--- title: "Sinch Engage Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sinch Engage the right Customer Engagement solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187336/Sinch-Engage/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Sinch Engage 4.4 (97) [View alternatives](https://www.capterra.com/p/187336/Sinch-Engage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Sinch Engage Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews LG Lori G HR CoordinatorConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “I like the features and that it allows us to create templates and insert our company logo or other images.“ August 15, 2025 Arthur D CRM ManagerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team.“ April 22, 2026 Nicholas T SalesStaffing and Recruiting, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it“ December 4, 2025 CB Colleen B Customer ServiceEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes we have to log out with error messages saying "failed to load" but this is likely due to internet access not issues with the platform itself.“ June 30, 2025 CB Colleen B Customer ServiceEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Very clear desktop layout and helps us cut office admin time significantly by reaching multiple clients in targeted campaigns.“ June 30, 2025 LH Lance H Service desk analystHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Not being able to add user 2FA myself as an admin is painful but I understand that users can reach out themselves if they need support also.“ August 27, 2025 AA Alana A TrainerOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The Support is great. If you find an issue or need assistance, the live chat is virtually instant - problem is solved quickly and effectively.“ September 10, 2025 BR Ben R ITE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “One of the sub-accounts wasn't showing delivery status until we opened a support ticket, and asked for it to be escalated.“ August 12, 2025 ## Showing most helpful reviews Showing 1-25 of 97 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer BD Used the software for: Less than 1 year ### "Generally positive" May 12, 2026 4.0 Generally positive, however the pricing model is not as flexible or attractive for smaller businesses. Aimed at larger markets. Pros Large scale business with global reach and deep resources both within product and support network. Focus on Text messaging which is required. Cons Because it is a global business it doesn't feel like SME customers and the local touch is a priority or focus. Review Source R Reviewer CRM Manager Used the software for: 3-5 years ### "Bad technical support" April 23, 2026 1.0 Pros At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. Cons Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. Review Source Nicholas T. Sales Used the software for: Less than 1 year ### "Sinch: Messaging at its finest" December 5, 2025 5.0 Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it Pros Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support Cons For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better Review Source R Reviewer Credit Accounts Officer Used the software for: 1-3 years ### "Happy Client" November 29, 2025 5.0 As an Arrears Officer, Sinch MessageMedia has been an invaluable tool in streamlining our arrears management process. The platform’s ease of use and reliable SMS delivery have allowed me to communicate with Lot owners quickly and effectively, reducing delays in payment follow-ups and improving overall response rates. One of the standout benefits is the ability to automate reminders and personalize messages, which helps maintain a professional yet approachable tone. This has led to more timely payments and fewer escalations. The reporting and analytics features also provide clear visibility into message delivery and engagement, allowing us to track performance and refine our communication strategies. Sinch MessageMedia has significantly enhanced our operational efficiency, reduced manual workload, and supported better outcomes in arrears recovery. We highly recommend it to any property management team looking to improve their communication and arrears processes. Pros What I like most about Sinch MessageMedia is its user-friendly interface and the reliability of its messaging platform. It makes communicating with clients fast and efficient, and the automation features helped streamline our workflows. The support team is also responsive and helpful whenever we needed assistance. Cons The template system setup in the SMS Messaging function as we still have to prepare the templates ahead of sending them and proof prepare them ahead of sending the messages Review Source R Reviewer Support Services Senior Officer Used the software for: 3-5 years ### "Helpful support" November 7, 2025 5.0 We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. Pros Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs Cons The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request Review Source R Reviewer Facilitator Used the software for: 3-5 years ### "Sinch is a Sinch!" October 8, 2025 4.0 Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system Pros Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages Cons I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted Review Source R Reviewer Information Technology Operations Manager Used the software for: 3-5 years ### "Sinch Message Media, Great Product, Amazing Support Staff." September 3, 2025 5.0 Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. Pros The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. Cons Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. Review Source R Reviewer IT Used the software for: 1-3 years ### "Some pros and some cons. " August 13, 2025 3.0 Overall, it's adequate - it has the basics and when it works, it works well. Support is responsive (overnight), but can take a few days to actually get things resolved. Pros Clean interface, simple and it works. The customer support responds overnight and eventually gets the job done. Cons One of the sub-accounts wasn't showing delivery status until we opened a support ticket, and asked for it to be escalated. It took a few days to get resolved. Not as many API/interface options as competitors. Review Source R Reviewer Consumer Peer Worker Used the software for: 1-3 years ### "A handy, worthwhile service" October 13, 2025 5.0 Excellent. A handy tool and quick way to SMS. It has become a key tool in communicating with clients, especially the sometimes hard to engage younger people. Pros The function to schedule appointment reminders. Especially helpful when only working part-time in the role. Cons That I need to remember to leave the window open to check for messages. I’m not alerted to them like a mobile phone. Review Source R Reviewer Customer Service Used the software for: 3-5 years ### "Awesome Easy to Use Platform