--- title: "UENI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UENI Software - reviews, pricing plans, popular comparisons to other Website Builder products and more." source_url: "https://www.capterra.com/p/187419/UENI-Ltd/" page_type: "product" language: "en" --- # UENI Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UENI ## What is UENI? UENI is the done-for-you alternative to a DIY website builder. Where Wix, Squarespace and GoDaddy hand you a template and an editor, UENI hands you a finished website: a human team designs the pages, writes the content, adds your services and photos, and launches in about 7 days. Included in every plan: hosting with a free SSL certificate, a custom domain, professional business email, local SEO and Google Business Profile setup, online booking, an online store, payments with 0% UENI transaction fees, and lead capture forms. You also get an easy editor if you ever want to make a quick change yourself, plus ongoing done-for-you edits so the site never goes stale. Choose your platform: the UENI CMS, Wix or WordPress. Plans from $24.99/month, 30-day money-back guarantee, 700,000+ businesses since 2014. ## What is UENI used for? [Website Builder](https://www.capterra.com/website-builder-software/)[Website Optimization Tools](https://www.capterra.com/website-optimization-tools-software/)[Landing Page](https://www.capterra.com/landing-page-software/) Overall rating Based on 187 user reviews Reviews sentiment Positive 86% Neutral 4% Negative 10% Starting price $24.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UENI?[Manage this product listing](https://www.g2.com/products/ueni/claim_requests/new?auto=true) Rating Breakdown 4.4 +− Features4.2 Value for Money4.4 Ease of Use4.4 Customer Service4.4 Rating Breakdown 4.4 Features4.2 Value for Money4.4 Ease of Use4.4 Customer Service4.4 ## UENI Reviewers Verdict Updated September 2026 AI summary - UENI is a fit for small businesses and solo entrepreneurs looking for a straightforward way to get online with minimal technical skills. - Its main advantage is ease of use, with many reviewers noting the platform’s simple website editor and accessible support for basic updates. - It helps business owners quickly launch and manage their websites, saving time and lowering barriers to web presence. - Buyers report negative points such as costly upgrade requirements for essential features, limited payment provider options, and inconsistent customer support. - UENI works best for those prioritizing simplicity over deep customization, but may frustrate those needing advanced integrations or reliable, hands-on support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UENI 4.4 (187) VS. [### Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,787)](https://www.capterra.com/p/169007/Wix/reviews/) Starting Price $24.99 Flat Rate, Per Month Starting Price $17 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (187) Ease Of Use 4.5 (10,734) Value For Money 4.4 (184) Value For Money 4.3 (8,535) Customer Service 4.4 (184) Customer Service 4.2 (7,689) ## UENI alternatives Highest Rated [ClickSites](https://www.capterra.com/p/10024383/ClickSites/) [4.9 (437)](https://www.capterra.com/p/10024383/ClickSites/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10024383/ClickSites/) [WordPress](https://www.capterra.com/p/131687/WordPress/) [4.6 (14,998)](https://www.capterra.com/p/131687/WordPress/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131687/WordPress/) [Divi](https://www.capterra.com/p/201958/Divi/) [4.8 (1,159)](https://www.capterra.com/p/201958/Divi/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201958/Divi/) [Elementor](https://www.capterra.com/p/169468/Elementor/) [4.6 (907)](https://www.capterra.com/p/169468/Elementor/reviews/) Starting price $11.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169468/Elementor/) [View all alternatives](https://www.capterra.com/p/187419/UENI-Ltd/alternatives/) ## FAQs about UENI Overview ### What problems does UENI solve? UENI solves the challenge of getting a professional business website live quickly without technical skills, agency costs, or constant developer dependence. It helps startups, solo business owners, restaurants, contractors, and local service teams manage edits, online orders, bookings, SEO visibility, and domain setup while reducing launch delays and support frustration. Answer based on 160 reviews Overview ### Which roles and teams benefit most from UENI? UENI is most used by small business owners, founders, and C-suite leaders who need a fast way to establish an online presence and manage digital marketing. Directors and managers use it to streamline website launches, promotions, and customer outreach, while solo professionals support brand visibility and day-to-day business growth. Answer based on 187 reviews Overview ### What company size and industries is UENI built for? UENI serves small business owners and sole traders, with 100% of reviewers coming from small businesses, and construction the top industry at 10%. It also appears in retail at 9% and entertainment at 7%, with most customers using it as a website builder, reflecting 95% of reviewer use cases. Answer based on 187 reviews Features and Usability ### What are the key features of UENI? UENI includes core website building features like pre-built templates, drag-and-drop editing, real-time editing, and mobile responsive design. Reviewers also focus on customer support and guided website setup. Differentiating features include custom domains, SEO management, e-commerce with shopping cart, photo management, and chat-based help for ongoing edits. Answer based on 121 reviews Pricing ### How much does it cost and what fees or limitations are included? UENI starts at $24.99 per month with the Website Launch plan, which includes hosting, a custom domain, email, e-commerce, appointments, unlimited edits, and 0% commissions. Reviewers often call it affordable and good value, though some report limited shipping-charge options, price increases, and inconsistent delivery or communication. