# 2Steps Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 2Steps Software - reviews, pricing plans, popular comparisons to other Application Performance Management products and more.

Source: https://www.capterra.com/p/187499/2-Steps

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# 

 2Steps Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

2Steps

## What is 2Steps?

2Steps gives IT teams a continuous, clear view of how their business applications are actually performing - from the user's perspective. Rather than relying on infrastructure dashboards that only tell half the story, 2Steps tests complete end-to-end workflows the way real users experience them, around the clock. The platform works across environments that most monitoring tools can't reach - Citrix, virtual desktops, thick-client applications, legacy systems, cloud platforms, and web applications. Tests are built visually by anyone on the team, no coding required, and every test run is recorded so teams can see exactly where something slowed down or failed. 2Steps is trusted by government agencies, healthcare organisations, and financial services companies who need confidence that their critical systems are always working. Pricing is per test, so teams only pay for what they use, and proof of concept engagements are available to validate results before committing.

## What is 2Steps used for?

[Application Performance Management](https://www.capterra.com/application-performance-management-software/)

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## 2Steps alternatives

Highest Rated

[4.9 (55)](https://www.capterra.com/p/186876/Obkio/reviews/)

Starting price

$499.00

Per User, Per Month

[4.6 (255)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)

Starting price

$395.00

Per User, Per Month

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

[4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/)

Starting price

$10.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/187499/2-Steps/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Monitoring

4.6 (8)

112.50% of 8 reviewers that rated this feature as important or highly important

Observe and track the demand, usage, progress or quality of a system, product, or user

Root Cause Analysis

4.8 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Identify and analyse the reasons behind accidents

Alerts/Notifications

4.3 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Performance Metrics

5.0 (7)

100.00% of 7 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Diagnostic Tools

4.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Access client's system information, including hardware and software configuration, to perform diagnostics

Event Logs

4.5 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

A chronological record of actions or occurrences within a network, software, or process

2Steps 32 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Define network parameters and threshold settings to monitor network health and take necessary precautions

Detect areas where test errors occur

Alter the layout and content of reports

Creation and customization of dashboards

Import and export data to and from software applications

Graphical representation of data

Access client's system information, including hardware and software configuration, to perform diagnostics

Assemble applications and processes by dragging over and arranging pre-built components

Receive and/or send email notifications for urgent updates, requests, or other information

A chronological record of actions or occurrences within a network, software, or process

Manage and track all disruptions and incidents

Record and follow the progress of every issue

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Identify and analyse the reasons behind accidents

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Set up connections to third-party platforms to improve business processes

Monitor or audit historical and current transactions to analyze customer account activities

Review data from past periods to reveal recurring tendencies and predict future performance

Track the availability time for a designated network or website over a given period of time

Create, design and manage workflows for repetitive tasks

Features

4.6 (10)

4.6

Based on 10 reviews

## Pricing

Value for money

4.7 (9)

### Starting price

Free trial  
not available

Value for money

4.7 (9)

4.7

Based on 9 reviews

## Integrations

[

Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)[

Grafana](https://www.capterra.com/p/196036/Grafana-Enterprise/)

## Support, customer service and training options

Customer Service

4.8 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (9)

4.8

Based on 9 reviews

## User reviews

Overall rating

4.7

Based on 10 reviews

Filter by rating

5(7)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LR

Lance R.

Infrastructure Specialist

Hospital & Health Care

### "2Steps has proven valuable for monitoring application performance before and after migration."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 25, 2024

A very useful tool especially for monitoring Citrix applications.

Pros

2 Steps is unique in that it is using computer vision/Image recognition so can work with remote applications without requiring to be installed on the remote host. The team are very responsive.

Cons

This is a relatively difficult install; however, the staff are very supportive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director, Product Marketing

Information Technology and Services

### "Easiest frontend application performance monitoring solution I've seen!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 23, 2024

Very pleased. It is rare something is as easy to use as the promises in a slick demo always suggest. I would say that 2Steps has been even easier to use than expected. Works great and has already provided advanced warning on multiple occasions of application performance issues in our Citrix environment.

Pros

Ease of use. Building and scheduling tests with complex workflows is a breeze. I was able to setup tests for many of the applications we are monitoring in just a few minutes. The scheduling options are impressive and the level of granular control not only helps with managing unnecessary alerting but also with efficient consumption of my 2Steps licensing.

Cons

There is nothing really not to like. It performs as promised and when questions did come up, customer support was quick to address. So far a very smooth process.

Reasons for choosing 2Steps

Ease of use and flexibility in types of applications that can be tested.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ME

Michael E.

