---
title: "8x8 Work Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about 8x8 Work Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more."
source_url: "https://www.capterra.com/p/187525/Virtual-Office/"
page_type: "product"
language: "en"
---

# 

 8x8 Work Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

8x8 Work

## What is 8x8 Work?

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.

## What is 8x8 Work used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)

Recognitions

Shortlist

Best ease of use

Top alternative

Featured

Overall rating

Based on 309 user reviews

Reviews sentiment

Positive

77%

Neutral

14%

Negative

9%

Pros & cons

Intuitive and simple operation

Comprehensive communication tools

Unreliable customer assistance

Frequent software glitches

Starting price

$24

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Telephony / 2025
-   VoIP / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Business Phone Systems / 2026
-   Call Recording / 2026
-   Cloud PBX / 2026
-   IVR / 2026
-   Telephony / 2026
-   Unified Communications / 2026
-   VoIP / 2026

Our "Best of" badge program showcases products with the highest ratings...

Do you work for 8x8 Work?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.8x8.com&name=8x8 Work)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 8x8 Work

4.1 (309)

VS.

[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$24

Per User, Per Month

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (300)

Ease Of Use

4.4 (884)

Value For Money

3.9 (215)

Value For Money

4.3 (795)

Customer Service

3.7 (223)

Customer Service

4.1 (815)

## 8x8 Work alternatives

Highest Rated

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[800.com](https://www.capterra.com/p/208208/800-com/)

[4.7 (350)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/)

## FAQs about 8x8 Work

Overview

### What problems does 8x8 Work solve?

8x8 Work solves fragmented business communication, missed customer calls, and office-bound phone systems by unifying calling, texting, voicemail, conferencing, fax, and call routing across desktop and mobile. Small businesses, call centers, remote teams, managers, and customer-facing staff benefit from easier remote access, faster call handling, and better visibility into activity and productivity.

Answer based on 120 reviews

Overview

### Which roles and teams benefit most from 8x8 Work?

8x8 Work is most used by small-business owners, executives, office managers, sales teams, and IT administrators who need reliable business calling and team communication. Customer-facing staff use it to manage client conversations, while operations, HR, and recruiting teams support remote coordination, call routing, and day-to-day responsiveness.

Answer based on 300 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is 8x8 Work built for?

8x8 Work is flexible for any business, with reviewer usage concentrated in small businesses at 75%. It serves midsize companies at 15% and enterprises at 10%, and appears most often in Information Technology and Services and Computer Software, each at 9%, followed by Hospital & Health Care at 8%.

Answer based on 309 reviews

Features and Usability

### What are the key features of 8x8 Work?

8x8 Work includes core cloud telephony features like VoIP calling, voicemail, call transfer, call recording, and SMS messaging. Differentiating capabilities include mobile and desktop apps for remote access, auto-attendant and call routing for inbound handling, plus CRM integrations and call reporting for tracking customer interactions.

Answer based on 162 reviews

Pricing

### How much does it cost and what fees or limitations are included?

8x8 Work starts at $24/user/month for the X2 plan, with X4 at 44, X6 at 85, X7 at 110, and X8 at 140; a free trial is available. Reviewers call it affordable and cost-effective, though some small teams found per-user pricing high and cited extra costs for analytics or added features.

Answer based on 46 reviews

Integrations

### Which third-party tools and platforms does 8x8 Work integrate with?

8x8 Work integrates with 10 third-party tools, including Microsoft Outlook, NetSuite, Microsoft Teams, Salesforce, Slack, Zendesk Suite, HubSpot CRM, and ServiceNow. The available integrations cover communication and calendar tools like Gmail and Google Calendar, along with CRM and support platforms used for customer and internal workflows.

Answer based on 19 reviews

Getting Started and Support

### What training and onboarding options does 8x8 Work offer?

8x8 Work provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs.

Answer based on 8 reviews

Getting Started and Support

### What customer support options does 8x8 Work offer, and how do users rate the experience?

8x8 Work offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some report quick responses, helpful agents, and useful self-service resources, while others describe long waits, inconsistent expertise, frustrating escalations, and difficulty resolving billing or technical issues.

Answer based on 83 reviews

Phone calls

### How well does 8x8 Work handle business phone calls?

8x8 Work handles everyday business calling well, especially for remote access, transfers, call routing, and work-number mobility. Small businesses, sales teams, and office staff like using desk, desktop, and mobile options, though some users report call lag, missed notifications, transfer issues, or uneven audio quality on the mobile app.

Answer based on 162 reviews

## Who uses 8x8 Work?

Based on Capterra reviews from the past 6 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and simple operation

91% positive reviews out of 35

Most reviewers find ease of use important, highlighting straightforward navigation and minimal learning curve for daily tasks.

Unreliable customer assistance

43% negative reviews out of 58

Some reviewers indicate customer support is slow, unhelpful, and difficult to reach, causing frustration during problem resolution.

Comprehensive communication tools

86% positive reviews out of 29

Most reviewers appreciate features for versatility, customization, and supporting various business needs in one platform.

Matthew C.

Helpdesk Support II, 201 - 500 employees.

"I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted."

Frequent software glitches

97% negative reviews out of 39

Most reviewers report bugs and issues, including app crashes, freezing, and unreliable call functionality disrupting workflow.

Flexible remote office capabilities

96% positive reviews out of 26

Most reviewers describe virtual office as enabling seamless remote work, client communication, and multi-location collaboration.