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does UENI integrate with? UENI integrates with Instagram, PayPal, Google Workspace, and Meta for Business, with official catalog support extending to Facebook Business Suite, Google Ads, Google Calendar, Google Maps, and Stripe. These connections cover social commerce, payments, business email, advertising, scheduling, and local business presence. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on UENI? UENI is fairly easy to onboard for small teams, especially nontechnical users who benefit from guided setup, live online sessions, webinars, videos, and documentation. Reviewers say basic setup is straightforward, but some need time to get used to the platform. Users on basic plans or needing deeper feature training may require more support. Answer based on 12 reviews Getting Started and Support ### What customer support options does UENI offer, and how do users rate the experience? UENI offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as friendly, patient, knowledgeable, and quick to respond, with helpful live guidance and tutorials. Some report inconsistent follow-through, delayed replies, confusing handoffs between agents, and plan-based limits when seeking direct assistance. Answer based on 125 reviews Website building ### How good is UENI for building a small business website? UENI works well for small businesses that want a fast, affordable website with limited technical effort. Many owners like the done-for-you setup, professional designs, and simple editor, while some report delays, missing customization options, upgrade requirements, or inconsistent follow-through when handling domains, content changes, and advanced website needs. Answer based on 62 reviews ## Who uses UENI? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 11,757 Website Builder reviews Capterra data shows that buyers of website builder software rank the following features as their top priorities: - **Design Management** (**49%** of reviewers rated this feature as critical) - **Website Management** (**56%**) - **Real Time Editing** (**46%**) UENI supports all three features that reviewers rate most highly: **Design Management**, **Website Management**, and **Real Time Editing**. Together, these capabilities help businesses maintain a consistent site design, manage website content and updates more efficiently, and make changes as needed, allowing teams to keep their online presence current and easier to manage. Real Time Editing 4.5 (130) 50.77% of 130 reviewers that rated this feature as important or highly important With real-time editing, you can instantly update your website and see changes immediately. Users think this capability is easy to use, convenient, and essential for quick updates, though some mention limited editing options and occasional delays in reflecting changes. Customizable Templates 4.2 (47) 40.43% of 47 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements SEO Management 4.2 (102) 42.16% of 102 reviewers that rated this feature as important or highly important It helps you improve your website’s visibility in search results, driving more traffic and brand awareness. Reviewers appreciate the easy-to-use SEO tools, increased rankings, and automated content updates, though a few mention inconsistent results and limited customization. Online Booking Tools 4.2 (75) 41.33% of 75 reviewers that rated this feature as important or highly important You get online booking tools that make it easier for clients to schedule services. Some reviewers find it convenient and effective, but others mention difficulties accessing bookings, lack of a calendar, and extra steps required to view booking information. Data Import/Export 4.3 (75) 42.67% of 75 reviewers that rated this feature as important or highly important This capability lets you quickly upload and update content, such as menus or images, often using spreadsheets. Reviewers appreciate the fast upload speeds and simplicity, but some note the inability to upload digital products directly and the need for third-party apps for videos. Reporting/Analytics 4.3 (70) 42.86% of 70 reviewers that rated this feature as important or highly important UENI offers helpful analytics so you can track website visitors, campaign impact, and business performance. Reviewers appreciate the user-friendly dashboard and the ability to monitor traffic, though some mention data accuracy concerns and wish for more personalized recommendations. UENI 68 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Advanced Customization: Allows users to edit a page's HTML or CSS code, or add custom code. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto Update: Automatic update of information / software - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Personalization: Personalize delivered content based on characteristics, preferences, behavior or other data across the network - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Cross-system Integration: Works across multiple software systems or databases - Custom Domains: Create branded link campaigns or short links with one or multiple custom domains. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: This capability lets you quickly upload and update content, such as menus or images, often using spreadsheets. Reviewers appreciate the fast upload speeds and simplicity, but some note the inability to upload digital products directly and the need for third-party apps for videos. - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Domain Integration: Allows companies to connect landing pages to their existing domain. - Domain Name: Offers the ability to purchase a unique domain name that can be related to the church. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - E-commerce Integration: The ability to integrate installment payment software into an online store or e-commerce platform in order to add additional payment options. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Integrations: Provides an email for users to field communication within their website builder too. - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Management: Store, manage and track all forms in a centralized location - HTML Input: Permits HTML administration to input code to uniquely customize the website for the curch. - Keyword Rank Tracking: Track positioning in search engines over time - Keyword Tracking: Track and monitor a specific set of keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Tools: Provides relevant marketing tools to support email campaigns, website branding, and other related advertising efforts. - Media Library: Collection of images, videos and other digital content that can be used - Mobile Responsive: Creates mobile responsive pages for optimized viewing on mobile devices. - Multi-Language: Manage and support multiple languages - Online Booking Tools: You get online booking tools that make it easier for clients to schedule services. Some reviewers find it convenient and effective, but others mention difficulties accessing bookings, lack of a calendar, and extra steps required to view booking information. - Online Store Builder: Includes functionalities for creating custom eCommerce websites - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Real Time Editing: With real-time editing, you can instantly update your website and see changes immediately. Users think this capability is easy to use, convenient, and essential for quick updates, though some mention limited editing options and occasional delays in reflecting changes. - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: UENI offers helpful analytics so you can track website visitors, campaign impact, and business performance. Reviewers appreciate the user-friendly dashboard and the ability to monitor traffic, though some mention data accuracy concerns and wish for more personalized recommendations. - Responsive Web Design: Web design that automatically adjusts to look good on different screen sizes - SEO: Pagination, page headers and titles, meta tags and URL structure all contribute well to site SEO. - SEO Management: It helps you improve your website’s visibility in search results, driving more traffic and brand awareness. Reviewers appreciate the easy-to-use SEO tools, increased rankings, and automated content updates, though a few mention inconsistent results and limited customization. - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visitor Tracking: Track visitors and purpose of visits - Web Analytics: Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity. - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Website Hosting: Publishing and managing websites across the internet. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - WordPress Tool: Website Builder - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (187) 4.2 Based on 187 reviews ## Pricing Value for money 4.4 (184) [View pricing plan details](https://www.capterra.com/p/187419/UENI-Ltd/pricing/) Website Launch $24.99 Flat Rate,Per Month It includes: - Done-For-You Website Design - Unlimited Edits - Custom Domain Name - Professional Email Inbox - 1:1 Launch Call Plus Plan $59.00 Flat Rate,Per Month Growth Plan $124.99 Flat Rate,Per Month Value for money 4.4 (184) 4.4 Based on 184 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Google Business Review Link Generator](https://www.capterra.com/p/205038/Google-Business-Review-Link-Generator/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (184) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (184) 4.4 Based on 184 reviews ## User reviews Overall rating 4.4 Based on 187 reviews Filter by rating 5(129) 4(32) 3(7) 2(4) 1(15) Mentioned topic Sorted by most recent SM Sebastian M. Ceo Construction ### "Honest UENI Review from a Business Owner" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 31, 2025 As a business owner, I came to UENI because of how well they positioned themselves.. promising clean, conversion ready websites, fast implementation, and full support with SEO and Google Business optimization. The branding looked sharp, and the offer seemed practical. Two weeks in, it’s clear that the brand promise and the real experience are not aligned. What started with a basic request to connect my domain turned into a confusing back-and-forth. Despite owning my domain, they failed to support a simple integration. That led to delays and unnecessary recommendations to purchase alternate domains that had nothing to do with my business name or license. Then came the Google optimization. I had already spent hours creating detailed, high-quality content for my SEO, keywords, and business listing only to find that their team deleted it. No explanation. Just gone. Now I’m being asked to redo it all, even though they say it’s “just 10 minutes.” As for the website design, I submitted all content and clear direction