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Juvonno

Reviews of Juvonno

4.5 (40)
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Pros

  • It has been fun learning the system and seeing how amazing and adaptable the application is.

  • Learning Juvonno has honestly been one of the easiest applications I have ever used. Very user friendly and the support chat and help center are so easy to use and incredibly helpful.

  • Our patient retention has improved. Our time management has improved and just over ease of things have improved.

  • It has been very good I am just starting at my new job been there for 2 months but love that we use Juvonno.

Cons

  • We had trouble setting up MB Health which lead to some major issues.

  • There is not lack of information, but as a business owner, it's sometimes hard, because we have lack of time.

  • The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it.

  • Will take them to small claims to show how bad these guys are and can’t get away with it.

Showing Most Helpful

Showing 25 of 40 reviews

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Waase P.
Office Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 19, 2024

"Overall Positive Juvonno Experience"

Overall: Overall, my team and I have had a great experience using Juvonno. The platform constantly updates its system to streamline tasks. Our team continuously recommends Juvonno to others in the market.

Pros: Juvonno is a user-friendly platform with in-app support. Onboarding and orienting new staff has been extremely easy. The in-app chat support has also been very useful and is frequently used for immediate assistance throughout the day. Juvonno also has a "Help Centre," which has been a valuable resource for learning how to perform other tasks or generate specific reports.

Cons: The homepage of Juvonno does not automatically refresh when arrivals are checked in, or appointments are billed. As a result, we constantly have to manually refresh the home page, which is the only aspect I dislike about it.

Stephanie M.
Clinic Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 7, 2024

"Clinic Manager"

Overall: Amazing! We have notice so much growth in our clinic since having juvonno. Our patient retention has improved. Our time management has improved and just over ease of things have improved

Pros: Direct billing is waay easier Able to communicate with patients via the program Following up with patients easy to track Scheduling is super easy Reports are clear and helpful

Cons: With anything cost Had a few times the system has been slow over the years

Alternatives Considered: Jane
Reasons for Choosing Juvonno: Mostly being able to direct bill within the system. Saving so much time
Switched From: The Better System
Reasons for Switching to Juvonno: Couldnt direct bill and it was taking up so mucch time
Stan C.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
January 25, 2024

"PLEASE DO NOT SIGN UP"

Overall: I have nothing positive to say about them. They are a bunch of scammers.

Pros: Nothing, we would never recommend this to anyone. Stick to Jane or any other system.

Cons: They will make you sign a one-year contract and not release charts unless you pay $2500. We will be speaking to our lawyer.

Alternatives Considered: Jane
Switched From: Jane
Reasons for Switching to Juvonno: Juvonno is 20 years behind in charting. Have lots of features that are not working or partially finished.

Vendor Response

By Juvonno on January 26, 2024
Hi Stan, Thanks for sharing your concerns. We appreciate the opportunity to address your feedback. We'd like to provide some clarity on our chart export fee. In the EMR software industry, the process of exporting patient charts involves significant resources to ensure the protection of sensitive health information. As a standard practice, some EMR providers charge for this service, if they offer it at all. In the case of Juvonno, exporting charts involves a comprehensive and secure process, which is why a fee is associated with it. We strive to be transparent about our pricing structure, and we are sorry if this was not communicated effectively. Respecting your 1-year contract, I want to clarify that our sign-up process & Terms of Service explicitly outline the duration/terms of contract. We are committed to transparency and ensuring that our clients clearly understand the commitments they are entering into when they choose our services. Sincerely, Patty Romeo VP, Marketing
Carol D.
Owner, Operator
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 5, 2024

"20 year user experience "

Overall: Since I am a sole proprietor, I use the basic functions, which work perfectly and I enjoy the online booking feature. There are a lot of features included in this program that would be very efficient for multi-dimensional clinics. For example: colour coding for different session times and practitioners.

