--- title: "Sinch Engage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sinch Engage Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/187336/Sinch-Engage/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Sinch Engage Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sinch Engage ## What is Sinch Engage? Sinch Engage (formerly MessageMedia) is an all-in-one messaging platform built to help customer service teams connect faster and more personally with customers. With SMS, MMS, RCS & WhatsApp all in one platform, you can provide real-time, mobile-first support that meets your customers where they are. Get global reach, 100% security & compliance, and 24/7 support. Thousands of businesses use Sinch Engage to resolve issues, manage inquiries, and build trust—without the need for complicated ticketing systems. Everything you need for modern mobile-first support is here: - Unified team inbox - Two-way messaging - Templates - AI writing assistant - Automated replies - Email-to-text - Analytics & delivery reports - Secure data handling - Industry-leading deliverability We also integrate directly with tools like HubSpot, Salesforce, Zoho CRM, NetSuite, and more—so your customer service support team can message smarter and respond faster. ## What is Sinch Engage used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Overall rating Based on 97 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Starting price $99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Sinch Engage alternatives Highest Rated [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (271)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (701)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187336/Sinch-Engage/alternatives/) ## FAQs about Sinch Engage Overview ### Which roles and teams benefit most from Sinch Engage? Sinch Engage benefits customer support teams, marketing leaders, and business owners who need faster, more personalized communication at scale. Support specialists use it to manage shopper conversations, while marketing and CRM teams drive engagement campaigns. Executives, analysts, and operations managers rely on it to streamline outreach, track performance, and improve customer responsiveness. Answer based on 91 reviews Overview ### What company size and industries is Sinch Engage built for? Sinch Engage serves small businesses first, with 58% of reviewers from that segment, and Food & Beverages as the top industry at 8%. It is built for SMB to enterprise use, with 20% midsize and 22% enterprise reviewers, and also sees adoption in Transportation/Trucking/Railroad and Health, Wellness and Fitness at 6% each. Answer based on 97 reviews Features and Usability ### What are the key features of Sinch Engage? Sinch Engage includes core messaging features like 2-way messaging, SMS marketing, mass texting, and scheduled messaging, plus differentiators such as multi-channel communication, chatbot automation, and ticket management. Reviewers also highlight reporting, contact management, customizable templates, and API integrations for CRM-connected customer communication and campaign workflows. Answer based on 21 reviews Pricing ### How much does it cost and what fees or limitations are included? Sinch Engage starts at $49 per month for the Basics plan, which includes one user, 1,000 SMS per month, and three automations. The Pro plan is $249, Pro Plus is $450, and Advanced is $799. A free trial is available, and higher tiers add subaccounts, more messages, and SSO. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Sinch Engage integrate with? Sinch Engage integrates with Zoho CRM, Meta for Business, Facebook Apps and Tabs, SmartAdvocate, and Zendesk Suite, plus tools such as ActiveCampaign, BigCommerce, HubSpot CRM, Microsoft Dynamics 365 Business Central tegossuite, NetSuite, Salesforce Marketing Cloud, Shopify, Workato, and Zapier. It connects CRM, ecommerce, and automation platforms. Answer based on 13 reviews Getting Started and Support ### Is Sinch Engage easy to adopt and manage during changes? Sinch Engage makes adoption fairly easy with a simple interface, quick setup, and helpful support during rollout. Marketing teams, service teams, and daily users often find it easy to learn and fit into routine work, though some businesses mention pricing, login issues, session errors, or account lockouts during transitions. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Sinch Engage offer? Sinch Engage provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Sinch Engage offer, and how do users rate the experience? Sinch Engage offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, helpful, and responsive, especially for setup and day-to-day questions, though some report gaps with language coverage, certain technical issues, and cases where customer service feels insufficient. Answer based on 25 reviews Features and Usability ### How well does Sinch Engage support client communication? Sinch Engage supports client communication well through fast messaging, templates, contact management, and centralized conversations. Customer service teams, legal offices, and marketing teams often use it to reach clients quickly and keep records organized, though some businesses want better reporting, stronger MMS tools, and easier account administration. Answer based on 19 reviews ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Sinch Engage supports **Support Ticket Management** and **Multi-Channel Communication**, giving teams a way to organize service requests and manage customer conversations across multiple channels. However, it does not offer **Call Center Management**. Instead, it includes **Live