--- title: "Omnis Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Omnis Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/187406/eXsight-Omnis-Contact-Center/" page_type: "product" language: "en" --- # Omnis Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Omnis ## What is Omnis? Omnis is a contact center software that enables seamless omnichannel customer experiences. It enables contact centers to engage customers via voice, email, SMS, social media, web chat, and more. Its unified agent interface allows management of tasks across channels from a single dashboard, providing real-time visibility into customer information and interactions for personalized service. Advanced self-service capabilities, enabled by AI, allows automated voice and chat interactions. Omnis features an open API for integration with platforms, including Salesforce and Microsoft Teams, real-time monitoring tools, and supports disaster recovery. ## What is Omnis used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Omnis?[Manage this product listing](https://www.g2.com/products/mtsa-omnis/claim_requests/new?auto=true) ## Omnis Overview Updated September 2026 AI summary Omnis offers cloud-based call center and contact center solutions for businesses of all sizes, supporting both inbound and outbound operations. It includes features such as automatic call distribution, IVR, call logging, call monitoring, and reporting tools. With options for multi-channel communication and integrations via API, Omnis enables teams to manage customer interactions and monitor performance efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Omnis 0.0 VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $55 per user, per month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (888) Value For Money 0.0 (0) Value For Money 3.9 (798) Customer Service 0.0 (0) Customer Service 4.1 (819) ## Omnis alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115213/uContact/) ## FAQs about Omnis Overview ### What company size and specific industries is Omnis built for? Omnis is designed for organizations in retail, hospitality, healthcare, government, education, and financial services. The vendor description does not specify a company size, so its target audience appears to span businesses and institutions across these sectors rather than a single segment. Features and Usability ### What are the key features of Omnis? Omnis includes call center management, automatic call distribution, IVR, and queue management for inbound and outbound calling. It also offers auto-dialer, predictive dialer, and progressive dialer functions, plus call logging, call recording, real-time monitoring, reporting and analytics, chat/messaging, email management, and contact management. Integrations ### Which third-party tools and platforms does Omnis integrate with? Omnis integrates with 5 third-party platforms: Dynamics 365, Freshdesk, Microsoft Teams, ServiceNow, and WhatsApp. These catalog integrations cover CRM, support, and communication workflows, giving Omnis connections to widely used business systems for customer service and team collaboration. Getting Started and Support ### What training and onboarding options does Omnis offer? Omnis provides documentation for teams getting started with the product. Documentation offers written reference material for setup steps, feature explanations, and ongoing use, giving users a self-paced resource to consult as needed. Getting Started and Support ### What customer support options does Omnis offer? Omnis provides Email/Help Desk, Knowledge Base, and Phone Support. Support details are limited in the catalog, and there is no reviewer feedback about response speed or helpfulness to describe the user experience with these channels. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Omnis supports all three of the features reviewers identify as most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and maintain better control over call center activity. Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Omnis 36 features ### All Features - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $55.00 ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.