# Omnis Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Omnis Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/187406/eXsight-Omnis-Contact-Center --- # Omnis Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Omnis ## What is Omnis? Omnis is a contact center software that enables seamless omnichannel customer experiences. It enables contact centers to engage customers via voice, email, SMS, social media, web chat, and more. Its unified agent interface allows management of tasks across channels from a single dashboard, providing real-time visibility into customer information and interactions for personalized service. Advanced self-service capabilities, enabled by AI, allows automated voice and chat interactions. Omnis features an open API for integration with platforms, including Salesforce and Microsoft Teams, real-time monitoring tools, and supports disaster recovery. ## What is Omnis used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Omnis?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mtsint.com&name=Omnis) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Omnis 0.0 VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $55 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (324) Value For Money 0.0 (0) Value For Money 4.7 (251) Customer Service 0.0 (0) Customer Service 4.8 (316) ## Omnis alternatives [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Omnis Overview ### What company size and specific industries is Omnis built for? Omnis is designed for organizations in retail, hospitality, healthcare, government, education, and financial services. The vendor description does not specify a company size, so its target market appears to span businesses and public-sector organizations across these industries. Features and Usability ### What are the key features of Omnis? Omnis offers call center management features such as automatic call distribution, IVR, queue management, call routing, and agent interface tools. It also includes outbound and inbound call center support, predictive and progressive dialers, call logging and recording, real-time monitoring, reporting/analytics, and multi-channel communication through chat, live chat, email management, and messaging. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Omnis integrate with? Omnis connects natively to Dynamics 365, Freshdesk, Microsoft Teams, ServiceNow, and WhatsApp. These integrations cover CRM, support, and communication workflows, giving Omnis users direct connections to widely used business platforms. Getting Started and Support ### What training and onboarding options does Omnis offer? Omnis provides documentation for teams getting started with the product. Documentation offers written reference material that users can review during setup, feature learning, and day-to-day use. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Omnis offer? Omnis provides email/help desk, a knowledge base, and phone support. These channels give users direct contact options and self-service help for common questions. No reviewer feedback about support quality is available here, so only the listed support methods can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Omnis 36 features Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Turns text into natural sounding speech Get Advice We can help you find the software with the features you need. ## Pricing Basic $55.00 ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.