---
title: "Juvonno Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Juvonno Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more."
source_url: "https://www.capterra.com/p/187418/Juvonno/"
page_type: "product"
language: "en"
publication_date: "2026-11-03"
---

# 

 Juvonno Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Juvonno

## What is Juvonno?

Simplify clinic operations and scale effortlessly with Juvonno—the all-in-one electronic medical records (EMR) software built to grow with you. Manage scheduling, billing, charting, reporting, patient communication, and telehealth from one flexible, customizable solution. Juvonno’s unmatched flexibility supports health practices of all sizes and disciplines with customizable workflows, location settings, forms, and charts. Stay HIPAA, PIPEDA, and PCI compliant while accessing your practice anytime, anywhere. Full-service onboarding, flexible data migration, and dedicated support make switching easy. Easily customize workflows, control user access, and connect your favorite tools through built-in integrations or Juvonno’s open API. Now featuring AI-powered charting, integrated online payments, and direct billing to Claims MD—saving you time and helping you get paid faster.

## What is Juvonno used for?

[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Overall rating

Based on 59 user reviews

Reviews sentiment

Positive

93%

Neutral

2%

Negative

5%

Starting price

CA$55

Other, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Chiropractic / 2026
-   Electronic Medical Records / 2026
-   Medical Practice Management / 2025
-   Patient Engagement / 2025
-   Patient Portal / 2025
-   Physical Therapy / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Appointment Scheduling / 2026
-   Chiropractic / 2026
-   Electronic Medical Records / 2026
-   Massage Therapy / 2026
-   Medical Billing / 2026
-   Medical Practice Management / 2026
-   Patient Engagement / 2026
-   Patient Management / 2026
-   Patient Portal / 2026
-   Patient Scheduling / 2026
-   Physical Therapy / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Chiropractic / 2026
-   Electronic Medical Records / 2026
-   Massage Therapy / 2026
-   Medical Billing / 2026
-   Medical Practice Management / 2026
-   Patient Management / 2026
-   Patient Scheduling / 2026
-   Physical Therapy / 2026

## Juvonno alternatives

Highest Rated

[4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/)

Starting price

$19.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (3,690)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/)

Starting price

$24.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/187418/Juvonno/alternatives/)

## FAQs about Juvonno

Overview

### Which roles and teams benefit most from Juvonno?

Juvonno is most used by physiotherapists, massage therapists, occupational therapists, and chiropractors who manage patient appointments, clinical documentation, and treatment schedules. Clinic owners, managers, and operations leaders rely on it for staff coordination, billing oversight, and practice administration. Front-desk and patient-care teams use it to book visits, manage patient communications, and maintain records.

Answer based on 58 reviews

Overview

### What company size and industries is Juvonno built for?

Juvonno is cloud-based clinic management software for growing small practices, with 97% of reviewers from small businesses. It also serves midsize organizations, which represent 3% of reviewers. Its users are primarily in Health, Wellness and Fitness (55%), Medical Practice (21%), and Hospital & Health Care (19%).

Answer based on 58 reviews

Features and Usability

### What are the key features of Juvonno?

Juvonno includes appointment scheduling, online booking, and confirmations/reminders for managing patient visits, including rescheduling and calendar-based schedules. It also provides secure SMS messaging, mobile access for managing clients on the go, and patient portals. Practice management functions cover billing and invoicing, patient records, and online payments.

Answer based on 14 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Juvonno starts at CA$55 per month for the Lite plan, while Premium costs CA$99 per month and Enterprise uses custom pricing. Lite includes scheduling, charting, invoicing, online payments, and telehealth. Pricing is based on concurrent users, and some reviewers say the model can save money for part-time staff.

Answer based on 8 reviews

Integrations

### Which third-party tools and platforms does Juvonno integrate with?

Juvonno integrates with OHIP Billing and Stripe Billing for billing and payment workflows.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does Juvonno offer?

Juvonno provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled group learning, and documentation and videos offer self-paced reference and walkthrough materials for ongoing learning.

Answer based on 6 reviews

Getting Started and Support

### What customer support options does Juvonno offer?

Juvonno provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support materials and chat help as easy to use and helpful, while a few mention slower availability at times and room for improvement in the help section.

Answer based on 7 reviews

Features and Usability

### How well does Juvonno handle patient management?

Juvonno centralizes patient records, online booking, intake forms, charting, and clinic-to-patient communication in one system. Multidisciplinary clinics value customizable profiles, secure document storage, reminders, and staff notes. Some users find the interface less intuitive during busy workflows and report occasional portal, messaging, or scheduling-control issues.

Answer based on 18 reviews

Features and Usability

### How well does Juvonno handle billing and invoicing?

Juvonno supports invoices, payments, direct insurance billing, invoice editing, and split payments for clinic administration. Practice owners and front-desk teams value Telus integration, payment portals, and customizable invoices. Some users report billing errors, manual insurance balance calculations, difficult voids, and setup limitations for certain insurers or payment types.