for Reaching Customers Quickly and Efficiently" July 1, 2025 5.0 Overall we have been extremely happy using Since MessageMedia. It has saved us a considerable amount of time and repetitive work to send out text messages. We have set up ongoing message campaigns that has helped us generate more repeat clients. It is very user friendly and we are very happy with the service. Pros It's so easy to use to reach out to our clients as part of our marketing strategy. Very clear desktop layout and helps us cut office admin time significantly by reaching multiple clients in targeted campaigns. Cons There is nothing we think needs to be improved with the platform. Sometimes we have to log out with error messages saying "failed to load" but this is likely due to internet access not issues with the platform itself. Review Source R Reviewer Administrator Used the software for: 1-3 years ### "Fabulous Service!" August 11, 2025 5.0 Great. An easy to use service, really intuitive and great service when you need help with your account. Pros Fantastic service when you lock yourself out of your account. I was having continual account issues, and \[sensitive content hidden\] from support came in and fixed it immediately. Cons I have no cons at all. The product, service and user friendliness is unsurpassed. The support team are excellent. Review Source R Reviewer Business Analyst Used the software for: Less than 1 year ### "Customer Service" October 9, 2025 5.0 They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great. Pros Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly. Cons There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful. Review Source R Reviewer Telecommunications Technician Used the software for: Less than 1 year ### "Thanks and keep up the good work" August 27, 2025 5.0 Great. Worth the value of money, good service, fast and reliable support system. Will definitely recommend it to my friends Pros Ease of use, fast customer support and friendly response. The platform the our company is currently using is quite helpful for us. Cons Not sure what really. I don’t really know the least thing that i don’t like. As far the as platform that we are using is concerned i think all are good. Review Source R Reviewer Application Manager Used the software for: 1-3 years ### "Great Message Media Support" August 7, 2025 5.0 Very prompt and helpful customer service. Always willing to help troubleshoot when needed. Special shout out to \[sensitive content hidden\] :) Pros Customisable text messages to suit department requirements and great customer service provided quickly. Cons We are not set up to send multiple text messages for the one appointment eg 7 days, 5 days and 1 day in advance. Review Source R Reviewer Cashier Used the software for: 3-5 years ### "My messenger " November 1, 2022 4.0 My overall experience with messenger have been mostly good experiences and would recommend it to others Pros What I like most about messenger is being able to make calls and I can choose to see the other person as well Cons The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what Review Source TQ Tyler Q. Director of Business Development Used the software for: Less than 1 year ### "Awesome Solution" October 3, 2023 5.0 I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!! Pros The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration! Cons How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load. Review Source R Reviewer Shopper Support Specialist Used the software for: 1-3 years ### "Feedback" June 9, 2022 5.0 In general it is a good experience, the product is good and all my team use it daily Pros The product is easy to use, I like the most the fact that it is so quick, efficient and compact Cons The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname. Review Source R Reviewer Shopper Support Specialist Used the software for: Less than 1 year ### "Messanger Communication Platform personal review" May 29, 2022 3.0 It is okay, sometimes still very slow and shows crashes from time to time, but it is useful Pros I like the opportunity to view tickets from a offline perspective and also being able to read chats of other agents without the need of re-assign Cons i don't like how chats add up, one after the other horizontally. If at times lots of chats come in at the same time, they are not visible and just disappear once at the scrolling element of the browser page. Maybe changing the way they enter or the location of the list would help Review Source SM Shenda M. Sales support specialist Used the software for: 1-3 years ### "Messenger is a platform within a platform " January 4, 2021 4.0 Was great. Messages were sent and received fast & quick! Pros You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc.. Cons Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed. Review Source R Reviewer Medical Assistant Used the software for: 3-5 years ### "Messenger communication " January 8, 2020 5.0 My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients Pros I like that this software it’s easy to use, and up to date Cons I’m still experimenting using this software so at this moment I can’t say what I liked the least. Review Source R Reviewer Senior Digital Marketing Executive Used the software for: Less than 1 year ### "Brilliant Platform" October 10, 2019 4.0 Pros The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing. Cons The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though. Review Source R Reviewer Specialista Telemarketing, Esternalizzazioni e Supporto Strategie Di Incasso Used the software for: Less than 1 year ### "Easy to use but very effective" May 28, 2021 5.0 Pros It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided. The processes are easy to understand and apply. The integration with WhatsApp is just perfect. Cons No negative notes. At the moment I have no requests for future developments Review Source R Reviewer Business Analyst Used the software for: Less than 1 year ### "My overall experience is good." May 25, 2017 4.0 Increased show rates. Pros Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone. Cons When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state. Review Source DG Daniel G. Head of Social Media Used the software for: Less than 1 year ### "The best Messenger Platform that we ever used" September 6, 2019 5.0 Pros \- easy to use - very quick implementations - very modern - very fast for customers to react Cons \- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours Review Source R Reviewer President Used the software for: I used a free trial ### "Message Media Review" March 23, 2023 5.0 My overall experience has been great. Customer service has been responsive and it took less than 24 hours to have me completely set up. Pros Pricing and simplicity of use and customer service Cons I wish I could been fully registered with the same 8 hour window. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.