Best For

Omnichannel Contact Software solution

Product Details

Unified and Integrated Environment, where businesses control all channels seamlessly. Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels.

Contact Details

MTS IntegraTRAK

http://www.mtsint.com

Founded in 1983

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

eXsight Omnis Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

eXsight Omnis Reviews

Showing 5 of 14 reviews
Overall
4.3/5
Ease of Use
4.2/5
Customer Service
4.7/5
James O.
Network Engineer
Government Administration, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 3, 2016

“Solid call accounting software”

OverallWe have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.
ProsIt is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.
ConsThere is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!
Recommendations to other buyersIt works great with our shoretel system!
Source: Capterra
October 3, 2016
Cynthia Y.
Telecommunications Manager
Banking, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
October 5, 2016

“Great Product”

OverallOverall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.
ProsHow easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.
ConsNone that come to mind.
Recommendations to other buyersNot at this time.
Source: Capterra
October 5, 2016
Kris A.
Facility Coordinator
Facilities Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
October 3, 2016

“Great software for our needs”

OverallMTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.
ProsFunctionality
ConsCan be initially tough when you first use it
Recommendations to other buyersNone
Source: Capterra
October 3, 2016
Stephen L.
Telecomm
Government Administration, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
October 4, 2016

“Call Accounting”

OverallSo far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.
ProsReporting
Conslack of phone number reporting
Recommendations to other buyersJust make sure you have recommended resources applied.
Source: Capterra
October 4, 2016
F c.
Comm Engineer
Utilities, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 4, 2016

“TEM Product”

OverallOUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless
ProsEase of use
ConsSometimes the reports are hard to build, very small number of times
Source: Capterra
October 4, 2016