Answer based on 18 reviews

## Features

AI summary

Based on 4,113 Electronic Medical Records reviews

Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities:

-   **HIPAA Compliant** (**75%** of reviewers rated this feature as critical)
-   **Patient Records Management** (**62%**)
-   **Charting** (**63%**)

Juvonno supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help businesses protect sensitive health information, maintain organized and accessible patient data, and document care accurately, allowing teams to manage clinical workflows with greater confidence and efficiency.

HIPAA Compliant

4.8 (24)

83.33% of 24 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Patient Records Management

4.5 (12)

66.67% of 12 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Charting

4.5 (20)

80.00% of 20 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Calendar Management

4.1 (15)

86.67% of 15 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Appointment Management

4.6 (34)

88.24% of 34 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Confirmations/Reminders

4.6 (25)

84.00% of 25 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

Juvonno 101 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Appointment Scheduling: Schedule appointments via a calendar
- Assessment Management: Creation, administration, and evaluation of assessments or tests
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Availability Indicator: Indication whether a resource is available or protected from allocation
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
- Claims Management: Process of submitting and following up on claims with insurance companies
- Class Scheduling: Schedule in-person or online classes
- Client Database: Electronic storage of stakeholder contact information
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities
- Credit Card Processing: Accept and process credit card transactions
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file
- E-Prescribing: Transmit prescriptions to pharmacies electronically
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- EMR/EHR: Create and securely store digital patient records
- Event Scheduling: Plan an event's time and location
- Exercise Library: Database of frequently used, popular workout routines
- For Chiropractors: Serves chiropractic practices
- For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation
- For Physical Therapy: Designed specifically for physical therapy practices
- Forms Management: Store, manage and track all forms in a centralized location
- Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
- Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars
- Healthcare Compliance: Compliant with healthcare rules and regulations around the world
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Historical Reporting: Information, data and reports that are being tracked over time
- Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Messaging: Communicate using messages within the system
- Mobile Access: Access software remotely via mobile devices
- Multi-Location: Manage and support multiple locations
- Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
- Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
- Online Booking: Book meetings and appointments through a website or digital platform
- Online Payments: Accept and process online payment transactions
- Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
- Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients
- Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health.
- Patient Management: Managing and tracking patient health, progress, communication, and treatment plans
- Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc.
- Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details
- Patient Scheduling: Book and manage patient appointments and follow-ups
- Payment Processing: Accept, record, and reconcile financial transactions
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more
- Progress Notes: Customizable notes that help healthcare professionals document and track patient progress
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Records Management: Ability to record, store, update, and retrieve information
- Recurring Appointments: Schedule repeating appointments based on a duration of time
- Referral Tracking: Log and store the source of contacts/leads
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Rescheduling: Manage the rescheduling of appointments
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- SMS Messaging: Send messages via SMS
- SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Telemedicine: Meet with patients remotely
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress
- Website Integration: Seamlessly integrates with 3rd party websites
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (59)

4.5

Based on 59 reviews

## Pricing

Value for money

4.6 (57)

[View pricing plan details](https://www.capterra.com/p/187418/Juvonno/pricing/)

Lite

CA$55.00

Other,Per Month

It includes:

-   appointment scheduling
-   appointment reminders
-   charting
-   invoicing
-   telehealth
-   online payment processing

Premium

CA$99.00

Other,Per Month

It includes:

-   appointment scheduling
-   appointment reminders
-   charting
-   EMR
-   invoicing
-   insurance billing
-   patient portal & online booking
-   memberships
-   telehealth
-   online payment processing
-   custom workflows
-   customizable charts & forms

Enterprise

5+ clinics or 100+ staff

It includes:

-   appointment scheduling
-   appointment reminders
-   charting
-   EMR
-   patient portal & online booking
-   memberships
-   online payment processing
-   telehealth
-   insurance billing
-   custom workflows
-   customizable charts & forms
-   custom pricing
-   custom onboarding

Value for money

4.6 (57)

4.6

Based on 57 reviews

## Integrations

[

Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[

OHIP Billing](https://www.capterra.com/p/150206/OHIP-Billing/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (58)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (58)

4.6

Based on 58 reviews

## User reviews

Overall rating

4.6

Based on 59 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(48)

4(7)

3(1)

2(0)

1(3)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Patient Experience Co-ordinator

Used the software for: Less than 1 year

### " Juvonno Review- Manitoulin Physio Centre"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2026

So far so good, made the new job experience easy. I just started in January, and it has been a great program to use. I used to work with TELUS

Pros

Very easy to navigate, schedule, and bill. Easy to keep track of emails, schedule, and manage appointments Co-worker chat option Schedule next option, and scheduling ease

Cons

There is no undoing a reschedule When it takes long to save, sometimes duplicate messages or notes get added 20 times. You can't edit a correspondence note, once it has been published

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Physiotherapist and Owner

Used the software for: Less than 1 year

### "The Best application I have ever used!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 30, 2026

It is the best patient management software I have used in last few years. I am glad that I chose it to be my buddy for my own practice.

