--- title: "8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187525/Virtual-Office/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of 8x8 Work Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls“ November 20, 2025 BB Britta B Senior Marketing CoordinatorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).“ November 25, 2024 SR Stephanie R HR ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I am able to easily make UK and international calls with great quality audio.“ January 16, 2025 AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Lag times on calls affects customer experience.“ November 20, 2025 TS Tom S PresidentManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “Powerful functionality, ability to change configurations without having to call/chat with 8x8. “ September 12, 2024 DL Debi L Assistant Director Aging ProgramsGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “Lately, the loss of the SMS texting has been a blow to our client communication. “ August 2, 2024 TA Thomas A Insurance agentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder.“ August 6, 2024 HX Hillary X CEONon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The most difficult thing about 8x8 is the fact that we cannot text groups.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. President Computer Software Used the software for: 2+ years ### "8x8 has been great for us" December 20, 2021 5.0 We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well. Pros The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another. Cons It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly. Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work They were well reviewed by industry experts and cheaper than others that offered similar functionality. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Sales Wholesale Used the software for: 2+ years ### "Good enterprise option but be careful to reduce lag" November 20, 2025 4.0 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Switched from [Mitel CX](https://www.capterra.com/p/10158965/Mitel-CX/) Switched to 8x8 to remove the need for physical desk phones Review Source NW Nick W. Sales Building Materials Used the software for: 2+ years ### "Positive experience" March 11, 2025 3.0 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review Source Response from 8x8 March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. SF Sarah F. CEO Computer Networking Used the software for: 2+ years ### "Easy installation " November 7, 2024 4.0 It was easy to install and easy to begin using immediately. Pros I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings. Cons The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) I wanted to try a new service and wanted the captioning on video meetings. Review Source Response from 8x8 November 11, 2024 Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement. AM Abdou M. IT Systems Administrator Education Management Used the software for: 2+ years ### "My 8x8 experience" August 2, 2024 4.0 Good experience so far. The system is easy to use and adding users takes just a few minutes to complete Pros The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use Cons I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing 8x8 Work easy to use and integration with Microsoft teams Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) 8x8 integration with teams and easy to use Review Source Response from 8x8 August 8, 2024 Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use. Jisselle B. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "8x8 is easy to use, cost-effective but a bit backdated with design (if you're a streamlined UX lover!)" October 27, 2023 3.0 It's easy to use, it's easy to setup but the design could use some updating. Pros 8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times. Cons Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing 8x8 Work IVR capabilities and call recording capabilities Review Source Thomas F. System Engineer Information Technology and Services Used the software for: Less than 6 months ### "8x8 has some work that needs to be done" October 19, 2022 3.0 Pros Their customer service was extremely helpful and very nice Cons When working with the sales rep when initially purchasing this plan we were told several things that were unfortunately not able to be completed. From the beginning we constantly had issues from our soft phones not working to our best phones restarting randomly Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) I was trying to integrate multiple applications into one platform Review Source Response from 8x8 October 24, 2022 Dear Thomas, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Best Regards. GH Georgina H. Analyst Computer & Network Security Used the software for: 1-2 years ### "8x8 review" June 18, 2025 5.0 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review Source Response from 8x8 June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. mS michael S. Logistics Wholesale Used the software for: 1-2 years ### "8x8 is my go-to for communication software." February 17, 2025 4.0 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review Source Response from 8x8 February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! MS Michelle S. General Manager Financial Services Used the software for: 1-2 years ### "Positive Feedback" December 23, 2024 5.0 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review Source Response from 8x8 January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. SR Stephanie R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Great for remote working and international calls" January 16, 2025 5.0 We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles. Pros I am able to easily make UK and international calls with great quality audio. Cons I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself. Review Source Response from 8x8 January 17, 2025 Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8! VR Verified Reviewer Founder & CEO Computer Software Used the software for: 2+ years ### "Good VOIP phone service, but support has turned to garbage and apps are laggy" January 26, 2019 4.0 Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days? Pros We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used. Cons TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8. Review Source KC Katie C. Admin Accounting Used the software for: 2+ years ### "Good VOIP Solution, Although not the cheapest" October 1, 2024 4.0 We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive. Pros My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message. Cons 8x8 is expensive compared to other