--- title: "Sinch Engage Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sinch Engage the right Customer Engagement solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187336/Sinch-Engage/reviews/" page_type: "reviews" language: "en" --- Sinch Engage 4.4 (97) [View alternatives](https://www.capterra.com/p/187336/Sinch-Engage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Sinch Engage Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews LG Lori G HR CoordinatorConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “I like the features and that it allows us to create templates and insert our company logo or other images.“ August 15, 2025 Arthur D CRM ManagerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team.“ April 22, 2026 Nicholas T SalesStaffing and Recruiting, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it“ December 4, 2025 Arthur D CRM ManagerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “There was no proactive investigation, no clear communication, and no accountability.“ April 22, 2026 CB Colleen B Customer ServiceEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Very clear desktop layout and helps us cut office admin time significantly by reaching multiple clients in targeted campaigns.“ June 30, 2025 CB Colleen B Customer ServiceEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes we have to log out with error messages saying "failed to load" but this is likely due to internet access not issues with the platform itself.“ June 30, 2025 CC Cherry C Support Services Senior OfficerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We use Sinch Message Media every day and it is an invaluable service for our charity.“ October 30, 2025 Arthur D CRM ManagerEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, this reflects a serious lack of support, reliability, and professionalism.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicholas T. Sales Staffing and Recruiting Used the software for: Less than 6 months ### "Sinch: Messaging at its finest" December 4, 2025 5.0 Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it Pros Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support Cons For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better Review Source Response from Sinch December 8, 2025 Hi Nicholas Thank you for sharing this feedback. We are glad to hear that our two way conversational messaging, multichannel options, and automation are supporting your customer engagement work. We also appreciate you calling out where the experience has not met your needs. Your points on compliance and secure routing across regions are important, and we are actively working on improvements in these areas. If you would like to discuss your use case in more detail, we are here to help and make sure you get the reliability you need at scale. Sinch Team MB Maryanne B. Credit Accounts Officer Real Estate Used the software for: 1-2 years ### "Happy Client" August 10, 2025 5.0 As an Arrears Officer, Sinch MessageMedia has been an invaluable tool in streamlining our arrears management process. The platform’s ease of use and reliable SMS delivery have allowed me to communicate with Lot owners quickly and effectively, reducing delays in payment follow-ups and improving overall response rates. One of the standout benefits is the ability to automate reminders and personalize messages, which helps maintain a professional yet approachable tone. This has led to more timely payments and fewer escalations. The reporting and analytics features also provide clear visibility into message delivery and engagement, allowing us to track performance and refine our communication strategies. Sinch MessageMedia has significantly enhanced our operational efficiency, reduced manual workload, and supported better outcomes in arrears recovery. We highly recommend it to any property management team looking to improve their communication and arrears processes. Pros What I like most about Sinch MessageMedia is its user-friendly interface and the reliability of its messaging platform. It makes communicating with clients fast and efficient, and the automation features helped streamline our workflows. The support team is also responsive and helpful whenever we needed assistance. Cons The template system setup in the SMS Messaging function as we still have to prepare the templates ahead of sending them and proof prepare them ahead of sending the messages Review Source Arthur D. CRM Manager Education Management Used the software for: 2+ years ### "Bad technical support" April 22, 2026 1.0 Pros At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. Cons Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Sinch Engage Zoho integration but does not work well.. Review Source KI Karen I. Facilitator Hospitality Used the software for: 2+ years ### "Sinch is a Sinch!" October 2, 2025 4.0 Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system Pros Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages Cons I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted Review Source Response from Sinch October 28, 2025 Hi Karen, Thank you so much for taking the time to leave us a review. We're so happy to hear that you're finding our platform easy to use and that it's helping you to stay organized and communicate effectively, especially on your busy days. We really appreciate your suggestions for improvement as well. Feedback from our customers is what helps us to make our product even better. I've passed your comments about the notification dot and the message deletion to our product team so they can take a look. We're so glad that you're loving the platform and that it's making your day-to-day management easier. Thanks again for your feedback! Sinch team JA Julio A. Information Technology Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Sinch Message Media, Great Product, Amazing Support Staff." September 2, 2025 5.0 Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. Pros The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. Cons Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. Review Source Response from Sinch September 3, 2025 Hi Julio Thank you for your thoughtful review. We’re glad to hear that our support team has made a strong impression by being responsive, knowledgeable, and committed to solving issues quickly. We understand that getting started can feel complex, especially for non-technical users, and we appreciate your feedback on this. It’s great to know that our help center resources are helping bridge that gap and that you see real value in the platform once you’re up and running. Your recognition of our support team’s willingness to go above and beyond means a lot, and we’ll be sure to pass this feedback on to them. - Sinch Team BR Ben R. IT E-Learning Used the software for: 1-2 years ### "Some pros and some cons. " August 12, 