Pros

1\. Work flow is superb. Easy to use and its visually appealing. 2. I just love the way it has been organized and possibilities to accomplish tasks. 3. Customization options 4. Great support

Cons

There is none, but its scope is huge so you need to put time to understand all options but its bot tedious.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Psychotherapist

Used the software for: Less than 1 year

### "Juvonno review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 29, 2026

I have been using Juvonno over six months now and have found it the application easy to use and valuable to my work as a therapist. I would recommend this to all who do similar work.

Pros

Appointment management is above par. I find the app easy to use and effective in organising and managing my clients.

Cons

I have yet to find anything that I dislike or find difficulty in using the application at this time. I'm currently happy with all the features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Verified Reviewer

Physiotherapist

Used the software for: 1-3 years

### "Great tool for clinics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 26, 2026

Pros

Its very good software to make notes and keep patient's information. You can book appointments and super easy to use. Great value for money too

Cons

Sometimes the data doesn't get saved even though it says saved. Logs you out after sometimes and all data is gone

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Administrative

Used the software for: Less than 1 year

### "Great System for New Beginnings "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2026

Overall, this is an awesome system to use when you are starting a new business and has the ability to grow with your business.

Pros

This is a user friendly EMR system. The support team is awesome and they offer virtual trainings to assist you and your team, with personalized settings and live how to tutorials. I also appreciate that it has a patient portal and offers a billing system (additional, yet affordable subscription). The appointment scheduling, set up of SOAP notes, charts, and registration documents was simple, but when I needed assistance, the support team responded to emails quickly.

Cons

I would have liked about 30 more minutes during the live trainings, I think it would’ve allowed for a more in depth discussion vs an overview.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Medical Director and Plastic Surgeon

Used the software for: Less than 1 year

### "Marketed as an EMR but falls far short"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

May 5, 2026

When we determined the system was not a good fit and decided to transition back to Accuro, we encountered significant challenges with data migration and received little to no support during the process. Overall, Juvonno did not meet our expectations of a true EMR, and clinics should carefully evaluate its capabilities before committing.

Pros

Faxing was the only straightforward and functional feature, although we ended up having to go back to our original fax provider.

Cons

The platform was oversold during the sales process. In practice, the layout is disorganized and not intuitive, making daily workflows inefficient. The voice dictation feature is also very limited - it does not support basic punctuation or capitalization, making it impractical for clinical documentation. It also sent incorrect appointment texts and emails to patients, including communications we did not authorize. The patient portal was frequently inaccessible, and we spent significant time assisting patients just to help them navigate basic access issues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VR

Verified Reviewer

Patient Care Coordinator

Used the software for: Less than 1 year

### "Easy of functionality makes life easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 7, 2023

It has been very good I am just starting at my new job been there for 2 months but love that we use Juvonno.

Pros

It has made the process of checking in patients billing them looking at their records very easy.

Cons

Sometimes the billing can’t be void easily.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

GP Psychotherapy

Used the software for: Less than 1 year

### "So glad I found Juvonno!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2025

Amazing product. I will absolutely be recommending this product to colleagues. I feel like I discovered a diamond in the rough (the rough being the world of EMR/platforms that currently exist and have dominated the market and are very costly).

Pros

I love that Juvonno has everything I need in one place--really minimizing the number of vendors I need to subscribe to. My patients have found it easy to use. The onboarding process was outstanding and the customer support has been impeccable. The price is very affordable.

Cons

I'm quite satisfied with the product overall, the lay-out for a cumulative patient profile is a bit different than I am used to, but not an issue. There were a couple of technical glitches with iPhones/Macs with video not being connected in web browser settings, but solutions avail and support with immediate responses and assistance.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: 1-3 years

### "Has potential, but needs better management"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

June 20, 2022

Good software, with a not-so-good team behind it.

Pros

The software has massive potential. It does have a lot of good features, like fax, text, and more.

Cons

Has quite a lot of cons. Support is almost non-existent. They have a "number" you call, but it just goes to \[SENSITIVE CONTENT\]phone, \[SENSITIVE CONTENT\], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Office Manager

Used the software for: Less than 1 year

### "Love Juvonno"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 24, 2025

Our office has had an amazing experience with Juvonno. The support staff is great, training we ok. Access to "Playground" really help our staff understand the system.

Pros

The support and easy transition. Juvonno staff transfer our old system beautifully.

Cons

I don't love that current pages need to be saved, sometimes twice. Booking and checking out need to better cross over.

Review source

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[View all Reviews](https://www.capterra.com/p/187418/Juvonno/reviews/)

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