VOIP software. Review Source DL Debi L. Assistant Director Aging Programs Government Administration Used the software for: 1-2 years ### "Solid Performer " August 2, 2024 4.0 8x8 is a solid product that performs well with a strong network or wif-fi signal. Learning library and support are both helpful. Pros The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports. Cons Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional. Review Source Response from 8x8 August 6, 2024 Dear Customer, thank you for taking the time to leave a review. It's great you find 8x8 a solid product. We apologize you have had difficulties with SMS, campaigns are approved by a third party. Thank you for choosing 8x8! VR Verified Reviewer Premium Support Outsourcing/Offshoring Used the software for: 6-12 months ### "One of the Best!" January 2, 2023 5.0 With 8x8, you can park your car, transfer calls, and have different phones ring based on who is unavailable. These features are fantastic. It would be wonderful to have more alternatives when deciding between a desk phone and a cell phone, such as the ability to silence calls on a cell phone when in the workplace. When making less straightforward requests, it helps to be able to clearly describe what you need and understand how the system operates. On a few occasions, I had to urge that something could be done even though they insisted it couldn't, and then we worked together to find a solution. While I had a positive experience overall, other members of my organization encountered greater support challenges. Pros 8x8 is ideal for small to medium-sized businesses that don't need outbound dialing methods like predictive, progressive, IVR Blast, etc.The greatest platform to use for IB auto-attendant features is 8x8. It's incredibly great and simple to use to construct call flows. The GUI is quite easy to use. Cons At least I have not seen any flaws yet in the product, but I hope this is not something serious that we look for in the near future. Review Source Response from 8x8 January 19, 2023 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! BB Britta B. Senior Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Works for what I need it to" November 25, 2024 5.0 Pros We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice. Cons I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con). Review Source Response from 8x8 December 2, 2024 Dear Britta, thank you for taking the time to leave a review. We're please to hear your experience is positive. If you need help with your phone settings please don't hesitate to contact our support tea. Thanks again! CL Cheryl L. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Why Broadband Phones for Offices?" October 17, 2016 5.0 Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014. Pros The 8x8 team is the best. Great technology and great customer support! Cons Our office has been with 8x8 from February of 2014 and has had no reason to change to another company. Review Source RB Raymond B. President Insurance Used the software for: 2+ years ### "Great Phone system " March 22, 2024 5.0 Pros Ease of use after set up. Quick customer service turn arounds Cons Not having the ability t pay other than credit card. Review Source Response from 8x8 March 26, 2024 Hi Raymond, thank you for leaving a review. We are thrilled you like the 8x8 product and find it easy to use. Thank you for choosing 8x8! JS Joseph S. IT Business Owner Information Technology and Services Used the software for: 2+ years ### "Great system for small and medium businesses; If you know how to set it up" December 22, 2021 5.0 Pros This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want. Cons There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go. Review Source Response from 8x8 January 5, 2022 Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers TB Travis B. President Financial Services Used the software for: 2+ years ### "8x8’s technology is mediocre, the call quality poor, and it is significantly priced" January 25, 2019 1.0 Pros I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term. Cons Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away! Review Source VR Verified Reviewer Director of Operations/Marketing Director Events Services Used the software for: 2+ years ### "Great for the price though a little clunky" April 18, 2018 4.0 all the benefits of a complex multi line phone system with none of the cost, maintenance or headache. Pros 8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, mailboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful. Cons The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit. Review Source LS Luis S. Helpdesk Support Technician II Real Estate Used the software for: 1-2 years ### "8x8 Gets the job done. " March 18, 2024 5.0 Pros The ease of use for the users and how it easy it is to setup. Cons Can't say there is something in particular that I dislike. I guess when you get a new line and it's not working properly but contacting support it gets resolved immediately. Review Source Response from 8x8 March 19, 2024 Hi Luis, we are thrilled you find 8x8 easy to use and any issues you have are resolved quickly. Thank you for choosing 8x8! Tim M. Mental Health - Strategic Relationship Development Used the software for: 2+ years ### "The sales team was awesome, the phone service itself is a 7 out of 10, Support 0 of 10. Awful" April 10, 2018 2.0 Lots of time lost, ineffective analysis, a poor decision overall. Pros It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics. Cons The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed. Review Source SK Shery K. Web developer and IT Warehousing Used the software for: 2+ years ### "8x8 great experience" August 12, 2024 5.0 Pros Easy to customise lots of documentation for reference Excellent support Cons Not being able to purchase licenses directly Review Source Response from 8x8 August 14, 2024 Dear Shery, thank you for your feedback. It's great to hear you are having a great experience. Your feedback on purchasing licenses directly is useful and we hope to develop to ability to do so in the future. NM Ndara M. SEEK Coordinator Education Management Used the software for: 1-2 years ### "Great tool when your office is on the go!" September 6, 2022 5.0 It’s been great I’ve had no issue especially after I’ve learned all of its features. Pros I am able to access phone calls and voicemails from virtually anywhere. Cons Often when I try to end a call if I click on the notification that displays sometimes it takes me to a call i may not want to answer. Review Source Response from 8x8 October 5, 2022 Hi Ndara! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.