# Page 2 | Juvonno Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Juvonno the right Chiropractic solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187418/Juvonno/reviews

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Juvonno

4.7 (53)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 2 - Reviews of Juvonno

## Showing most helpful reviews

Showing 26-50 of 53 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Andrew H.  
Clinic Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent EMR for Collaboration between all Healthcare Professionals"

November 3, 2024

5.0

Extremely positive experience from the start, highly recommend their product and team! Clinic experience will be enhanced in one way or another as they are one of the few intentionally bringing paramedical and medical practitioners together, and doing it so well!

Pros

Excellent integration of features that enhance the experience for patients, as well as practitioners of various specialties. Proactive pursuit of feedback for improvement of software, and responsive to challenges in timely manner. Fantastic support through help chat and expedient correspondences through email.

Cons

Unable to build your own forms into system at present time. Some improvement possible to shortcut links available in charting page

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Juvonno

Jane does not give you access to physically possessing your own data through download for back up.

Review Source

TK

Tammy K.  
Receptionist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use"

September 9, 2025

5.0

Easy to use and navigate around. I like the look of it and how easy it is to book my clients months in advance

Pros

Appointment management, easy to book appointments good patient management. Like the options to change availability for my practitioners

Cons

Use of the availability for practitioners. Inconvenient to change availability. It seems to take a lot of steps to get to availability and change it.

Review Source

WP

Waase P.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall Positive Juvonno Experience"

September 19, 2024

5.0

Overall, my team and I have had a great experience using Juvonno. The platform constantly updates its system to streamline tasks. Our team continuously recommends Juvonno to others in the market.

Pros

Juvonno is a user-friendly platform with in-app support. Onboarding and orienting new staff has been extremely easy. The in-app chat support has also been very useful and is frequently used for immediate assistance throughout the day. Juvonno also has a "Help Centre," which has been a valuable resource for learning how to perform other tasks or generate specific reports.

Cons

The homepage of Juvonno does not automatically refresh when arrivals are checked in, or appointments are billed. As a result, we constantly have to manually refresh the home page, which is the only aspect I dislike about it.

Review Source

LC

Lisa C.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Juvonno meets all my needs"

June 17, 2024

5.0

It's a great experience and I have no concerns about the protection of my clients privacy.

Pros

Able to conduct all my virtual sessions, secure digital platform for session notes and all medical records.

Cons

I'm not able to access virtual link on my cell phone. However this could just be a problem on my end.

Review Source

DK

Dunya K.  
Administration Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Admin assistant "

June 13, 2024

5.0

Pros

Convenient to use as an office admin with its features with direct billing

Cons

Improvement of online help for administrators

Review Source

SG

Scott G.  
Owner, Athletic Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product, support and service!"

April 30, 2024

5.0

Highly recommended! Stable product, intuitive interface.

Pros

Meets all of my clinic needs and demands. Is ever-changing in a good way in response to client feedback.

Cons

I have very little if any complaint about Juvonno. They are always quick to respond to my feedback, and implement changes if possible.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Juvonno

In talking to people that have used other products, I felt that this was the best balance of cost and product.

Review Source

AB

Annick B.  
RMT, OMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Reliable Product "

May 3, 2024

5.0

Pros

clients like the portal, good record keeping, reliable system,

Cons

Some of the back of the house function was not as intuitive but may be because I don't have to make changes often.

Reason for choosing Juvonno

I've only used Juvonno and it's predecessor Global Office for 16 years, my entire career in manual therapy.

Review Source

SC

Stan C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Juvonno has come a long way"

January 25, 2024

4.0

Customer service has made significant strides in actively reaching out and ensuring users feel heard and supported. The team’s responsiveness has fostered a much-improved experience, where concerns are not only acknowledged but also addressed in a meaningful way. This enhanced engagement has built trust and confidence, demonstrating a genuine commitment to user satisfaction and ongoing improvement.

Pros

This EMR offers a strong foundation with several valuable integrations that enhance efficiency and workflow. The SRFax integration streamlines communication and document management, making faxing more convenient and secure. Direct billing integration simplifies financial transactions, reducing administrative burden and improving the billing process. Online booking is a game-changer for patient accessibility, allowing seamless scheduling and reducing phone call volume. The text-to-patient feature fosters better engagement, ensuring timely reminders and communication. Together, these functionalities contribute to a well-rounded system that supports both administrative and patient-centered needs.

Cons

Initially, charting and form-building within Juvonno presented significant challenges, requiring extra time and effort to navigate. However, the Juvonno team has been proactive in addressing these concerns, actively reaching out to users and implementing meaningful improvements. Recent updates have streamlined these processes, making charting more intuitive and form-building more efficient. The enhancements have not only reduced frustration but have also increased overall usability, ensuring a smoother workflow for healthcare professionals. The team's responsiveness and commitment to refining the platform demonstrate a dedication to continuous improvement, making Juvonno a more reliable and user-friendly solution.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Juvonno is 20 years behind in charting. Have lots of features that are not working or partially finished.

