# 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of 8x8 Work Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews Intuitive and simple operation 91% positive reviews out of 35 Most reviewers find ease of use important, highlighting straightforward navigation and minimal learning curve for daily tasks. Unreliable customer assistance 43% negative reviews out of 58 Some reviewers indicate customer support is slow, unhelpful, and difficult to reach, causing frustration during problem resolution. Comprehensive communication tools 86% positive reviews out of 29 Most reviewers appreciate features for versatility, customization, and supporting various business needs in one platform. Matthew C. Helpdesk Support II, 201 - 500 employees. "I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted." Frequent software glitches 97% negative reviews out of 39 Most reviewers report bugs and issues, including app crashes, freezing, and unreliable call functionality disrupting workflow. Flexible remote office capabilities 96% positive reviews out of 26 Most reviewers describe virtual office as enabling seamless remote work, client communication, and multi-location collaboration. ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. President Computer Software Used the software for: 2+ years ### "8x8 has been great for us" December 20, 2021 5.0 We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well. Pros The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another. Cons It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly. Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work They were well reviewed by industry experts and cheaper than others that offered similar functionality. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Sales Wholesale Used the software for: 2+ years ### "Good enterprise option but be careful to reduce lag" November 20, 2025 4.0 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Switched to 8x8 to remove the need for physical desk phones Review Source NW Nick W. Sales Building Materials Used the software for: 2+ years ### "Positive experience" March 11, 2025 3.0 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review Source Response from 8x8 March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. SF Sarah F. CEO Computer Networking Used the software for: 2+ years ### "Easy installation " November 7, 2024 4.0 It was easy to install and easy to begin using immediately. Pros I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings. Cons The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) I wanted to try a new service and wanted the captioning on video meetings. Review Source Response from 8x8 November 11, 2024 Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement. BL Branden L. IT Manager Packaging and Containers Used the software for: 1-2 years ### "Positive Experience with 8x8" September 14, 2024 5.0 It has been a very positive experience with administration and also with most of the users- Pros The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- Cons There are sometimes some connection problems if the internet is running slow- Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work The call quality was very poor when we did a trial with Vonage- Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Cost and the ease of which to manage and configure users- Review Source AM Abdou M. IT Systems Administrator Education Management Used the software for: 2+ years ### "My 8x8 experience" August 2, 2024 4.0 Good experience so far. The system is easy to use and adding users takes just a few minutes to complete Pros The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use Cons I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing 8x8 Work easy to use and integration with Microsoft teams Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) 8x8 integration with teams and easy to use Review Source Response from 8x8 August 8, 2024 Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use. TS Tom S. President Management Consulting Used the software for: 2+ years ### "8x8 Work Handles Almost All Tasks" September 12, 2024 4.0 Pros Powerful functionality, ability to change configurations without having to call/chat with 8x8. Changes are immediate. Cons Website/app organization is not straightforward, and can be difficult to find what you are looking for. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Costs were increasing and wanted more flexibility. Review Source GH Georgina H. Analyst Computer & Network Security Used the software for: 1-2 years ### "8x8 review" June 18, 2025 5.0 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review Source Response from 8x8 June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. MS Michelle S. General Manager Financial Services Used the software for: 1-2 years ### "Positive Feedback" December 23, 2024 5.0 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review Source Response from 8x8 January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. mS michael S. Logistics Wholesale Used the software for: 1-2 years ### "8x8 is my go-to for communication software." February 17, 2025 4.0 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review Source Response from 8x8 February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! AV Andrew V. SE Computer Networking Used the software for: 2+ years ### "Thank you 8x8" August 2, 2024 4.0 Great. Very happy. Great price point and even better customer service. Pros The Mobile app is awesome. Very easy to use. Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app. Cons Very easy to use. Secure. I can easily transfer calls to co workers while out of the office form my mobile app or desktop app, or from the office from my desk phone. The sound quality is awesome. Review Source Response from 8x8 August 8, 2024 Hi Andrew, thank you for taking the time to leave your very positive review. We are pleased you find 8x8 easy to use, good sound quality and a good price. Thank you for choosing 8x8! CL Cris L. Owner Computer Software Used the software for: 2+ years ### "It meets the needs for a small business " August 7, 2024 4.0 I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small business throughout the years of using the service. Pros Quality and price of the product is ideal for small businesses Cons Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue. Poor acknowledgment or reading the requests when entered. Review Source Response from 8x8 August 12, 2024 Hi Cris, we appreciate your feedback. Engineers should not be phoning you outside your working hours, so we will look at providing further training. We're glad you have found 8x8 ideal for your small business. JB Jennifer B. Collections Specialist and IT Real Estate Used the software for: 1-2 years ### "It works when it works" August 7, 2024 4.0 Challenging at times. I find when I request assistance via email they call instead. When the program works it is great. We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue. Pros I can change from physical phone, computer to cell phone. Cons Sale Representatives not knowing they are not able to offer credits for products we declined. Review Source Response from 8x8 August 12, 2024 Hi Jennifer, Thank you for your feedback. We're sorry to hear you have found using 8x8 challenging at times, we appreciate your feedback to help us improve. VR Verified Reviewer Founder & CEO Computer Software Used the software for: 2+ years ### "Good VOIP phone service, but support has turned to garbage and apps are laggy" January 26, 2019 4.0 Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days? Pros We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used. Cons TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8. Review Source VR Verified Reviewer Operations Manager Telecommunications Used the software for: 2+ years ### "reliable UCaaS solution" December 12, 2022 5.0 Overall, 8x8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years. Pros I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs. Cons The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge). Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing 8x8 Work Pricing Review Source Response from 8x8 January 19, 2023 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ND Natasha D. Therapist Telecommunications Used the software for: 6-12 months ### "Useful tool" August 10, 2024 5.0 very easy to use and extremely user friendly Pros being able to text and call, in addition to being able to transfer calls to other extensions, very easy to use. Cons There isn't anything that I dislike about it Review Source Response from 8x8 August 13, 2024 Hi Natasha, thank you for your glowing review, we appreciate it. It's great to hear you find it so easy to use. Thank you! David K. Vice President, Sales Computer Software Used the software for: Less than 6 months ### "One of the worst customer experiences I have ever had" July 16, 2020 1.0 After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable. Pros As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8 Cons Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement. Review Source KH Kimberly H. Attorney Law Practice Used the software for: Less than 6 months ### "Initial review of 8x8" March 26, 2020 5.0 Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market. Pros Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well. Cons It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process. Review Source JL Jonathan L. Carrier sales Logistics and Supply Chain Used the software for: 1-2 years ### "8x8 " July 3, 2023 5.0 I use this app every day making more than 100 calls per day, for sure i will recomend this app Pros Easy to use, very friendly app , good connection and good quality in the calls also in the call recording you have the advantage to use it in your pc and in your smartphone Cons It will need a good internet speed to be more stable also if you are logged in your pc and smarphone if you receive an inbound both will ring at the same time pc and smartphone Review Source JS Joseph S. IT Business Owner Information Technology and Services Used the software for: 2+ years ### "Great system for small and medium businesses; If you know how to set it up" December 22, 2021 5.0 Pros This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want. Cons There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go. Review Source Response from 8x8 January 5, 2022 Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers Swapnil T. Software Architect Financial Services Used the software for: 1-2 years ### "Easy to set up and easy to use VOIP phone system" January 16, 2018 5.0 Modernized our 8-year-old phone systems. Easy to use for the young crowd. Pros 1\. Ease of setup of physical phones in the office 2. Cloud management and cloud access with adequate permissions to everyone 3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email. 4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC. 5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed. Cons 1\. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts. 2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company. Review Source DM Drew M. Solution Architect Telecommunications Used the software for: 1-2 years ### "Solution Architect" August 5, 2024 4.0 Pros the ease of use on the platform and the overall functionality Cons the Collaboration bridge not as easy to use as other Review Source LS Luis S. Helpdesk Support Technician II Real Estate Used the software for: 1-2 years ### "8x8 Gets the job done. " March 18, 2024 5.0 Pros The ease of use for the users and how it easy it is to setup. Cons Can't say there is something in particular that I dislike. I guess when you get a new line and it's not working properly but contacting support it gets resolved immediately. Review Source Response from 8x8 March 19, 2024 Hi Luis, we are thrilled you find 8x8 easy to use and any issues you have are resolved quickly. Thank you for choosing 8x8! Tim M. Mental Health - Strategic Relationship Development Used the software for: 2+ years ### "The sales team was awesome, the phone service itself is a 7 out of 10, Support 0 of 10. Awful" April 10, 2018 2.0 Lots of time lost, ineffective analysis, a poor decision overall. Pros It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics. Cons The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed. Review Source KK Keyana K. Senior Administrator Used the software for: 2+ years ### "8x8 is especially useful when employees are working from home and need to be accessible to clients." April 10, 2018 4.0 Pros Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line. Cons The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever. Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Recording](https://www.capterra.com/call-recording-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.