Chat** (**43%**), which helps businesses respond to customers in real time and provide teams with faster ways to handle questions and service issues. Multi-Channel Communication 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. SMS Messaging 4.6 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Send messages via SMS Message Personalization 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Reporting/Analytics 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Scheduled Messaging 4.6 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.4 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sinch Engage 89 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Tracking: Track and monitor a specific set of keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Link Shortening: Shorten long links into custom or branded links - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - One-to-One Messaging: Send personal messages to clients or attendees - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (94) 4.2 Based on 94 reviews ## Pricing Value for money 4.3 (78) Free Trial [View pricing plan details](https://www.capterra.com/p/187336/Sinch-Engage/pricing/) Basics $99.00 Flat Rate,Per Month It includes: - Core engagement and automation tools - 3 automation workflows - 3,000 SMS/mo - 1 user Conversations $249.00 Flat Rate,Per Month It includes: - Shared contacts, inbox and messaging tools - Mobile app - 10,000 SMS/mo - 2 users - Role-based access Pro $799.00 Flat Rate,Per Month It includes: - 40,000 SMS/mo - 3 users - 1 subaccount - Single Sign On (SSO) - RCS messaging Pro Plus $1,799 Flat Rate,Per Month It includes: - 100,000 SMS/mo - 3 users - 2 subaccounts - Customer success onboarding - RCS messaging Advanced $2,399 Flat Rate,Per Month It includes: - RCS messaging - 150,000 SMS/mo - 3 subaccounts - 3 users Value for money 4.3 (78) 4.3 Based on 78 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (86) 4.2 Based on 86 reviews ## User reviews Overall rating 4.4 Based on 97 reviews Filter by rating 5(63) 4(20) 3(11) 2(0) 1(3) Mentioned topic Sorted by most recent Mark O. BD Aviation & Aerospace ### "Generally positive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 7, 2026 Generally positive, however the pricing model is not as flexible or attractive for smaller businesses. Aimed at larger markets. Pros Large scale business with global reach and deep resources both within product and support network. Focus on Text messaging which is required. Cons Because it is a global business it doesn't feel like SME customers and the local touch is a priority or focus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Hi Mark, thank you for your review! We’re glad you value our global reach and deep resources in text messaging. We also genuinely appreciate your honest feedback regarding our pricing model and SME support. Businesses of all sizes are incredibly important to us, and we are sorry if you felt a lack of that "local touch." We take your comments seriously and will share your insights with our team as we continually work on ways to better serve our smaller business customers. Thank you again for helping us improve! Arthur D. CRM Manager Education Management ### "Bad technical support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 22, 2026 Pros At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. Cons Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Sinch Engage Zoho integration but does not work well.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicholas T. Sales Staffing and Recruiting ### "Sinch: Messaging at its finest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2025 Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it Pros Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support Cons For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2025 Hi Nicholas Thank you for sharing this feedback. We are glad to hear that our two way conversational messaging, multichannel options, and automation are supporting your customer engagement work. We also appreciate you calling out where the experience has not met your needs. Your points on compliance and secure routing across regions are important, and we are actively working on improvements in these areas. If you would like to discuss your use case in more detail, we are here to help and make sure you get the reliability you need at scale. Sinch Team CC Cherry C. Support Services Senior Officer Health, Wellness and Fitness ### "Helpful support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 30, 2025 We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. Pros Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs Cons The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi Cherry, Thank you for your feedback. We're glad you find our service user-friendly and valuable to your charity. We apologize for your frustrating experience with our chatbot and are working to make it more helpful and personal. We're also taking your feedback about customer support seriously and are reviewing our processes to provide a more personal experience. Sinch team YR Yasmine R. Director Support Officer Hospital & Health Care ### "Quick and Responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2025 Staff were very quick to respond and fix this issue but would like a more permanent fix to this problem. Thank you. Pros Speedy response and solving of this issue. Staff were able to get us up and running again. Thankyou. Cons Consistently getting locked out of account due to someone trying to access and entering the incorrect password. This has happened twice in 3 days and has caused major issues. Is there any work around? