the right Auto Dealer solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187244/Xtime/reviews --- Xtime 4.6 (17) [View alternatives](https://www.capterra.com/p/187244/Xtime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 13th, 2025 # Reviews of Xtime Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tanya M. Marketing Manager Automotive Used the software for: 2+ years ### "Xtime is necessary for any busy service department!" October 25, 2022 5.0 Xtime is the best system for service. Period. We no longer have issues of appointments being mysteriously moved because accountability is built in. Before Xtime, it was nearly impossible to track and recapture declined services. Xtime helps a lot with retention as well. You can set up campaigns in Invite to make sure your retention numbers stay where they need to be. It's easy to customize for your service department's needs, including changing prices on the fly. Brilliant software that integrates perfectly with your DMS. Pros I love the way that every aspect of the Xtime suite compliments each other! Recapturing declined services has never been easier, thanks to Inspect and Invite. The software is genius. It's easy to track accountability, capacity and performance. You will see revenue increase if you implement Xtime in your service department and use all aspects of the software correctly. Cons The setup can be tedious. If you do not have it setup properly, you will not see the benefits you should. It's crucial you take the time with your Xtime rep to make sure it's setup they way it needs to be for your shop. Sometimes, with a new system, you're not sure what questions you need to ask and that can make it a long process to get things right! Reason for choosing Xtime Xtime offers the most bang for your buck! Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) Xtime is more user-friendly and has more capabilities. Review Source SA Stacy A. Director of Business Development Automotive Used the software for: 1-2 years ### "Great product!" June 22, 2022 5.0 Pros Xtime is very user friendly, integrates with Vin Solution and Dealertrack. A must have for a busy service department! Cons Sometimes trying to customize capacities can be a bit tricky, but overall the product works great! Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) Cost and was looking for a better and more capable product Review Source MN Melissa N. Service Adivsor/Dispatcher Automotive Used the software for: 2+ years ### "Xtime wants to do everything.. If only they'd do it well." October 18, 2020 2.0 While I understand why management wanted to consolidate operations to one platform, every program Xtime replaced was better than Xtime's version - and this even felt true when Xtime updated versions of their own system. As an employee, it was quite frustrating to have systems that worked be taken away to be replaced by something that kind of did the same job but not as well. I preferred to work with separate programs that focused on doing one thing effectively than one program that did everything but only passably, causing a lot of frustration and generating extra work to make up for the shortcomings along the way. Pros Customers like being able to make appointments online; Xtime aspires to have every automotive service need served by one platform, which SOUNDS like it would be great if they could iron out the problems; Xtime Classic was user-friendly until it was discontinued Cons Xtime scheduler is clunky - every time we had an issue, the solution to fix it would cause other issues to crop up instead; I went back and forth with support for over a year on multiple issues that were still unresolved when I stopped working in the related position; any time Xtime tries to roll out new functionality it instead causes myriad bugs to pop up in the existing operations so it feels like one step forward two steps back; Xtime support answers quickly but their ability to actually resolve issues seemed limited Review Source CW Carl W. SVC manager Automotive Used the software for: 2+ years ### "Xtime for online and 3rd party appointments is a top choice" May 19, 2023 5.0 Other than backend issues with me, the customer interface is flawless and effected no one but admins Pros Easy integration, consistent, reliable, good information about how and when appointment was taken. User interface on customer side is amazing and simple Cons I used as a set and forget service. When I did try and use reporting for a payplan, found the reports to be glitchy due to an upgrade on the backend. Changes through support happen very slowly. The foundation is strong Review Source MH Michaela H. Marketing Manager Automotive Used the software for: 2+ years ### "Can't imagine service department life without it." December 6, 2023 5.0 We have a great rep that is always happy and willing to help us, and it's a product we use all day every day. I can't imagine life without it in the service drive. It is vital to managing our shop operations. Pros Xtime helps us to organize and manage shop capacity, daily appointments, and upcoming schedules. The system is easy to learn, and it's always accurate! Cons I wish there was a better option to schedule things based on technician units of time as opposed to number of appointments. It's confusing to work this kind of thing out, so our team has to do some guess work. Other than that, it has been a great product for us. Review Source JT Jordan T. Internal Advisor Automotive Used the software for: 2+ years ### "Set Service Appointments w/ Ease!" February 8, 2022 5.0 Excellent product Pros Allows you to set service appointments easily! Tracks services being sold the most, tracks daily appointments and everything in between! The software even tracks how long it takes to book an appointment or even how many appointments certain users book a day! This software allows you include product pricing