--- title: "gominga Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about gominga Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/187386/gominga-review-manager/" page_type: "product" language: "en" --- # gominga Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) gominga ## What is gominga? gominga is an online review management solution that helps businesses monitor, analyze, and respond to customer reviews, ratings, and questions across global platforms. The system manages product, location, mobile app, and web shop reviews in one centralized place. Key features include consumer insights for understanding customer needs, engagement tools for building loyalty through prompt responses, and technical integrations for workflow embedding. The solution covers platforms including Amazon, Google, Trustpilot, and Walmart, providing control over online reputation. gominga presents feedback in an intuitive interface, transforming customer comments into actionable insights that drive product improvements and marketing optimization. The system streamlines review management processes, allowing businesses to maintain a consistent brand presence across digital touchpoints while delivering exceptional customer experiences. ## What is gominga used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for gominga?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gominga.com&name=gominga) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### gominga 4.5 (10) VS. [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price Contact vendor Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.8 (57) Value For Money 4.7 (9) Value For Money 4.9 (51) Customer Service 5.0 (10) Customer Service 4.9 (51) ## gominga alternatives [4.7 (706)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (102)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [View all alternatives](https://www.capterra.com/p/187386/gominga-review-manager/alternatives/) ## FAQs about gominga Overview ### Which roles and teams benefit most from gominga? gominga is most used by e-commerce, digital, and product management teams that need to monitor marketplace presence, manage product content, and improve customer experience. Sales, marketing, and post-sale support leaders use it to protect brand performance, while executives and general managers rely on it for visibility into operational and commercial outcomes. Answer based on 10 reviews Overview ### What company size and specific industries is gominga built for? gominga is designed for companies and brands of any size that need to manage product, location, app, or shop reviews. It serves all industries and geographies, making it suitable for businesses across retail, services, software, and other sectors that handle customer feedback. Features and Usability ### What are the key features of gominga? gominga offers customer engagement tools for review monitoring, response management, and feedback management. It also includes ratings and reviews tracking, sentiment analysis, real-time notifications, customizable reports, and activity dashboards. Additional features include search and filter, data import/export, multi-language support, and third-party integrations. Integrations ### Which third-party tools and platforms does gominga integrate with? gominga integrates with five third-party platforms: Bazaarvoice, Microsoft Power BI, Otto, Trustpilot, and Zendesk Suite. These integrations cover review management, analytics, marketplace, and support workflows, giving teams direct connections to key tools in customer feedback and service operations. Getting Started and Support ### What training and onboarding options does gominga offer? gominga provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for product information and setup steps. Getting Started and Support ### What customer support options does gominga offer? gominga provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available here, so support quality, response speed, and user satisfaction cannot be described from reviewer evidence. ## Features AI summary Based on 2,178 Review Management reviews Capterra reviewers highlight these as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) gominga includes **Feedback Management** and **Review Monitoring**, giving teams a way to collect customer input and keep track of reviews across channels. However, it does not offer **Review Request**. Instead, it provides **Negative Feedback Management** (**53%**) and **Customer Experience Management** (**45%**), which can help businesses respond to issues faster and improve the overall customer journey, allowing teams to protect brand reputation and make better service decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Commenting/Notes Leave comments and notes on documents for others to view gominga 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 4.7 (9) Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/)[ Otto](https://www.capterra.com/p/214403/Otto/) ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AG Andreas G. CEO Retail ### "Most powerful review management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2021 We use the tool daily for our Amazon reviews. Without the tool we won´t be able to get an market overview! We also use the tool to look what customers of our competitors think about similar products to imporve our product line. Pros We like most to get a well founded knowledge about our customer reviews. Cons We got a good support to get the tool started. Support is very good available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marco B. E-Commerce Manager Consumer Electronics ### "Perfect support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2019 I can recommend this software without any doubt. Very good system to manage customer reviews and questions. Pros The ease of use of gominga is great. You simply click through reviews and questions, can switch directly to Amazon sites and even react to customer posts directly. Cons Rarely, there are problems because of getting "old" reviews/questions and links need to be edited. But customer support is very good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director Post Sale Support Consumer Goods ### "entering new business insights " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2019 Very fast acting and customer focused Gominga