upfront. Rather than moving forward with a layout draft, their team keeps circling back with small, unnecessary requests. Each message delays action further. And then they finish with lines like, “If we don’t hear back, we’ll assume you’re no longer interested.” That kind of tone, after all the effort I’ve put in, is unacceptable. I’ve been respectful. I’ve been patient. I’ve even provided visual guidance and brand tone so their team could focus purely on structure and implementation. But it still hasn’t moved. It honestly feels like I’m dealing with automated responses or a team that doesn’t fully understand their own systems. There's no urgency, no ownership, and no real leadership on the delivery side. On paper, UENI looks great. In practice, you get what you pay for and maybe a bit less. If you're a small business owner who values time, clarity, and actual follow-through, know what you're getting into before committing. Pros The platform itself is easy to navigate, and the idea of having an all-in-one website and Google listing setup is appealing. It's marketed as a clean, streamlined tool for small businesses looking to get online fast. Cons The execution does not match the promise. The team consistently delays delivery by asking for unnecessary clarifications after all information was already provided. Feels disorganized and disconnected. Support staff often seem untrained or unaware of project history, which results in wasted time and lost progress. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 1, 2025 Hi Sebastian, We're very sorry to read this review, as customer support is of utmost importance to us. We can see our team emailed you today to clarify some of the issues you brought up here. Our team didn't delete the optimization details you shared; we just need you to connect your Google Profile correctly (we sent more details via email). Our designers also asked for some basic information and clarification to make changes to your website, as we always prefer to clarify any doubts we have instead of making changes without having a clear picture of what you want. The issue with your domain was a misunderstanding about what domain you were talking about. This was clarified and solved within 24 hours after your last call with us. Please check your email and let us know if there's anything else we can help you with. We're looking forward to rectifying your negative experience. All the best, The UENI team. JB Joycelyn B. Founder Government Relations ### "Great Experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2025 A great experience and I would recommend them to friends and family for sure! A great company overall! Pros The company's patience and willingness to help me fulfill the needs of my company! I was able to communicate with \[sensitive content hidden\] and he was great and supportive! Cons No cons. I had some additions and removals but I will say the company went out of their way to ensure my needs were met Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Additional help was needed and the pricing and color options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2025 Hi Jocelyn! Thank you so much for taking the time to leave us a review and providing feedback. We really appreciate you being part of UENI. In case you need help with your website, please, don't hesitate to reach out! All the best, The UENI team. JV Jonathan V. CEO Entertainment ### "Untrustworthy Company" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2025 I have used UENI for the past three years. I have records of paid invoices along with matching bank records of all payments made in full. UENI lost my domain name to GoDaddy. I was unaware of my email and site not working until a customer reached out to me another way. This has caused people to believe my business is no longer operating, which in turn cost me money. UENI's excuse was that there was a "slight delay" on a payment. Again. I have records showing otherwise and how unreasonable the excuse is. I have requested contact info for their legal team and they have refused to provided it as of now. This company failed in its duty as a web manager/ host and has caused my business harm. My recommendation to the consumer looking for the services UENI provides is to move on to another option. Pros They were cheap at the time if my business's start up. Cons Untrustworthy and negligent Customer Service slow or unable to help in most cases Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reasons for choosing UENI Ueni was the cheapest option at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2025 Hi Jonathan, Thank you for your feedback — we truly value the opportunity to support our customers and are sorry to hear about your recent experience. It looks like there was a delay with the renewal of your monthly subscription, and since your domain is directly tied to your plan, this may have impacted the domain’s functionality. Our team did attempt to reach you by phone and also followed up with an email regarding the resolution of your case. If you haven’t had a chance yet, we’d encourage you to check your inbox for those details. We're here if you need anything further. Best regards, The UENI Team PM Pami M. DNA Collector Health, Wellness and Fitness ### "Disappointed with UENI’s service lack of functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 9, 2025 The timing to receive a website in 7-14 days was great! But getting up and running correctly was lost And the company became rude and wanted more money Pros The promptness of Website design within 14 dates! It says 7 but it’s NOT ready! Cons Disappointed with UENI’s Service and Lack