# Passportal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Passportal the right Password Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187345/Solarwinds-Passportal/reviews --- Passportal 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Passportal Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews IH Ian H Technical ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use, fast, secure, can't complain!“ August 12, 2022 Suhailah S Administrative AssistantRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.“ July 7, 2021 VG Vera G dispatch SupervisorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed.“ April 6, 2021 JD Joe D PresidentComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved.“ March 17, 2022 VG Vera G dispatch SupervisorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “easy to use, setup and store passwords. “ April 6, 2021 VB Vincent B Systems EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the auto fill does not work and does not provide an error.“ September 11, 2020 JD Joe D PresidentComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Changing the name is not enough stay away.“ March 17, 2022 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly Speers I. Owner / Principal IT Consultant Computer & Network Security Used the software for: 6-12 months ### "Passportal Ocular +Docs is helping us prevent brain drain" September 25, 2019 4.0 our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place. Pros How easy we keep records of our client's setup and secure their credentials. Cons there is a bit of a learning curve but support is helpful getting over the humps. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal price and lack of meeting commitments other companies had mentioned to us about IT Glue not livving up to. Review Source VR Verified Reviewer Senior Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Has potential but not there yet" July 25, 2019 4.0 We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features". The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow. The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed. Pros The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought. Cons It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back. - Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before. - There is not alerts for domain or certificates about to expire. - SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures. - No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal As mentioned before, IT Glue reps (Kaseya in general) are jerks. They invent offers that last until "this Friday" to try to force the sale and when you are ready to sign in, there is a lots of add-ins to the final price; and they try to lock you up for three or more years. Switched from [Secret Server Password Manager](https://www.capterra.com/p/103209/Secret-Server-Password-Manager/) SS was on-prem and its mobile app sucks. Review Source MF Michael F. Operations Analyst Information Technology and Services Used the software for: 6-12 months ### "From implementation to party of our daily rotation" August 20, 2019 3.0 The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue. Pros Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords. Cons There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal Cost and it covered the main function we need it for Review Source Jason P. President Information Technology and Services Used the software for: Less than 6 months ### "Zero Complaints" July 25, 2019 5.0 Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients. My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients. Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use! Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management! Pros Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system! Cons As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Passportal We were attempting to transition to MSP Manager, and our documentation didn't quite fit the platform. It helped in some cases, but not in many other areas. Ultimately, we didn't utilize it daily as we should have. Many people recommended IT Glue, but Passportal offered the nicer package of reselling to clients. Teams+OneNote was an option we considered, but it would have been more akin to Evernote and I knew we needed a system better capable of "relating" bits of data together for a client. Switched from [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Both our prior "note" taking system and then our ticketing tool that includes many features for customer documentation within it were a bit clunky to use in practice. Now that SolarWinds has acquired Passportal, I'm hoping they plan to integrate it with MSP Manager so we can benefit from both products equally. Review Source KB Kyle B. Owner Information Technology and Services Used the software for: 6-12 months ### "Passportal has organize and streamlined my MSP" September 26, 2019 5.0 Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!! Pros I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!! Cons The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal It fit the needs of my business better than the other options while doing so at a better price point. Review Source AF Andrew F. Owner Computer Networking Used the software for: Less than 6 months ### "Pretty good so far." October 7, 2019 5.0 Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful. Pros It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits. Cons There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal It's distributed through Pax8, not developed in Australia, and we already use N-Central and wanted the integration between Passportal and our RMM. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence didn't have any way of automatically capturing our passwords as we put them in or give us a secure tool for giving our customers to manage their passwords. Review Source TK Todd K. President Information Technology and Services Used the software for: 6-12 months ### "Good password manager / OK document manager" October 8, 2019 3.0 So far things have been good and not having to email sensitive passwords to clients is a huge bonus. Clients we have deployed to Sites enjoy being able to manage company and personal passwords outside of browser password managers. Documents portion can use some work to make things link better but it’s a good start. Pros The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal. The mobile app is efficient and handy when onsite. The fact they are a Canadian Company was also very important. Cons The inability to share docs with client Sites is a big feature we are waiting for. A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome. Lastly, no integration with Kaseya BMS/VSA causes duplication of data. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal The priority was on password management and that is what we were really after. Pricing did come into play as well as we are a small team. Not sure if price is still a factor today since IT Glue changed their minimum purchase. Review Source Tom S. Technical Architect Information Technology and Services Used the software for: 6-12 months ### "Enterprise password management" February 19, 2020 4.0 Very please with the solution, it makes it easier and more secure to login to multiple customer environments. Pros I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves. Cons There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/) Reason for choosing Passportal Because it is the only solution that truly offered password management for an MSP Review Source Joseph M. President Information Technology and Services Used the software for: 6-12 months ### "PassPortal" October 4, 2019 5.0 We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients. Pros What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit. Cons Initial setup was not so intuitive and needed to run through the training twice. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal The ability to private label this product as well as the price point. Review Source Amanda S. Director Computer & Network Security Used the software for: 6-12 months ### "Helps keep brain drain down." September 28, 2019 5.0 makes my day to day of keeping the documents updated and ready for when they are needed easier. Pros All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great. Cons the same thing I love, the security to log in and the time out. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal the boss made the call due to security and customer service by the Passportal team. Review Source EP Eli P. Centralized Services Manager Information Technology and Services Used the software for: 1-2 years ### "Quality Product, but a Step Behind Competitors" June 10, 2021 4.0 Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality. Pros Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily. Cons There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better. Review Source RC Ryan C. Owner Information Technology and Services Used the software for: 1-2 years ### "PassPortal Review" September 25, 2019 4.0 Pros The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work. Cons It's pretty slow going between sections and clients. While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets. Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal The password manager seemed to be better. Review Source NR Nick R. Infrastructure Manager Information Technology and Services Used the software for: 6-12 months ### "Changed the way the business operates." July 26, 2019 5.0 The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved. Having the ability for our technicians to have their own secure vault for corporate credentials has also improved our overall security. Pros Access to the portal on any devices at any time. Portal is well designed and extremely fast to use. Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us. Cons After using the software for nearly 6 months we have found no issues. Reason for choosing Passportal The demo we received from the sales team at Passportal was incredibly thorough and meant we were impressed by the host of features from the beginning. Review Source AB Arthur B. General Manager Computer & Network Security Used the software for: 6-12 months ### "Passportal essential in today's password reality" July 25, 2019 5.0 Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous. Pros I simply does what it is supposed to do without any unnecessary complexity. Cons We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means. Reason for choosing Passportal Their approach to security is one that we feel has great value. The interface is intuitive and the product works well. Review Source VG Vera G. dispatch Supervisor Information Technology and Services Used the software for: 1-2 years ### "keep track of passwords securely" April 6, 2021 5.0 nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier. Pros easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements. Cons Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password. Review Source OP Ollie P. Technical Manager Information Technology and Services Used the software for: 1-2 years ### "General" September 27, 2019 5.0 Good Pros Nice looking, good integrations for current software Cons Every time you choose another entry the page refreshes! Alternatives considered [Secret Server Password Manager](https://www.capterra.com/p/103209/Secret-Server-Password-Manager/) Reason for choosing Passportal Price and integration into current systems Review Source VR Verified Reviewer Service Manager Information Technology and Services Used the software for: 1-2 years ### "Changed the way our technicians function!" August 13, 2019 4.0 Pros Modules are flexible and helped us work within AzureAD in a way we were previously unable to leverage with the level of security that PassPortal allows. Cons Organization key is a silly way to add a layer of MFA to the system. I would have preferred a licensed authenticator. Review Source Lachlan B. Managing Director Computer & Network Security Used the software for: Less than 6 months ### "Review" July 26, 2019 4.0 Pros Simplicity, and ease of use for all team members. Cons Some issues with Browser add-ons and lacking some integrations that are on the road map. Alternatives considered [PST Password Remover](https://www.capterra.com/p/178658/PST-Password-Remover/) Reason for choosing Passportal MSP Program. Review Source TT Troy T. Delivery Manager Information Technology and Services Used the software for: Less than 6 months ### "Advance using Passportal" July 25, 2019 5.0 The experience with the product has been greatly received from our Team and we are seeing a lot more efficiently within the team as they can go to a client, find the required information and get the job done. Also with the integration of Solarinds RMM our team are spending more time in Passportal and less in RMM because everything can be accessed from one location. Pros When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM. Cons The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application. Reason for choosing Passportal N/A Review Source BW Benjamin W. Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Best password manager on the market" October 2, 2019 4.0 Very good - it has replaced my personal business password manager lastpass for all day to day work related passwords Pros the diversity of the platform makes it easy to find something for every required scenario Cons nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details Review Source JC Jason C. IT Services Manager Information Technology and Services Used the software for: Less than 6 months ### "Good service, solid features, questionable overall business tactics" August 1, 2019 4.0 Pros It's easy to use, secure and seems to get regular development. Cons No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady. Alternatives considered [Secret Server Password Manager](https://www.capterra.com/p/103209/Secret-Server-Password-Manager/) Review Source DN Dan N. President Information Technology and Services Used the software for: 6-12 months ### "Better than advertised" August 20, 2019 5.0 This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake. Pros I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team. Cons I really don't have anything negative to say. Review Source JB Jon B. Coo Information Services Used the software for: 1-2 years ### "Amazing product for password protection " September 25, 2019 5.0 Pros Easy to use and easy to setup and easier to administor Cons I would like it to with work with all applications Review Source SD Serge D. OPS Manager Information Technology and Services Used the software for: Less than 6 months ### "Great & secure password and documentation solution!" September 26, 2019 5.0 Our cusotmer passowrds are now more secure than ever. The documentation per customer is now more structured and we are even making money by reselling Passportal Sites to customers. Pros Storing our customer's passwords securely was very important. The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer. Cons From a functionality point of view, all is working well. I'd love to see a community or support site where people can share their custom templates. Reason for choosing Passportal more value for money Review Source SD Steve D. Director Information Technology and Services Used the software for: Less than 6 months ### "Peace of mind" October 1, 2019 5.0 Overall it was an easy decision, easy implementation and overall great solution. Pros It is comforting know that our sensitive data is secure! Cons It can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con. Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Passportal It best fitted our needs. Review Source Similar Products Featured