Review Source

Response from Juvonno

January 26, 2024

Hi Stan, Thanks for sharing your concerns. We appreciate the opportunity to address your feedback. We'd like to provide some clarity on our chart export fee. In the EMR software industry, the process of exporting patient charts involves significant resources to ensure the protection of sensitive health information. As a standard practice, some EMR providers charge for this service, if they offer it at all. In the case of Juvonno, exporting charts involves a comprehensive and secure process, which is why a fee is associated with it. We strive to be transparent about our pricing structure, and we are sorry if this was not communicated effectively. Respecting your 1-year contract, I want to clarify that our sign-up process & Terms of Service explicitly outline the duration/terms of contract. We are committed to transparency and ensuring that our clients clearly understand the commitments they are entering into when they choose our services. Sincerely, Patty Romeo VP, Marketing

CF

Carla F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "We have evolved together, and it keeps getting better! "

December 31, 2023

5.0

Overall we are very happy with Juvonno, and look forward to continuing our relationship.

Pros

Juvonno has been crucial in the growth of our Company. Having our clients be able to do their own bookings, and then also communicate with their practitioner, and save their documents, like Doctors notes, and treatment plans not only makes our Administration job easier, we know that the files and documents will be safe. Being able to create marketing material, send mass emails and review all the accounting, makes this program essential for any business.

Cons

It does take some time to get used to all the features, but I find that the online help is great, and Juvonno is constantly upgrading, and giving you the opportunity to learn about all the features. There is not lack of information, but as a business owner, it's sometimes hard, because we have lack of time.

Review Source

Response from Juvonno

January 3, 2024

Carla, thanks very much for your positive review! We're thrilled to hear about your positive experience with Juvonno and how it has played a crucial role in your company's growth. If there's ever anything specific you'd like assistance with or additional features you'd like to see, please don't hesitate to reach out. We look forward to continuing to support your business and appreciate your ongoing trust in Juvonno. Cheers to the continued success of your company! Best, Patty Romeo VP, Marketing @ Juvonno

LM

Laura M.  
Operations Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Third time was the charm!"

March 24, 2023

5.0

I spent a lot of time looking for the perfect software for us, and used two other programs before Juvonno. Their sales team was amazing and was so patient with all of my very detailed questions. I really wanted to make sure that this was the right one as I didn't want to have to switch again. They have a great support team and they are always willing to listen to suggestions of how the software can better work for you.

Pros

I used two other clinic software programs before deciding to switch to Juvonno. Neither were a great fit for our clinic. Juvonno has ALL of the features I need, including all integrated billing platforms. It is very user friendly, has a fantastic patient portal with online booking capabilities, excellent MVA treatment management features and is highly customizable to make it work the way you need it to. We have a very large clinic so I also really like the J-comm feature that allows team communication right in the software. Two-way texting built in is also a rare software feature that I truly love having!

Cons

My only request would be to have different description options for services for online booking. Patients don't often understand exactly what they need to book when we need to have insurance-related descriptions for services. We have a lot of complicated service options and this would help to make that easier. The form customization is a little complicated, but they are there to help and once you get the hang of it, it becomes easier.

Alternatives considered

[ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/)

Reason for choosing Juvonno

Aesthetically pleasing, easy to use, amazing features that I am still discovering daily, but most of all because it had every feature I needed already built it!

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Neither software worked well on its own for the complicated nature of our clinic and services. Juvonno seemed to have it all and from my experience thus far, it does and I am incredibly happy with it.

Review Source

MA

Mohammad A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Has potential, but needs better management"

June 17, 2022

3.0

Good software, with a not-so-good team behind it.

Pros

The software has massive potential. It does have a lot of good features, like fax, text, and more.

Cons

Has quite a lot of cons. Support is almost non-existent. They have a "number" you call, but it just goes to \[SENSITIVE CONTENT\]phone, \[SENSITIVE CONTENT\], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Juvonno

Jane was too expensive.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Juvonno had more features

Review Source

Response from Juvonno

June 20, 2022

Hi Mohammad, Thank you for the review. You are correct that our toll free number can get quite busy which is why we try to recommend to use our Support Chat system as our response time is very fast there. The issue with the communications features being hidden temporarily was due to the extensive system update to all the communications features including an improved security model for those features which was outlined in our update release notes. I will talk to support about improving their communications with you and your team to ensure a more detailed explanation of changes is sent to you. We are currently working on a complete overhaul of our online knowledge-base with the addition of more video tutorials as well to hopefully help with support and improve your experience with our software. Sincerely Terry Davison President Juvonno Software

KH

Kristen H.  
Owner, Registered Massage Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Run your clinic with ease, with Juvonno."