Senior Consultant

Information Technology and Services

### "Synthetics my mother can use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 23, 2024

Holds a lot of promise for customers. Excellent personal support that goes the extra mile. I love how 2steps ties into Splunk for its excellent visualisations means 2steps can focus on what it does well

Pros

The ability for someone new to sythetic monitoring to record, replay and schedule a synthetic test is excellent. This makes for end users who 2steps & splunk aren't part of their daily workloads - feasible to record and monitor the plethora of websites Application SME's are dependent on

Cons

variability of scripts to handle advanced business logic, inability to deploy nodes on windows OS makes expandability to end user offices harder

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Stefanija T.

Monitoring Consultant

Information Technology and Services

### "Excellent Product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2023

As im working for clients and the environments are quite large, Deploying the 2steps was the best decision that they could take. This is because 2steps offers real time monitoring over the metrics, the performance analysis are very understandable even if you dont have long experiance with 2steps and also the great part is you dont need to spend long hours to detect the issue, or to write the whole new script behind. The tools are amazing for troubleshooting, and from my own experience, i didn't need more then 15 min to resolve the client issues.

Pros

The most impactful objects in general are the Web pages that are used by the clients. However, with 2steps that makes our life easier and the troubleshooting is very straight forward. I enjoy using the 2steps as there are no codding required, and with one click we can do everything. The integration wasn't complicated as the 2steps app is available in Splunk base and was very easy to deploy that in the clients environment.

Cons

To be honest, the 2steps is very useful and its very easy to be used even without experience!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RT

Ravi Teja J.

Senior solutions Architect

Government Administration

### "2Steps - easy setup for Synthetic Monitoring"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2023

Really enjoying the tests run everyday and the monitoring coverage that this tool is bringing in.

Pros

easy setup is a key feature and strength of 2 Steps.Video capture for all the tests is another strength.Especially the platform being Splunk is a great feature.

Cons

patching and upgrades and the comms on that needed a little bit of improvement.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ED

Erwin D.

CIO

Logistics and Supply Chain

### "2steps review after three months of use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 23, 2023

2steps helps us in monitoring overall performance changes for our core business application on a continuous basis. We are able to experience the response time of the system as a real end-user. In case of changes we can directly relate it back to version releases, upgrades, patches, network changes, etc.

Pros

It's able to handle al type of applications, even the old fashioned client/server based, windows client installations and any local installed application. It's very easy to create recordings and you can build automated test scripts with the same tool to auto test certain scenario's.

Cons

The reporting part is not that mature. I would like to see easy to use dashboards and integration with BI. The installation and setup also requires expertise from the headquarters in Australia, so there are limits to the time window for support when located in Europe.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CE

Cameron E.

Account Manager

Information Technology and Services

### "Great dedicated team!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 21, 2023

Dedicated and passionate team who can guide a customer easily into deploying complex tests of critical customer facing services with a broad knowledge of user experience needs.

Pros

2Steps ease of deployment and time to value makes it a key tool to implement into a enterprise environments user monitoring toolset.

Cons

Not applicable. There is nothing that stands out that I dislike about 2Steps.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NF

Nick F.

Manager Service Delivery

Financial Services

### "2 Steps review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 17, 2023

Our overall experience with 2Steps is excellent. Our account manager is easy to deal with and is very responsive, and the platform itself is easy to navigate and access. The ability to review the exception events - such as accessing videos of failed tests - is extremely straight forward.

Pros

The 2 Steps product is extremly easy to use, and provides for easy monitoring and ongoing analysis of the customer channels for which it manages.

Cons

Nothing significant comes to mind in regards to cons.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

Jimena G.

IT Monitoring Analyst

Information Technology and Services

### "Easy Tool For App Monitoring through synthetic transactions "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 16, 2023

It was easy to learn how to use it. And I´m satisfied with the support given by the provider when we had doubts.

Pros

The app is easy to use and to integrate with other monitoring platforms. The provider (support team) is willing to give us support any time we needed it.

Cons

I just can mention, as desired feature, to be able to upload external pictures to which compare from in tests. For example, when we have external screencaptures from exceptional app messages, and we would want to add them in conditionals in a certain step of the 2Steps´s test.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Anthony F.

Monitoring Analyst

Financial Services

### "2 Steps - 6 months on"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 15, 2023

It does the job sufficiently well where there are limited alternatives in the market.

Pros

Integration with Splunk Cloud\\ App and vendor professional services.

Cons

Image recognition issues with script building, plus more flexibility with the Scheduler.

Reasons for choosing 2Steps

Previously trialled within our organization

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/187499/2-Steps/reviews/)

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