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"Passportal manage password easily"
Suhailah S. - Administrative AssistantJuly 7, 2021
STARTING PRICE
$18
per month
per feature
EASE OF USE
4.2/5
Based on Capterra user reviews
N-able Passportal is an encrypted and efficient password and credential management solution built for MSPs, offering credential injection, reporting, auditing, password change automation, and privileged client documentation capabilities designed to streamline the technician's day by providing essential documentation at their fingertips to standardize service delivery and expedite issue resolution.
Provider
N-able
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Documentation, Live Online
Support
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Ideal for MSP and/or internal IT services teams that need easy-to-use, simple, cloud-based password security and IT documentation in co-managed IT environments.
Content Source: Passportal
Green rating bars show the winning product based on the average rating and number of reviews.
Passportal Reviews
Pros
The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device.
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.
Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.
Cons
The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well.
I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access.
So many users complained about having to use a password manager.
The integration with ConnectWise Automate and Control seems a little delayed. And sometimes doesn't show up at all if the serial number isn't populated in Automate.
"Passportal manage password easily"
Pros: Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.
Cons: I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.
"Passportal gets a pass"
Overall: We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.
Pros: I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.
Cons: The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.
"N-Able Aka Passportal / Solarwinds"
Overall: This company follows the same bad sales as solarwinds make sure all pricing and term in on the contract, my Solarwinds sales person for my backup [SENSITIVE CONTENT] was horrible told me I was going to get credit for 3 months never did and they never, never called sent emails never responded. Changing the name is not enough stay away.
Pros: Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly.
Cons: From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience
"Best tool in our arsenal"
Overall: We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.
Pros: Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier
Cons: We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.
"Very happy with Passportal"
Pros: It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.
Cons: There are some customization aspects which are still lacking, but are on the roadmap.