Pros: The ease and efficiency of this program. I have been in practice for 30 years and have been with Juvonno since the beginning and have seen all the growth of this company. I also like the quick and efficient customer service.

Cons: Being inconvenienced at times during the many upgrades. At the most though it’s been only 24 hrs till issue is resolved. Also not being informed when the subscription fee has increased.

Stephanie M.
Chiropractor and Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 30, 2024

"Juvonno Superfan"

Overall: Nothing but good things to say about Juvonno, and I've encouraged other providers to reach out and take a look at their program.

Pros: Juvonno is such a user-friendly system. I've trained multiple staff and associates on the program without issue, regardless on if they are technically savvy or not. They are a local company that knows our industry's needs, and are constantly upgrading features. They are also very easy to get in touch with when issues arise.

Cons: I have limited cons of note for Juvonno. Any concerns I have had have been taken into consideration and fixed along the way.

Alternatives Considered: Jane
Reasons for Choosing Juvonno: Their ability to bill MB Health without needing another software was the primary reason, but being a local company I knew I was going to get better service as well.
Yaara E.
Physiotherapist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 28, 2023

"Thank you juvonno"

Pros: Reporting system Patient communication Charting Easy to use

Cons: Set up for charts Setup for consent forms

Switched From: vcita
Reasons for Switching to Juvonno: Chart notes were not an option Server not in Canada

Vendor Response

By Juvonno on January 3, 2024
Hi Yaara, Thank you so much for your fantastic review! We're thrilled you find Juvonno easy to use, especially for reporting, patient communication, and charting. I noted the setup for charts and consent forms – we're on it! Your feedback is gold. We're delighted you made the switch from vcita, and we hope to keep exceeding your expectations. If there's anything specific you'd like us to enhance or if you have more insights to share, feel free to reach out. Best regards, Patty Romeo VP of Marketing @ Juvonno
Scott G.
Owner, Athletic Therapist
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 30, 2024

"Great product, support and service!"

Overall: Highly recommended! Stable product, intuitive interface.

Pros: Meets all of my clinic needs and demands. Is ever-changing in a good way in response to client feedback.

Cons: I have very little if any complaint about Juvonno. They are always quick to respond to my feedback, and implement changes if possible.

Alternatives Considered: Jane
Reasons for Choosing Juvonno: In talking to people that have used other products, I felt that this was the best balance of cost and product.
Carolyn W.
President
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 27, 2024

"Great product"

Pros: Juvonno is easy to use with a load of features! Bills MB Health. Simple display, online look up.

Cons: We had trouble setting up MB Health which lead to some major issues. We also find the direct billing of Telus Health not as clean and easy as just doing it manually with the other insurance companies.

Reasons for Choosing Juvonno: Juvonno bills Manitoba Health - this is not offered with any other modern EHR system. So THANK YOU!
Switched From: Max-Gold
Reasons for Switching to Juvonno: DC Max. Outdated and not user friendly. Very hard to get what we wanted out of it.
Nicole Z.
Chiropodist
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 13, 2024

"Pricing model that saves business owner money"

Pros: Juvonno charges based on the number of cocurrent users, rather than the number of practitioners. This unique pricing model saves business owner money, especiallying when having multiple part-time staffs.

Cons: We are experiencing more billing errors than we used to have when we billed directly through TELUS.

Alternatives Considered: Jane and Noterro
Switched From: Appointy
Reasons for Switching to Juvonno: We'd like to upgrade to a more comprehensive EMR system. Appointy was only for appointment scheduling and invoicing.
Ravnett S.
Physiotherapy Clinic
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 20, 2024

"EASY TO USE"

Overall: My Overall experience with Juvonno from the past year and a half has been great.

Pros: Easy to navigate and FAQs. It is so east to train someone new as everything is right in front of you.

Cons: applying MVA block payments is a little troublesome.

Crystal W.
System Administrator
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 9, 2021

"Love at first log in"

Overall: The staff are amazing to work with. They listen, take feedback and always work to make the product better for their clients. It is a unique experience to give ideas for system improvement and see them happen!