so if customers set these appointments from their device they know what to expect when coming in! This software also sends follow up and reminder messages to customers and users! Cons There are no cons when it comes to using XTime! Review Source KS Kellie S. Administration Automotive Used the software for: 2+ years ### "so easy to use" May 27, 2022 5.0 I love being able to assist customers by booking their services if our team is busy. I loved how quick it was to learn, how easy it is to navigate and that after just a quick lesson I was up and running Pros I love how easily I 'picked up' xtime. I am the receptionist but help with service bookings when our service department is busy. One quick training session and I can easily book customers. It's extremely user friendly and is quick to learn Cons there is nothing I dislike - I find it easy to use and no bugs Review Source GB Gretchen B. BCD Team Lead Automotive Used the software for: 1-2 years ### "A service scheduler's thoughts on Xtime " March 8, 2022 4.0 Overall, Xtime is very user friendly and easy to use. Customer support is very fast and helpful. I have never worked with a system that was easier to learn or had as many customizable options to be able to fine tune our schedule to fit our shop perfectly! Pros Xtime has an awesome training course that makes getting started with Xtime very easy! Their customer support team is very knowledgeable and always very fast and helpful with problem solving. Cons As an automotive group with multiple service departments, it is sometimes hard to keep the different Xtime systems from merging and causing it to not be able to find the correct accounts for the correct service department. Review Source EH Elizabeth H. HR Manager Automotive Used the software for: 2+ years ### "Provide Superior Customer Experiences" March 3, 2022 4.0 Pros XTime ensures our Team is complying to the high standard of customer service our Dealership demands by simplifying process implementation and carefully tracking and documenting activity and interactions. We are able to quickly identify areas for improvement and resolve customer concerns rapidly. Cons Transitioning from outdated programs was a challenge for seasoned staff members. Review Source SB STEVE B. GM Automotive Used the software for: 2+ years ### "Great product, fair price" March 23, 2021 5.0 Very positive Pros We love how easy the system is to use for our BDC team as well as our customers. Very happy with the support if we ever need help. Cons The "next" button is hard to see on some screens, so hopefully they fix this. Reason for choosing Xtime Better system, more Acura dealers use Xtime Switched from [Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/) Better system Review Source SC Sierra C. BDC Representative Automotive Used the software for: 6-12 months ### "Product Information" March 8, 2022 5.0 My overall experience with Xtime is amazing other than the glitches at times. It makes scheduling appointments for customers a lot easier and to use it is very self explanatory. Pros This software makes it easy to set up appointments for customers, the information provided with Xtime just makes the experience 10x easier and faster for us to set up appointments. Cons Sometimes my Xtime has glitches to where I have to exit out of everything and start all over to get everything pulled up. Review Source CJ Chad J. GM Automotive Used the software for: 6-12 months ### "Best of the bad products" August 11, 2022 5.0 Overall a good product with some minor tweaks needed - would recommend to any large to midsize shop Pros The scheduling tool is spot on - allows the shop to be full everyday without double booking time slots Cons Does not always integrate with DMS software and you will not know if this happened until it is a major problem. Technicians request for parts was not going through because of a connectivity issue but an error was not returned so parts were not ordered and customers had to wait additional time Review Source HF Hannah F. BUSINESS DEVELOPMENT COORDINATOR Automotive Used the software for: 1-2 years ### "A decent product for service scheduling" March 8, 2022 3.0 Pros The product was mostly easy to train on and is easy to use for the most part. Cons There seem to be a lot of glitches in the system that just get swept under the rug and need to be addressed with future updates Review Source JB Joe B. Director of Marketing Automotive Used the software for: 2+ years ### "The best in the business, but could use some improvements" March 22, 2021 5.0 Pros Xtime allows our website visitors to schedule service. It does what it's supposed to do, and seems to be the most robust solution in the automotive space. Cons I would like to see more cutting edge technology, such as integration with Google Bookings Review Source JG JENNA G. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "CUSTOMER CONVIENCE" November 27, 2019 5.0 Pros I LIKE THAT A CLIENT CAN GO ONLINE AND SCHEDULE WITH EASE ON THEIR OWN. IT ELIMNATES TIME ON THE PHONE. I LOVE HOW IT PULLS UP THE MAINTENANCE SCHEDULE. Cons I DO NOT LIKE HOW IT DOES NOT PUSH INTO OUR OTHER DMS, IF IT DID THAT IT WOULD BE PERFECT. Review Source MI Matthew I. Service Administrator Automotive Used the software for: 2+ years ### "Great Scheduling Tool" March 23, 2021 5.0 Pros The scheduling tool is very easy to use and has several nice features. Cons The setup is a little difficult and complicated. It would be nice to have some labor operation integration with Reynolds. Review Source RS Rick S. BDC Directore Automotive Used the software for: 2+ years ### "Xtime Service Appointment Scheduler" January 27, 2022 5.0 Very nice to use with appointment coordinators Pros Allows you to view scheduled appointments for Service very easily Cons The Op codes with the DMS have to all be mapped out Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.