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OneView Communications Analytics from Donoma Software is call analytics software for Cisco Unified Communications platforms. It provides real-time visibility into call volumes, trunk line utilization, abandonment rates, and other key performance indicators. This enables IT teams to quickly troubleshoot issues and optimize resource allocation. OneView integrates data from both Cisco Unified Communications Manager and Cisco Unified Contact Center Express for a unified view of call activity. The software features graphical dashboards, customizable alerts, automated report delivery, and animated call flow visualization. These capabilities give users actionable insights into system performance, call responsiveness, and customer experience.
Provider
Donoma
Located In
United States
Foundation
2004
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Email/Help Desk, Phone Support
IT operations managers and directors, communications managers, department managers, customer service managers, call center managers, and business analysts and decision makers.
Content Source: Donoma OneView
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