Pros: The ease of use and customization for our services and practitioners. There is an ability to create and individualize services, charts and rates for our practitioners, yet keep the uniformity of our brand.

Cons: The ability to par down restrictions for users by action, as many were combined with others. However, this is something Juvonno continues to work and develop.

Alternatives Considered: ChiroSuiteEHR and Jane
Reasons for Choosing Juvonno: It was more cost effective and their ideas for future development let us know we were dealing with a company that was looking to improve, not maintain!
Switched From: Clinicmaster
Reasons for Switching to Juvonno: There were many reasons, but the biggest was we needed a single system for a multi clinic organization. Juvonno's cloud based program allow better access and sharing of information between our clinics and providers.
Milay P.
Clinic Owner and Physiotherapist
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 4, 2022

"5-Stars from BeActive Physiotherapy"

Overall: 5-star experience. Juvonno is constantly releasing new features and updates with taking the consumer/user's suggestions in mind. Support during times of need has been met and been a good experience. Would like to see additional features corrected or implemented as noted above in "cons" section. Thank you for all your help! [SENSITIVE CONTENT] have been great!

Pros: Integration with Telus Reports are mostly great and informative Quick patient fall off list for reference. Invoice editing available by administrative users Communication with support staff when assistance is needed. Text messaging integration is phenomenal! Easy invoice splitting to multiple payers.

Cons: No directly billing integration with WSIB as of yet. Would like Resource selection to copy over to future appointment when booked from last. Need better online booking control for physiotherapy scheduled with different appointment time lengths. Clinic Summary Report has discrepancy in first column of revenue values, does not equal correctly. Comprehensive Sales Report does not include HST even when selected box "include HST" is selected. Would like a way for appointment reminders via email/text to speak back to the software once the COVID screening is discontinued. Waiting for SRFax to be integrated. **Hoping Sun Life will have an API built to allow integration to your software soon!

Alternatives Considered: Jane
Reasons for Choosing Juvonno: At the time Jane did not have Telus Intergration for e-claims which is a big seller for us. We have 25-40 appts a day and 80% of our clients have benefits through a Telus payer (this has changed since Sun Life moved over to Lumino Health). All of the reporting tools you offer and the fact that it's a web based software and not something we have to download (giving all users/practitioner ease of access).
Reasons for Switching to Juvonno: Leaving ties with innocare/pthealth/Lifemark
Moe A.
CEO
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 17, 2022

"Has potential, but needs better management"

Overall: Good software, with a not-so-good team behind it.

Pros: The software has massive potential. It does have a lot of good features, like fax, text, and more.

Cons: Has quite a lot of cons. Support is almost non-existent. They have a "number" you call, but it just goes to [SENSITIVE CONTENT]phone, [SENSITIVE CONTENT], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.

Alternatives Considered: Jane
Reasons for Choosing Juvonno: Jane was too expensive.
Switched From: Mindbody
Reasons for Switching to Juvonno: Juvonno had more features

Vendor Response

By Juvonno on June 20, 2022
Hi Mohammad, Thank you for the review. You are correct that our toll free number can get quite busy which is why we try to recommend to use our Support Chat system as our response time is very fast there. The issue with the communications features being hidden temporarily was due to the extensive system update to all the communications features including an improved security model for those features which was outlined in our update release notes. I will talk to support about improving their communications with you and your team to ensure a more detailed explanation of changes is sent to you. We are currently working on a complete overhaul of our online knowledge-base with the addition of more video tutorials as well to hopefully help with support and improve your experience with our software. Sincerely Terry Davison President Juvonno Software
Laura M.
Operations Director
Health, Wellness and Fitness, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 24, 2023

"Third time was the charm!"

