--- title: "8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187525/Virtual-Office/reviews/" page_type: "reviews" language: "en" --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of 8x8 Work Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls“ November 20, 2025 BB Britta B Senior Marketing CoordinatorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).“ November 25, 2024 TS Tom S PresidentManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “Powerful functionality, ability to change configurations without having to call/chat with 8x8. “ September 12, 2024 AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Lag times on calls affects customer experience.“ November 20, 2025 TA Thomas A Insurance agentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder.“ August 6, 2024 DL Debi L Assistant Director Aging ProgramsGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “Lately, the loss of the SMS texting has been a blow to our client communication. “ August 2, 2024 CL Cris L OwnerComputer Software, Self-employedUsed the software for: More than 2 years. “I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small business throughout the years of using the service.“ August 7, 2024 HX Hillary X CEONon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The most difficult thing about 8x8 is the fact that we cannot text groups.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. President Computer Software Used the software for: 2+ years ### "8x8 has been great for us" December 20, 2021 5.0 We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well. Pros The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another. Cons It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly. Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work They were well reviewed by industry experts and cheaper than others that offered similar functionality. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Sales Wholesale Used the software for: 2+ years ### "Good enterprise option but be careful to reduce lag" November 20, 2025 4.0 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Switched to 8x8 to remove the need for physical desk phones Review Source NW Nick W. Sales Building Materials Used the software for: 2+ years ### "Positive experience" March 11, 2025 3.0 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review Source Response from 8x8 March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. SF Sarah F. CEO Computer Networking Used the software for: 2+ years ### "Easy installation " November 7, 2024 4.0 It was easy to install and easy to begin using immediately. Pros I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings. Cons The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) I wanted to try a new service and wanted the captioning on video meetings. Review Source Response from 8x8 November 11, 2024 Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement. BL Branden L. IT Manager Packaging and Containers Used the software for: 1-2 years ### "Positive Experience with 8x8" September 14, 2024 5.0 It has been a very positive experience with administration and also with most of the users- Pros The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- Cons There are sometimes some connection problems if the internet is running slow- Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work The call quality was very poor when we did a trial with Vonage- Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Cost and the ease of which to manage and configure users- Review Source TS Tom S. President Management Consulting Used the software for: 2+ years ### "8x8 Work Handles Almost All Tasks" September 12, 2024 4.0 Pros Powerful functionality, ability to change configurations without having to call/chat with 8x8. Changes are immediate. Cons Website/app organization is not straightforward, and can be difficult to find what you are looking for. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Costs were increasing and wanted more flexibility. Review Source AM Abdou M. IT Systems Administrator Education Management Used the software for: 2+ years ### "My 8x8 experience" August 2, 2024 4.0 Good experience so far. The system is easy to use and adding users takes just a few minutes to complete Pros The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use Cons I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing 8x8 Work easy to use and integration with Microsoft teams Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) 8x8 integration with teams and easy to use Review Source Response from 8x8 August 8, 2024 Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use. GH Georgina H. Analyst Computer & Network Security Used the software for: 1-2 years ### "8x8 review" June 18, 2025 5.0 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review Source Response from 8x8 June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. mS michael S. Logistics Wholesale Used the software for: 1-2 years ### "8x8 is my go-to for communication software." February 17, 2025 4.0 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review Source Response from 8x8 February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! MS Michelle S. General Manager Financial Services Used the software for: 1-2 years ### "Positive Feedback" December 23, 2024 5.0 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review Source Response from 8x8 January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. RM Rachel M. Donations Specialist Fund-Raising Used the software for: 1-2 years ### "Great Service and Support" August 2, 2024 5.0 Great replacement to our old phone system. Pros Simplicity of using the product and customer service. Cons There really is not anything that I do not like about 8x8 work. Switched from [PBXact](https://www.capterra.com/p/213663/PBXact/) Outdated technology that needed to be updated. Review Source Response from 8x8 August 8, 2024 Hi Rachel, thank you for taking the time to leave a review. It's great to hear there's nothing you don't like. CL Cris L. Owner Computer Software Used the software for: 2+ years ### "It meets the needs for a small business " August 7, 2024 4.0 I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small business throughout the years of using the service. Pros Quality and price of the product is ideal for small businesses Cons Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue. Poor acknowledgment or reading the requests when entered. Review Source Response from 8x8 August 12, 2024 Hi Cris, we appreciate your feedback. Engineers should not be phoning you outside your working hours, so we will look at providing further training. We're glad you have found 8x8 ideal for your small business. MY Maria Y. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "The Best Communication Service For Today" August 12, 2024 5.0 We use 8x8 every day. we use the app from our personal phones it allows me to stay on top of every opportunity. Great features great support team./ Pros We can set up easy conference calls with our team Cons I would love to be able to use it with my family too :) Review Source Response from 8x8 August 13, 2024 HI Maria, it's wonderful to hear how much you love using 8x8. It's great it's helping you stay organized. Thank you for choosing 8x8! VR Verified Reviewer Track and Trace Logistics and Supply Chain Used the software for: 6-12 months ### "Easy and friendly Software. " June 29, 2023 5.0 Excellent tool to help with the traffic of calls within company and place outbound calls to follow up on this business. Great tool to follow up internally with each agent/worker. Pros Upload picture, personalize theme and the call recording option. If I couldn't hear or understand a part of the conversation I am able to go back and listen to it. Cons The only thing I would say is that the ring tone is not friendly at all. You should have more options for ringtone. I've tried the other one that it has and it is awful. Review Source VR Verified Reviewer Operations Manager Telecommunications Used the software for: 2+ years ### "reliable UCaaS solution" December 12, 2022 5.0 Overall, 8x8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years. Pros I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs. Cons The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge). Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing 8x8 Work Pricing Review Source Response from 8x8 January 19, 2023 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! TA Thomas A. Insurance agent Insurance Used the software for: 2+ years ### "Review of 8x8" August 6, 2024 4.0 It was fine, i've used better but i've used far worse as well. Pros It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder. Cons It makes me reset my password WAY to often, and I also have to get a code to email far to often. Review Source Response from 8x8 August 12, 2024 Hi Thomas, thank you for taking the time to leave an honest review, we appreciate your feedback to help us improve. HO Howard O. Managing Partner Law Practice Used the software for: 2+ years ### "Run away from this Company" September 15, 2023 1.0 When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our money. Their service team was not able to fix our technical issues. There are much better phone companies out there. Just do not choose this one. Pros Not much. The Cons out-way the Pros. The phone units they provided work, sometimes. Cons They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system. Review Source KH Kimberly H. Attorney Law Practice Used the software for: Less than 6 months ### "Initial review of 8x8" March 26, 2020 5.0 Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market. Pros Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well. Cons It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process. Review Source Anthony "Tony" K. Used the software for: Less than 6 months ### "Best VoIP" December 10, 2016 5.0 We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I. Pros Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it. Cons I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message. Review Source JH Joel H. Technology Consultant Used the software for: 2+ years ### "I Recommend 8x8 All the Time!" August 17, 2018 5.0 I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding. Pros \- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones Cons \- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts Review Source Alicha K. Manager of Customer Care - Post Install Automotive Used the software for: 2+ years ### "A perfect 10" December 8, 2016 5.0 I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it. Pros Ease of use; ease of access; remote access Cons I have honestly not found anything I dislike about this app Review Source Brett S. Account Executive Computer Software Used the software for: 2+ years ### "Pros and Cons" July 26, 2019 4.0 Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives. Pros I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently. Cons The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out. Reason for choosing 8x8 Work Price. Review Source KS Katja S. call center ambassador Hospitality Used the software for: 1-2 years ### "Buggy but Simple to Use!" October 14, 2022 3.0 8x8 is pretty simple and easy to navigate. It satisfies all of the basic requirements for our call center, albeit with a few bugs. Overall, however, there are a large number of pros that outweigh the cons. Pros 8x8 is very easy to use. Training new employees to use the app for calling and texting is very straight-forward and requires minimal instruction. It also satisfies the majority of our duties in the call center. Cons Sometimes calls come in and the notification is delayed or there is no audio notification. I also wish there were a way for users to block individual callers than having to ask our IT department to block their numbers. Sometimes the audio sequence is not initialized and there is no discernible audio. Finally, connecting bluetooth headphones to the app is also more complicated than it should be. Review Source Response from 8x8 October 24, 2022 Dear Katja, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Best Regards. RE Ronen E. pre Wholesale Used the software for: 2+ years ### "Very good quality and value " December 22, 2021 5.0 I've been so happy since we got this system, I never miss a call and the app is easy to use on my cellphone Pros Easy set up and easy management on the software Cons All the features in one package and they look great and work great Great quality Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. NM Ndara M. SEEK Coordinator Education Management Used the software for: 1-2 years ### "Great tool when your office is on the go!" September 6, 2022 5.0 It’s been great I’ve had no issue especially after I’ve learned all of its features. Pros I am able to access phone calls and voicemails from virtually anywhere. Cons Often when I try to end a call if I click on the notification that displays sometimes it takes me to a call i may not want to answer. Review Source Response from 8x8 October 5, 2022 Hi Ndara! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.