## Features

AI summary

Based on 1,849 Business Phone Systems reviews

Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities:

-   **Mobile Access** (**50%** of reviewers rated this feature as critical)
-   **Voice Mail** (**48%**)
-   **Call Routing** (**52%**)

8x8 Work supports all three features that reviewers rate most highly: Mobile Access, Voice Mail, and Call Routing. Together, these capabilities help businesses stay connected from any location, capture important messages, and direct calls to the right person or team, allowing teams to respond faster and manage customer communication more efficiently.

Mobile Access

4.5 (39)

84.62% of 39 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Voice Mail

4.5 (45)

71.11% of 45 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Call Routing

4.2 (42)

61.90% of 42 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Transfer

4.2 (18)

61.11% of 18 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Caller ID

4.3 (27)

66.67% of 27 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Alerts/Notifications

4.5 (21)

95.24% of 21 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

8x8 Work 87 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Provides a channel for team members to share AI models, media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Create, edit, preview, and send faxes electronically

Access names, contact information, and roles of employees in a centralized repository

Predefined actions automatically performed on the occurance of specific events

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

For Cloud-based phone system that sends and receives calls via the internet.

Group messaging lets multiple people carry on a group conversation

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Record the audio of phone conversations for quality assurance purposes

Transmit voice and other information digitally

Telephone system that allows users to connect internally as well as place and receive external phone calls

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automatically record calls at predetermined times

Digitally share screen view with others

Allow users to access multiple services after entering their login credentials once

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create, manage and track all task activities and progression

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Record and playback video calls

Connect with meeting participants remotely over video

Upload or use pre-set virtual backgrounds during video meetings

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

Transcribe voicemail audio messages to written text that is sent over email

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.1 (296)

4.1

Based on 296 reviews

## Pricing

Value for money

3.9 (215)

Free Trial

[View pricing plan details](https://www.capterra.com/p/187525/Virtual-Office/pricing/)

X2

$24.00

Per User,Per Month

It includes:

-   99.999% Uptime
-   Business SMS/MMS
-   Integration With Microsoft Teams
-   Integration With Slack
-   Team Messaging
-   Unlimited Voice Calls to 14 Countries
-   Video Meeting With up to 500 People

X4

$44.00

Per User,Per Month

It includes:

-   8x8 Front Desk for Receptionists and Operators
-   Monitor Whisper and Barge
-   Supervisor Analytics
-   Unlimited Voice Calling With 48 Countries

X6

$85.00

Per User,Per Month

It includes:

-   Call Recording
-   Chat
-   CRM
-   CX Journey Mapping
-   IVR
-   Reporting and Analytics
-   Skill-Based Routing
-   Video and Audio Conferencing

X7

$110.00

Per User,Per Month

It includes:

-   Chat
-   Co-Browse
-   Email
-   SMS
-   Social Media

X8

$140.00

Per User,Per Month

It includes:

-   Quality Management
-   Real-Time Multi-Screen Monitoring
-   Screen-Recording
-   Speech Analytics

Value for money

3.9 (215)

3.9

Based on 215 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (223)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (223)

3.7

Based on 223 reviews

## User reviews

Overall rating

4.1

Based on 309 reviews

Filter by rating

5(125)

4(111)

3(44)

2(18)

1(11)

Mentioned topic

Sorted by most recent

AC

Andrea C.

Controller

Construction

### "8x8 review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 19, 2026

Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags.

Pros

8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so.

Cons

I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Sales

Wholesale

### "Good enterprise option but be careful to reduce lag"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

November 20, 2025

Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit.

Pros

In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls

Cons

Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software.

Switched from

[MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/)

Switched to 8x8 to remove the need for physical desk phones

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GH

Georgina H.

Analyst

Computer & Network Security

### "8x8 review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 18, 2025

Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it

Pros

Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation.

Cons

We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 20, 2025

Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly.

NW

Nick W.

Sales

Building Materials

### "Positive experience"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

March 11, 2025

Pretty easy to learn and lots of options.

Pros

Ability to tie mobile and land lines together.

Cons

Call quality not as good as land lines, but better than other apps.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 12, 2025

Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better.

MS

michael S.

Logistics

Wholesale

### "8x8 is my go-to for communication software."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 17, 2025

Overall, I find it very useful. Its a great communication platform that is easy to use.

Pros

Ease of use. It is very simple to use and easy to navigate through the features.

Cons

It only stores communications for a limited time on the basic version.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 18, 2025

Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8!

SR

Stephanie R.

HR Manager

Information Technology and Services

### "Great for remote working and international calls"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 16, 2025

We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.

Pros

I am able to easily make UK and international calls with great quality audio.

Cons

I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2025

Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8!

MW

Marc W.

Resource Mgmt Specialist

Outsourcing/Offshoring

### "8x8 review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 16, 2025

Good, dependable product. Very easy to use. Fit for purpose

Pros

Ease of use in and out of office. Very good system

Cons

No real issues. Sometimes calls come through when put status as busy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 23, 2025

Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable.

EB

emma B.

recruitment consultant

Staffing and Recruiting

### "Great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 9, 2025

really good service you have this on laptop as well as mobile app

Pros

great service so easy to use both mobile and laptop

Cons

Dont like when you transfer you can still here conversation

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 10, 2025

Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service!

MS

Michelle S.

General Manager

Financial Services

### "Positive Feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 23, 2024

Every experience was smooth and efficient.

Pros

I mostly liked the reliability and efficiency.

Cons

I didn't have any negative experience with 8x8 work

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 2, 2025

Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient.

BB

Britta B.

Senior Marketing Coordinator

Health, Wellness and Fitness

### "Works for what I need it to"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 25, 2024

Pros

We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.

Cons

I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 2, 2024

Dear Britta, thank you for taking the time to leave a review. We're please to hear your experience is positive. If you need help with your phone settings please don't hesitate to contact our support tea. Thanks again!

[View all Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

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