Overall: I spent a lot of time looking for the perfect software for us, and used two other programs before Juvonno. Their sales team was amazing and was so patient with all of my very detailed questions. I really wanted to make sure that this was the right one as I didn't want to have to switch again. They have a great support team and they are always willing to listen to suggestions of how the software can better work for you.

Pros: I used two other clinic software programs before deciding to switch to Juvonno. Neither were a great fit for our clinic. Juvonno has ALL of the features I need, including all integrated billing platforms. It is very user friendly, has a fantastic patient portal with online booking capabilities, excellent MVA treatment management features and is highly customizable to make it work the way you need it to. We have a very large clinic so I also really like the J-comm feature that allows team communication right in the software. Two-way texting built in is also a rare software feature that I truly love having!

Cons: My only request would be to have different description options for services for online booking. Patients don't often understand exactly what they need to book when we need to have insurance-related descriptions for services. We have a lot of complicated service options and this would help to make that easier. The form customization is a little complicated, but they are there to help and once you get the hang of it, it becomes easier.

Alternatives Considered: ClinicSoftware.com
Reasons for Choosing Juvonno: Aesthetically pleasing, easy to use, amazing features that I am still discovering daily, but most of all because it had every feature I needed already built it!
Switched From: Jane
Reasons for Switching to Juvonno: Neither software worked well on its own for the complicated nature of our clinic and services. Juvonno seemed to have it all and from my experience thus far, it does and I am incredibly happy with it.
Carla F.
Owner
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 31, 2023

"We have evolved together, and it keeps getting better! "

Overall: Overall we are very happy with Juvonno, and look forward to continuing our relationship.

Pros: Juvonno has been crucial in the growth of our Company. Having our clients be able to do their own bookings, and then also communicate with their practitioner, and save their documents, like Doctors notes, and treatment plans not only makes our Administration job easier, we know that the files and documents will be safe. Being able to create marketing material, send mass emails and review all the accounting, makes this program essential for any business.

Cons: It does take some time to get used to all the features, but I find that the online help is great, and Juvonno is constantly upgrading, and giving you the opportunity to learn about all the features. There is not lack of information, but as a business owner, it's sometimes hard, because we have lack of time.

Vendor Response

By Juvonno on January 3, 2024
Carla, thanks very much for your positive review! We're thrilled to hear about your positive experience with Juvonno and how it has played a crucial role in your company's growth. If there's ever anything specific you'd like assistance with or additional features you'd like to see, please don't hesitate to reach out. We look forward to continuing to support your business and appreciate your ongoing trust in Juvonno. Cheers to the continued success of your company! Best, Patty Romeo VP, Marketing @ Juvonno
Sarah R.
Operations Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 22, 2023

"Edit anything you want"

Overall: No complaints. Support is incredible, truly supportive. Feedback is taken well and implemented. Updates and constantly being made and the program itself is my first choice of EMR.

Pros: My biggest issue with other EMR softwares was that they were very restrictive, and what you could and couldn’t do. The ability modify, deny/allow, create through Juvonno is exceptional. Juvonno comm is incredible, it allows you to communicate among staff members, communicate with patients, send out newsletters and much more. Overall a very versatile program.

Cons: When you’ve reached maximum number of licenses allowed, the system doesn’t automatically log users out. It leaves them as inactive, that ends up clogging up the available users. It is not currently mobile friendly.

Reasons for Switching to Juvonno: It had happened before I joined the company but I believe the change was due to a recommendation from a very successful chain of clinics in Ontario.

Vendor Response

By Juvonno on March 31, 2023
Sarah, thanks for your review and your feedback. Just a quick note: you can adjust how long a user has before they automatically get logged out after not being active in the system. Go to Settings > General > System and under the Other section adjust the time duration in Session Timeout. Once the user gets logged out a license will become available to other users. This should help free up licenses for you when needed. Best regards, Your Juvonno Team
Kristen H.
Owner, Registered Massage Therapist
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 1, 2023

"Run your clinic with ease, with Juvonno."