2025 3.0 Overall, it's adequate - it has the basics and when it works, it works well. Support is responsive (overnight), but can take a few days to actually get things resolved. Pros Clean interface, simple and it works. The customer support responds overnight and eventually gets the job done. Cons One of the sub-accounts wasn't showing delivery status until we opened a support ticket, and asked for it to be escalated. It took a few days to get resolved. Not as many API/interface options as competitors. Switched from [Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) The decision was made above me based on (1) price (2) having MFA Review Source Response from Sinch August 14, 2025 Hi Ben, Thanks for the feedback. We’re glad you find the interface clean and reliable, and that support was responsive. We hear you on faster escalations and more API/interface options - we’re working on both. Appreciate you choosing Sinch MessageMedia for its value and MFA features. We’ll keep aiming to make your experience exceptional. Sinch Team CB Colleen B. Customer Service Environmental Services Used the software for: 2+ years ### "Awesome Easy to Use Platform for Reaching Customers Quickly and Efficiently" June 30, 2025 5.0 Overall we have been extremely happy using Since MessageMedia. It has saved us a considerable amount of time and repetitive work to send out text messages. We have set up ongoing message campaigns that has helped us generate more repeat clients. It is very user friendly and we are very happy with the service. Pros It's so easy to use to reach out to our clients as part of our marketing strategy. Very clear desktop layout and helps us cut office admin time significantly by reaching multiple clients in targeted campaigns. Cons There is nothing we think needs to be improved with the platform. Sometimes we have to log out with error messages saying "failed to load" but this is likely due to internet access not issues with the platform itself. Review Source Response from Sinch August 11, 2025 Hi Colleen, Thanks for the great feedback - we’re thrilled to hear the platform is making it easier to reach clients, run targeted campaigns, and save time on admin work. It’s great to know our automations and scheduling tools are helping you generate more repeat business. We appreciate you noting the occasional “failed to load” message and are glad it’s not impacting your overall experience. If it ever becomes more frequent, our support team would be happy to help investigate. We’re so pleased to have you with us and look forward to supporting your continued success. Sinch Team CC Cherry C. Support Services Senior Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful support" October 30, 2025 5.0 We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. Pros Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs Cons The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request Review Source Response from Sinch November 18, 2025 Hi Cherry, Thank you for your feedback. We're glad you find our service user-friendly and valuable to your charity. We apologize for your frustrating experience with our chatbot and are working to make it more helpful and personal. We're also taking your feedback about customer support seriously and are reviewing our processes to provide a more personal experience. Sinch team DB Denyse B. Consumer Peer Worker Health, Wellness and Fitness Used the software for: 1-2 years ### "A handy, worthwhile service" October 1, 2025 5.0 Excellent. A handy tool and quick way to SMS. It has become a key tool in communicating with clients, especially the sometimes hard to engage younger people. Pros The function to schedule appointment reminders. Especially helpful when only working part-time in the role. Cons That I need to remember to leave the window open to check for messages. I’m not alerted to them like a mobile phone. Review Source Response from Sinch October 28, 2025 Thanks for the fantastic feedback! We're glad the appointment reminders are helpful and that you're finding it an effective way to communicate with clients. Regarding message alerts, you can customize your notifications to better suit your workflow. Just click your name in the bottom right of the navigation menu, go to "Notification Settings," and you can enable desktop notifications or sounds. Hopefully this helps! We're happy our platform has become a key tool for you we truly appreciate you sharing your feedback with us. Sinch team! Mark O. BD Aviation & Aerospace Used the software for: 6-12 months ### "Generally positive" May 7, 2026 4.0 Generally positive, however the pricing model is not as flexible or attractive for smaller businesses. Aimed at larger markets. Pros Large scale business with global reach and deep resources both within product and support network. Focus on Text messaging which is required. Cons Because it is a global business it doesn't feel like SME customers and the local touch is a priority or focus. Review Source Response from Sinch May 13, 2026 Hi Mark, thank you for your review! We’re glad you value our global reach and deep resources in text messaging. We also genuinely appreciate your honest feedback regarding our pricing model and SME support. Businesses of all sizes are incredibly important to us, and we are sorry if you felt a lack of that "local touch." We take your comments seriously and will share your insights with our team as we continually work on ways to better serve our smaller business customers. Thank you again for helping us improve! MS Michelle S. Administrator Insurance Used the software for: 1-2 years ### "Fabulous Service!" August 7, 2025 5.0 Great. An easy to use service, really intuitive and great service when you need help with your account. Pros Fantastic service when you lock yourself out of your account. I was having continual account issues, and \[sensitive content hidden\] from support came in and fixed it immediately. Cons I have no cons at all. The product, service and user friendliness is unsurpassed. The support team are excellent. Review Source Response from Sinch August 11, 2025 Hi Michelle, Thanks for the kind words - we’re so pleased to hear our support team was able to resolve your account issues quickly and that the platform feels intuitive and easy to use. We’ll make sure your feedback reaches the team member you mentioned. It’s great to know you’ve had such a positive experience with both the product and our service. We’re here whenever you need us. Sinch Team WL William L. Business Analyst Automotive Used the software for: Less than 6 months ### "Customer Service" October 7, 2025 5.0 They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great. Pros Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly. Cons There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful. Review Source Response from Sinch October 28, 2025 Hi