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi Yasmine, Thank you for your feedback. We're glad our team could assist you so quickly. The account lockout you experienced is an intentional security feature that protects your account after too many incorrect password attempts. We understand this was disruptive and we're sorry for the inconvenience it caused. Our team is always here to help you get back in quickly if you need it. Sinch team WL William L. Business Analyst Automotive ### "Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great. Pros Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly. Cons There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi William, Thank you so much for your fantastic review! We are so pleased to hear that our support team was able to resolve your issue within minutes. Providing fast, friendly, and effective support is our top priority, and your feedback is a wonderful affirmation of our team's hard work. We're delighted that your experience has been so positive. Thank you for being a valued customer, and please don't hesitate to reach out if you need anything at all in the future. Sinch team KI Karen I. Facilitator Hospitality ### "Sinch is a Sinch!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 2, 2025 Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system Pros Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages Cons I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi Karen, Thank you so much for taking the time to leave us a review. We're so happy to hear that you're finding our platform easy to use and that it's helping you to stay organized and communicate effectively, especially on your busy days. We really appreciate your suggestions for improvement as well. Feedback from our customers is what helps us to make our product even better. I've passed your comments about the notification dot and the message deletion to our product team so they can take a look. We're so glad that you're loving the platform and that it's making your day-to-day management easier. Thanks again for your feedback! Sinch team DB Denyse B. Consumer Peer Worker Health, Wellness and Fitness ### "A handy, worthwhile service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2025 Excellent. A handy tool and quick way to SMS. It has become a key tool in communicating with clients, especially the sometimes hard to engage younger people. Pros The function to schedule appointment reminders. Especially helpful when only working part-time in the role. Cons That I need to remember to leave the window open to check for messages. I’m not alerted to them like a mobile phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Thanks for the fantastic feedback! We're glad the appointment reminders are helpful and that you're finding it an effective way to communicate with clients. Regarding message alerts, you can customize your notifications to better suit your workflow. Just click your name in the bottom right of the navigation menu, go to "Notification Settings," and you can enable desktop notifications or sounds. Hopefully this helps! We're happy our platform has become a key tool for you we truly appreciate you sharing your feedback with us. Sinch team! AT An T. Eligibility Worker II Government Administration ### "Good experiences overall but wish the log in improves" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2025 I like Message Media and use it every day to send text messages to my clients. It's simple to use and is an effective way to communicate with clients. I just wish the log in issue improves as I try to close and re-open the application, but it doesn't work sometimes. However, it usually works the next day or the end of the day. Pros It's really convenient and easy to use when it comes to text messaging. Clients receive messages within a minute. Cons Log in issue - Sometimes it kicks me out and I couldn't log back in. I have to wait until the next day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Hi An, Thanks so much for sharing your feedback! We’re happy to hear Sinch MessageMedia helps you connect quickly and easily with your clients. We’re sorry to hear about the login issue - that’s not the experience we want for our users. If it persists, please reach out to our support team with the details so we can look into it right away. https://support.messagemedia.com/hc/en-us/requests/new We appreciate your patience and your continued trust in us. - Sinch Team AA Alana A. Trainer Oil & Energy ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 I have dealt with \[sensitive content hidden\] recently and would like to say thank you for your fast and effective assistance. Pros The Support is great. If you find an issue or need assistance, the live chat is virtually instant - problem is solved quickly and effectively. Cons I have always had brilliant service from MessageMedia, the people are friendly and know how to assist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2025 Hi Alana Thank you for taking the time to share your feedback. We’re so pleased to hear that our support team was able to help quickly and effectively when you needed it. Delivering fast, friendly, and knowledgeable service is exactly what we aim for, and it’s great to know that came through in your experience. We’ll be sure to pass along your thanks to the team member you mentioned - they’ll be glad to know their assistance made a difference. We truly value your kind words and look forward to continuing to support you whenever you need us. - Sinch Team [View all Reviews](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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