--- title: "8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187525/Virtual-Office/reviews/" page_type: "reviews" language: "en" --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of 8x8 Work Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls“ November 20, 2025 BB Britta B Senior Marketing CoordinatorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).“ November 25, 2024 SR Stephanie R HR ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I am able to easily make UK and international calls with great quality audio.“ January 16, 2025 AG Arne G SalesWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Lag times on calls affects customer experience.“ November 20, 2025 TD Tony D IT techEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Good 8x8 for mobile devices and laptops apps“ September 27, 2024 JS Joshua S Director of Information SystemWholesale, 51 - 200 employeesUsed the software for: 6-12 months. “Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting.“ October 25, 2023 SC Samuel C IT helpdesk administratorFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “All the tools and features are available for you to configure.“ September 25, 2024 JS Joshua S Director of Information SystemWholesale, 51 - 200 employeesUsed the software for: 6-12 months. “Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works.“ October 25, 2023 ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. President Computer Software Used the software for: 2+ years ### "8x8 has been great for us" December 20, 2021 5.0 We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well. Pros The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another. Cons It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly. Alternatives considered [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work They were well reviewed by industry experts and cheaper than others that offered similar functionality. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Sales Wholesale Used the software for: 2+ years ### "Good enterprise option but be careful to reduce lag" November 20, 2025 4.0 Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. Pros In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls Cons Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. Review Source NW Nick W. Sales Building Materials Used the software for: 2+ years ### "Positive experience" March 11, 2025 3.0 Pretty easy to learn and lots of options. Pros Ability to tie mobile and land lines together. Cons Call quality not as good as land lines, but better than other apps. Review Source Response from 8x8 March 12, 2025 Hi Nick, thank you for taking the time to leave a review. We're glad to hear you are having a positive experience with 8x8. We appreciate your comment on where we can do better. SF Sarah F. CEO Computer Networking Used the software for: 2+ years ### "Easy installation " November 7, 2024 4.0 It was easy to install and easy to begin using immediately. Pros I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings. Cons The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) I wanted to try a new service and wanted the captioning on video meetings. Review Source Response from 8x8 November 11, 2024 Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement. GH Georgina H. Analyst Computer & Network Security Used the software for: 1-2 years ### "8x8 review" June 18, 2025 5.0 Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it Pros Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation. Cons We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team. Review Source Response from 8x8 June 20, 2025 Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly. Jisselle B. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "8x8 is easy to use, cost-effective but a bit backdated with design (if you're a streamlined UX lover!)" October 27, 2023 3.0 It's easy to use, it's easy to setup but the design could use some updating. Pros 8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times. Cons Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing 8x8 Work IVR capabilities and call recording capabilities Review Source mS michael S. Logistics Wholesale Used the software for: 1-2 years ### "8x8 is my go-to for communication software." February 17, 2025 4.0 Overall, I find it very useful. Its a great communication platform that is easy to use. Pros Ease of use. It is very simple to use and easy to navigate through the features. Cons It only stores communications for a limited time on the basic version. Review Source Response from 8x8 February 18, 2025 Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8! MS Michelle S. General Manager Financial Services Used the software for: 1-2 years ### "Positive Feedback" December 23, 2024 5.0 Every experience was smooth and efficient. Pros I mostly liked the reliability and efficiency. Cons I didn't have any negative experience with 8x8 work Review Source Response from 8x8 January 2, 2025 Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient. SR Stephanie R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Great for remote working and international calls" January 16, 2025 5.0 We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles. Pros I am able to easily make UK and international calls with great quality audio. Cons I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself. Review Source Response from 8x8 January 17, 2025 Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8! eB emma B. recruitment consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Great product" January 9, 2025 5.0 really good service you have this on laptop as well as mobile app Pros great service so easy to use both mobile and laptop Cons Dont like when you transfer you can still here conversation Review Source Response from 8x8 January 10, 2025 Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service! MW Marc W. Resource Mgmt Specialist Outsourcing/Offshoring Used the software for: Less than 6 months ### "8x8 review" January 16, 2025 5.0 Good, dependable product. Very easy to use. Fit for purpose Pros Ease of use in and out of office. Very good system Cons No real issues. Sometimes calls come through when put status as busy Review Source Response from 8x8 January 23, 2025 Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable. SC Samuel C. IT helpdesk administrator Facilities Services Used the software for: 1-2 years ### "8x8 all in one self service program" September 25, 2024 5.0 8x8 is very robust , it packs an all feature experience with self supporting features to configure. Rarely have to call in for support which is good. Pros I like the self service portal and admin dashboard. All the tools and features are available for you to