William, Thank you so much for your fantastic review! We are so pleased to hear that our support team was able to resolve your issue within minutes. Providing fast, friendly, and effective support is our top priority, and your feedback is a wonderful affirmation of our team's hard work. We're delighted that your experience has been so positive. Thank you for being a valued customer, and please don't hesitate to reach out if you need anything at all in the future. Sinch team JN Joel N. Telecommunications Technician Computer Networking Used the software for: Less than 6 months ### "Thanks and keep up the good work" August 26, 2025 5.0 Great. Worth the value of money, good service, fast and reliable support system. Will definitely recommend it to my friends Pros Ease of use, fast customer support and friendly response. The platform the our company is currently using is quite helpful for us. Cons Not sure what really. I don’t really know the least thing that i don’t like. As far the as platform that we are using is concerned i think all are good. Review Source Response from Sinch August 28, 2025 Hi Joel, We really appreciate you taking the time to share your experience! We’re so glad to hear that you find the platform easy to use and that our support team has been quick and friendly when you need them. It’s great to know the tools are helping your company and delivering value. Your recommendation means a lot to us, and we’ll keep working to make sure your experience stays just as smooth and reliable. - Sinch Team ES Eva S. Application Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Message Media Support" August 6, 2025 5.0 Very prompt and helpful customer service. Always willing to help troubleshoot when needed. Special shout out to \[sensitive content hidden\] :) Pros Customisable text messages to suit department requirements and great customer service provided quickly. Cons We are not set up to send multiple text messages for the one appointment eg 7 days, 5 days and 1 day in advance. Review Source Response from Sinch August 11, 2025 Hi Eva, Thanks a lot for your great feedback - we’re glad to hear you’re finding the messaging customisation useful and that our customer service team has been prompt and helpful. We’ll be sure to pass on your shout-out to the team member you mentioned. We appreciate you noting the limitation around sending multiple reminders for a single appointment. We’ll share this with our product team so they can explore options to make this process easier in the future. Sinch Team JM Jessie M. Cashier Retail Used the software for: 2+ years ### "My messenger " October 21, 2022 4.0 My overall experience with messenger have been mostly good experiences and would recommend it to others Pros What I like most about messenger is being able to make calls and I can choose to see the other person as well Cons The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what Review Source TQ Tyler Q. Director of Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Awesome Solution" October 2, 2023 5.0 I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!! Pros The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration! Cons How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load. Review Source VD Vera D. Shopper Support Specialist Consumer Services Used the software for: 1-2 years ### "Feedback" June 7, 2022 5.0 In general it is a good experience, the product is good and all my team use it daily Pros The product is easy to use, I like the most the fact that it is so quick, efficient and compact Cons The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname. Review Source CB Cristiana B. Shopper Support Specialist Food & Beverages Used the software for: Less than 6 months ### "Messanger Communication Platform personal review" May 25, 2022 3.0 It is okay, sometimes still very slow and shows crashes from time to time, but it is useful Pros I like the opportunity to view tickets from a offline perspective and also being able to read chats of other agents without the need of re-assign Cons i don't like how chats add up, one after the other horizontally. If at times lots of chats come in at the same time, they are not visible and just disappear once at the scrolling element of the browser page. Maybe changing the way they enter or the location of the list would help Review Source SM Shenda M. Sales support specialist Mining & Metals Used the software for: 1-2 years ### "Messenger is a platform within a platform " December 30, 2020 4.0 Was great. Messages were sent and received fast & quick! Pros You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc.. Cons Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed. Review Source AV Alba V. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Messenger communication " January 7, 2020 5.0 My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients Pros I like that this software it’s easy to use, and up to date Cons I’m still experimenting using this software so at this moment I can’t say what I liked the least. Review Source OP Ollie P. Senior Digital Marketing Executive Health, Wellness and Fitness Used the software for: 6-12 months ### "Brilliant Platform" October 8, 2019 4.0 Pros The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing. Cons The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though. Review Source GM Giulietta M. Specialista Telemarketing, Esternalizzazioni e Supporto Strategie Di Incasso Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use but very effective" May 27, 2021 5.0 Pros It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided. The processes are easy to understand and apply. The integration with WhatsApp is just perfect. Cons No negative notes. At the moment I have no requests for future developments Review Source RA Rovshan A. Business Analyst Utilities Used the software for: 6-12 months ### "My overall experience is good." May 25, 2017 4.0 Increased show rates. Pros Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone. Cons When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state. Review Source DG Daniel G. Head of Social Media Food & Beverages Used the software for: 6-12 months ### "The best Messenger Platform that we ever used" September 5, 2019 5.0 Pros \- easy to use - very quick implementations - very modern - very fast for customers to react Cons \- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours Review Source CP Christopher P. President Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Message Media Review" March 22, 2023 5.0 My overall experience has been great. Customer service has been responsive and it took less than 24 hours to have me completely set up. Pros Pricing and simplicity of use and customer service Cons I wish I could been fully registered with the same 8 hour window. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.