Overall: I have been a Juvonno user since 2010, I am incredibly happy with the program, the Juvonno team, and what the software has become today. I recommend it to anyone who is in a busy clinic and needs simplification or even a clinic starting out, (which was myself) to get rolling with a program like this early on has prevented any complications that I'm sure we would have experienced otherwise.

Pros: The software takes care of all of your day to day needs when it comes to scheduling, accounting, direct billing and more. Their tech staff are FAST, and very helpful. It's extremely easy to use, and easy to train new staff. They are constantly improving the software and I'm always excited when we get an update notice.

Cons: If there are any features that I feel Juvonno is missing, or features that I would like to see in my own clinic, you can make simple suggestions through the software that they bring to their development team.

Reasons for Choosing Juvonno: I attended a presentation where the owner spoke of his product, Juvonno, he was intelligent and inspiring and so willing to help and learn about my business and I was sold on the spot.
Spencer M.
IT & Media
Hospital & Health Care, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 21, 2020

"Great Company, Great Product"

Overall: We love it and our patients love it. We love it because it makes managing our clinic so much easier and simplifies or eliminates many of the repetitive daily tasks that go into running a clinic. And our patients love the modern new experience that we can offer them -- with beautifully designed email receipts, a secure patient portal, automated email reminders, etc.

Pros: Where to start? It's easy to use, has excellent modern features, is safe (data fully encrypted), allows us to customize the way it works for our clinic, and they keep improving it and adding new features to keep it up to date. Another big thing is the fact that they brought in our data from our old software. This is huge, because we couldn't just start over from scratch. We have years of appointments, patient records, invoices, etc. that we needed to securely bring into our new software. Not every company was willing to do this because it takes extra work. But Juvonno did it, and we really appreciated it. Having to face the idea of moving our clinic to a new software was daunting, but moving to Juvonno was a great choice and very worth it for us. Highly recommended!

Cons: A few hiccups on initial setup & data import, but they supported and helped us through the process.

Alternatives Considered: Jane
Reasons for Choosing Juvonno: OHIP compatibility + imported all of our data including invoices + easy to use, modern features & design
Reasons for Switching to Juvonno: YMS just wasn't keeping their software up-to-date and it really started to show. Didn't have modern features to meeting the growing needs of our clinic.
Jane B.
Clinic Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
2.0
Customer Service
2.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
November 22, 2023

"Huge disappointment"

Overall: Horrible, great ideas but saying or calling it a Beta system is actually too strong of a recommendation paper forms are more appealing

Pros: SR Fax integration is great and easy to use

Cons: Workflow, no smart forms, charting is horrendous, changing patient names with the same phone number is not acceptable, being forced to sign a 1-year contract to a substandard EMR, every practitioner complained about the charting.

Switched From: Jane
Reasons for Switching to Juvonno: The promise of more integrations eg. SRfax HCAI

Vendor Response

By Juvonno on November 24, 2023
Hi there, it sounds like your main concerns are with charting. I completely understand the importance of having a charting system that works seamlessly. I would love to arrange a training session (on us) to show you some of the advanced charting features you may not be aware Juvonno has. We also have a practitioner webinar next week and will release new Office Hours to have one-on-one time with a Juvonno expert that would be a great opportunity to try and resolve your concerns. Confident we can help! Please email me at patty@juvonno.com if you're up for it. Best regards, Patty Romeo VP, Marketing @ Juvonno
Sarah M.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 6, 2023

"Great product, easy to use"

Overall: Experience has been great! Fast communication. I asked ALOT of questions and was always provided quick solutions.

Pros: My absolute favourite part is that when adding a charge to a patient, I can easily search the item - do not need to search exactly how it is written. I have used other systems and if you do not type the product word for word, it does not come up. Easy schedule creation for practitioners, can easily update and create new schedules with an end date of the old.

Cons: When you save, it does not keep you on the screen. I think it would also be nice if you could stay on a "patient profile" when you click the patient in the schedule.

