# Sinch Engage Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sinch Engage Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/187336/Sinch-Engage/alternatives --- # Sinch Engage Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sinch Engage ## What is Sinch Engage? Sinch Engage (formerly MessageMedia) is an all-in-one messaging platform built to help businesses get ROI from SMS marketing. Boost engagement, sales, and loyalty by connecting with your customers where they are—on their phones. Get global reach, 100% security & compliance, and 24/7 support.    

Thousands of top brands use us to send and automate SMS messages—whether its promo text campaigns, lead nurture, abandoned cart follow-ups, or anything in-between—we have all the features you need:  -Simple, visual campaign builder  - Bulk SMS  - Automated SMS  - Two-way SMS  - Email-to-SMS  - Unified team inbox  - Templates  - AI writing assistant  - Analytics & delivery reports  - Industry-leading deliverability  We also have direct integrations with top CRMs and software tools like HubSpot, Salesforce, Zoho CRM, NetSuite, Shopify, BigCommerce, Zapier, and more—making it easy to add SMS marketing into your existing workflow.  ## What is Sinch Engage used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 44 user reviews Reviews sentiment Positive 82% Neutral 18% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Sinch Engage alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Database 3.7 (15) 33.33% of 15 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Chat/Messaging 4.3 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Contact Management 4.3 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workflow Management 3.9 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Inbox Management 4.0 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Sinch Engage 88 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Send messages, notifications, or documents to an entire customer base at the same time Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage user consent requests and documents Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Send automated marketing emails based on user actions over a predetermined period Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Track and monitor a specific set of keywords Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Shorten long links into custom or branded links Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Notifications via mobile devices Unique word that contains letters or numbers that identifies specific campaigns Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Send personal messages to clients or attendees Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Trigger clickable pop-up messages Analyze and gain insights into data in real-time Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (44) 4.1 Based on 44 reviews ## Pricing Value for money 4.3 (33) Free Trial [View pricing plan details](https://www.capterra.com/p/187336/Sinch-Engage/pricing/) Basics $49.00 Flat Rate,Per Month It includes: - 1,000 SMS/mo - 1 user - 3 automations Conversations $99.00 Flat Rate,Per Month It includes: - 3,000 SMS/mo - 2 users - 30 automations - Shared contacts, inbox and messaging tools - Access controls Pro $249.00 Flat Rate,Per Month It includes: - 10,000 SMS/mo - 3 users - 1 sub account for multiple locations - Unlimited automations Pro Plus $450.00 Flat Rate,Per Month It includes: - 20,000 SMS/mo - 3 users - 2 subaccounts - Single Sign-On (SSO) Advanced $799.00 Flat Rate,Per Month It includes: - 40,000 SMS/mo - 3 users - 3 subaccounts - Single Sign-On (SSO) Value for money 4.3 (33) 4.3 Based on 33 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (35) 4.0 Based on 35 reviews ## User reviews Overall rating 4.4 Based on 44 reviews Filter by rating 5(24) 4(12) 3(8) 2(0) 1(0) Mentioned topic Sorted by most recent CF Cristiano F. Donor Innovation e Operation Officer Fund-Raising ### "Versatile e ottima assistenza clienti" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Molto positiva, in particolare per il supporto che non manca mai ed è sempre tempestivo. La piattaforma è versatile ed è semplice iniziare ad utilizzarla dopo una breve formazione. Pros Si integra bene ed ha diverse funzionalità che riescono a dare spazio alla creatività sulla strategia di contatto su questo canale. Utile la gestione dei ticket con assegnazione e con classificazione delle priorità da parte di operatori e operatrici. Cons In alcuni casi, non poter vedere immediatamente lo storico precedente all'ultima discussione chiusa può essere un limite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hugo R. Dirección Marketing and Advertising ### "Justo lo que buscabamos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2023 Pros Es la herramienta que buscábamos para organizar y gestionar mejor nuestras comunicaciones externas. Desde el principio vimos su potencial y nos facilitaron la implementación con ayuda continua. Cons Quizás es un poco complicada la parte de META, pero con la ayuda del equipo de SINCH, pudimos solventar los problemas que tuvimos para dar de alta los números de los proyectos. Alternatives considered [Aunoa](https://www.capterra.com/p/214527/Owner-Platform/) [CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eric B. CM & CC Hospitality ### "Sinch una gran ayuda en la gestión de nuestros clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2023 Pros Nos ha ayudado mucho a centrar nuestra comunicación en un solo canal y optimizar nuestro servicio de atención al cliente Cons Por el momento algunos errores puntuales que rápidamente ha solucionado el equipo técnico por lo que ningún aspecto a destacar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Meale Y. marketer Business Supplies and Equipment ### "customer communication software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 January 15, 2023 Pros Messenger communication platform is a software i used to get in touch with leads. the chat place is very easy to use. Cons this software needs to but promoted everywhere , and expecially in africa Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jessie M. Cashier Retail ### "My messenger " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 21, 2022 My overall experience with messenger have been mostly good experiences and would recommend it to others Pros What I like most about messenger is being able to make calls and I can choose to see the other person as well Cons The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rocio C. Customer Support Electrical/Electronic Manufacturing ### " Simplify communications with your customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 19, 2022 Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time. Pros It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective. Cons At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [Meta for Business](https://www.capterra.com/p/213257/Facebook/) [Instagram](https://www.capterra.com/p/210721/Instagram/) [HotSuite](https://www.capterra.com/p/232337/HotSuite/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Radim Z. Co-CEO Sporting Goods ### "Messenger is a must have for any online store" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 5, 2022 Messenger is a no brainer - a must have for any online store Pros Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees. Cons In our region not all features are available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ID ina d. SS Consumer Goods ### "could be better " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 9, 2022 Pros i really like the graphic part and the welcome part Cons missing the "typing" part in the live chat Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VD Vera D. Shopper Support Specialist Consumer Services ### "Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 7, 2022 In general it is a good experience, the product is good and all my team use it daily Pros The product is easy to use, I like the most the fact that it is so quick, efficient and compact Cons The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Roberto V. Sales & Marketing Manager Hospitality ### "Messenging for support guests it's easier now" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 4, 2022 Pros With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally- Cons A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?) Reasons for choosing Sinch Engage It was apparently the most convenience in strict relation with quality of service supposed. Then, the italian sales agent \[SENSITIVE CONTENT\], was pretty smart to convince us, ensuring a customed condition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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