# 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of 8x8 Work Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls“ November 20, 2025 AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Lag times on calls affects customer experience.“ November 20, 2025 TS Tom S PresidentManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “Powerful functionality, ability to change configurations without having to call/chat with 8x8. “ September 12, 2024 BB Britta B Senior Marketing CoordinatorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).“ November 25, 2024 TA Thomas A Insurance agentInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder.“ August 6, 2024 DL Debi L Assistant Director Aging ProgramsGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “Lately, the loss of the SMS texting has been a blow to our client communication. “ August 2, 2024 CL Cris L OwnerComputer Software, Self-employedUsed the software for: More than 2 years. “I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small business throughout the years of using the service.“ August 7, 2024 HX Hillary X CEONon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The most difficult thing about 8x8 is the fact that we cannot text groups.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. President Computer Software Used the software for: 2+ years ### "8x8 has been great for us" December 20, 2021 5.0 We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well. Pros The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another. Cons It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly. Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work They were well reviewed by industry experts and cheaper than others that offered similar functionality. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Sales Wholesale Used the software for: 2+ years ### "Good enterprise option but be careful to reduce lag" November 20, 2025 4.0 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Switched to 8x8 to remove the need for physical desk phones Review Source NW Nick W. Sales Building Materials Used the software for: 2+ years ### "Positive experience" March 11, 2025 3.0 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review Source Response from 8x8 March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. SF Sarah F. CEO Computer Networking Used the software for: 2+ years ### "Easy installation " November 7, 2024 4.0 It was easy to install and easy to begin using immediately. Pros I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings. Cons The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) I wanted to try a new service and wanted the captioning on video meetings. Review Source Response from 8x8 November 11, 2024 Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement. BL Branden L. IT Manager Packaging and Containers Used the software for: 1-2 years ### "Positive Experience with 8x8" September 14, 2024 5.0 It has been a very positive experience with administration and also with most of the users- Pros The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- Cons There are sometimes some connection problems if the internet is running slow- Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work The call quality was very poor when we did a trial with Vonage- Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Cost and the ease of which to manage and configure users- Review Source AM Abdou M. IT Systems Administrator Education Management Used the software for: 2+ years ### "My 8x8 experience" August 2, 2024 4.0 Good experience so far. The system is easy to use and adding users takes just a few minutes to complete Pros The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use Cons I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing 8x8 Work easy to use and integration with Microsoft teams Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) 8x8 integration with teams and easy to use Review Source Response from 8x8 August 8, 2024 Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use. GH Georgina H. Analyst Computer & Network Security Used the software for: 1-2 years ### "8x8 review" June 18, 2025 5.0 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review Source Response from 8x8 June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. MS Michelle S. General Manager Financial Services Used the software for: 1-2 years ### "Positive Feedback" December 23, 2024 5.0 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review Source Response from 8x8 January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. mS michael S. Logistics Wholesale Used the software for: 1-2 years ### "8x8 is my go-to for communication software." February 17, 2025 4.0 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review Source Response from 8x8 February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! KC Katie C. Admin Accounting Used the software for: 2+ years ### "Good VOIP Solution, Although not the cheapest" October 1, 2024 4.0 We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive. Pros My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message. Cons 8x8 is expensive compared to other VOIP software. Review Source ZH Zach H. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Solid Call Software" October 6, 2022 4.0 I am overall very pleased with 8x8 and will continue to use it daily! Pros 8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use! Cons With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage did not offer as simple call routing (call center). 8x8 allows us to have features that are easier to use. Review Source Response from 8x8 October 24, 2022 Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. AV Andrew V. SE Computer Networking Used the software for: 2+ years ### "Thank you 8x8" August 2, 2024 4.0 Great. Very happy. Great price point and even better customer service. Pros The Mobile app is awesome. Very easy to use. Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app. Cons Very easy to use. Secure. I can easily transfer calls to co workers while out of the office form my mobile app or desktop app, or from the office from my desk phone. The sound quality is awesome. Review Source Response from 8x8 August 8, 2024 Hi Andrew, thank you for taking the time to leave your very positive review. We are pleased you find 8x8 easy to use, good sound quality and a good price. Thank you for choosing 8x8! TA Thomas A. Insurance agent Insurance Used the software for: 2+ years ### "Review of 8x8" August 6, 2024 4.0 It was fine, i've used better but i've used far worse as well. Pros It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder. Cons It makes me reset my password WAY to often, and I also have to get a code to email far to often. Review Source Response from 8x8 August 12, 2024 Hi Thomas, thank you for taking the time to leave an honest review, we appreciate your feedback to help us improve. SK Shery K. Web developer and IT Warehousing Used the software for: 2+ years ### "8x8 great experience" August 12, 2024 5.0 Pros Easy to customise lots of documentation for reference Excellent support Cons Not being able to purchase licenses directly Review Source Response from 8x8 August 14, 2024 Dear Shery, thank you for your feedback. It's great to hear you are having a great experience. Your feedback on purchasing licenses directly is useful and we hope to develop to ability to do so in the future. DM Drew M. Solution Architect Telecommunications Used the software for: 1-2 years ### "Solution Architect" August 5, 2024 4.0 Pros the ease of use on the platform and the overall functionality Cons the Collaboration bridge not as easy to use as other Review Source SD Samantha D. Director of HR & Operations Law Practice Used the software for: 2+ years ### "8x8 Nightmare" September 22, 2023 1.0 Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me. Pros The ease of use was all that we appreciated of 8x8. Cons \- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well. Review Source RR Ray R. VP Computer Networking Used the software for: 2+ years ### "8X8 ease of use the X Series" December 21, 2021 5.0 One of the most important business solution the X series provide for us, the lack of a need for an operator. For a small business this cut down on the cost. Pros There are several features of the X series which is very impactful for my operation. The auto-attendant is great because it captures the call and route it to the correct person limiting the need for a operator which is great for small business. Another feature which the organization like is the open and close features which we use the voice recorder to instruct the client if we are open or close. Cons This voice recorder can sound mechanical, yet it works for us. Reason for choosing 8x8 Work The product was chosen for ease of use, and ease of management tools. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Manager of WebForms Fulfillment Implementation Information Technology and Services Used the software for: 2+ years ### "Quickly improving to be a solid calling tool" January 18, 2019 3.0 Pros 8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption. Cons While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less. Review Source CL Cheryl L. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Why Broadband Phones for Offices?" October 17, 2016 5.0 Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014. Pros The 8x8 team is the best. Great technology and great customer support! Cons Our office has been with 8x8 from February of 2014 and has had no reason to change to another company. Review Source RB Raymond B. President Insurance Used the software for: 2+ years ### "Great Phone system " March 22, 2024 5.0 Pros Ease of use after set up. Quick customer service turn arounds Cons Not having the ability t pay other than credit card. Review Source Response from 8x8 March 26, 2024 Hi Raymond, thank you for leaving a review. We are thrilled you like the 8x8 product and find it easy to use. Thank you for choosing 8x8! RM Rod M. VP Philanthropy Used the software for: 2+ years ### "Poor Customer Service" December 21, 2021 5.0 The product is sound and fair but as stated they have a real problem with support. When things are going well it's great. However, when you have a business phone down, it makes for a nasty experience. Pros They can correct the issue once you actually get a person to talk to. Cons Connecting to a Rep was beyond challenging. Virtually impossible to talk with someone. They set it up so they send you a message and when they have time .. we'll call you type of service. Totally worthless customer support if that's what they call it. They can do better but only if they really want to gain more customers. Reason for choosing 8x8 Work They had growth features I liked better Review Source Response from 8x8 January 5, 2022 Thank you for your review. We will share this with the team to let them know how we are doing. If you need follow up to a specific case please do not hesitate to send us email on reviews@8x8.com TB Travis B. President Financial Services Used the software for: 2+ years ### "8x8’s technology is mediocre, the call quality poor, and it is significantly priced" January 25, 2019 1.0 Pros I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term. Cons Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away! Review Source LS Luis S. Helpdesk Support Technician II Real Estate Used the software for: 1-2 years ### "8x8 Gets the job done. " March 18, 2024 5.0 Pros The ease of use for the users and how it easy it is to setup. Cons Can't say there is something in particular that I dislike. I guess when you get a new line and it's not working properly but contacting support it gets resolved immediately. Review Source Response from 8x8 March 19, 2024 Hi Luis, we are thrilled you find 8x8 easy to use and any issues you have are resolved quickly. Thank you for choosing 8x8! Tim M. Mental Health - Strategic Relationship Development Used the software for: 2+ years ### "The sales team was awesome, the phone service itself is a 7 out of 10, Support 0 of 10. Awful" April 10, 2018 2.0 Lots of time lost, ineffective analysis, a poor decision overall. Pros It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics. Cons The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed. Review Source KK Keyana K. Senior Administrator Used the software for: 2+ years ### "8x8 is especially useful when employees are working from home and need to be accessible to clients." April 10, 2018 4.0 Pros Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line. Cons The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.