Alternatives Considered: Practice Perfect EMR
Reasons for Choosing Juvonno: I use Practice Perfect at another location, and based on the size there are some benefits to it. There are things I like about both systems; however, for this clinics needs Juvonno was a much better option.
Anna L.
Office Admin
Health, Wellness and Fitness, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 15, 2023

"Juvonno is not just a program, it's your personal loyal assistant."

Overall: As an admin of Physiotherapy office, I use Juvonno basically for everything that my job requires me to do. From scheduling appointments to billing to insurance companies, it can't be done without Juvonno.

Pros: The program is very easy to use and It doesn't hurt your eyes, especially after long working day of staring at the screen. From the very beginning of using the program it's very clear what is where, and optional ways to get the same task achieved is very helpful.

Cons: When you open patient's profile in the new tab, would be great to see patient's name on it, so you don't have to open each and every tab, because you end up with many of them during busy time to find the one you're looking for.Also when entering an adjuster's phone number, there's no option for phone number extension.

Reasons for Switching to Juvonno: We were looking for a program that allows us do our work task efficiently and with the structure that is easy to figure out when training new employees.
Lisa C.
Occupational Therapist
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 17, 2024

"Juvonno meets all my needs"

Overall: It's a great experience and I have no concerns about the protection of my clients privacy.

Pros: Able to conduct all my virtual sessions, secure digital platform for session notes and all medical records.

Cons: I'm not able to access virtual link on my cell phone. However this could just be a problem on my end.

Rahim B.
Director
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 8, 2022

"Avoid it "

Overall: These guys are fraud. They took whole years advance payment for my 5 locations and promised me if I didn’t like it will refund if decided within 3 months. 1 month later decided I did t like it they only gave back $2700. I gave them $6100. Theif. Be careful never give them wholes years in advance. Month by month so if you do t like it you can reject it.

Pros: None. Complicated form day one. Staff not helpful.

Cons: They are the Cons. They will say one thing on the phone to get your business and then will write in invoice please read small print policy. Will take them to small claims to show how bad these guys are and can’t get away with it.

Reasons for Switching to Juvonno: Thought it was cloud based but not user friendly

Vendor Response

By Juvonno on February 24, 2022
Dear Clients, Prior to selecting any software you should always read and review the Terms of Service. We post this on our website, on our invoices and require the client to review and electronically consent to them prior to beginning with Juvonno. We also offer a discounted rate for annual payments which was taken advantage of in this case. We work hard to help our clients with their onboarding. We supply training hours, data import services (usually takes between 3-4 hours per clinic) ,and Q&A sessions for the clinic. When implementing a solution, particularly for a multi-clinic implementation you should ensure you have a staff member who has the time and skills to manage the project and more importantly will show up for their training sessions. We are willing to support our clients as much as possible to achieve a smooth transition. Implementing a new EMR system is a major endeavour. We focus on building strong relationships as we know our clients will use Juvonno for years to come.
Erica S.
Office Manager
Individual & Family Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2024

"Love Juvonno"

Overall: It has been fun learning the system and seeing how amazing and adaptable the application is.

Pros: Learning Juvonno has honestly been one of the easiest applications I have ever used. Very user friendly and the support chat and help center are so easy to use and incredibly helpful. Answers right at your finger tips. Love the reports and how detailed you can make them. Customizing to what you need.

Cons: I wish the calendar would show the practitioners at the top and hold them in place as you scrolled. You currently can only see their names at the top or bottom.

Switched From: Service xPert
Reasons for Switching to Juvonno: Better technology. Needed better invoice system and reporting
Aaron P.
General Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 13, 2024

"Great overall product"

Pros: It is flexible enough to allow us to change and adapt as our business grows without needing to change products or subscribe to additional features. Affordable pricing, solid reporting, and overall ease of use.

Cons: Sometimes regular updates will interfere with existing features and cause us to need to adjust our business processes unexpectedly.