April 1, 2023

5.0

I have been a Juvonno user since 2010, I am incredibly happy with the program, the Juvonno team, and what the software has become today. I recommend it to anyone who is in a busy clinic and needs simplification or even a clinic starting out, (which was myself) to get rolling with a program like this early on has prevented any complications that I'm sure we would have experienced otherwise.

Pros

The software takes care of all of your day to day needs when it comes to scheduling, accounting, direct billing and more. Their tech staff are FAST, and very helpful. It's extremely easy to use, and easy to train new staff. They are constantly improving the software and I'm always excited when we get an update notice.

Cons

If there are any features that I feel Juvonno is missing, or features that I would like to see in my own clinic, you can make simple suggestions through the software that they bring to their development team.

Reason for choosing Juvonno

I attended a presentation where the owner spoke of his product, Juvonno, he was intelligent and inspiring and so willing to help and learn about my business and I was sold on the spot.

Review Source

MP

Milay P.  
Clinic Owner and Physiotherapist  
Medical Practice  
Used the software for: 1-2 years

### "5-Stars from BeActive Physiotherapy"

March 4, 2022

5.0

5-star experience. Juvonno is constantly releasing new features and updates with taking the consumer/user's suggestions in mind. Support during times of need has been met and been a good experience. Would like to see additional features corrected or implemented as noted above in "cons" section. Thank you for all your help! \[SENSITIVE CONTENT\] have been great!

Pros

Integration with Telus Reports are mostly great and informative Quick patient fall off list for reference. Invoice editing available by administrative users Communication with support staff when assistance is needed. Text messaging integration is phenomenal! Easy invoice splitting to multiple payers.

Cons

No directly billing integration with WSIB as of yet. Would like Resource selection to copy over to future appointment when booked from last. Need better online booking control for physiotherapy scheduled with different appointment time lengths. Clinic Summary Report has discrepancy in first column of revenue values, does not equal correctly. Comprehensive Sales Report does not include HST even when selected box "include HST" is selected. Would like a way for appointment reminders via email/text to speak back to the software once the COVID screening is discontinued. Waiting for SRFax to be integrated. \*\*Hoping Sun Life will have an API built to allow integration to your software soon!

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Juvonno

At the time Jane did not have Telus Intergration for e-claims which is a big seller for us. We have 25-40 appts a day and 80% of our clients have benefits through a Telus payer (this has changed since Sun Life moved over to Lumino Health). All of the reporting tools you offer and the fact that it's a web based software and not something we have to download (giving all users/practitioner ease of access).

Review Source

CW

Carolyn W.  
Owner and Chiropractor  
Alternative Medicine  
Used the software for: 1-2 years

### "Great product"

February 27, 2024

5.0

Pros

Juvonno is easy to use with a load of features! Bills MB Health. Simple display, online look up.

Cons

We had trouble setting up MB Health which lead to some major issues. We also find the direct billing of Telus Health not as clean and easy as just doing it manually with the other insurance companies.

Reason for choosing Juvonno

Juvonno bills Manitoba Health - this is not offered with any other modern EHR system. So THANK YOU!

Review Source

AL

Anna L.  
Office Admin  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Juvonno is not just a program, it's your personal loyal assistant."

June 15, 2023

5.0

As an admin of Physiotherapy office, I use Juvonno basically for everything that my job requires me to do. From scheduling appointments to billing to insurance companies, it can't be done without Juvonno.

Pros

The program is very easy to use and It doesn't hurt your eyes, especially after long working day of staring at the screen. From the very beginning of using the program it's very clear what is where, and optional ways to get the same task achieved is very helpful.

Cons

When you open patient's profile in the new tab, would be great to see patient's name on it, so you don't have to open each and every tab, because you end up with many of them during busy time to find the one you're looking for.Also when entering an adjuster's phone number, there's no option for phone number extension.

Review Source

YE

Yaara E.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thank you juvonno"

December 28, 2023

5.0

Pros

Reporting system Patient communication Charting Easy to use

Cons

Set up for charts Setup for consent forms

Switched from

[vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/)

Chart notes were not an option Server not in Canada

Review Source

Response from Juvonno

January 3, 2024

Hi Yaara, Thank you so much for your fantastic review! We're thrilled you find Juvonno easy to use, especially for reporting, patient communication, and charting. I noted the setup for charts and consent forms – we're on it! Your feedback is gold. We're delighted you made the switch from vcita, and we hope to keep exceeding your expectations. If there's anything specific you'd like us to enhance or if you have more insights to share, feel free to reach out. Best regards, Patty Romeo VP of Marketing @ Juvonno

SM

Sarah M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great product, easy to use"

December 6, 2023

5.0

Experience has been great! Fast communication. I asked ALOT of questions and was always provided quick solutions.