configure. Cons The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) New technology and company got a good deal Review Source VR Verified Reviewer Track and Trace Logistics and Supply Chain Used the software for: 6-12 months ### "Easy and friendly Software. " June 29, 2023 5.0 Excellent tool to help with the traffic of calls within company and place outbound calls to follow up on this business. Great tool to follow up internally with each agent/worker. Pros Upload picture, personalize theme and the call recording option. If I couldn't hear or understand a part of the conversation I am able to go back and listen to it. Cons The only thing I would say is that the ring tone is not friendly at all. You should have more options for ringtone. I've tried the other one that it has and it is awful. Review Source HX Hillary X. CEO Non-Profit Organization Management Used the software for: 2+ years ### "8x8 is a great upgrade!" August 12, 2024 5.0 Overall my organization is very happy with 8x8. It gets the job done at an affordable price, which is perfect for my small team. Pros The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number. Cons The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message. Review Source Response from 8x8 August 14, 2024 Hi Hillary, thank you for your feedback, we're pleased to hear you are happy with 8x8. We will pass on your comments about group texting to our product team. Thank you! RR Ray R. VP Computer Networking Used the software for: 2+ years ### "8X8 ease of use the X Series" December 21, 2021 5.0 One of the most important business solution the X series provide for us, the lack of a need for an operator. For a small business this cut down on the cost. Pros There are several features of the X series which is very impactful for my operation. The auto-attendant is great because it captures the call and route it to the correct person limiting the need for a operator which is great for small business. Another feature which the organization like is the open and close features which we use the voice recorder to instruct the client if we are open or close. Cons This voice recorder can sound mechanical, yet it works for us. Reason for choosing 8x8 Work The product was chosen for ease of use, and ease of management tools. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Manager of WebForms Fulfillment Implementation Information Technology and Services Used the software for: 2+ years ### "Quickly improving to be a solid calling tool" January 18, 2019 3.0 Pros 8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption. Cons While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less. Review Source CL Cheryl L. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Why Broadband Phones for Offices?" October 17, 2016 5.0 Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014. Pros The 8x8 team is the best. Great technology and great customer support! Cons Our office has been with 8x8 from February of 2014 and has had no reason to change to another company. Review Source RB Raymond B. President Insurance Used the software for: 2+ years ### "Great Phone system " March 22, 2024 5.0 Pros Ease of use after set up. Quick customer service turn arounds Cons Not having the ability t pay other than credit card. Review Source Response from 8x8 March 26, 2024 Hi Raymond, thank you for leaving a review. We are thrilled you like the 8x8 product and find it easy to use. Thank you for choosing 8x8! JS Joseph S. IT Business Owner Information Technology and Services Used the software for: 2+ years ### "Great system for small and medium businesses; If you know how to set it up" December 22, 2021 5.0 Pros This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want. Cons There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go. Review Source Response from 8x8 January 5, 2022 Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers Alicha K. Manager of Customer Care - Post Install Automotive Used the software for: 2+ years ### "A perfect 10" December 8, 2016 5.0 I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it. Pros Ease of use; ease of access; remote access Cons I have honestly not found anything I dislike about this app Review Source VR Verified Reviewer Director of Operations/Marketing Director Events Services Used the software for: 2+ years ### "Great for the price though a little clunky" April 18, 2018 4.0 all the benefits of a complex multi line phone system with none of the cost, maintenance or headache. Pros 8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, mailboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful. Cons The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit. Review Source LS Luis S. Helpdesk Support Technician II Real Estate Used the software for: 1-2 years ### "8x8 Gets the job done. " March 18, 2024 5.0 Pros The ease of use for the users and how it easy it is to setup. Cons Can't say there is something in particular that I dislike. I guess when you get a new line and it's not working properly but contacting support it gets resolved immediately. Review Source Response from 8x8 March 19, 2024 Hi Luis, we are thrilled you find 8x8 easy to use and any issues you have are resolved quickly. Thank you for choosing 8x8! Tim M. Mental Health - Strategic Relationship Development Used the software for: 2+ years ### "The sales team was awesome, the phone service itself is a 7 out of 10, Support 0 of 10. Awful" April 10, 2018 2.0 Lots of time lost, ineffective analysis, a poor decision overall. Pros It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics. Cons The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed. Review Source SK Shery K. Web developer and IT Warehousing Used the software for: 2+ years ### "8x8 great experience" August 12, 2024 5.0 Pros Easy to customise lots of documentation for reference Excellent support Cons Not being able to purchase licenses directly Review Source Response from 8x8 August 14, 2024 Dear Shery, thank you for your feedback. It's great to hear you are having a great experience. Your feedback on purchasing licenses directly is useful and we hope to develop to ability to do so in the future. NM Ndara M. SEEK Coordinator Education Management Used the software for: 1-2 years ### "Great tool when your office is on the go!" September 6, 2022 5.0 It’s been great I’ve had no issue especially after I’ve learned all of its features. Pros I am able to access phone calls and voicemails from virtually anywhere. Cons Often when I try to end a call if I click on the notification that displays sometimes it takes me to a call i may not want to answer. Review Source Response from 8x8 October 5, 2022 Hi Ndara! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.