--- title: "2Steps Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 2Steps Software - reviews, pricing plans, popular comparisons to other Application Performance Management products and more." source_url: "https://www.capterra.com/p/187499/2-Steps/" page_type: "product" language: "en" --- # 2Steps Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 2Steps ## What is 2Steps? 2Steps gives IT teams a continuous, clear view of how their business applications are actually performing - from the user's perspective. Rather than relying on infrastructure dashboards that only tell half the story, 2Steps tests complete end-to-end workflows the way real users experience them, around the clock. The platform works across environments that most monitoring tools can't reach - Citrix, virtual desktops, thick-client applications, legacy systems, cloud platforms, and web applications. Tests are built visually by anyone on the team, no coding required, and every test run is recorded so teams can see exactly where something slowed down or failed. 2Steps is trusted by government agencies, healthcare organisations, and financial services companies who need confidence that their critical systems are always working. Pricing is per test, so teams only pay for what they use, and proof of concept engagements are available to validate results before committing. ## What is 2Steps used for? [Application Performance Management](https://www.capterra.com/application-performance-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 2Steps?[Manage this product listing](https://www.g2.com/products/2-steps/claim_requests/new?auto=true) ## 2Steps Overview Updated September 2026 AI summary 2Steps supports organizations of all sizes in monitoring and managing application performance through features like server monitoring, alerts, diagnostic tools, and root cause analysis. With options for customizable dashboards, real-time reporting, workflow management, and third-party integrations, it offers deployment via cloud or Linux, addressing a range of needs in the application performance management category. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 2Steps 4.7 (10) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price Contact vendor Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (10) Ease Of Use 4.6 (268) Value For Money 4.7 (9) Value For Money 4.5 (230) Customer Service 4.8 (9) Customer Service 4.5 (262) ## 2Steps alternatives [4.9 (55)](https://www.capterra.com/p/186876/Obkio/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) [4.6 (268)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) Highest Rated [CubeAPM](https://www.capterra.com/p/10032955/CubeAPM/) [5.0 (18)](https://www.capterra.com/p/10032955/CubeAPM/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10032955/CubeAPM/) [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (368)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [View all alternatives](https://www.capterra.com/p/187499/2-Steps/alternatives/) ## FAQs about 2Steps Overview ### Which roles and teams benefit most from 2Steps? 2Steps is most used by IT operations, monitoring, and infrastructure teams that need to automate service oversight, incident response, and system visibility. Consultants and solutions architects use it to standardize client environments, while service delivery managers, account managers, and technology leaders rely on it to improve reliability, coordination, and operational decision-making. Answer based on 10 reviews Overview ### What company size and industries is 2Steps built for? 2Steps is built for IT teams at midsize businesses, which make up 50% of reviewers, especially in Information Technology and Services at 50%. It also serves small businesses at 30% and enterprises at 20%, with additional use in Financial Services at 20% and Government Administration at 10% for application performance management. Answer based on 10 reviews Features and Usability ### What are the key features of 2Steps? 2Steps offers incident management and issue tracking, plus monitoring features such as server monitoring, transaction monitoring, performance metrics, and uptime reporting. It also includes reporting and analytics with customizable reports, real-time reporting, trend analysis, and data visualization, along with access controls, audit management, alerts, and workflow management. Integrations ### Which third-party tools and platforms does 2Steps integrate with? 2Steps integrates with Splunk Enterprise and Grafana, with Splunk Enterprise as the primary cataloged connection. It also connects to Splunk On-Call for alerting workflows, giving it coverage across observability and incident-response tools used for monitoring, synthetic transactions, and performance analysis. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does 2Steps offer? 2Steps provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual, self-paced guidance for teams getting started. Getting Started and Support ### What customer support options does 2Steps offer? 2Steps provides email/help desk support, a knowledge base, phone support, and chat. With no reviewer feedback on support topics available, no reliable claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate several ways for users to seek help. ## Features AI summary Based on 653 Application Performance Management reviews Capterra reviewers point to these as the top priorities when evaluating application performance management software: - **Monitoring** (**67%** of reviewers rated this feature as critical) - **Server Monitoring** (**61%**) - **Alerts/Notifications** (**61%**) 2Steps supports all three features that buyers rate highest: **Monitoring**, **Server Monitoring**, and **Alerts/Notifications**. Together, these capabilities give teams a clear view of application and infrastructure health, help them spot issues early, and keep the right people informed when performance problems arise, allowing teams to respond faster and maintain more reliable systems. Monitoring 4.6 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Alerts/Notifications 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Performance Metrics 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Root Cause Analysis 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Identify and analyse the reasons behind accidents Diagnostic Tools 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics Event Logs 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A chronological record of actions or occurrences within a network, software, or process 2Steps 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Bottleneck Identification: Detect areas where test errors occur - Customizable Reports: Alter the layout and content of reports - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incident Management: Manage and track all disruptions and incidents - Issue Tracking: Record and follow the progress of every issue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Root Cause Analysis: Identify and analyse the reasons behind accidents - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 4.7 (9) Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)[ Grafana](https://www.capterra.com/p/196036/Grafana-Enterprise/) ## Support, customer service and training options Customer Service 4.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (9) 4.8 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(7) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LR Lance R. Infrastructure Specialist Hospital & Health Care ### "2Steps has proven valuable for monitoring application performance before and after migration." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2024 A very useful tool especially for monitoring Citrix applications. Pros 2 Steps is unique in that it is using computer vision/Image recognition so can work with remote applications without requiring to be installed on the remote host. The team are very responsive. Cons This is a relatively difficult install; however, the staff are very supportive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director, Product Marketing Information Technology and Services ### "Easiest frontend application performance monitoring solution I've seen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2024 Very pleased. It is rare something is as easy to use as the promises in a slick demo always suggest. I would say that 2Steps has been even easier to use than expected. Works great and has already provided advanced warning on multiple occasions of application performance issues in our Citrix environment. Pros Ease of use. Building and scheduling tests with complex workflows is a breeze. I was able to setup tests for many of the applications we are monitoring in just a few minutes. The scheduling options are impressive and the level of granular control not only helps with managing unnecessary alerting but also with efficient consumption of my 2Steps licensing. Cons There is nothing really not to like. It performs as promised and when questions did come up, customer support was quick to address. So far a very smooth process. Reasons for choosing 2Steps Ease of use and flexibility in types of applications that can be tested. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ME Michael E. Senior Consultant Information Technology and Services ### "Synthetics my mother can use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2024 Holds a lot of promise for customers. Excellent personal support that goes the extra mile. I love how 2steps ties into Splunk for its excellent visualisations means 2steps can focus on what it does well Pros The ability for someone new to sythetic monitoring to record, replay and schedule a synthetic test is excellent. This makes for end users who 2steps & splunk aren't part of their daily workloads - feasible to record and monitor the plethora of websites Application SME's are dependent on Cons variability of scripts to handle advanced business logic, inability to deploy nodes on windows OS makes expandability to end user offices harder Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ST Stefanija T. Monitoring Consultant Information Technology and Services ### "Excellent Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2023 As im working for clients and the environments are quite large, Deploying the 2steps was the best decision that they could take. This is because 2steps offers real time monitoring over the metrics, the performance analysis are very understandable even if you dont have long experiance with 2steps and also the great part is you dont need to spend long hours to detect the issue, or to write the whole new script behind. The tools are amazing for troubleshooting, and from my own experience, i didn't need more then 15 min to resolve the client issues. Pros The most impactful objects in general are the Web pages that are used by the clients. However, with 2steps that makes our life easier and the troubleshooting is very straight forward. I enjoy using the 2steps as there are no codding required, and with one click we can do everything. The integration wasn't complicated as the 2steps app is available in Splunk base and was very easy to deploy that in the clients environment. Cons To be honest, the 2steps is very useful and its very easy to be used even without experience! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RT Ravi Teja J. Senior solutions Architect Government Administration ### "2Steps - easy setup for Synthetic Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2023 Really enjoying the tests run everyday and the monitoring coverage that this tool is bringing in. Pros easy setup is a key feature and strength of 2 Steps.Video capture for all the tests is another strength.Especially the platform being Splunk is a great feature. Cons patching and upgrades and the comms on that needed a little bit of improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ED Erwin D. CIO Logistics and Supply Chain ### "2steps review after three months of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2023 2steps helps us in monitoring overall performance changes for our core business application on a continuous basis. We are able to experience the response time of the system as a real end-user. In case of changes we can directly relate it back to version releases, upgrades, patches, network changes, etc. Pros It's able to handle al type of applications, even the old fashioned client/server based, windows client installations and any local installed application. It's very easy to create recordings and you can build automated test scripts with the same tool to auto test certain scenario's. Cons The reporting part is not that mature. I would like to see easy to use dashboards and integration with BI. The installation and setup also requires expertise from the headquarters in Australia, so there are limits to the time window for support when located in Europe. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CE Cameron E. Account Manager Information Technology and Services ### "Great dedicated team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 21, 2023 Dedicated and passionate team who can guide a customer easily into deploying complex tests of critical customer facing services with a broad knowledge of user experience needs. Pros 2Steps ease of deployment and time to value makes it a key tool to implement into a enterprise environments user monitoring toolset. Cons Not applicable. There is nothing that stands out that I dislike about 2Steps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Nick F. Manager Service Delivery Financial Services ### "2 Steps review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 17, 2023 Our overall experience with 2Steps is excellent. Our account manager is easy to deal with and is very responsive, and the platform itself is easy to navigate and access. The ability to review the exception events - such as accessing videos of failed tests - is extremely straight forward. Pros The 2 Steps product is extremly easy to use, and provides for easy monitoring and ongoing analysis of the customer channels for which it manages. Cons Nothing significant comes to mind in regards to cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jimena G. IT Monitoring Analyst Information Technology and Services ### "Easy Tool For App Monitoring through synthetic transactions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 It was easy to learn how to use it. And I´m satisfied with the support given by the provider when we had doubts. Pros The app is easy to use and to integrate with other monitoring platforms. The provider (support team) is willing to give us support any time we needed it. Cons I just can mention, as desired feature, to be able to upload external pictures to which compare from in tests. For example, when we have external screencaptures from exceptional app messages, and we would want to add them in conditionals in a certain step of the 2Steps´s test. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Anthony F. Monitoring Analyst Financial Services ### "2 Steps - 6 months on" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 It does the job sufficiently well where there are limited alternatives in the market. Pros Integration with Splunk Cloud\\ App and vendor professional services. Cons Image recognition issues with script building, plus more flexibility with the Scheduler. Reasons for choosing 2Steps Previously trialled within our organization Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/187499/2-Steps/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.