# optimise-it Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about optimise-it Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/187318/Realperson-Chat-Suite --- # optimise-it Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) optimise-it ## What is optimise-it? X-Livechat ist eine Lösung der Value Added Services (ehem. optimise-it) unter der Dachmarke Ströer X. X-Livechat ist eine offene und modular aufgebaute Livechat-Software mit Omnichannel-Integration. Die Chatlösung organisiert, skaliert, automatisiert und analysiert Prozesse im Kundenservice, Vertrieb und HR. Individuell konfigurierte Funktionen gehen auch auf spezielle Anforderungen von Unternehmen ein und gestalten die Kundenkommunikation effizienter – bei steigender Kundenzufriedenheit. ## What is optimise-it used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €199 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for optimise-it?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.optimise-it.de/en/product/&name=optimise-it) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### optimise-it 5.0 (1) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price €199 Other, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (30) Value For Money 5.0 (1) Value For Money 4.4 (29) Customer Service 5.0 (1) Customer Service 4.7 (30) ## optimise-it alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about optimise-it Overview ### What company size and specific industries is optimise-it built for? optimise-it is designed for businesses of any size that want to improve digital customer communication and the customer experience across the full customer journey. The vendor description does not specify a particular industry, so it appears suitable for organizations across sectors that manage customer interactions online. Features and Usability ### What are the key features of optimise-it? optimise-it offers multi-channel communication, chat/messaging, and real-time consumer-facing chat for handling visitor interactions. It also includes support ticket management, email management, autoresponders, canned responses, and transfers/routing, plus reporting/analytics, real-time monitoring, activity dashboards, website visitor tracking, and third-party integrations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does optimise-it offer? optimise-it provides in-person training and live online sessions. In-person training supports face-to-face instruction, while live online sessions allow guided training through remote meetings. These are the training formats listed in the catalog for teams getting started with the product. Getting Started and Support ### What customer support options does optimise-it offer? optimise-it provides email/help desk, phone support, and chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Transcripts/Chat History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation optimise-it 26 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Entry €199.00 Other,Per Month Business €699.00 Per Month Enterprise €1,599 Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PK Praveen K. Sr. Associate Consumer Services ### "Real Person - Online Chat Suite since the beginning of globalization of Web Chat services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2022 I have been using it for last 12+ years when the big organizations started launching Web chat processes. This suite is very easy to use with all amazing features that allow you to deals with your clients. This is also very easy to train to the peers and the individuals that are new to this suite. Pros I like the multiple chats feature which enables you to communicate with multiple customers simultaneously Cons Although disconnection in middle of a chat session is an exceptional case with this suite, but it impacts the reputation of the service provider Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.