Pros

My absolute favourite part is that when adding a charge to a patient, I can easily search the item - do not need to search exactly how it is written. I have used other systems and if you do not type the product word for word, it does not come up. Easy schedule creation for practitioners, can easily update and create new schedules with an end date of the old.

Cons

When you save, it does not keep you on the screen. I think it would also be nice if you could stay on a "patient profile" when you click the patient in the schedule.

Alternatives considered

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

Reason for choosing Juvonno

I use Practice Perfect at another location, and based on the size there are some benefits to it. There are things I like about both systems; however, for this clinics needs Juvonno was a much better option.

Review Source

CW

Crystal W.  
System Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Love at first log in"

March 9, 2021

5.0

The staff are amazing to work with. They listen, take feedback and always work to make the product better for their clients. It is a unique experience to give ideas for system improvement and see them happen!

Pros

The ease of use and customization for our services and practitioners. There is an ability to create and individualize services, charts and rates for our practitioners, yet keep the uniformity of our brand.

Cons

The ability to par down restrictions for users by action, as many were combined with others. However, this is something Juvonno continues to work and develop.

Alternatives considered

[ChiroSuiteEHR](https://www.capterra.com/p/112178/ChiroSuiteEHR/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Juvonno

It was more cost effective and their ideas for future development let us know we were dealing with a company that was looking to improve, not maintain!

Switched from

[Clinicmaster](https://www.capterra.com/p/217435/Clinicmaster/)

There were many reasons, but the biggest was we needed a single system for a multi clinic organization. Juvonno's cloud based program allow better access and sharing of information between our clinics and providers.

Review Source

JB

Jane B.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Huge disappointment"

November 22, 2023

1.0

Horrible, great ideas but saying or calling it a Beta system is actually too strong of a recommendation paper forms are more appealing

Pros

SR Fax integration is great and easy to use

Cons

Workflow, no smart forms, charting is horrendous, changing patient names with the same phone number is not acceptable, being forced to sign a 1-year contract to a substandard EMR, every practitioner complained about the charting.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

The promise of more integrations eg. SRfax HCAI

Review Source

Response from Juvonno

November 24, 2023

Hi there, it sounds like your main concerns are with charting. I completely understand the importance of having a charting system that works seamlessly. I would love to arrange a training session (on us) to show you some of the advanced charting features you may not be aware Juvonno has. We also have a practitioner webinar next week and will release new Office Hours to have one-on-one time with a Juvonno expert that would be a great opportunity to try and resolve your concerns. Confident we can help! Please email me at patty@juvonno.com if you're up for it. Best regards, Patty Romeo VP, Marketing @ Juvonno

CG

Carolyn G.  
Massage therapist  
Medical Practice  
Used the software for: 2+ years

### "Very user friendly and saves you so much time! "

March 22, 2022

5.0

Always easy to use and the customer service is great!

Pros

How user friendly it is. This program is a life saver when booking and processing clients!

Cons

I have no complaints! Been using for years at my second work location

Review Source

MP

Mathew P.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "10 year + Juvonno user"

June 19, 2023

5.0

excellent

Pros

very user friendlyefficient use of time

Cons

I think the metrics should include all of the scoreboard an in exportable Excel file

Review Source

VR

Verified Reviewer  
Patient Care Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy of functionality makes life easier"

August 3, 2023

5.0

It has been very good I am just starting at my new job been there for 2 months but love that we use Juvonno.

Pros

It has made the process of checking in patients billing them looking at their records very easy.

Cons

Sometimes the billing can’t be void easily.

Review Source

JD

JoAnne D.  
Director Client Services  
Hospital & Health Care  
Used the software for: 1-2 years

### "Juvonno - One year in"

July 6, 2022

5.0

A+ review from me!

Pros

Our transition from our previous software to Juvonno was very easy. The system is intuitive and very user friendly, the customizations we have needed have met our requirements and been implemented quickly, access to training materials is excellent and the Juvonno team is easily accessible and very supportive when questions/ needs arise.

Cons

No concerns - we are still building our use to include many features available to us. Great experience so far.

Review Source

MJ

Manthan J.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use and effective with data tracking"

April 21, 2023

5.0

Overall very good experience

Pros

Accurate with data keeping and reminders.

Cons

Not able to see flash about any changes to patient's status. Not getting text message directly about changes.

Review Source

RB

Russell B.  
CEO/CHIROPRACTOR  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "An excellent product very happy user"

March 14, 2023

5.0

Pros

The online scheduling and patient booking is great charing also amazing

Cons

Some hiccups with data transfer and there is a learning curve but these issues are not juvonno issues just general challenges when upgrading software

Reason for choosing Juvonno

Features,insurance billing

Review Source

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