of Functionality I was excited to work with UENI, but my experience has been frustrating and disappointing. First, I had to wait two weeks just to meet with an agent to discuss my website and make changes—despite only having 30 days to work with a designer. That delay put me behind schedule from the start. Additionally, the basic pay plan options are misleading. I was initially told I’d be able to set up a payment system, but later found out that the basic plan does not allow for direct payments from the website. Instead, I was forced to use PayPal, but there’s no actual way for customers to pay! If I wanted a functioning payment system, I’d have to either edit the site myself—which isn’t possible due to limited functionality—or upgrade to a more costly monthly plan. Every time UENI sent me instructions for making changes, the directions failed, and I was unable to access either my website or their platform to make necessary edits. What should have been a smooth and exciting launch has now dragged on for four months, and my site is still not functional. This experience has been frustrating and disappointing. What started as a promising relationship with UENI turned into a major setback for my business. I wouldn’t recommend their service unless you’re prepared for delays, unexpected limitations, and a lack of proper support. Switched from [IONOS Marketing](https://www.capterra.com/p/235441/IONOS-Marketing/) It taken 2 months and there was no website Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) [Canva](https://www.capterra.com/p/168956/Canva/) Reasons for choosing UENI I thought it was a one stop shop that would give me all of those same options and show me to incorporate some of those products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Thank you for taking the time to share your detailed feedback — we’re truly sorry to hear that your experience did not meet expectations. Our team has already been in contact with you and provided assistance, and we hope that helped clarify the functionality available on your plan and the setup options for payments. We understand how important it is for your business to launch smoothly, and we regret the delays and confusion you encountered along the way. We’re committed to making this right, and if there’s anything else we can do to support you moving forward, please don’t hesitate to reach out directly. Sincerely, The UENI Team BR Brian R. President Fund-Raising ### "Big waste of time and money " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2025 At first they are very friendly and attentive but once your roped in, trying to get help and the truth from them is next to impossible. Im so up set with them after wasting my time and money for 4 months my next move will be with the AG's office. Pros Not much. Cons UENI only offers PayPal as a payment provider for their clients. I have wasted 4 months of my time and money trying to work this out with UENI since PayPal blocked my account for no reason whatsoever. For a web host to only offer one payment solution in today's world and not telling their clients up front is ridiculous. After 4 months of fighting this with UENI I just found this out today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2025 Hi Brian! We're sorry to read this review as customer support is of utmost importance to us. At the moment, we offer both PayPal and Stripe as payment processors. We're sorry to hear PayPal blocked your account, we suggest reaching out to them regarding this. We couldn't locate your account based on this review, please email us at help@ueni.com so we can give you a hand as soon as possible. All the best, The UENI team. CB Craig B. Owner Construction ### "Very Disappointed Customer " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 30, 2025 You do ga e so GREAT PEOPLE that work for UENI that are compassionate and work hard to get done whats asked. But it seems that they have SUPERIORS that they have to get things approved. And this is where the problem is. Pros It started out extremely well. I didn't have any complaints, being that I am not computer SAVY. I really could not keep up with the work, I was turning down jobs. I have a Tv mounting business in Georgia, when I first started after Covid I decided to start my own business doing so I chose UENI. It started oyt GREAT!!! Cons Well after the first year. I do not what is going on. I have try numerous times to get my business back on track through UENI,but it seems nobody cares, I have been going through so much as I stated I am not computer SAVY, for the last past year my sales have DRAMATICALLY DECLINED, I have been on there Growth Plan in which I have Growth Meeting Xalls every month. Thst nobody does whats asked of them and uts your WEBSITE. I was told to create another Email because my profile had been HACKED. I did what I was asked. To only get a Email from the EXPERTS TEAM saying that my email is fine an there not gonna changed it. NOBODY IS ON THE SAME PAGE. I have been with them for a long time. It started out GREAT I can not lie. But it really has been a Total Disaster the last 11 month's. I call every day to dry to get my issues resloved only to get the phone answered by a disgruntled customer service agent, because they are tired of me calling. As I said they start out good. But as soon as they lock you in you just another customer to BRUSH OFF. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2025 Hi Craig, We're sorry to this review as customer support is of utmost importance to us, rest assured our teams are at your disposal to help you with he issues you presented. We will email you soon to follow up on this. All the best, The UENI team. JC Jennean C. Balloon Artist Entertainment ### "Redeemed!