--- title: "8x8 Work Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 8x8 Work Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/187525/Virtual-Office/" page_type: "product" language: "en" --- # 8x8 Work Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 8x8 Work ## What is 8x8 Work? 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage. ## What is 8x8 Work used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 309 user reviews Reviews sentiment Positive 77% Neutral 14% Negative 9% Pros & cons Simple and intuitive interface Comprehensive communication tools Inconsistent customer assistance Frequent technical glitches Starting price $24 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Business Phone Systems / 2026 - Call Recording / 2026 - Cloud PBX / 2026 - IVR / 2026 - Telephony / 2026 - Unified Communications / 2026 - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for 8x8 Work?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.8x8.com&name=8x8 Work) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 8x8 Work 4.1 (309) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $24 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (300) Ease Of Use 4.8 (885) Value For Money 3.9 (215) Value For Money 4.5 (796) Customer Service 3.7 (223) Customer Service 4.6 (816) ## 8x8 Work alternatives [4.7 (362)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) ## FAQs about 8x8 Work Overview ### What problems does 8x8 Work solve? 8x8 Work solves fragmented business communications, missed calls during remote work, and manual call routing by unifying voice, messaging, video, voicemail, fax, and auto-attendants in one system. Small businesses, call centers, account managers, and multi-office teams benefit from easier remote access, faster transfers, clearer productivity tracking, and simpler administration. Answer based on 120 reviews Overview ### Which roles and teams benefit most from 8x8 Work? 8x8 Work is most used by business owners, executives, office managers, sales teams, and IT administrators who need reliable cloud calling and team communication. Customer-facing staff use it to manage client conversations, recruiting and HR teams coordinate outreach, and operations leaders support distributed employees with centralized phone system control. Answer based on 300 reviews Overview ### What company size and industries is 8x8 Work built for? 8x8 Work is built for small businesses, which make up 75% of reviewers, with the strongest adoption in Information Technology and Services and Computer Software at 9% each. It also serves midsize businesses at 15% and enterprises at 10%, with additional use in Hospital & Health Care at 8%. Answer based on 309 reviews Features and Usability ### What are the key features of 8x8 Work? 8x8 Work includes core VoIP calling features like inbound and outbound phone calls, voicemail, call recording, call transfer, and auto-attendant. Differentiating features include mobile and desktop apps for remote access, SMS messaging from a work number, conference calling, CRM integrations, and call reporting for tracking activity. Answer based on 162 reviews Pricing ### How much does it cost and what fees or limitations are included? 8x8 Work starts at $24/user/month for the X2 plan, with X4 at 44, X6 at 85, X7 at 110, and X8 at 140 per user monthly; a free trial is available. Reviewers often call it affordable, but some small teams found per-user pricing high and cited extra-cost analytics. Answer based on 46 reviews Integrations ### Which third-party tools and platforms does 8x8 Work integrate with? 8x8 Work integrates with Microsoft Outlook and NetSuite, with additional connections to Microsoft Teams, Slack, HubSpot CRM, Google Calendar, Freshdesk, and Zendesk Suite. It connects to 10 third-party platforms overall, covering email and calendars, team communication, CRM, and customer support tools. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does 8x8 Work offer? 8x8 Work provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover topic-based learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 8 reviews Getting Started and Support ### What customer support options does 8x8 Work offer, and how do users rate the experience? 8x8 Work offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User feedback on support is mixed: many describe helpful staff, quick turnarounds, and useful self-service resources, while others report long waits, inconsistent expertise, difficult escalations, and frustrating billing or cancellation interactions. Answer based on 83 reviews Phone calls ### How well does 8x8 Work handle business phone calls? 8x8 Work handles business phone calls well for many teams, especially remote staff and small businesses. It supports call transfer, call park, routing, recordings, voicemail to email, and work-number calling on mobile devices, though some users report call lag, missed notifications, mobile app audio issues, and occasional transfer problems. Answer based on 162 reviews ## Who uses 8x8 Work? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Simple and intuitive interface 91% positive reviews out of 35 Most reviewers indicate ease of use allows quick adoption, straightforward navigation, and efficient daily operations. Inconsistent customer assistance 43% negative reviews out of 58 Some users say customer support is slow, difficult to reach, and often struggles to resolve technical concerns. Comprehensive communication tools 86% positive reviews out of 29 Most reviewers find the features extensive, adaptable, and valuable for supporting diverse business communication needs. Matthew C. Helpdesk Support II, 201 - 500 employees. "I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted." Frequent technical glitches 97% negative reviews out of 39 Most reviewers report bugs and issues like freezing, crashing, and performance problems disrupt daily workflow and reliability. Flexible remote office functionality 96% positive reviews out of 26 Most reviewers describe virtual office as enabling seamless remote work, easy communication, and multi-location collaboration. ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) 8x8 Work supports all three features that reviewers rate most highly: Mobile Access, Voice Mail, and Call Routing. Together, these capabilities help businesses stay connected from any location, capture important messages, and direct calls to the right person or team, allowing teams to respond faster and manage customer communication more efficiently. Mobile Access 4.5 (39) 84.62% of 39 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.5 (45) 71.11% of 45 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.3 (27) 66.67% of 27 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.2 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.5 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 4.2 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria 8x8 Work 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Electronic Faxes: Create, edit, preview, and send faxes electronically - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.1 (296) 4.1 Based on 296 reviews ## Pricing Value for money 3.9 (215) Free Trial [View pricing plan details](https://www.capterra.com/p/187525/Virtual-Office/pricing/) X2 $24.00 Per User,Per Month It includes: - 99.999% Uptime - Business SMS/MMS - Integration With Microsoft Teams - Integration With Slack - Team Messaging - Unlimited Voice Calls to 14 Countries - Video Meeting With up to 500 People X4 $44.00 Per User,Per Month It includes: - 8x8 Front Desk for Receptionists and Operators - Monitor Whisper and Barge - Supervisor Analytics - Unlimited Voice Calling With 48 Countries X6 $85.00 Per User,Per Month It includes: - Call Recording - Chat - CRM - CX Journey Mapping - IVR - Reporting and Analytics - Skill-Based Routing - Video and Audio Conferencing X7 $110.00 Per User,Per Month It includes: - Chat - Co-Browse - Email - SMS - Social Media X8 $140.00 Per User,Per Month It includes: - Quality Management - Real-Time Multi-Screen Monitoring - Screen-Recording - Speech Analytics Value for money 3.9 (215) 3.9 Based on 215 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (223) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (223) 3.7 Based on 223 reviews ## User reviews Overall rating 4.1 Based on 309 reviews Filter by rating 5(125) 4(111) 3(44) 2(18) 1(11) Mentioned topic Sorted by most recent AC Andrea C. Controller Construction ### "8x8 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2026 Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. Pros 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. Cons I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sales Wholesale ### "Good enterprise option but be careful to reduce lag" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 20, 2025 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Georgina H. Analyst Computer & Network Security ### "8x8 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. NW Nick W. Sales Building Materials ### "Positive experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 11, 2025 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. MS michael S. Logistics Wholesale ### "8x8 is my go-to for communication software." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2025 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! SR Stephanie R. HR Manager Information Technology and Services ### "Great for remote working and international calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 16, 2025 We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles. Pros I am able to easily make UK and international calls with great quality audio. Cons I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2025 Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8! MW Marc W. Resource Mgmt Specialist Outsourcing/Offshoring ### "8x8 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2025 Good, dependable product. Very easy to use. Fit for purpose Pros Ease of use in and out of office. Very good system Cons No real issues. Sometimes calls come through when put status as busy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2025 Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable. EB emma B. recruitment consultant Staffing and Recruiting ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2025 really good service you have this on laptop as well as mobile app Pros great service so easy to use both mobile and laptop Cons Dont like when you transfer you can still here conversation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2025 Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service! MS Michelle S. General Manager Financial Services ### "Positive Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2024 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. BB Britta B. Senior Marketing Coordinator Health, Wellness and Fitness ### "Works for what I need it to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 25, 2024 Pros We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice. Cons I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Dear Britta, thank you for taking the time to leave a review. We're please to hear your experience is positive. If you need help with your phone settings please don't hesitate to contact our support tea. Thanks again! [View all Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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