Sales- & Service Team that is eager to grow and been willed to act flexible where needed. Pros \- Software runs stabile and is reliable - One System that collects most of our Sales Platforms and its upcoming Product Ratings / Product FAQ´s - good visualization of Product Rating development either by single unit or brand Cons \- Main Dashboard view (more graphics to get a quicker overall overview) - System has minor problems when using different Internet Browsers such as example Google Chrome Reasons for choosing gominga Gominga is a european headquartered organization, that acts in Line with GDPR Standards and same time understands from an cultural background the partial different requirement of main EMEA markets such as example Germany and its local characteristics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2019 Thanks for taking the time to leave us a review. We'll be sure to let the team know of your feedback. Regarding Google Chrome we never heard of this before and will get to this topic quickly. Our team is allready working on graphics - to provide our customers with even quicker overviews. Please don't hesitate to get in touch in the future with any questions or concerns. Your gominga team. MS Melissa S. Student Assistant, Product Management, Gaming Consumer Electronics ### "Review of gominga" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 21, 2019 Pros I like that all of the reviews and questions from Amazon are in one place that is organized and that I can easily see how many questions and reviews need to be answered. Cons I do not like that when I reply to a review or question, I am unable to edit it myself. It is a bit of a pain having to write to the support team to ask them to edit my replies. I would prefer if I could edit it myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2019 Hello Melissa, thanks for taking the time to leave us a review. Please don't hesitate to contact us in the future with any questions or concerns - your gominga team. JL Jin-Su L. Junior Product Manager Consumer Electronics ### "Review from the view of someone who is not actively using it." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 21, 2019 The last meeting has given us some valuable insights on how we can make the most out of the product we bought from you. Especially looking our product descriptions on amazon and then seeing the amount of questions we receive, that was very eye-opening. Thank you for that! Pros It gives our customer support guys a tool to work with & helps them save time, identify reoccurring issues and so on. Cons Our users do not have possibility to edit review & question answers ourselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2019 We appreciate the feedback, Jin-Su - and thank you very much for taking time to leave this review, your gominga team XK Xenofon K. Student Assistant - Product Management, Gaming Consumer Electronics ### "Gominga review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2019 Pros Multi-Platform Insight and useful tool to respond to reviews Cons Interface could be improved and provide more solutions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2019 Thank you for leaving your review, Xenofon. We appreciate your feedback and will share it with our team. Your gominga team MH Mathias H. Director Sales and Marketing Computer Software ### "Best in class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2019 \+ We were able to improve our quality management and product management. Thanks to gominga our customers have a direct voice to our sales, marketing, product management and customer care teams Pros \+ One centralized platform in which you are able to handle, monitor and delegate product reviews + Innovative company with a great understanding of Ecommerce markets + Increases revenue due to the fact that interaction with customer reviews is very important during the buying process Cons \- It's hard to find negative parts about that software solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2019 Thank you for leaving a review Mathias! We are so glad to hear about your positive experience with gominga. We will pass on your feedback to our team. Thank you, your gominga team RH Ralph H. Partner Management Consulting ### "Advanced solution for customer engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2019 gominga really helps my clients to get control of the complex review Topic, as well as to generate further insights for product and service dev Pros comprehensive solution to engage with customers, pre and after purchase. smart and efficient processes to solve roles and responsibilities challenges Cons platform coverage in some markets and sectors could be optimized Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2019 Thank you for leaving your review, Ralph. We're glad that you find great value in our products and services, Thank you, gominga - team HH Holger H. Head of Digital Consumer Electronics ### "Great choice!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2019 The consideration phase of our customers has changed dramatically. Our owned media play an ever smaller role during the decision phase of our customers. On the other hand, user generated content, such as reviews, supports the purchase decision more strongly. gominga helps us to become visible with qualified reviews and to counteract bad ones! Pros \- High time savings in handling reviews - Positive impact on sales - Terrific support Cons Nothing to complain about. gominga helps us achieve our Goals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2019 Thank you for leaving your review, Holger. We're happy to hear that you find our products easy to use and that you're seeing great results. Thank you, your gominga team. RR Ralf R. General Manager Online Media ### "Great tool for review management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2019 Pros Very easy and intuitive handling. All relevant data at one glance Cons Labelling is time consuming. No more cons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2019 Hello Ralf, we appreciate you taking the time to leave a review and love to hear that our product and services have been valuable for your team! Thank your very much, your gominga-team [View all Reviews](https://www.capterra.com/p/187386/gominga-review-manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.