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2024 My overall experience has been great. About 5 years ago, I paid someone $1,800 to create a website for me, and they actually expected me to do all the work; it was the worst experience ever!! As a result, it took me a while to revisit the idea of having a website built for my business. When I saw the offer from UENI, I jumped on it. My expectations were low at first because of my first experience. But once I had my setup call with Mateo, I was pleasantly surprised that everything was laid out as I outlined. I couldn't be more pleased with the results. I am so excited to launch my site and build my business! Thank you UENI!! Pros Creating and building a website can be intimidating for the average person. UENI staff made this process very easy and comfortable. They provided lots of videos and information to help me understand the process and how to enhance my site. I was actually able to go in and edit a few things on the site with no problem. The live help was also exemplary!! I am excited to begin referring my clients to my website! I can't wait for it to go live!! Thanks, UENI; you all rock!! Cons I actually have had a wonderful experience, there is nothing I would change. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 11, 2024 Hi Jennean! Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help! All the best, The UENI team. TT Thomas T. Massage Therapist Hospital & Health Care ### "Have your website built here!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2024 UENI for the money/time spent has been the best OVERALL website building experience. They are friendly, efficient, and a joy to work with. Pros Over the past 3 years, I have spent hundreds of dollars in creating a website. UENI has been cost effective in saving time, money, and frustration!!! Cons I am not of fan of technology, it doesn't match with my trade, however UENI has made building my website an ease, but they send a lot of promotional emails that get mingled with the emails I need to respond to. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) I created my own website, that I was not at all satisfied with. UENI built my website for me saving me time, money, and frustration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 9, 2024 Hi Thomas! Thanks for your kind words! We’re very grateful for customers like you and hope you stick with us for years to come! All the best, The UENI team. MO Michele O. Owner Performing Arts ### "UENI Delivers Exceptional Websites " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2024 Working with \[sensitive content hidden\] was great! The Team is committed towards providing world class customer service! Pros I like that UENI can handle all the website technical and creative designs. Cons There were a few times where my design requests appeared not to have gotten to the Design team. I would highly recommend that the once a customer has paid for their subscription there be a design meeting with the customer before any work is done. This would allow the designer to have a verbal discussion with the customers to fully understand the concepts and expected outcome. This would allow for the delivery of the website to be aligned with the customer's expectations and reduce the need to have many meetings. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 9, 2024 Hi Michele! Thanks for taking the time to leave a review! We are glad to hear that you are happy with your website. Please do not hesitate to contact us if you need assistance! All the best, The UENI team. AN Anonymous User Founder, CEO Hospitality ### "Love it!! My website is refreshed and looks amazing!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2024 It was wonderful. I loved the Zoom meetings and the quick turnaround on revisions. Pros It was easy to give them the information, the tech is great, and they do it for you! Cons The monthly fee for the upgrades is too expensive for me. I am a software developer in business services, so many of the tools they have don't apply to me. I don't need much customization, but on one page, it is too expensive for me to upgrade. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) i love what they do. no need for the other one. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 3, 2024 Hi! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! All the best, The UENI team. [View all Reviews](https://www.capterra.com/p/187419/UENI-Ltd/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Wix vs UENI](https://www.capterra.com/compare/169007-187419/Wix-vs-UENI-Ltd)[ClickSites vs UENI](https://www.capterra.com/compare/187419-10024383/UENI-Ltd-vs-ClickSites)[WordPress vs UENI](https://www.capterra.com/compare/131687-187419/WordPress-vs-UENI-Ltd)[Divi vs UENI](https://www.capterra.com/compare/187419-201958/UENI-Ltd-vs-Divi)[Elementor vs UENI](https://www.capterra.com/compare/169468-187419/Elementor-vs-UENI-Ltd)[GoDaddy Website Builder vs UENI](https://www.capterra.com/compare/182500-187419/GoDaddy-Website-Builder-vs-UENI-Ltd) [Squarespace vs UENI](https://www.capterra.com/compare/143461-187419/Squarespace-vs-UENI-Ltd)[Pixpa vs UENI](https://www.capterra.com/compare/152263-187419/Pixpa-vs-UENI-Ltd)[Webnode vs UENI](https://www.capterra.com/compare/167799-187419/Webnode-vs-UENI-Ltd)[SITE123 vs UENI](https://www.capterra.com/compare/152921-187419/SITE123-vs-UENI-Ltd)[Shogun vs UENI](https://www.capterra.com/compare/187419-201037/UENI-Ltd-vs-Shogun)[Systeme.io vs UENI](https://www.capterra.com/compare/187419-198994/UENI-Ltd-vs-Systeme)